It may not look markedly different from the outgoing model, but the Explorer has been completely redesigned for 2020. We enjoy its agile handling and spacious, quiet cabin, but the clunky transmission, noisy engine, and stiff-edged ride leave it with a middling rank among three-row midsized SUVs. Further, some comparably equipped rivals, such as the Hyundai Palisade and Subaru Ascent, cost about $6,000 less.
Alerts
There are 12 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2020 Ford Explorer has been recalled 12 times by NHTSA. View Recalls
Research Years * Redesign year
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Overall Reliability Verdict
NA
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
NA
Engine Minor
NA
NA
Engine Cooling
NA
NA
Transmission Major
NA
NA
Transmission Minor
NA
NA
Drive System
NA
NA
Fuel System
NA
NA
Electric System
NA
NA
Climate System
NA
NA
Suspension
NA
NA
Brakes
NA
NA
Exhaust
NA
NA
Paint/Trim
NA
NA
Body Integrity
NA
NA
Body Hardware
NA
NA
Power Equipment
NA
NA
In-car Electronics
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 329,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2020 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2020 Ford Explorer owners. The owner comments describe problems respondents experienced with this vehicle.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Coolers and lines

"Transmission cooler leaked with 11,000 miles while on a trip from Michigan to Florida."

Anonymous, MI (2020 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"Transmission cooler stopped working and had to be replaced. Vehicle only had 2500 miles at that time and vehicle was in the shop for three weeks. New design and flawed production roll out."

Anonymous, KY (2020 Ford Explorer XLT 2.3-L 4 Cyl turbo)
Rough shifting

"A customer satisfaction software update was completed to alleviate rough and sporadic shifting from the 10 speed transmission."

Anonymous, (2020 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"Shifts rough in 1st and 2nd gear up and down and is especially noticeable in stop and go traffic"

Anonymous, (2020 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"On three separate occasions the vehicle has had issues accelerating from a stop, always in a turn. The vehicle will lurch, shift very hard, then lock itself in a gear, usually second or fourth. It will remain in this gear until you put in it park and shut off the vehicle. It feels like when you drive a manual and don't release the clutch all the way. I have had it happen on right hand and left hand turns and it is causing me to questions it's safety. We will be taking it into the dealer for repairs soon."

Anonymous, MI (2020 Ford Explorer XLT 2.3-L 4 Cyl turbo)
Transmission computer

"Transmission would not shift gears when leaving parking lot. Sometimes I would be driving on the freeway and it would not shift gears or it would stop driving forward and the engine would rev up very high. This happened a few times and sometimes it would correct itself when I would stop on turn the car off then back on. I eventually had to have it towed to the dealership where I bought it. They said it was a known problem from Ford and they reprogrammed the transmission computer. Then I had to take it back to the dealership a couple of months later because they had another recall on the transmission and it had to be reprogrammed again."

Anonymous, (2020 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"Transmission would not shift up past 2nd gear and shift extremely rough"

Anonymous, (2020 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"I am left to believe the the issues I have had with the transmission are the result of software issues."

Anonymous, MI (2020 Ford Explorer XLT 2.3-L 4 Cyl turbo)
Transmission leaks

"The transmission cooler began leaking fluid into the ground at approximately 7000 miles. The part was on backorder. This is a common issue with the new 2020 Explorer."

Anonymous, (2020 Ford Explorer Limited 2.3-L 4 Cyl turbo)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Display screen freezes up

"Micosoftsync is not working properly for Siruis/CM"

Anonymous, MA (2020 Ford Explorer XLT 2.3-L 4 Cyl turbo)
Display screen goes blank

"This problem would occur intermittently with the other problem of the screen locking up. These problems would occur sometimes on startup and sometimes it would happen while driving. I could only get it to work again after turning the car off then back on. Eventually, the dealership fixed it by replacing some module for it. They didn't say that it was part of a recall but, instead they said that my radio had the wrong module in it and they needed to order and put in a new one."

