The Lexus recipe for success: Hide the Toyota mass-market roots under the Lexus logo by filling a car with amenities and luxury trappings, a more supple ride, and a quiet, soothing cabin. Even a pro can't sniff out the Camry beneath an ES sedan. But with the new, compact NX, the souffle falls. The car doesn't coddle you like the wildly successful Lexus RX -- the midsized crossover vehicle that started the whole craze.

Overall Owner Satisfaction

Consumer Reports’ Annual Owner Satisfaction Survey can improve the chances of finding a compatible car match. How? Our survey data reveals whether, all things considered, owners would buy the same car again. The answer to that question is what determines our owner-satisfaction rating, which is a powerful piece of intel because it predicts how well a particular model will satisfy other owners.

Overall Owner Satisfaction

Owner Satisfaction with:

Driving Experience

Includes acceleration and handling

What Owners Say

"Don't like the way the turbo kicks in."

Anonymous, CA (2017 Lexus NX)

"It's fun to drive!"

Anonymous, TX (2017 Lexus NX)

"Very powerful and smooth engine compared to other small suvs"

Gail M., ON (2017 Lexus NX)

"My wife loves the styling, acceleration, and handling of this vehicle. Plus, it is easy to get in and out of -- the distance from the seat to the ground is not too low and not too high. I love the gas mileage we are getting from the hybrid engine."

Dennis M., LA (2017 Lexus NX)

"With turbo, there is a lag during acceleration but the Sport feature helps minimize that."

Anonymous, BC (2017 Lexus NX)

"The vehicles handles well the acceleration iscacceptable"

John S., IL (2017 Lexus NX)

"handles great and moves like a little rocket"

Anonymous, CT (2017 Lexus NX)

"It is fast and hugs the road."

Anonymous, GA (2017 Lexus NX)

"When driving, the touch pad can be a pain to use safely. I had the audio speakers changed in the car and am using the existing factory Amp/Controls to power/control them. The sound is noticeably improved."

Anonymous, GA (2017 Lexus NX)

"needs better acceleration"

Lucien C., FL (2017 Lexus NX)

"Crisp and responsive handling. Top notch handling for a compact crossover. Great driving experience."

Ken K., UT (2017 Lexus NX)

"There is a lag in the start of acceleration from the turbo function, expected. I expect that some future model will have the dual turbo system possibly developed by Borg Warner which eliminates this problem."

Anonymous, FL (2017 Lexus NX)

"For a vehicle getting 32 mpg, it is very responsive with respect to both pickup and handling. Plus, the plethora of warning signals and safety features adds to our feeling of security when driving it."

Dennis M., LA (2017 Lexus NX)

"Overall exterior quality makes this NX Fsport stand out. Body integrity along with quality of interior makes the NX Fsport worth the money."

Anonymous, CA (2017 Lexus NX)

"It does not feel like a quality car. Too thin and light."

Anonymous, CA (2017 Lexus NX)

"Very little noise on rough road surfaces"

Anonymous, NJ (2017 Lexus NX)

"Smooth shifting, fast enough acceleration. Steering is also good considering it is an suv"

Anonymous, WA (2017 Lexus NX)

"Great acceleration."

Tom L., WI (2017 Lexus NX)

"The car rides wonderfully. It is comfortable and quiet, and handles perfectly in all situations, including having plenty of acceleration when necessary."

Melvin M., WA (2017 Lexus NX)

"Good riding vehicle, well made, overall great quality!"

Anonymous, VA (2017 Lexus NX)

"Quality"

Anonymous, TX (2017 Lexus NX)

"great acceleration and handling"

Anonymous, NJ (2017 Lexus NX)

"The vehicle is very responsive to the throttle and has very good acceleration even at mid-throttle, more akin to a V-6. Sometimes however the downshifts are a bit clunky and too abrupt."

Anonymous, CA (2017 Lexus NX)

"It gets good gas mileage, handles great and very comfortable to ride or drive."

Anonymous, KY (2017 Lexus NX)

Comfort

Includes seats, climate control, noise, and ride

What Owners Say

"Very comfortable seating in the NX, road noise is nonexsistant and the ride is smooth."

Anonymous, KY (2017 Lexus NX)

"when all four windows are open, there is an uncomfortable pounding sound and pressure on the ear."

Anonymous, CA (2017 Lexus NX)

"Beautiful. Little rocket."

Anonymous, CT (2017 Lexus NX)

"comfortable for everyone, no noise, smooth ride"

Anonymous, CT (2017 Lexus NX)

"This is what you would expect from a Lexus in terms of a smooth ride, but somehow Lexus built in a bit more ooomph into the car to give it more feel of the road."

