2012 Jeep Grand Cherokee Owner Satisfaction - Consumer Reports
With the 2011 redesign of the Grand Cherokee, Jeep took its flagship midsized SUV completely upscale. Based on the redesigned Mercedes-Benz ML, the first new model from post-bankruptcy Chrysler was a big improvement over the SUV it replaced, with levels of fit, finish, and refinement rivaling models costing a lot more.
Alerts
There are 11 recalls on this vehicle. Learn More.

Overall Owner Satisfaction

Consumer Reports’ Annual Owner Satisfaction Survey can improve the chances of finding a compatible car match. How? Our survey data reveals whether, all things considered, owners would buy the same car again. The answer to that question is what determines our owner-satisfaction rating, which is a powerful piece of intel because it predicts how well a particular model will satisfy other owners.

Overall Owner Satisfaction

Owner Satisfaction with:

Driving Experience

Includes acceleration and handling

What Owners Say

"2012 JGC Overland: Gas mileage. Drove from Baltimore, MD to Hamilton, Ohio one 1 tank of gas with 5 people. Excellent acceleration for a V8."

Anonymous, MD (2012 Jeep Grand Cherokee)

"One of the reasons I purchased this car was for the drive/handling. The acceleration capability is exceptional as are the handling and braking. I have been able to avoid several accidents due to careless/distracted/aggressive drivers because of these attributes."

Anonymous, OK (2012 Jeep Grand Cherokee)

"The Jeep doesn't have enough gears and the acceleration is very rough and it seems to have a hard time selecting a gear. Major RPM rev sometimes even in deceleration because it can't decide what gear to pick."

Anonymous, OH (2012 Jeep Grand Cherokee)

"With the 5.7 Liter V8 Hemi, there is plenty of acceleration and power to maintain highway speeds. Handling is much better than expected for a SUV, probably due to Mercedes influence incorporated in this model."

Anonymous, TX (2012 Jeep Grand Cherokee)

"Jerky acceleration and loss of power due to problems with the transmission programming and the cylinder shut off function which is designed to save fuel."

Anonymous, VA (2012 Jeep Grand Cherokee)

"This is a big powerful V8 that handles any road conditions, especially heavy snow, and has fast acceleration to access high speed highways etc. You cannot expect high gas mileage."

R B., PA (2012 Jeep Grand Cherokee)

"Love both acceleration and handling on both highway and in city driving."

WARREN S., AZ (2012 Jeep Grand Cherokee)

"Like the tight turning radius."

Anonymous, CA (2012 Jeep Grand Cherokee)

"V6 engine with off road suspension and multi mode transmission has allowed me compete confidence under any road/off road experience. This includes black ice, mud, snow and uneven road conditions ie potholes, curbs etc. The ability to adapt quickly to different road hazards is amazing. Quiet, smooth ride with passing ability a great vehicle."

ROBERT D., AB (2012 Jeep Grand Cherokee)

"Great for snow"

H W., IN (2012 Jeep Grand Cherokee)

"going down very steep hills in low gear, it will slip out to high gear causing me to use brakes."

ROBERT D., CO (2012 Jeep Grand Cherokee)

"Acceleration and handling are very good with very little body lean when cornering. Acceleration is very good making merging onto freeways easy"

Anonymous, CA (2012 Jeep Grand Cherokee)

"Blind spots.Scary to drive."

ROBERT T., TX (2012 Jeep Grand Cherokee)

"Powerful engine but it has hesitated or jerked since mile one due to either transmission controls, variable valve timing, or cylinder shut off system. Dealership of little help."

Anonymous, VA (2012 Jeep Grand Cherokee)

"A very comfortable drive when driving the Jeep. Feels better then most other vehicles."

William N., NJ (2012 Jeep Grand Cherokee)

"I love the way this suv drives on the highway. Acceleration is excellent"

Shawn R., TX (2012 Jeep Grand Cherokee)

"Excellent acceleration and great handling!"