Anonymous, (2020 Ford Explorer Limited 2.3-L 4 Cyl turbo)
Routine software updates

"Routine software update to the SYNC system are problematic. Just checking to see if there are any usually results in the system staying in a loop checking. If you fiddle with it enough (15, 20 minutes) you can usually find out if there is an update and the last time the system was updated. But I have very little confidence that any of the information is correct. An additional issue, which is probably more important, is a "routine" software update that was applied to my vehicle which was NOT a SYNC update. the only reason I knew about the update was that the "Ford Pass" iPhone app told me that that one had been applied and that I had to start my vehicle "in person" (I think the app said "manually") as the remote start option would not work until this was done because vehicle software had been updated. How would I have known that the software had been updated if I didn't have the app? Exactly what software was updated? What different behavior should I expect from my vehicle?"

Anonymous, MI (2020 Ford Explorer ST 3.0-L V6 turbo)
Software update fixes

"Sync 3 is slow to respond and constantly updating. When you put car in reverse you have to wait for backup camera to display. Backup camera fills less than a quarter of the 10 inch screen which makes it hard to see. 10 inch screen is in an awkward location, should be in the landscape position not portrait."

Anonymous, (2020 Ford Explorer Platinum 3.0-L V6 turbo)

"The first time it starting jerking and would no go over 20 miles an hour-had to have car towed to the dealership. They said it was a "computer glitch". The second time it would just not start. Would not do anything. Again had to have towed to dealership. They could not find anything wrong with it. I would trade it in but would lose too much $ and Ford Headquarters does not respond to my letters. I am still waiting for reimbursement for the expenses incurred with the first breakdown. There is a reason FORD is known as Found on Road Dead. This is a PRIME EXAMPLE! Traded my CRV HONDA for this . . wish I had it back!"

Anonymous, AZ (2020 Ford Explorer Unsure 3.0-L V6 turbo)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"after a car wash in a facility with rotating brushes I noticed the wheel well trim was protruding out farther than the adjacent trim"

Anonymous, (2020 Ford Explorer XLT 2.3-L 4 Cyl turbo)
Loose interior trim or moldings

"Moulding on passenger door were loose. Pwer liftgate does not always open all the way."

Anonymous, (2020 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"Damaged front drivers side door sill. Broken mounting tabs."

Anonymous, IL (2020 Ford Explorer ST 3.0-L V6 turbo)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

"Vehicle was in service for 3 months"

Anonymous, MI (2020 Ford Explorer Platinum 2.3-L 4 Cyl turbo)
Oil leaks

"Defective valve cover gasket leaked oil."

Anonymous, (2020 Ford Explorer ST 3.0-L V6 turbo)

"We noticed small pools of oil in the garage under where the car is parked. We took it to the dealership. They said some part had cracked and had to be replaced. It took about 4 days in the shop. It was completely covered under warranty. No issues now that it has been fixed."

Anonymous, (2020 Ford Explorer XLT Unsure)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Glass defects

"2 -3 inch diameter scratched circles on both sides of rear glass. Visible at time of delivery. Assembly issue probably."

Anonymous, IL (2020 Ford Explorer ST 3.0-L V6 turbo)
Mirrors

"Defective mirror - loose mounting caused by mechanical problem"

Anonymous, (2020 Ford Explorer ST 3.0-L V6 turbo)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

"Transmission failed after about 300 miles and was replaced under warranty. Without vehicle for 3 weeks."

Anonymous, (2020 Ford Explorer Platinum 3.0-L V6 turbo)

"Just driving and it started changing gears. Something came loose and caused the problem."

Anonymous, NE (2020 Ford Explorer Limited 2.3-L 4 Cyl turbo)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Pulsation or vibration

"Vehicle up shifted erratically/jerky. Downshifted abruptly especially at low speed - jerked us forward in seats."

