The Lexus recipe for success: Hide the Toyota mass-market roots under the Lexus logo by filling a car with amenities and luxury trappings, a more supple ride, and a quiet, soothing cabin. Even a pro can't sniff out the Camry beneath an ES sedan. But with the new, compact NX, the souffle falls. The car doesn't coddle you like the wildly successful Lexus RX -- the midsized crossover vehicle that started the whole craze.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
Research Years * Redesign year
Worse Better
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Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
Engine Major
Engine Minor
Engine Cooling
Transmission Major
Transmission Minor
Drive System
Fuel System
Electric System
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
Body Hardware
Power Equipment
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 329,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2020 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Lexus NX owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Display screen freezes up

"Screen would freeze and I could not initiate any action. I would need to turn the vehicle off and re start it to solve the problem"

David G., GA (2017 Lexus NX 300h 2.5-L 4 Cyl hybrid)
In-dash navigation system (GPS)

"System would freeze on inputting addresses."

Monte S., CA (2017 Lexus NX 300h 2.5-L 4 Cyl hybrid)

"Difficult to use and is a safety issue."

Anonymous, AZ (2017 Lexus NX 200t F Sport 2.0-L 4 Cyl turbo)

"Provides horrible directions. It told me to cross the Charles River twice to get from my apartment in Cambridge to my doctor in Cambridge on the same street. Taking any bridge in Cambridge is a pain, but to do it twice for no reason is crazy."

Anonymous, MA (2017 Lexus NX 200t 2.0-L 4 Cyl turbo)
Phone pairing (e.g., Bluetooth)

"I listen to audio books through the auto speaker system. If I have to stop the book, it cannot be restarted without turning the car off and on again!"

Anonymous, MA (2017 Lexus NX 200t 2.0-L 4 Cyl turbo)
Speakers

"Lexus update the rear speaker with an updated model. Works great. Apparently others have had same issue so they immediately ordered new part when I reported this to them."

Anonymous, GA (2017 Lexus NX 200t 2.0-L 4 Cyl turbo)
Voice control commands

"Does not react to spouses commands"

Anonymous, IL (2017 Lexus NX 200t 2.0-L 4 Cyl turbo)

"Voice commands are not recognized by the system and responses are inappropriate."

Michael M., FL (2017 Lexus NX 300h 2.5-L 4 Cyl hybrid)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

What Owners Say

Antifreeze leaks

"Defective water pump caused low coolant due to leaks. This would lead to overheating and engine sneezing. Car could not be driven. Towed to dealer"

Anonymous, (2017 Lexus NX 2.0-L 4 Cyl turbo)
Water pump

"Leak and had to be replaced around 10K mikes"

Anonymous, CA (2017 Lexus NX 2.0-L 4 Cyl turbo)

"Water pump leaked antifreeze. Dealer told me to tow the car in to check it. Water pump was replaced it was defective. Antifreeze leaked out. Replaced under warranty at 38000 miles."

Anonymous, (2017 Lexus NX 2.0-L 4 Cyl turbo)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Squeaks or rattles

"Terrible suspension. Breake calipers make a noise every time you stop the vehicle. Assorted plastic rattles coming from the back cargo area. It got so bad I put in many wood door shims to quiet the rattling. The break caliper noise and rough suspension are still present."

Tom L., WI (2017 Lexus NX 200t 2.0-L 4 Cyl turbo)

"The car makes a thunk sound after backing up and then going forward. Mechanic greased left front caliper and noise is level is reduced significantly but still there. Some times non repetitive. Took car back to dealer 3 times. I still hear noise. Suspension seems to have noises beyond my expectations"

Tom L., WI (2017 Lexus NX 200t 2.0-L 4 Cyl turbo)
Wind noise

"We purchased this high end car thinking that it would be somewhat quiet inside. We found its just as noisey as some cheaper cars we drove. Have to plat the radio loud during normal driving."

James T., NY (2017 Lexus NX 200t F Sport 2.0-L 4 Cyl turbo)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Automatic climate control

"Doesn't seem to get cold enough, dealer checked and said it was OK. Our other car which is the same has no problems."

James T., NY (2017 Lexus NX 200t F Sport 2.0-L 4 Cyl turbo)
Refrigerant leaks

"It is very.hot in the South in the summer. The driver’s side air stopped working. I had passenger air blowing my way to dealer. The dealer said passenger & driver have separate systems, not just settings. They said there was probably a refrigerant leak on the driver’s side. The could not find leak and added refrigerant with coloring agent. When we brought it back for a recheck level was ok and no indication of any leakage."

Anonymous, SC (2017 Lexus NX 200t F Sport 2.0-L 4 Cyl turbo)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Calipers

"Mechanic put stiff grease on left front caliper to reduce banging noise. That reduced "thunk" noise by 80%. I was disappointed that Lexus didn't just replace the caliper"

Tom L., WI (2017 Lexus NX 200t 2.0-L 4 Cyl turbo)
Regular brake failure

"THE BRAKES FAILED TO STOP THE CAR ON THE FIRST ATTEMPT."

Anonymous, AZ (2017 Lexus NX 200t 2.0-L 4 Cyl turbo)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"Bottom plastic molding on driver’s door loosened"

Anonymous, CT (2017 Lexus NX)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Exterior lights (other than headlights)

"Taillight went out when almost new. Since the taillight is an entire LED. unit it had to be ordered and I had to wail two weeks for it to come in. You couldn't just replace a bulb."

Gregory A., CA (2017 Lexus NX 300h 2.5-L 4 Cyl hybrid)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Hybrid/electric system and battery (excluding replacement)

"I had my windshield replaced by Safelite. It started rained afterwards and my Hybrid system went out. I took the car to the Lexus dealership and they told me there was a leak through the wind shield, that had caused water to get to the wiring system causing the Hybrid system to fail."

Anonymous, CA (2017 Lexus NX 2.5-L 4 Cyl hybrid)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Other/unsure

"Blind spot has no audio warning. Also hard to see the visual especially in bright sunlight"

Anonymous, NY (2017 Lexus NX 200t 2.0-L 4 Cyl turbo)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Alignment

"On a trip within a month after we leased the car, to we noticed the alignment problem the first day. We took it to a dealer enroute. They confirmed the problem and fixed it. No problem since."

Dale J., FL (2017 Lexus NX 200t 2.0-L 4 Cyl turbo)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
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