Chas E., NE (2012 Jeep Grand Cherokee)

"The car handles incredibly well. It takes turns like a pro, hugging the road. I always feel very safe driving our winding curvy roads that we have here. It continues to amaze me. Acceleration is excellent, but then it's what I would expect from an 8-cylinder car."

Loretta L., ID (2012 Jeep Grand Cherokee)

"Vechile is unpredictable on whether or not it will perform as needed when needed."

Anonymous, IL (2012 Jeep Grand Cherokee)

"It handles well in dry and slippery conditions and the AWD system is seamless in snow and ice you never know it is doing it's job it just happens. My Dad's Cadillac SRX wasn't nearly as smooth as this Jeep is. Acceleration is great for a V-6 and it tows my boat or a loaded utility trailer with no problem."

Bob B., MN (2012 Jeep Grand Cherokee)

"Poor acceleration, must press pedal hard for auto gear change to accelerate, rpms increase mid level before auto shift changes gear"

Anonymous, CO (2012 Jeep Grand Cherokee)

"It has ample power, even when towing a 17' loaded trailer, and it handles the northeast Ohio winter roads like a champ."

Joseph L., OH (2012 Jeep Grand Cherokee)

"I feel safe"

Judith P., CA (2012 Jeep Grand Cherokee)

"It has great acceleration being it is a V8 Hemi. The handling is really excellent and it hugs the road."

Bruce O., CA (2012 Jeep Grand Cherokee)

"Drives and handles great."

Anonymous, FL (2012 Jeep Grand Cherokee)

"Very good on highway as well as then nimble handling when off-road."

Anonymous, CO (2012 Jeep Grand Cherokee)

"handling and acceleration"

Anonymous, SC (2012 Jeep Grand Cherokee)

"It’s a rocket and handles like a sports car"

Michael M., ON (2012 Jeep Grand Cherokee)

"Power House... in snow etc."

Anonymous, IN (2012 Jeep Grand Cherokee)

"Very good handling. YES. Has a hemi, good acceleration. Pulls my camper nicely."

Robert A., KY (2012 Jeep Grand Cherokee)

"Love to drive this car. Handles great in all kinds of weather. Gets me to places that few cars would dare. Transmission gets confused shifting sometimes but this has not manifested in a costly transmission fix."

Anonymous, CO (2012 Jeep Grand Cherokee)

"ACCELEARATION GREAT, HANDLING EXCELLENTLY , USES ALOT OF GAS 13L /100 KM"

Anonymous, NB (2012 Jeep Grand Cherokee)

"Lots of power for hot ridding and towing, tracks well at high speeds"

Anonymous, MT (2012 Jeep Grand Cherokee)

"Power"

C C., AK (2012 Jeep Grand Cherokee)

"Drives and handles well. Exceptionally good in the snow"

Anonymous, CT (2012 Jeep Grand Cherokee)

"This car looks great inside and out. Great handling with unbelievable acceleration. Love it."

John S., WA (2012 Jeep Grand Cherokee)

"Good drive with short turning radius."

Anonymous, TN (2012 Jeep Grand Cherokee)

"Snow drive two levels."

Anonymous, VA (2012 Jeep Grand Cherokee)

"Confidence inspiring handling. Quiet and very comfortable. Could use a few more ponies."

Dan-Sharon G., CO (2012 Jeep Grand Cherokee)

"Whether going down the freeway or country roads, whether pulling a trailer or not, it does everything I need it to very well. And it tows behind the motorhome effortlessly."

J L., OH (2012 Jeep Grand Cherokee)

"Great on the highway. Solid in turns. Can go just about anywhere."

Anonymous, MI (2012 Jeep Grand Cherokee)

"excellent in snow and icy roads"

Paul S., PA (2012 Jeep Grand Cherokee)

"SUV is amazingly fast and brakes well!"