Anonymous, CA (2020 Ford Explorer Platinum 3.0-L V6 turbo)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Wiper motor or washer

"The wipers quit working so my daughter was unable to use her car if there was any chance of rain. The dealership provided a loaner car during the repair which took over a week for them to decide to change out the whole wiper motor."

Anonymous, (2020 Ford Explorer XLT Unsure)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"One of the drains for the sunroof was improperly formed at the factory, resulting in water leaking into the headliner and running to the back of the car, pouring down the D pillar."

Anonymous, OH (2020 Ford Explorer ST 3.0-L V6 turbo)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

"Air conditioner system was not charged with gas at factory. Dealer took care of problem."

Anonymous, (2020 Ford Explorer Platinum 3.0-L V6 turbo)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Electrical failure

"The first time the "computer glitch" was supposedly fixed with a hard download of new software. I was obviously NOT the first person with this problem. The second time they could find nothing wrong . . but it would not start-would not do anything."

Anonymous, AZ (2020 Ford Explorer Unsure 3.0-L V6 turbo)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Fuel pump

"Pump hose disconnected from engine. Called Ford and they towed it the dealer where it was repaired."

Anonymous, (2020 Ford Explorer Limited 3.0-L V6 turbo)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Compare 2020 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
SUSPENSION
Mar 10, 2021
Broken RLCA bolts can cause a loss of steering control, and increase the risk of a crash.
Summary:
Ford Motor Company (Ford) is recalling certain 2020 Lincoln Aviator and Ford Explorer vehicles. The rear lower control arm (RLCA) bolts that attach the rear lower control arms to the wheel knuckles may not have been heat-treated, which could cause them to break.
What should you do:
Ford will notify owners, and dealers will replace both RLCA bolts, free of charge. The recall is expected to begin March 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S11.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 21V154000
Potential Number of Units Affected: 49
VISIBILITY
Jan 15, 2021
A washer system contaminated with brake fluid can reduce the driver's ability to clear windshield, increasing the risk of a crash.
Summary:
Ford Motor Company (Ford) is recalling certain 2020 Ford Explorer Police Interceptor Utility and 2020 Lincoln Aviator vehicles. The affected vehicles contain windshield washer fluid that was contaminated with brake fluid. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 104, "Windshield Wiping and Washing Systems."
What should you do:
Ford will notify owners, and dealers will flush out the washer system, replacing the washer bottle neck, washer pump assembly, fluid level sensor and the front and rear wiper blades. Dealers will also inspect and repair the vehicle's paint and exterior components if affected, free of charge. The recall began March 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C01.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 21V014000
Potential Number of Units Affected: 283
ENGINE
Dec 17, 2020
With a loose motor mount, motor vibration may cause the axle to disconnect from the engine and could result in loss of power, increasing the risk of a crash.
Summary:
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.
What should you do:
Ford will notify owners, and dealers will remove and replace the right hand motor mount fasteners, free of charge. The recall began February 3, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S72.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V788000
Potential Number of Units Affected: 1405
FUEL SYSTEM, GASOLINE
Nov 24, 2020
An incomplete weld securing the inlet check valve to the fuel tank shell could result in a substantial fuel leak during a crash, increasing the risk of fire.
Summary:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles equipped with 2.3L engines and 19 gallon fuel tanks. The fuel tank inlet check valve may not be fully welded to the fuel tank shell.
What should you do:
Ford will notify owners, and dealers will replace the fuel tank shell, free of charge. The recall began December 8, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S68.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V730000
Potential Number of Units Affected: 17
POWER TRAIN
Nov 10, 2020
Defective drive shafts may fail and cause a loss of connection between the transfer case and rear axle, possibly resulting in a vehicle rollaway when in Park or a loss of drive. Either condition can increase the risk of a crash. The drive shafts can also deform and separate from the driveline and potentially contact the fuel tank, increasing the risk of fuel leaks and/or fire.
Summary:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles equipped with a 2.0L or 3.3L engine and a 10 Speed Automatic Transmission with the All Wheel Drive package. The drive shaft may fracture along the weld seam.
