This version of the Grand Cherokee is cramped and noisy. It also lacks comfort and agility. Handling is unimpressive, though secure. Off-road, however, the Grand Cherokee shines.
There are 14 recalls on this vehicle. Learn More.

Overall Owner Satisfaction

Consumer Reports’ Annual Owner Satisfaction Survey can improve the chances of finding a compatible car match. How? Our survey data reveals whether, all things considered, owners would buy the same car again. The answer to that question is what determines our owner-satisfaction rating, which is a powerful piece of intel because it predicts how well a particular model will satisfy other owners.

Overall Owner Satisfaction

Owner Satisfaction with:

Driving Experience

Includes acceleration and handling

What Owners Say

"Full time 4 wheel drive, eats fuel and the engine is too small for the size of the vehicle, acceleration is poor."

JAMES P., AB (2004 Jeep Grand Cherokee)

"Drives great and handles good too"

Anonymous, IA (2004 Jeep Grand Cherokee)

"4 wheel drive is good to have in winter."

Anonymous, IL (2004 Jeep Grand Cherokee)

"It accelerates very well especially going up in the mountains of the Rocky's. It handles well in both four wheel drives and in the drive position. The outside of the Jeep looks just as good as it did when I first bought it."

NILES M., CO (2004 Jeep Grand Cherokee)

"It is wonderful when traveling off road. It will go almost anywhere and come back. Plenty of power when traveling on paved roads."

ERIC S., MI (2004 Jeep Grand Cherokee)

"Wonderful family car for hauling people, gear, great for brief (1-2 day) highway trips, not good for longer travel. Terrible gas mileage (18-19 highway, 15 city). Excellent all-weather vehicle."

Anonymous, IL (2004 Jeep Grand Cherokee)

"This Jeep Grand Cherokee has a great acceleration and handles bad weather conditions quite easily."

EDWARD W., CO (2004 Jeep Grand Cherokee)

"Even at its current age this car has phenomenal acceleration. VERY satisfied with all aspects of this very well-maintained car."

Anonymous, IL (2004 Jeep Grand Cherokee)

"Rides and handles like a truck. Not a smooth ride. I find it hard to get in behind the wheel because if the low ceiling."

Anonymous, FL (2004 Jeep Grand Cherokee)

"Steering is not as responsive as prior grand Cherokees or the dodge"

PETER P., NY (2004 Jeep Grand Cherokee)

"Very aggressive downshifting when cruise control is used when traveling on hilly roads (even interstates). The jerking has caused neck pain and stiffness."

KATHLEEN S., VA (2004 Jeep Grand Cherokee)

"It handles fantastic off road. Amazed on how well it can climb and go through difficult terrain. it is also smooth and nice on normal roads. it handles very well when towing both on and off road for even long trips (3000+ miles)."

Anonymous, AK (2004 Jeep Grand Cherokee)

"it is easy to drive, handels reasonably and easy to pick uo things and transport in back area, reasonable gas milage/power from 6 cyl engine"

Mark V., CA (2004 Jeep Grand Cherokee)

"overall I am satisfied but the jeep has a sway when driving i really dont care for"

Patrick U., TX (2004 Jeep Grand Cherokee)

"While acceleration is a bit slow on the highway, I take my Jeep off-road, where it is EXCELLENT!!! It has superb power in low-range and can do everything that does not require locking differentials. I can also stretch out to sleep in the back of it. I love my old Jeep!!!"

Catherine B., CA (2004 Jeep Grand Cherokee)

"very good straight 6 cyl engine & very strong auto."

Curtis S., OH (2004 Jeep Grand Cherokee)

"Great torgue"

Anonymous, NY (2004 Jeep Grand Cherokee)

"Still accelerates find and handles like new"

Anonymous, GA (2004 Jeep Grand Cherokee)

"Drives great with quick acceleration."

James K., AZ (2004 Jeep Grand Cherokee)

"This vehicle accelerates quickly and can pul a relative big load. The handling is good even pulling a trailer."

Anonymous, OR (2004 Jeep Grand Cherokee)

"I like the shifting lever to control what drive it is in. I don't like the new cars that do it all automaticly."

Anonymous, NY (2004 Jeep Grand Cherokee)

"the inline 6 is a strong engine"

Anonymous, IN (2004 Jeep Grand Cherokee)

"rapid acceleration, handles great, quiet smooth ride,feel very safe driving or riding the car"

Arlene Z., OH (2004 Jeep Grand Cherokee)

"Great acceleration from the V8 although gas mileage suffers. Handles very well for a SUV. Ride is nice and great confidence of "go anywhere" Jeep four wheel drive."

James S., NJ (2004 Jeep Grand Cherokee)

"The a/c system failed several times and is not efficient"

Anonymous, FL (2004 Jeep Grand Cherokee)


Includes seats, climate control, noise, and ride

What Owners Say

"Easy to get in and out of. Comfortable seats."

GEORGE L., OR (2004 Jeep Grand Cherokee)

"Too uncomfortable (noisy, road-feel) for long highway travel. Otherwise, great around town and short (1-2 day) travel."

Anonymous, IL (2004 Jeep Grand Cherokee)

"road noise and wind noise could be better"

LARRY L., LA (2004 Jeep Grand Cherokee)

"The Jeep is an absolutely great car that is very reliable and I may never sell or need to replace. The only draw back is the the way they designed the climate control with a poorly made vent door deep within the air delivery vents that require complete removal of dash board to correct using factory methods. An easier work-around can be done (documented on internet) and I have done this making it better than original design."

Anonymous, NY (2004 Jeep Grand Cherokee)

"Air conditioning is weak and insufficient to cool interior on hottest days."

