The Sierra 2500 HD (for 'heavy duty') and its near twin Chevrolet Silverado 2500 are true rough and tumble workhorses, but with enough creature comforts and modern amenities, they serve as versatile mobile workplaces. High points include a diesel powertrain that's cultured and brawny, and an intuitive infotainment system. However, for day-to-day comfort, we'd avoid the super-stiff Z71 suspension.
Alerts
There are 5 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit.
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.
Fuel Economy & Emissions
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Greenhouse Gas Greenhouse Gas The Greenhouse Gas Rating represents the amount of carbon dioxide the vehicle emits compared to other vehicles of the same model year. This score from the EPA ranges from 1 (worst) to 10 (best).
NA
Smog Rating Smog Rating The Smog Rating represents the amount of health-damaging and smog-forming airborne pollutants the vehicle emits compared to other vehicles of the same model year. This score from the EPA ranges from 1 (worst) to 10 (best).
NA

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
NA
2010
NA
2011
2012
NA
2013
2014
NA
2015
2016
2017
2018
2019
2020
2021
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
Transmission Minor Transmission Minor Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.
Drive System Drive System Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
NA
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS standard. ESC standard from 2011.
Road Test

The Sierra 2500 HD (for 'heavy duty') and its near twin Chevrolet Silverado 2500 are true rough and tumble workhorses, but with enough creature comforts and modern amenities, they serve as versatile mobile workplaces. High points include a diesel powertrain that's cultured and brawny, and an intuitive infotainment system. However, for day-to-day comfort, we'd avoid the super-stiff Z71 suspension.

The Duramax engine and Allison transmission employed make for an impressive team, allowing the truck to benefit from a swell of smooth flow of power and making towing a breeze. Towing capacity is 18,100 pounds. That powertrain helps the big rig sprint to 60 mph in 8.2 seconds. We measured 14 mpg overall -- 2 mpg less than what we measured in our last tested Silverado 1500 with the gasoline engine.

Seating
3 front, 3 rear
Drive Wheels
4WD, Rear
Warranty
Coverage varies among versions of this vehicle

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
extended cab
regular cab
crew cab
Transmissions Available
  • 6-speed Automatic
Engines Available
  • 6-liter V8 (360 hp)
  • 6.6-liter V8 turbodiesel (445 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 GMC Sierra 2500HD owners. The owner comments describe problems respondents experienced with this vehicle.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Emission control devices (includes EGR)

"I've had three recalls on emissions-related items since purchase. One required reprogramming the emissions software. Before that was done, fuel mileage was very poor and diesel exhaust fluid use was extreme."

Robert N., CO (2017 GMC Sierra 2500HD SLT 6.6-L V8 diesel)

"Following a routine service visit that included a recall for the emission system, I got a check engine light the dealer couldn't diagnose on a return visit. If I don't go to the dealer as soon as these appear, they may lead to excessive regeneration cycles and DEF usage, and the fuel mileage will drop into the single digits."

Anonymous, CO (2017 GMC Sierra 2500HD SLT 6.6-L V8 diesel)

"Recall from GM for correction"

Anonymous, (2017 GMC Sierra 2500HD Denali 6.6-L V8 diesel)

"Covered by warrantee. Sensor replacement"

Roger J., MT (2017 GMC Sierra 2500HD SLE 6.6-L V8 diesel)
Sensors (includes O2 or oxygen sensor)

"Recalled for diesel particulate sensor. Dealer handled it with no issues."

Robert N., CO (2017 GMC Sierra 2500HD SLT 6.6-L V8 diesel)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"Water leak due to faulty drain in sunroof"

Robert K., MO (2017 GMC Sierra 2500HD SLT 6.0-L V8)
Seals and/or weather-stripping

"Have not Fixed"

Anonymous, OR (2017 GMC Sierra 2500HD SLT 6.0-L V8)
Squeaks or rattles

"Rattle in instrument panel area."

Anonymous, (2017 GMC Sierra 2500HD SLE 6.0-L V8)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

"felt like the truck jerks or slaps a bit when shifting"

Anonymous, NV (2017 GMC Sierra 2500HD Denali 6.6-L V8 diesel)

"shifting has been jerky from the start."

Anonymous, NV (2017 GMC Sierra 2500HD Denali 6.6-L V8 diesel)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"Front bumper trim uses plastic push pins to hold it on. Pins are not staying in."

John B., MI (2017 GMC Sierra 2500HD SLE 6.0-L V8)
Paint (fading, chalking, cracking, or peeling)

"Paint on the front bumper started bubbling up, discovered around 58000 miles, took in around 60,000 and they would only partially cover it. Small bubbling starting on the chrome coating they have on the air induction on the top of the hood in two small spots."

Anonymous, (2017 GMC Sierra 2500HD Denali 6.6-L V8 diesel)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Torque converter

"Had some shudder when shifting"

Anonymous, CA (2017 GMC Sierra 2500HD Denali 6.6-L V8 diesel)
Transmission rebuild or replacement

"jerky shifting. took a couple to weeks to fix. manufacturer seemed not to have enough kits"

Anonymous, NV (2017 GMC Sierra 2500HD Denali 6.6-L V8 diesel)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Automatic climate control

"Air conditioning system doesn't blow cold air."

Anonymous, (2017 GMC Sierra 2500HD SLE 6.0-L V8)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Heated or cooled seats

"I use the cooled seat functionality a lot, and it works well, but the fan is sometimes really noisy now."

Anonymous, (2017 GMC Sierra 2500HD Denali 6.6-L V8 diesel)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Phone pairing (e.g., Bluetooth)

"The Phone pairing and Apple Carplay appear to be interrelated. Basically it is the car system fails to recognize my iPhone either through bluetooth or when it is connected via the apple lightning USB cable (Apple Carplay). There was a system software update that seems to have mitigated the system failures to connect or recognize the iPhone. It appears that the system has a glitch that when the iPhone pairs on Bluetooth and then you connect the phone via USB the system fails to make the switch to USB (Apple Carplay). Aside from that the in car electronics works pretty well. Sometimes though this problem can be corrected by shutting the ignition off and opening the door to shutdown the radio. However, I've noticed that doing this can result in the automatic driver seat adjustment function to fail upon restart. But generally the system works most of the time properly."

Anonymous, (2017 GMC Sierra 2500HD SLT 6.0-L V8)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

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