What should you do:
Ford will notify owners, and dealers will inspect the drive shaft label inspected and replace it as necessary, free of charge. The recall began December 11, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S65.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V693000
Potential Number of Units Affected: 10905
VISIBILITY
Sep 23, 2020
Reduced rearward visibility can increase the risk of a crash.
Summary:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
What should you do:
Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V575000
Potential Number of Units Affected: 620246
SEAT BELTS
Sep 10, 2020
Vehicles with seat belt buckles that are not properly secured may fail to restrain an occupant during a crash, increasing the risk of injury.
Summary:
Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. The affected vehicles are equipped with second row center seat belt buckles that may not be properly secured to the seat.
What should you do:
Ford will notify owners, and dealers will replace the second row center seat assembly, free of charge. The recall began November 6, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S50.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V549000
Potential Number of Units Affected: 29
AIR BAGS, SEATS
Aug 21, 2020
If the side air bag or seat back fasteners were not properly tightened, the side air bag deployment could be affected, increasing the risk of injury during a crash.
Summary:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and 2020 Lincoln Aviator vehicles. The side air bag and/or seat back module attachments may not have been properly tightened in the front seat backs.
What should you do:
Ford will notify owners, and dealers will remove front seat back panels from one or both front seats (VIN-specific) and verify that the fasteners have been properly tightened, free of charge. The recall began September 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S48.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V497000
Potential Number of Units Affected: 488
FUEL SYSTEM, GASOLINE
Dec 04, 2019
A fuel leak in the presence of an ignition source increases the risk of a fire.
Summary:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. Over time, the protective sleeve on the vapor fuel line may chafe through the plastic liquid fuel line and cause a fuel leak.
What should you do:
Ford will notify owners, and dealers will install a longer protective sleeve on the liquid fuel line, as necessary, free of charge. Ford issued owners and interim notification on January 29, 2020. Recall began March 23, 2020. A second notice will be sent once parts are available, expected to be late in the first quarter of 2020. A renotification letter was sent on July 10, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S49.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V859000
Potential Number of Units Affected: 3857
ELECTRICAL SYSTEM
Sep 30, 2019
The A/C pulley may rub through the wiring harness insulation and contact the unfused battery positive wire, resulting in a short circuit, increasing the risk of a fire.
Summary:
Ford Motor Company (Ford) is recalling certain 2020 Ford Explorer vehicles equipped with 2.3L or 3.3L engines. The wiring harness may not have been properly secured and may contact the air conditioner compressor (A/C) pulley, potentially damaging the harness or the A/C belt.
What should you do:
Ford will notify owners, and dealers will install a tie strap to the wiring harness at the hand shock tower clip, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S32.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V687000
Potential Number of Units Affected: 10655
SEATS
Aug 28, 2019
A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Summary:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
What should you do:
Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V633000
Potential Number of Units Affected: 639137
ELECTRICAL SYSTEM, PARKING BRAKE, POWER TRAIN
Aug 05, 2019
Without the cover, the MPR lever may be unintentionally moved, allowing the vehicle to roll away. Being in Factory Mode, the vehicle will not display warnings and/or gear selection on the instrument cluster. Both conditions increase the risk of a crash.
Summary:
Ford Motor Company (Ford) is recalling certain 2020 Explorer and Lincoln Aviator vehicles. The Manual Park Release (MPR) cover may not be installed. In addition, the vehicles may be in Factory Mode, which disables warning alerts and does not display the transmission gear selected. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 114, "Theft Prevention" and 102, "Trans Shift Lever Seq/Starter Interlock/Trans Braking Effect."
What should you do:
Ford will notify owners, and dealers will inspect and, if necessary, install a MPR cover. Dealers will verify the instrument cluster is not in Factory Mode and clear any fault codes, free of charge. The recall began August 23, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C06.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V575000
Potential Number of Units Affected: 13896
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