GARY G., PA (2004 Jeep Grand Cherokee)

"Outside noise is terrible. Cooling is a bit weak in hot weather (heating system belongs at the north pole!)."

Anonymous, FL (2004 Jeep Grand Cherokee)

"Front Seat frame has broken several times. Had to have welding repairs made. Finally found aftermarket parts that were made to be much stronger to solve the problem."

ERIC S., MI (2004 Jeep Grand Cherokee)

"Seats are comfortable and supportive even after 14 years. The seats have survived very well with kids growing up in the vehicle."

Anonymous, AK (2004 Jeep Grand Cherokee)

"Very excessive road noise."

Anonymous, FL (2004 Jeep Grand Cherokee)

"Excellent seats, small but comfortable."

David D., IL (2004 Jeep Grand Cherokee)

"the comfort has declined with age on this car. The seats aren't as comfortable, the leather seats show many cracks and the road noise has increased due to the age of the rubber gaskets around the doors and windows"

Anonymous, GA (2004 Jeep Grand Cherokee)

"Seats are somewhat soft and they don't have a lot of support"

Priscilla A., NY (2004 Jeep Grand Cherokee)

"the seats, heaters and cushions are great in this. with the correct tires, the noise levels are great for an SUV;"

Anonymous, MD (2004 Jeep Grand Cherokee)

"Great car hope to get 200000 miles on this one last jeep had 190000 when sold it still ran good"

Joseph T., TN (2004 Jeep Grand Cherokee)

"Rise is good."

Gary G., PA (2004 Jeep Grand Cherokee)

"seats and noise great ride a little stiff."

Anonymous, KS (2004 Jeep Grand Cherokee)

"the shocks need to be replaced due to Indiana's rough roads. it handles well pleasant to drive"

Anonymous, IN (2004 Jeep Grand Cherokee)

"Seats have held up amazingly for its age both surface and padding, and we have had kids growing up in the back seat for the last 10 years. The ride, especially off-road is very comfortable and still very reassuring. The only off road capable SUV that matches this is a Range Rover."

Anonymous, AK (2004 Jeep Grand Cherokee)


Did you get what you wanted relative to the price you paid?

What Owners Say

"paid $50K, the front seat caught fire after 6months. Chrysler would only provide another one if I paid $25K. Engine & transmission oil pans rusted out. The Jeep body is rusting beyond belief. Very un-reliable. Piece of junk for $50K"

KEN R., ON (2004 Jeep Grand Cherokee)

"Excellent 4WD system, and the car has been very reliable for the 12 years we've owned it."

LINDA T., OR (2004 Jeep Grand Cherokee)

"Very dependable, dealer serviced every 3000 miles. Now have 130000 miles and still feels good."

Anonymous, PA (2004 Jeep Grand Cherokee)

"We purchased the last year of the inline 6 cyclinder engine with towing and off-road suspension. Great value for the money as we used the Jeep for rehabbing our house, towing large equipment even in deep snow. Also get over 21 MPG at highway speeds - 70 MPH. Never put in a garage and the paint except for the lip of hood is in very good shape 12 years later."

LAWRENCE K., OH (2004 Jeep Grand Cherokee)

"I bought it in 2006 for 19500 it had 65000 miles on it . it now has 141300 on it . I keep it maintained no major repairs have been needed . it has been repaired 3 times due to accident damage."

Anonymous, IN (2004 Jeep Grand Cherokee)

"We bought the Jeep with 96,000 miles on it and for $12,000. The Jeep started overheating not long after we bought it. It turns out that the engine block was cracked. It cost $5,000 to replace it with the help of a friend who is a mechanic. The dealership quoted us $7,200."

AMANDA H., WA (2004 Jeep Grand Cherokee)

"The trim on the body failed, causing rust, lots of it. Noise from the outside was huge, very uncomfortable noise levels because seals on doors & windows were bad."

JUDI R., FL (2004 Jeep Grand Cherokee)

"I had to replace too many expensive parts very prematurely because factory equipment was inherently defective or short-lived."

Anonymous, FL (2004 Jeep Grand Cherokee)

"I have had very little problems with my 2004 Jeep Grand Cherokee Laredo since I bought the vehicle. It rides smooths and the gas milage is great. I have had very little repairs with my jeep. Would not trade it for anything else. I will get a second car for my wife but will not trade my jeep."

NILES M., CO (2004 Jeep Grand Cherokee)

"Our Jeep has been a strong workhorse for 12 years. It can pull our boats and trailers easily and we can load it up with lumber, furniture, and almost anything around our house with ease."

Joan V., CT (2004 Jeep Grand Cherokee)

"We bought it new and have had just as much issues with a 2016 Toyota in one year as with a 2004 Jeep Grand Cherokee over 13 years."

Anonymous, AK (2004 Jeep Grand Cherokee)

"It has been very reliable with no major issues. I have just had to maintain it. Only issue has been a leak into the drivers side and after 3 visits, it appears to have been sealed"

Priscilla A., NY (2004 Jeep Grand Cherokee)


How it looks inside and out

What Owners Say

"I need a new one"

KENNETH K., OH (2004 Jeep Grand Cherokee)

"I think the 2004 model has the best style appearance of all Jeeps so far."

Anonymous, IN (2004 Jeep Grand Cherokee)

"Very roomy"

Anonymous, IA (2004 Jeep Grand Cherokee)

"Best looking SUV, in my opinion."

GEORGE L., OR (2004 Jeep Grand Cherokee)

"I really like the way this year looks after 2004 jeep was lost in the style department, till about '09"

JAMES S., PA (2004 Jeep Grand Cherokee)
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