2018 Jeep Grand Cherokee Owner Satisfaction - Consumer Reports
Something of a Swiss Army Knife among midsized SUVs, the Grand Cherokee is a versatile, well-rounded vehicle. When properly equipped, it is very capable on or off road, and it makes a good choice for trailer towing. All Grand Cherokees are easy to live with. Luxurious interior finish, hushed noise levels, and supportive seats make it a welcome road trip companion.
Alerts
There are 7 recalls on this vehicle. Learn More.

Overall Owner Satisfaction

Consumer Reports’ Annual Owner Satisfaction Survey can improve the chances of finding a compatible car match. How? Our survey data reveals whether, all things considered, owners would buy the same car again. The answer to that question is what determines our owner-satisfaction rating, which is a powerful piece of intel because it predicts how well a particular model will satisfy other owners.

Overall Owner Satisfaction

Owner Satisfaction with:

Driving Experience

Includes acceleration and handling

What Owners Say

"Very good off the line acceleration, handles nicely in deep puddles."

Brian B., FL (2018 Jeep Grand Cherokee)

"Very good and responsive"

Anonymous, OH (2018 Jeep Grand Cherokee)

"very fast with great acceleration and great braking."

William D., NJ (2018 Jeep Grand Cherokee)

"It has great get up and go."

Anonymous, SD (2018 Jeep Grand Cherokee)

"Absolutely stunning acceleration 3.7 0-60 real life at 5000 foot altitude. Amazing that you can buy something like this right off the shelf. No mods. Amazing set up to make it a nice GT style vehicle or put it in “track‿ mode and it turns Into an animal. Rock hard suspension and blistering take offs. Like riding a missile. Also, super good looking and simply understated. Nothing better than the window roll down and the “what the heck is that!!??‿ Question. Plus you can drive it normal in a business suit and fit right in. Old school muscle power in a Jeep. Can’t explain why, you have to experience it and then you have to have it. What an amazing machine! Only thing better would be 2. But I can’t talk the wife into one."

Ryan F., UT (2018 Jeep Grand Cherokee)

"The acceleration for the 3.6L engine is more than adequate. It is not uncommon to get 24-26 mpg on trips between N. VA and FL. The safety systems i.e. adaptive cruise, lane change warnings, etc., enhance the positive driving experience. I have never purchased a new vehicle that did not have some manufacturer "defect" until this one. It has been service two times by the Jeep dealer for scheduled oil changes and tire rotation. No complaints."

Anonymous, VA (2018 Jeep Grand Cherokee)

"Great power and handling and excellent fuel efficiency for the horsepower."

Anonymous, CA (2018 Jeep Grand Cherokee)

"Handles quite well for a large SUV. Acceleration is quite good."

Jim S., OK (2018 Jeep Grand Cherokee)

"Love the automatic eco engine feature. I live on a winding road in a hill area and the sport feature is great for this stretch of my drive! Handles curves well."

Patricia S., CA (2018 Jeep Grand Cherokee)

"acceleration and handling outstanding. gas mileage not very good"

Anonymous, CA (2018 Jeep Grand Cherokee)

"I chose the 3.6 V6 over the Hemi choices because after driving all the versions, I thought this one would suit our driving style."

James E., PA (2018 Jeep Grand Cherokee)

"Acceleration could be a bit zippier."

Anonymous, TX (2018 Jeep Grand Cherokee)

"3.6 Liter engine has good acceleration"

Anonymous, NC (2018 Jeep Grand Cherokee)

"pick up & go"

Ted H., ID (2018 Jeep Grand Cherokee)

"excellent exhaust note and acceleration."

Anonymous, WI (2018 Jeep Grand Cherokee)

"Acceleration is funky...have to press the accelerator just so, or it lags badly. There is no quick acceleration into traffic with this car!"

Anonymous, NH (2018 Jeep Grand Cherokee)

"The 3.6 L engine is the best option if towing is not a frequent requirement."