Anonymous, NY (2017 Lexus NX)

"This car has a very bumpy ride, and the driver's seat is confining."

Anonymous, CA (2017 Lexus NX)

"Very comfortable seats; however, difficult to find comfortable driving position for tall driver."

Mike U., NC (2017 Lexus NX)

"The vehicle does allow road noise that is to load."

David W., AE (2017 Lexus NX)

"Excellent seats"

William M., NY (2017 Lexus NX)

"Seats and noise are good The ride is horrible it takes bumps very hard The NX ride does not compare favorably to thu the RX350"

John S., IL (2017 Lexus NX)

"VERY disappointed by high level of wind noise on the highway. I see online reports of the same thing by other NX owners, yet when I complain to the dealer service advisor, they say that they've never heard any such complaints. I find that hard to believe."

Jim A., LA (2017 Lexus NX)

"The ride is a little too harsh and noisy for me. 2018 is better in both areas."

John W., AL (2017 Lexus NX)

"Although somewhat noisy on rough road surfaces, the overall level of comfort, visibility and control is superior. Our NX300h (hybrid) handles exceptionally well, particularly at high freeway speeds. Mileage is as rated and often exceptional."

Ken K., UT (2017 Lexus NX)

"Lots of legroom and comfortable seats. Stitched leather is very attractive. Sport package great. Very quiet and smooth ride."

Anonymous, BC (2017 Lexus NX)

"The seat comfort is very good and the quality of materials is top notch making for a great driving experience for a vehicle of this size."

Anonymous, CA (2017 Lexus NX)

"The car is very quiet and very peppy. The seats are very comfortable."

Anonymous, FL (2017 Lexus NX)

"excessive road noise"

Anonymous, SC (2017 Lexus NX)

"Seats aren’t as comfortable as my old GS, and noise level is greater. But I do love the car."

Anonymous, NY (2017 Lexus NX)

"the seats and interior are perfectly made for this vehicle"

Anonymous, WA (2017 Lexus NX)

"Seats are not comfortable, particularly the headrest. We needed to purchase aftermarket seat materials to avoid discomfort."

John D., MN (2017 Lexus NX)

"I like the way the car seat moves to assist in getting in and out of the car. Also I am short and I love that I can easily see over the steering wheel"

Nancy A., MI (2017 Lexus NX)

"Very comfortable seats, the ride is OK for an all drive vehicle, very little noise in the cabin."

Anonymous, IL (2017 Lexus NX)

"So very comfortable and sometimes I think the engine is off and it is still running. So quiet."

Anonymous, CO (2017 Lexus NX)

"The vehicle rides well and is quite."

Anonymous, GA (2017 Lexus NX)

Value

Did you get what you wanted relative to the price you paid?

What Owners Say

"Seems overpriced. By the time, we were done negotiation it was a $50K bottom line with a lease price of $599 a month"

Dennis B., NJ (2017 Lexus NX)

"very well worth the price that we paid"

Anonymous, CT (2017 Lexus NX)

"Beautiful, solid vehicle; however, things like memory seats, seat warmers, and a sunroof should be standard for a 37k vehicle."

Mike U., NC (2017 Lexus NX)

"There are many luxuries that come with this car and yet it was reasonably priced."

Nancy A., MI (2017 Lexus NX)

"Lexus makes an outstanding vehicle, this is my third Lexus vehicle I have purchased"

Leonard B., LA (2017 Lexus NX)

"excellent value, well worth the price paid"

Anonymous, CT (2017 Lexus NX)

"Think the vehicle is overpriced in comparison to other like vehicles."

Anonymous, AB (2017 Lexus NX)

"Base model is well equipped, which is a huge plus comparing to competitors."

Anonymous, WA (2017 Lexus NX)

"The price may be a bit higher than some comparable models, but the worry-free quality of this brand makes it worth the money."

Anonymous, CA (2017 Lexus NX)

"For the price, the size of the gas tank and mpg is disappointing. I have to fill the car every 3 days when i drive under 150 miles. The battery power backup is small, and is quickly used up."

Justin B., CA (2017 Lexus NX)

Would you buy this car again?

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Percentage of owners who would definitely purchase that same vehicle again. Owner-satisfaction Ratings are determined by the percentage of those who answered "definitely yes" to the question asked by the Consumer Reports Annual Auto Survey "Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had to do it all over again?". If we don’t have sufficient data, a similar model might be used to form the owner-satisfaction score.
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