The Lexus recipe for success: Hide the Toyota mass-market roots under the Lexus logo by filling a car with amenities and luxury trappings, a more supple ride, and a quiet, soothing cabin. Even a pro can't sniff out the Camry beneath an ES sedan. But with the new, compact NX, the souffle falls. The car doesn't coddle you like the wildly successful Lexus RX -- the midsized crossover vehicle that started the whole craze.
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Overall Owner Satisfaction

Consumer Reports’ Annual Owner Satisfaction Survey can improve the chances of finding a compatible car match. How? Our survey data reveals whether, all things considered, owners would buy the same car again. The answer to that question is what determines our owner-satisfaction rating, which is a powerful piece of intel because it predicts how well a particular model will satisfy other owners.

Overall Owner Satisfaction

Owner Satisfaction with:

Driving Experience

Includes acceleration and handling

What Owners Say

"Comfortable ride but could handle a bit better when cornering"

Anonymous, AZ (2018 Lexus NX)

"The NX300 is underpowered. The tiny 4 cylinder turbo is slow to react and when it does it is underwhelming."

Anonymous, LA (2018 Lexus NX)

"terrible, smartpad device"

Anonymous, FL (2018 Lexus NX)

"great acceleration and handling"

Anonymous, TX (2018 Lexus NX)

"it is very easy to control"

Anonymous, QC (2018 Lexus NX)

"fun to drive"

Anonymous, TX (2018 Lexus NX)

"handling is superb. acceleration is very good."

Anonymous, FL (2018 Lexus NX)

"Great agile handling ."

Nasser D., CA (2018 Lexus NX)

"Great accelerAtion with sport drive"

Robert H., ID (2018 Lexus NX)

"Power when I need it with minimal lag from the turbo. It has great visibility in all directions, and the seat height helps that in lane changing and distance monitoring. The ride is quiet for a small SUV with a turbo. It is a reasonably smooth ride and there is a nice transition in gear changing."

Anonymous, DE (2018 Lexus NX)

"Handles great and brakes are wonderful Very responsive, transmission is so smooth; lots of power"

Perry B., MD (2018 Lexus NX)

"The nice thing about the NX is the tightness and responsiveness in steering, and the zippy acceleration. It is a lot of fun to drive. I live in an area with winding country roads, and the NX sticks like glue to every curve, even with acceleration. I really am enjoying the handling of the NX, but I wish they could have used better riding tires for the overall experience."

Anonymous, NY (2018 Lexus NX)

"stability and safety"

Rick E., CA (2018 Lexus NX)

Comfort

Includes seats, climate control, noise, and ride

What Owners Say

"The seats "hug" you and they are also air cooled for the hot summer weather. Very quiet ride."

Diane R., NY (2018 Lexus NX)

"II like the way the seat moves back when the seat belt is removed - makes it easy to get out of the car. The reverse is a plus - when the set belt is applied, the set moves back into the set position. Except for the position of the head rest, the set itself is very comfortable."

Anonymous, CA (2018 Lexus NX)

"Afer a 9 hour drive down i95, I felt still felt great. The car was smooth and quiet"

Perry B., MD (2018 Lexus NX)

"Road noise is awful"

Anonymous, CA (2018 Lexus NX)

"Seats very comfortable, driving experience great. Had RX much more responsive and fun to drive."

Robert H., ID (2018 Lexus NX)

"This is an exceptional car ... comfortable, quiet and nimble."

Roger P., FL (2018 Lexus NX)

"seats are comfortable BUT NO MASSAGE"

Sidney G., FL (2018 Lexus NX)

"Quickness, comfort, looks"

Wayne K., ID (2018 Lexus NX)

"very comfotable seats, nice ride,"

Anonymous, NY (2018 Lexus NX)

"Great seats and ride."

Anonymous, CA (2018 Lexus NX)

"All very good."

Richard F., CA (2018 Lexus NX)

"Best car seats we have had in a car"

Anonymous, CA (2018 Lexus NX)

"Lumbar seat control does not completely eliminate the protrusion on the drivers seat Nosier than expected. Rides rougher than expected!"

Anonymous, SC (2018 Lexus NX)

"Same as with the RX: stiff ride and does not dampen bumps."

William P., NY (2018 Lexus NX)

"I have a bad back and these seats were one of the reasons i bought the Fsport version of this vehicle. It has great seats with good lumbar support."

Gary R., MI (2018 Lexus NX)

"The ride on the Lexus is so comfortable--it makes driving feel luxurious. Great for road trips. Seats are very comfortable."

Jenifer S., IL (2018 Lexus NX)

"Only one glaring issue that will prevent me from buying this car - the driver's headrest is awkwardly placed and forces me to always force my head forward, even when we have done what was suggested which is raise it. It is uncomfortable on long drives."

Anonymous, QC (2018 Lexus NX)

"Because of turbo engine, noise is little high during initial acceleration."

Nasser D., CA (2018 Lexus NX)

"The car is exceptionally quiet, the seats are comfortable and the ride is great. We don't get as tired on long trips as we do with our other vehicle."

Sharon H., MD (2018 Lexus NX)

"great lumbar/back support during long trips"

Anonymous, NJ (2018 Lexus NX)

"Seats: very comfortable and supportive, the best seats I have had in a vehicle, and I have had four Lexus RXs. Noise: There seems to be significant tire noise. Tires are Yokohama Geolandar G91, and fairly noisy. They also seem to pick up vibration from every unevenness in the road. After coming from an RX, the NX rides more like a truck. The RX had increased in size and I wanted a smaller vehicle, but I didn't plan on sacrificing so much ride comfort. Out on a long highway ride, the NX can be grueling."

Anonymous, NY (2018 Lexus NX)

Value

Did you get what you wanted relative to the price you paid?

What Owners Say

"Lexus offered a very good incentive for the hybrid...fuel costs savings will easily offset the reduced higher orice"

Anonymous, CA (2018 Lexus NX)

"Not what I expected. Would prefer another Make. Subaru."

Anonymous, CA (2018 Lexus NX)

"Reliable, excellent dealer service, low fuel consumption."

Ramon C., TX (2018 Lexus NX)

Would you buy this car again?

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Percentage of owners who would definitely purchase that same vehicle again. Owner-satisfaction Ratings are determined by the percentage of those who answered "definitely yes" to the question asked by the Consumer Reports Annual Auto Survey "Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had to do it all over again?". If we don’t have sufficient data, a similar model might be used to form the owner-satisfaction score.
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