Micheal M., NV (2018 Jeep Grand Cherokee)

"acceleration is good for a v6 and handling is precise"

Anonymous, CA (2018 Jeep Grand Cherokee)

"It’s acceleration is great it’s smooth and gets up to speed quickly. Comfortable and good sight line and above all the safety features that make me a more confident driver.. it’s so sweet we call her Sugar."

Nina L., FL (2018 Jeep Grand Cherokee)

"I like handling & acceleration also ride color, great vehicle.,"

Larry H., AB (2018 Jeep Grand Cherokee)

"Sometimes the Jeep turns itself back on after I have pushed the button to turn it off, and sometimes I press the button several times before the Jeep will turn off. The dealership doesn't know what to do and Chrysler doesn't care. I will never buy another Chrysler car."

Denise G., PA (2018 Jeep Grand Cherokee)

"the 5.7L hemi provides great acceleration, hill climbing, and passing capability. My main reason to own the hemi is to tow my boat. There are VERY few vehicles of this size that can tow over 7000ilbs. for the 99% of the time when I'm NOT towing, I don;t want to drive around in a huge Expedition or Suburban. The tow package also provides increased braking."

Anonymous, OH (2018 Jeep Grand Cherokee)

"Good pick up. Smooth ride"

Nicole Z., PA (2018 Jeep Grand Cherokee)

"Fantastic brakes And cornering ability"

Alan M., FL (2018 Jeep Grand Cherokee)

"HEMI is FAST!!"

George H., NJ (2018 Jeep Grand Cherokee)

"The very short turning radius is awesome. Can park it easily. Has plenty of punch on the highway. Absolutely love the 25 gallon fuel tank."

Anonymous, SC (2018 Jeep Grand Cherokee)

"Great acceleration and handles great"

Steven M., NJ (2018 Jeep Grand Cherokee)

"accelerates like a V8. Transmission is smooth. Handles more like a sports car than I thought a JEEP would. Turning radius is great - makes parallel parking and tight pull in parking very easy. Looks great and is very comfortable."

Anonymous, NY (2018 Jeep Grand Cherokee)

"Excellent pickup, ride and handling with many extras, e.g. paddle shifters."

Michael W., FL (2018 Jeep Grand Cherokee)

"Great acceleration on all occasions. Handling is very responsive and can program options."

William H., MI (2018 Jeep Grand Cherokee)

"The active safety features (brake assist forward collision warning, auto-parking, and adaptive cruise control) work great! The lane departure kickback (it attempts to bump the steering wheel back so you stay in your lane) is a bit annoying and overly sensitive. When traveling slow over bumps and potholes you really feel it (and may spill your coffee or drink or upset pets and kids). But that may be true of any SUV."

Aaron B., CO (2018 Jeep Grand Cherokee)

"Corners well, little leaning Accelerates well in Sport mode Tight turning radius All wheel drive works very well in areas with poor traction"

Arne H., WA (2018 Jeep Grand Cherokee)

"It is simply a pleasure to drive, handles corners very well and can accelerate quickly."

C H., BC (2018 Jeep Grand Cherokee)

"Blistering performance"

Craig H., FL (2018 Jeep Grand Cherokee)

"So easy to drive - short turning radius and very quick off the line compared to our Suburban. Only thing we miss is 4 WD"

Bruce N., LA (2018 Jeep Grand Cherokee)

"Plenty of power"

Charles K., HI (2018 Jeep Grand Cherokee)

"Steering, brakes, acceleration are very responsive. Great handling overall."

Anonymous, GA (2018 Jeep Grand Cherokee)

"The acceleration is smooth and fast. I’ve never experienced a stall or any problems with acceleration. As far as handling - I love it! Very firm and smooth. The handling is better than any vehicle I’ve ever owned. Dodging road debris is sure and steady in my Jeep Grand Cherokee!"

Kelly T., MS (2018 Jeep Grand Cherokee)

Comfort

Includes seats, climate control, noise, and ride

What Owners Say

"Like riding on a cloud - a very fast, easy to handle cloud. The seats are heated and aircooled, good support. Little noise at all."

