In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"Just like in my previous car, Apple Carplay has trouble playing nice with the infotainment system when I have my personal phone and company phone both in the car. I typically listen to books from my personal iphone plugged into to Apple CarPlay. Which is fine until I get a call on my company phone, which is answered through blue tooth. Sometimes it is hard to answer with the steering wheel controls. Sometimes if I answer before turning off or down the book, then I can't turnoff the book while talking on the other phone."
Anonymous, (2020 Ford Escape Hybrid Titanium 2.5-L 4 Cyl hybrid)"Apple CarPlay will not stay connected to the Sync 3 system. All attempts to get this problem fixed have failed."
Anonymous, NY (2020 Ford Escape Hybrid Titanium 2.5-L 4 Cyl hybrid)"Screen is fuzzy/blurry. Intermittent"
Anonymous, (2020 Ford Escape Hybrid SE 2.5-L 4 Cyl hybrid)"Backup camera looks broken and display is darkened, discolored, flickers. The backup sensor (that beeps) no longer works either."
Anonymous, CA (2020 Ford Escape Hybrid SE Unsure)"Goes off and on. Sometimes it works perfectly, but often the image is distorted"
Anonymous, (2020 Ford Escape Hybrid SE Unsure)"Backup camera intermittently goes black. Troubleshot by dealer to bad camera. Waiting for parts."
Anonymous, (2020 Ford Escape Titanium 2.0-L 4 Cyl turbo)"Within a month of purchase the screen in the infotainment center would sometimes go black with green horizontal lines. This seemed to happen with the back up camera, but would then persist. I took it to dealer who ordered and installed new parts. I'm not sure what exactly was replaced beyond the camera."
Anonymous, (2020 Ford Escape Hybrid Titanium 2.5-L 4 Cyl hybrid)"Camera would become unusable intermittently. After 3 times at dealer they replaced the camera."
Anonymous, (2020 Ford Escape Hybrid Titanium 2.5-L 4 Cyl hybrid)"Intermittent failure and poor image quality - seemed like a bad connection"
Anonymous, (2020 Ford Escape Hybrid Titanium 2.5-L 4 Cyl hybrid)"Fails to function with increasing regularity. Currently works maybe 30% of the time."
Anonymous, (2020 Ford Escape SE 1.5-L 3 Cyl turbo)"Backup camera frequently becomes unusable on the display - screen becomes garbled. Sometimes it works, and sometimes it doesn't. Ford is unable to replace or fix."
Anonymous, (2020 Ford Escape SE 1.5-L 3 Cyl turbo)"Frequent failure daily"
Anonymous, (2020 Ford Escape SEL 1.5-L 3 Cyl turbo)"The rear camera/sensing system is supposed to let you know when a stationary or mobile object or person is close to very close when backing up. It does for objects, not PEOPLE."
Anonymous, OR (2020 Ford Escape SEL 2.0-L 4 Cyl turbo)"At about 350 miles GPS could no longer determine location. Dealer reset electronics. Problem has not reoccurred."
Anonymous, TX (2020 Ford Escape Hybrid Titanium 2.5-L 4 Cyl hybrid)"At about 1200 miles, phone not detected by car info system. Deleted phone and repaired to car. Problem has not reoccurred."
Anonymous, TX (2020 Ford Escape Hybrid Titanium 2.5-L 4 Cyl hybrid)"Paid for Titanium radio/speaker package. Sound from speakers is only fair and one is poor. Have yet to bring it in for service."
Anonymous, NJ (2020 Ford Escape Titanium 2.0-L 4 Cyl turbo)"symbols too small and too confusing"
Anonymous, IN (2020 Ford Escape Hybrid Titanium 2.5-L 4 Cyl hybrid)
"I have a OnePlus 6T from T-Mobile running the official Android 10 release. Since updating to Android 10, Android Auto is broken. It freezes and does not respond to touch and frequently does not respond to voice commands. Not sure if this is phone related or car related."
Anonymous, NJ (2020 Ford Escape Hybrid Titanium 2.5-L 4 Cyl hybrid)