Anonymous, CT (2012 Jeep Grand Cherokee)

"The Grand Cherokee handles very well on different terrains and road surfaces. It handles quite well in the winter."

Anonymous, MN (2012 Jeep Grand Cherokee)

"This car is extremely stable on the road. It excelerates and handles like a dream."

Theresa P., KS (2012 Jeep Grand Cherokee)

"Hemi V-8 really performs well. 6-speed transmission pairs well with this engine. independent suspension with air shocks gives a very comfortable ride at any speed."

Russell L., AZ (2012 Jeep Grand Cherokee)

"I like the way it looks inside and out. It handles well and it's a four wheel drive."

Anonymous, NY (2012 Jeep Grand Cherokee)

"Very comfortable, accelerating is incredible, tight turns are easy. Handling is incredible"

Timothy U., NY (2012 Jeep Grand Cherokee)

Comfort

Includes seats, climate control, noise, and ride

What Owners Say

"Seats are too hard and tend to make a long drive uncomfortable"

Anonymous, MN (2012 Jeep Grand Cherokee)

"Comfortable driving position, seat comfort, heated seats, visibly. Ride is very comfortable on highway and much less jostling on rough roads than expected from an SUV. Climate control system works very well"

Anonymous, CA (2012 Jeep Grand Cherokee)

"This is my 3rd Jeep. It by far rides smoother and more quiet than the other two; even at high speed."

M F., GA (2012 Jeep Grand Cherokee)

"The electric seats will allow you to find the perfect settings. The heater/cooling fans in the seats is great for living in the south. It is a pleasure to driver and the styling is classic-fits into any lifestyle."

ALAN E., TX (2012 Jeep Grand Cherokee)

"The seats could be better. The bottom is fairly flat and could use more lateral support."

ANGUS C., MI (2012 Jeep Grand Cherokee)

"The seats are very comfortable with many adjustments that can be applied to make it fit each of us: my wife and I. I truly enjoy the air conditioned seats! The ability to save the settings for each of us is very handy."

ROBERT Q., FL (2012 Jeep Grand Cherokee)

"Deterioration of ride quality"

Anonymous, NJ (2012 Jeep Grand Cherokee)

"It's a nice vehicle but lots of road noise, wish they would insulate better. Also fair amount of rattles and squeaks ."

Anonymous, VT (2012 Jeep Grand Cherokee)

"It rides very roughly. Consumer Reports ranks it very poorly. This is the car my wife drives, and she likes The height of the seats. She does not like the numbers of recalls her Jeep has had"

STEVE K., WI (2012 Jeep Grand Cherokee)

"The interior is well designed and attractive, the seats are very comfortable and the air suspension is amazing. Everyone who rides in it is surprised at how nice it is."

Anonymous, NV (2012 Jeep Grand Cherokee)

"Seat cushions in the front and back are rather firm. ( Leather )"

MICHAEL B., AZ (2012 Jeep Grand Cherokee)

"Leather seats with heat and cooling system is great, air suspension very comfortable. Overall ride, noise and comfort on long distance is all I wanted out of an SUV."

JEAN R., NB (2012 Jeep Grand Cherokee)

"The quality of the interior is exceptional. The seats are extremely comfortable, the climate control is adjustable in both the back and front seats, the ride is smooth and quiet. Everything I want in a luxury car."

Anonymous, OK (2012 Jeep Grand Cherokee)

"Very comfortabl, quiet, smooth ride"

CHAS E., NE (2012 Jeep Grand Cherokee)

"driver seat failed, started after bought never replaced, Chrome trim step poorly made, chrome pealed after 1st year, never replaced, had 4 alternators replaced, under warranty, tires wore out, Goodyear fortura, after 130000 miles, I use studs 6 months, and bought them when bought vehicle and they are not worn Master craft, You should evualate mastrercraft tires"

FRANCIS S., OH (2012 Jeep Grand Cherokee)

"Seats can be uncomfortable on long drives"

TODD L., KY (2012 Jeep Grand Cherokee)

"Extremely comfortable and quiet ride."