Bruce N., LA (2018 Jeep Grand Cherokee)

"The seats are THE BEST for back support of all I tried over 6 months and lumbar on both front seats is great. Headrests do not put neck to forward like most other SUVs so comfortable to sf someone with a prior whiplash injury. Cabin is quiet and ride is refined - especially for a 4WD!"

Anonymous, CA (2018 Jeep Grand Cherokee)

"Best vehicle I have ever owned when it comes to creature comfort. Love the high tech nav and audio system. Love the styling inside and out. Leather seats have cooling and heating, Seats are comfortable and conform nicely to my body shape."

Peter C., VA (2018 Jeep Grand Cherokee)

"We like the adjustability of the seating which permits my wife and I to achieve our favorite seating choices and save to memory. The ride is a solid step up in comfort and competency over our previous “ride‿. Acoustic glass feature has quieted the cabin and the sound system is outstanding!"

James E., PA (2018 Jeep Grand Cherokee)

"I find the seats and interior very comfortable. Everything conveniently located."

Michael E., OH (2018 Jeep Grand Cherokee)

"Tight ride"

Charles K., HI (2018 Jeep Grand Cherokee)

"I love everything about the Jeep and the technology makes the ride so much fun. The seats are amazing with the cooling air vents on sweltering day. I only wish the steering wheel had the same tech."

Anonymous, VA (2018 Jeep Grand Cherokee)

"No separate heat for back of seat."

John H., MI (2018 Jeep Grand Cherokee)

"From my 2015 Jeep Grand Cherokee to my new 2018, the difference in ride quality is amazing. The first thing I noticed when the new one was delivered was how quiet it is. I can’t even hear the engine running. The ride is more comfortable and Jeep had done wonders with removing the amount of rattles and squeaks my old one had that were consistent with most other Grand Cherokees."

Anonymous, MN (2018 Jeep Grand Cherokee)

"With the lumbar support can drive quite awhile without back issues"

Janice B., CT (2018 Jeep Grand Cherokee)

"The aggressive styling, 20 inch wheels Palatium Package leather interior, sound system, sport mode, very comfortable seats, and power steering wheel adjustments, very quite interior in traffic,"

Roger M., OH (2018 Jeep Grand Cherokee)

"The heated seats, which have lumbar control are very comfortable."

Eric G., MI (2018 Jeep Grand Cherokee)

"the seats are more comfortable tan my previous car (a 2014 Subaru Forester), and have much more adjustability, but they still hurt my back and the combination of adjustability for the seats and steering wheel still makes it awkward for a 6'2" male (me) to assume a proper driving position."

Aaron B., CO (2018 Jeep Grand Cherokee)

"Driver and passenger seats are comfortable and somewhat form-fitting with plenty of cushion and back support. Back seats provide plenty of leg room. The ride is quiet and feels luxurious."

Steve G., IL (2018 Jeep Grand Cherokee)

"noise - service bulletin issued. body squeak in right rear passenger roof line/pillar. first fix broke within 40 miles of driving. comfort, ride and and noise other than above is far superior to my 2015 MDX"

Anonymous, NY (2018 Jeep Grand Cherokee)

"seats are wide and comfortable. the driving position sits above most cars on the road providing great visibility it's quiet and smooth. It feels like a heavy car which I like, but maneuvers very well."

Anonymous, OH (2018 Jeep Grand Cherokee)

"A little to high ,but very comfortable."

Larry C., MI (2018 Jeep Grand Cherokee)

"Very tight feel with steering and braking. Nice linear acceleration for a V6 that gets reasonable mileage. Cloth seats are surprisingly solid and stylish."

Brian B., FL (2018 Jeep Grand Cherokee)

"Astoundingly comfortable race car for the street warrior. Super fun to drive, crazy fast. But is a great normal day commuter and traveller as well. Gas mileage is not great but that not why you buy this vehicle. This puts a smile on my face every time I drive it. Especially when meeting an unsuspecting Ferrari or Lamborghini."

Ryan F., UT (2018 Jeep Grand Cherokee)

"all good"

Anonymous, NJ (2018 Jeep Grand Cherokee)

"I Like the seats & controls"

Larry H., AB (2018 Jeep Grand Cherokee)

"Great comfort and quiet ridr"

John E., BC (2018 Jeep Grand Cherokee)

"The seats are some of the most comfortable that I ever had the pleasure of riding in. The in seat cooling is cool, also. Noise level is really quite, and I enjoy the ride. Stiffer than a car, but gives very good road feel, and handling."

