In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"Rear camera seal failed and allowed moisture to cloud the image shown."
Anonymous, NC (2013 Kia Sorento SX 3.5-L V6)"ealer replaced camera twice. Wouldn't come on when backing up"
J T., IL (2013 Kia Sorento LX 2.4-L 4 Cyl)"The back up camera was evidently bad from the beginning but still working and it caused my GPS to freeze up on starting the car for as long as 3-5 minutes. Once the camera went completely and it was replaced I have very little problems with the GPS"
Anonymous, PA (2013 Kia Sorento SX 3.5-L V6)"It is dangerous when UVO knocks out the camera for whatever reason it decides to do it. UVO SUCKS!"
Stephanie S., DC (2013 Kia Sorento EX 2.4-L 4 Cyl)"Backup camera failed. Entire radio/system had to be replaced. Dealer scratched dash in process"
Anthony K., NJ (2013 Kia Sorento LX 2.4-L 4 Cyl)"rubber seal leaks - after each rain it does not work for 2-3 days was eventually replaced under warranty"
Anonymous, ON (2013 Kia Sorento EX 3.5-L V6)"CD stuck in player and would not eject. took car to dealer and they could not fix it. Dealer wanted to sell us a new player. But there was a Tech repair bulletin on their web site for this fix. But they did not tell us they could do the fix as per th"
Anonymous, TX (2013 Kia Sorento LX 2.4-L 4 Cyl)"C D player would seize up after prolonged use on a long trip. Radio was very poor in all respects. I no longer own the car and will never own another Kia"
Anonymous, OH (2013 Kia Sorento EX 2.4-L 4 Cyl)"Touchscreen not functional, had to be replaced"
Anonymous, CA (2013 Kia Sorento LX 2.4-L 4 Cyl)"Very often I will start to drive the car and the in-car information/entertainment screen starts up but stays on the logo. I have to turn the entire car off and restart it to fix the problem. Other times the music will start but the screen will be black. The backup camera has not worked for three years - two expensive to replace out of warranty."
Anonymous, NJ (2013 Kia Sorento LX 3.5-L V6)"Sometimes the "KIA" screen stays on for 2-4 minutes after I start the car up. Can't get radio, satellite radio, CD, or phone to work until the screen goes away"
Johnny L., NC (2013 Kia Sorento EX 2.4-L 4 Cyl)"2nd UVO replacement resolved the issue"
Anonymous, AB (2013 Kia Sorento EX 3.5-L V6)"Periodically when starting the car, the car's computer will freeze up, which prevents the backup camera and radio/phone electronics from working. The car is still drivable, so we haven't tried to get it addressed"
Tim M., CO (2013 Kia Sorento LX 2.4-L 4 Cyl)"Radio went out right after the 5-year warranty expired on electrical devises and we got different quotes for replacement from different dealers (which in itself was frustrating). Replaced the radio and soon after the back up camera started going in and out. Currently has not worked in last 3 months. Electronics have not been reliable."
Jeffrey B., IL (2013 Kia Sorento EX 3.5-L V6)"Audio system head end unit failed, had to be replaced. Car was off warranty by a few months. Cost $950!"
Anonymous, (2013 Kia Sorento EX 3.5-L V6)"System fail to locate desired target, telephone section failed repeatedly losing all numbers, etc"
Ron C., TN (2013 Kia Sorento EX 3.5-L V6)"Screen has gone out twice"
Anonymous, TN (2013 Kia Sorento 2.4-L 4 Cyl)"cannot sync garage opener"
Anonymous, (2013 Kia Sorento EX 2.4-L 4 Cyl)"randomly drops calls"
Anonymous, ON (2013 Kia Sorento EX 3.5-L V6)"Wont. recognize my (female) voice"
Anonymous, CA (2013 Kia Sorento EX 3.5-L V6)"Phone pairs fine but it often does not connect to the blue tooth upon entering the car. I have to manually connect it often"
Anonymous, PA (2013 Kia Sorento SX 3.5-L V6)"Bluetooth doesn't support high-def audio; just phone voice"
Tim M., CO (2013 Kia Sorento LX 2.4-L 4 Cyl)"Radio constantly beeps and flips around screens when on (about 70% of time)."
Anonymous, SD (2013 Kia Sorento LX 2.4-L 4 Cyl)"The radio became very staticy and then stopped work altogether. The dealership repaired it"
Anonymous, MD (2013 Kia Sorento LX 3.5-L V6)"UVO system completely stopped working. cost to repair $2500. repalce with an aftermarket. lost camera system(had to be replaced with aftermarket) lost all steering wheel optionss, lost bluetooth option, new system very ugly does not fit, resale value now questionable."
M P., GA (2013 Kia Sorento LX 3.5-L V6)"Dealer replaced radio twice. Sometime would not work, couldn't turn it on, sometimes couldn't turn it off"
J T., IL (2013 Kia Sorento LX 2.4-L 4 Cyl)"After startup, the first time you use the voice command to dial the phone, there is a 20-30 second lag between giving the first command ("Dial name") and the prompt for the second command (supplying the name). This is consistent each time. Reporte"
Johnny L., NC (2013 Kia Sorento EX 2.4-L 4 Cyl)""Call by name or Number" "Name." "Sorry, I didn't catch that." "Name." "Sorry. I didn't catch that." Kia said there was nothing wrong with the system. Well, it doesn't work with ANY cell phone. You have to call out the phone number. Frustrati"
Michael H., ON (2013 Kia Sorento 2.4-L 4 Cyl)
"We replaced the radio in 2018 and after a year, the back up camera went in and out and then out all together. Neither covered by the warranty. The radio cost replacement cost varied by dealer which I found frustrating. The back up camera cost is over $250 and not worth it at this point."
Anonymous, (2013 Kia Sorento EX 3.5-L V6)