Chas E., NE (2012 Jeep Grand Cherokee)

"The ride is too rough for me, and it is noisy. The gas mileage is not very good."

Anonymous, AZ (2012 Jeep Grand Cherokee)

"They are just not as comfortable as I think they should be for a vehicle in this price range. Short trips: no problem. Long Trips: It can get down right irritating not being able to find different positions to allay fatigue. The passenger seat is equally lacking in this area."

Anonymous, VA (2012 Jeep Grand Cherokee)

"Road noise! Loud on highways"

Alan E., TX (2012 Jeep Grand Cherokee)

"Seats are very comfortable and after six years remain well bolstered. Lumbar support is excellent with lots of seat positions. Engine has some thrash noise. Ride is quieter and more compliant with replacement tires."

Anonymous, MD (2012 Jeep Grand Cherokee)

"This we a big surprise about a Jeep. The seats are very comfortable. The ride, with the Air Suspension, is remarkably comfortable, unlike the standard suspension versions we tested and the interior is very quiet and pleasant to be in."

Anonymous, OR (2012 Jeep Grand Cherokee)

"Surprisingly comfortable for a 4-wheel drive."

Anonymous, CO (2012 Jeep Grand Cherokee)

"Sometimes I drive long distances and don’t seem to have aches and pains that I have in other cars"

Judith P., CA (2012 Jeep Grand Cherokee)

"This vehicle has leather seats which are heated and also cooled. The seats are also very comfortable, and electric settings make the positioning very easy. I also enjoy the memory function for the seating, mirrors, music and steering positions. The vehicle is also equipped with an air ride suspension, making the rough roads much softer and also the cabin is very well insulated to isolate exterior noises."

Jean R., NB (2012 Jeep Grand Cherokee)

"The seats are very comfortable, and the ride is very good. However, it's somewhat noisy. It often sounds like a window is partway open - as if air is whooshing in or by, even when the window is not open. It has also developed some kind of 'rattle' that seems to originate somewhere in the dash.. but we can't figure out where."

Loretta L., ID (2012 Jeep Grand Cherokee)

"seats are mostly comfortable, noise level is better than previous years, but still noticeable"

Anonymous, CO (2012 Jeep Grand Cherokee)

"Jeep seats are comfortable"

Anonymous, FL (2012 Jeep Grand Cherokee)

"The front seats have great adjustments and are both heated and cooled. Also, you can set up two profiles for the drivers seat adjustment, exterior mirror position and steering wheel position. The back seats are heated and have some reclining ability. There are two sets of heating/cooling between the driver's side and the passenger's side."

Bruce O., CA (2012 Jeep Grand Cherokee)

"Wide comfortable seats with multiple settings"

Fraser M., BC (2012 Jeep Grand Cherokee)

"leather seats have held up well and are comfortable"

Anonymous, CA (2012 Jeep Grand Cherokee)

"Cooled seats, heated steering wheel, comfortable ride, no rattles"

Gary H., IL (2012 Jeep Grand Cherokee)

"The seats are quality leather and (it seems) infinitely adjustable. Road noise is minimal. Air-cooled seats are a bonus, and the air-ride suspension is great."

Joseph L., OH (2012 Jeep Grand Cherokee)

"DRIVES BEAUTIFULLY, QUIET, SEATS ARE CIMFORTABLE"

Anonymous, NB (2012 Jeep Grand Cherokee)

"Nice ride.seats comfortable. Only complaint is excessive noise from sunroof when open."

Greg K., AZ (2012 Jeep Grand Cherokee)

"Low noise and good ride. The rear seats are less comfortable."

Anonymous, TN (2012 Jeep Grand Cherokee)

"it is like riding on a big sponge. They could harden up the suspension. also, rocks side to side like crazy when going over bumps"

Anonymous, AB (2012 Jeep Grand Cherokee)

"Wonderful seat warmers."