Daren D., TX (2018 Jeep Grand Cherokee)

"The driver's seat (leather) is a bit stiff and somewhat difficult to adjust for comfort on long trips. It does have lumbar support although not as comfortable as those in other Jeep Grand Cherokees I have owned"

Anonymous, VA (2018 Jeep Grand Cherokee)

"Absolutely the best in class comfort for a vehicle with these capabilities"

Anonymous, CO (2018 Jeep Grand Cherokee)

"The smooth ride and quiet ride."

Anonymous, SD (2018 Jeep Grand Cherokee)

Value

Did you get what you wanted relative to the price you paid?

What Owners Say

"Great vehicle with the 8 speed transmission. Excellent mileage and passing ability. Very solid vehicle."

Anonymous, IN (2018 Jeep Grand Cherokee)

"More features than expected for price. Solid vehicle. Nothing cheap. Handles better than expected. I feel that I got everything Offered in a vehicle which cost $15000 more. Seats are very ergonomic and adjustable"

Patricia S., CA (2018 Jeep Grand Cherokee)

"It handles great. Smooth ride. Quiet. It likes to fly with not much effort! This is my 5 th Grand Cherokee and I love love love it!!"

Nina L., FL (2018 Jeep Grand Cherokee)

"was kind of forced to take car with roof window at lease rate which the next week was reduced in the paper from 366 per month to 299"

Anonymous, NJ (2018 Jeep Grand Cherokee)

"Based on comparable vehicles, the Jeep GC has features beyond what other brands have for the price."

Anonymous, ND (2018 Jeep Grand Cherokee)

"When I was shopping I found Jeep dealers were offering very competitive prices, and with the incentives I was able to get, I purchased a “decked out‿ model for very affordable price"

Anonymous, TX (2018 Jeep Grand Cherokee)

"The quality and style and safety features should have made this vehicle much more expensive than it was. I think I got a lot of value in the cost compared to the solid, safe and stylish vehicle. Huge value in this Jeep Grand Cherokee."

Kelly T., MS (2018 Jeep Grand Cherokee)

"Outstanding value"

Steven M., NJ (2018 Jeep Grand Cherokee)

"styling, ride, usage, comfort makes the Jeep Grand Cherokee a totally positive value."

Joseph S., CA (2018 Jeep Grand Cherokee)

"My 4th Grand Cherokee. All met my satisfaction."

Anonymous, TX (2018 Jeep Grand Cherokee)

"I received an excellent trade-in and negotiated a good price."

Anonymous, NY (2018 Jeep Grand Cherokee)

"Great monthly lease with hardly any money out of pocket"

Alan M., FL (2018 Jeep Grand Cherokee)

"Total package, truly!!!"

Preston M., TX (2018 Jeep Grand Cherokee)

"Every bit as good as my previous Lexus and Infinity vehicles for significantly less money."

Michael W., FL (2018 Jeep Grand Cherokee)

"The on and off road capabilities are great and better than expected."

Micheal M., NV (2018 Jeep Grand Cherokee)

"Handles great and is very comfortable"

Janice B., CT (2018 Jeep Grand Cherokee)

"Much better value than the Toyota Highlander, despite similar pricing. If you are looking at the Highlander, do yourself a favor and at least test drive the Grand Cherokee. Better visibility out the back window on the Jeep, which is an important safety feature. The Jeep has a much firmer suspension, which some people may not like, but hugs the road nicely when going around turns."

Peter C., VA (2018 Jeep Grand Cherokee)

Would you buy this car again?

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Percentage of owners who would definitely purchase that same vehicle again. Owner-satisfaction Ratings are determined by the percentage of those who answered "definitely yes" to the question asked by the Consumer Reports Annual Auto Survey "Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had to do it all over again?". If we don’t have sufficient data, a similar model might be used to form the owner-satisfaction score.
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