Ford's seven-passenger Flex blurs the lines between a wagon, an SUV and a minivan; effectively combining utility with car-like driving dynamics. It makes road trips relaxing, with vast rear-seat room as well as a quiet, well-finished interior and a plush ride. But the driving position is compromised, the turning circle is wide, and the engine is not particularly smooth.
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There is 1 recall on this vehicle. Learn More.

Overall Owner Satisfaction

Consumer Reports’ Annual Owner Satisfaction Survey can improve the chances of finding a compatible car match. How? Our survey data reveals whether, all things considered, owners would buy the same car again. The answer to that question is what determines our owner-satisfaction rating, which is a powerful piece of intel because it predicts how well a particular model will satisfy other owners.

Overall Owner Satisfaction

Owner Satisfaction with:

Driving Experience

Includes acceleration and handling

What Owners Say

"Very comfortable and spacious. The 2nd gear seems to slip and you can feel the jerks . The acceleration sensors had to be replaced,."

Vikrant B., NJ (2009 Ford Flex)

"Lots of acceleration."

Anonymous, AL (2009 Ford Flex)

"Good exceleration"

Daniel B., ON (2009 Ford Flex)

"Retired police officer, this vehicle handles as well as a Crown Vic or the Galaxy 500. Great acceleration and handling. Love this vehicle."

Elysia B., VA (2009 Ford Flex)

"Handling is above average for a car of its type. Acceleration is sluggy. Needs more power."

Bill M., NH (2009 Ford Flex)

"It's not a sports car but the Flex has plenty of power and acceleration. It handles more like a car than a truck."

Pat-Bob B., NY (2009 Ford Flex)

"Handles like a car, very predictable and balanced. Chose the vehicle because we like it best after test driving four others"

John S., WI (2009 Ford Flex)

"AWD is an outstanding feature"

Anonymous, MB (2009 Ford Flex)

"have had transmission/shifting issues with this car for several years - dealer keeps saying that 'the computer says it's all fine' but the driving experience is not - very rough, slow performance."

ANASTASIA G., WA (2009 Ford Flex)

"Acceleration is bit sluggish at time, specially when fully occupied."

VIKRANT B., NJ (2009 Ford Flex)

"Acceleration is adequate but handling excellent for a car this size."

Richard M., MD (2009 Ford Flex)

"All is good. It has great handling and acceleration even though it is a big car"

Anonymous, WA (2009 Ford Flex)

"The Flex has plenty of acceleration and the turning radius is excellent."

Robert B., NY (2009 Ford Flex)

"During hard acceleration the car feels like it is trying to swerve (handles like driving on snow or ice)."

R W., NH (2009 Ford Flex)

"FWD is good. Had an AWD Flex previously and loved it."

James W., NY (2009 Ford Flex)

"Acceleration is kind of poky and when you push hard the motor sounds like it's going to croak. But never has. 6 speed auto trans does some really wacky shifts. Handling is way better than I expected. At 80+ mph, I had a duck and ducklings march into the road right in front of the Flex from the left. I jogged right and then back in line. The Flex did it like a big guy and all of us continued without a problem. Surprised the hell out of me that I was able to get a 'bread box with a wheel at each..."

Bill M., NH (2009 Ford Flex)

Comfort

Includes seats, climate control, noise, and ride

What Owners Say

"Chair like seating an low entry exit point"

Daniel B., ON (2009 Ford Flex)

"One of the best long range comfort seats I've sat in. We have driven coast to coast in comfort with little fatigue."

Anonymous, AL (2009 Ford Flex)

"Seats are very comfortable. The f/passenger seat can raise or lower to help elderly passengers enter without difficulty. Even the rear seats are comfortable. Plenty of leg room, and no metal "supports" to make it uncomfortable on the behind parts. Rear air conditioner works well, can be controlled by the passengers."

Elysia B., VA (2009 Ford Flex)

"seats are very comfortable and adjustable (power seats). Easy to get in and out. Nice ride and quiet"

John S., WI (2009 Ford Flex)

"Very comfortable especially for long trips. People are always amazed at how quiet and roomy the Flex is."