Anonymous, VA (2012 Jeep Grand Cherokee)

"This car was almost $50,000, and the ride and the noise could certainly be much better for this money."

Gayle B., AZ (2012 Jeep Grand Cherokee)

"The seats are adjustable but not enough for my leg length which causes my driving leg to get uncomfortable on longer trips. The noise is very minimal. The vehicle ride is smooth."

Anonymous, MN (2012 Jeep Grand Cherokee)

"The ride is extremely comfortable and driving for short or long distances takes very little effort. The seats are comfortable and adjustable in many directions for both driver and front passenger, though I would like a little more side support. Noise level was super when new and is now starting to have some regular wind noise at high freeway speeds from a side window that had to be replaced. Overall, it's just an easy pleasant vehicle to spend time in."

Anonymous, MI (2012 Jeep Grand Cherokee)

"This vehicle is the most comfortable one I have ever owned. It is comparable to any luxury car/SUV."

Anonymous, CT (2012 Jeep Grand Cherokee)

"Comfortable seats, especially like the ventilated seat feature. The remote start will activate the seats when it is very cold or hot. Quiet on the interstate. Ride is a little rough due to 20 inch rims."

Matthew V., TN (2012 Jeep Grand Cherokee)

"Superior ride, quiet and very comfortable seating compared to any other SUV owned or traveled in!"

Chas E., NE (2012 Jeep Grand Cherokee)

"Ride and noise level or good. Seats are very uncomfortable. Almost unbearable for long distances. Had to buy a gel cushion just to use"

Anonymous, CT (2012 Jeep Grand Cherokee)

"Best comfort for the price better than Mercedes for a half of the price."

Reymundo T., PR (2012 Jeep Grand Cherokee)

Value

Did you get what you wanted relative to the price you paid?

What Owners Say

"great bang for the buck!"

ROBERT F., CA (2012 Jeep Grand Cherokee)

"Got it with everything. negotiated a very good deal."

BRUCE O., CA (2012 Jeep Grand Cherokee)

"Good value with all the bells and whistles."

Anonymous, AL (2012 Jeep Grand Cherokee)

"Recently it has been 1 problem after the other. New tires are understandable but just had oil leak repaired, radiator replaced, brakes replaced, external leak repaired - all happening once warranty expired. Definitely recommend not purchasing or purchasing with a super extended warranty. Keep away from this car unless you’re very rich!!!"

Anonymous, NY (2012 Jeep Grand Cherokee)

"more luxurious amenities than a Cadillac at a cheaper price"

Terry S., PA (2012 Jeep Grand Cherokee)

"Less cost than a Range Rover and can do more."

Robert A., KY (2012 Jeep Grand Cherokee)

"Comfortable ride Smooth, easy handling Excellent reliability Good cargo space OK gas mileage"

Anonymous, CA (2012 Jeep Grand Cherokee)

"Jeep reliability is POOR. I've had several trips to the dealer for problems that existed on previous models of Jeeps that have not been addressed (ex. unreliable heating and cooling that is very expensive to fix), plus problems that new cars aren't supposed to have (ex. power seat on hardly used passenger side that failed), and costly oil pump repair, check engine lights related to transfer case and torque converter to name a few. Car is fun to drive and gets me places in the mountains that other vehicles would struggle with, but I would try a highly reliable Toyota or Subaru next time around."

Anonymous, CO (2012 Jeep Grand Cherokee)

"We bought a cabin in the rugged countryside of Washington State, so traded in my Mustang for the Jeep Grand Cherokee. It's comfortable for long trips, my husband fits in fairly well, and it runs through rugged terrain very well. Good tires help! I just wish it got better gas mileage."

Linda W., WA (2012 Jeep Grand Cherokee)

"The Grand Cherokee is a great vehicle and many thousands, if not tens of thousands less than comparable SUV's."

Anonymous, CA (2012 Jeep Grand Cherokee)

"When purchased, our 2nd and 3rd choices were the Porsche Cayenne and Land Rover. The Jeep had all of features and capability of the others at about $20,000 less."

Anonymous, MI (2012 Jeep Grand Cherokee)

"I particularly like the Grand Cherokee. It performs well and has had virtually no problems. It is roomy and I like the style. It gets good gas mileage for a vehicle that size, and the cost is better than many of the other large SUVs while doing a better job for me. I drive off road from time to time, and this vehicle is exactly what I want."

James R., TX (2012 Jeep Grand Cherokee)

"Great car. This is the second one we have owned and the first one had 190,000 miles after 11 years. This one is going strong and we love it."

Anonymous, KS (2012 Jeep Grand Cherokee)

"These vehicles seem to lose resale value pretty rapidly. I will probably keep this vehicle for many years. It is very comfortable for long road trips."

Dan-Sharon G., CO (2012 Jeep Grand Cherokee)

"Very comfortable, capable in all road and weather conditions. Excellent drive train. Several recalls on braking, interior lights, lots of squeaks and rattles that are annoying. This a do everything vehicle, on and off road, seating for 5, lots of load capacity."

Russell L., AZ (2012 Jeep Grand Cherokee)

"You have a Mercedes SUV for half of the price but the service centers are the worth of the world they don't have Mercedes service that's the only difference between one another."

Reymundo T., PR (2012 Jeep Grand Cherokee)

"Same as my comments on '15, but in the 3 years between the 12 & 15, much more equip. was made std. In 54K miles & 20K miles respectively, excluding recalls, other than oil, rotation & state mandated annual safety insp, neither vehicle has had a failure. I did buy new Goodyears' for the 12."

G H., VA (2012 Jeep Grand Cherokee)

Styling

How it looks inside and out

What Owners Say

"Great styling in the overland. Panaramic sunroof is incredibly luxurious and posh."

ADAM S., AZ (2012 Jeep Grand Cherokee)

"Looks great in white. Very stylish"

ROBERT A., KY (2012 Jeep Grand Cherokee)

"Best looking SUV in its class."

BRUCE O., CA (2012 Jeep Grand Cherokee)

"Very pleased with the looks of the vehicle. Interior is especially comfortable and well appointed."

Anonymous, TX (2012 Jeep Grand Cherokee)

"Loks"

Anonymous, NC (2012 Jeep Grand Cherokee)

"Two complaints: 1) door handle position is very awkward, I have to stretch VERY far to reach it when door is open. I'm 5'3" tall. It changes since the 2001 Limited model I owned didn't have this problem. 2) The handle is in the wrong position to be properly used when getting in the vehicle. My old jeep had a handle on the upright window support (not sure what that piece is called between the window and the door ), this jeep has the handle recessed in the headliner area where it cannot be useful"

Anonymous, VT (2012 Jeep Grand Cherokee)

"I believe it stands out over 99% of all SUV's at this time 2012 in styling, better than 2016 Jeep Grand Cherokees."

WARREN S., AZ (2012 Jeep Grand Cherokee)

"For Jeep to depart from boxy to smooth lines was quite a surprise. The styling of this model lends to a look of elegance."

ALAN E., TX (2012 Jeep Grand Cherokee)

"Average"

Anonymous, MD (2012 Jeep Grand Cherokee)

"A Jeep should look rugged and massive. Mine does. Inside looks like a luxury vehicle."

GERALD M., OH (2012 Jeep Grand Cherokee)

Would you buy this car again?

2012 vehicles
Ford Edge
Jeep Grand Cherokee
Nissan Murano
Percentage of owners who would definitely purchase that same vehicle again. Owner-satisfaction Ratings are determined by the percentage of those who answered "definitely yes" to the question asked by the Consumer Reports Annual Auto Survey "Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had to do it all over again?". If we don’t have sufficient data, a similar model might be used to form the owner-satisfaction score.
Change Vehicle