Pat-Bob B., NY (2009 Ford Flex)

"It is the most comfortable road-trip car I've ever owned."

Bill M., NH (2009 Ford Flex)

"Comfortable seats and ride, sit higher up than in a small car. Flexible, with plenty of space for cargo or people as desired. This is what I love most about my Flex."

Anonymous, IL (2009 Ford Flex)

"Great car for long trips with excellent cargo area and stable, comfortable ride."

Anonymous, MD (2009 Ford Flex)

"When the rear windows are down, the buffeting on the ears is uncomfortabel"

Anonymous, MB (2009 Ford Flex)

"Seat comfort is best of any vehicle I have ever owned. Handles very well considering the car size."

Anonymous, WA (2009 Ford Flex)

"very quiet interior at highway speeds"

JON B., OH (2009 Ford Flex)

"Fantastic comfort for all 4 seats, easy to get in or out of car, we like the separate climate controls, and love the sound system."

KATHRYN M., CA (2009 Ford Flex)

"I am a tall man and the flex has the most head room of any car I have been in. The front seats go down real low"

FRANK C., PA (2009 Ford Flex)

"This car drives extremely quiet with a very smooth ride. With the windows closed, you can hardly hear the Semi's when they go by. That's really nice, Handles very well and is a joy to drive."

Anonymous, CA (2009 Ford Flex)

"The lumbar support was not as good as the Avalanche, but better than other cars I looked at."

LINDA D., SC (2009 Ford Flex)

"Best road trip car I've owned."

BILL M., NH (2009 Ford Flex)

"The interior is large and quiet. The seats are extremely comfortable and foot room in the front and second rows is massive. These things make it an excellent road trip vehicle."

DANIEL G., VA (2009 Ford Flex)

"Would be so much more comfortable if the headrests were adjustable fore/aft. They force my head forward, giving me a sore neck. Doesn't bother my wife, who is much shorter than me."

Richard M., FL (2009 Ford Flex)

"Seats are very uncomfortable with no way to adjust them for stiffness and width."

R W., NH (2009 Ford Flex)

"very comfortable 3rd row. seats are comfortable and for everyone (kids with seats/busters, elder, etc) silent and good music system for long trips"

Anonymous, AZ (2009 Ford Flex)

"The car is ideal for trips due to its excellent highway ride, handling, and spaciousness."

Richard M., MD (2009 Ford Flex)

"This is our second Flex. Love the ride , comfort and everything about it."

James W., NY (2009 Ford Flex)

"The Flex is very quiet, roomy and comfortable. It is especially great for long trips."

Robert B., NY (2009 Ford Flex)

"Seats are a step up from our 20017 Flex. Miss them."

Diane L., VA (2009 Ford Flex)

"Comfort is superb."

Anonymous, MD (2009 Ford Flex)

"Best long road trip car I've owned in over 60 years. I can drive it all day -600+ miles - and get out not feeling as though i was put through the pretzel bender. Quiet ride and responsive handling."

Bill M., NH (2009 Ford Flex)

"Very comfortable ride, especially for long rides. I almost feel like I am in a limo. Nice full sized, wide, comfortable seats."

Anonymous, WA (2009 Ford Flex)

Value

Did you get what you wanted relative to the price you paid?

What Owners Say

"We like the car but it's starting to have issues like the transmission and a coil that went out. We are frustrated with the reliability at relatively low miles for its age."

TOBIAS L., WA (2009 Ford Flex)

Styling

How it looks inside and out

What Owners Say

"It is very unique in style standing out from all other cars in looks. It is also very practical in carrying capacity and interior comfort."

STANLEY B., TX (2009 Ford Flex)

Would you buy this car again?

2009 vehicles
Chevrolet Traverse
Ford Flex
GMC Acadia
Honda Pilot
Hyundai Santa Fe
Toyota 4Runner
Percentage of owners who would definitely purchase that same vehicle again. Owner-satisfaction Ratings are determined by the percentage of those who answered "definitely yes" to the question asked by the Consumer Reports Annual Auto Survey "Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had to do it all over again?". If we don’t have sufficient data, a similar model might be used to form the owner-satisfaction score.
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