Mazda CX-5 Change Vehicle

"Gets water in when it rains and can't see. Sometimes lasts a full day or two after rain. A couple of times totally black but that resolves."

"The whole system fail. Phone and GPS"

"A CD got stuck and had to be fixed."

"Screen goes dark for no reason"

"Display goes crazy, and then freezes up. Cannot depend upon Nav system in this car"

"The entire radio/display screen stopped working"

"won't play the I pod oroperly"

"Car's Bluetooth connection with Smart phone is inconsistent. Phone directory must download regularly which is inconvenient. System does not remember last MP-3 file played. It plays from first song on USB drive always. Very annoying"

"I lost connection with my smartphone pandora app"

"System stopped recognizing IPOD USB connection. Would not play"

"problems reading thumb drive with mp3 music"

"Unable to get music to play from smart phone"

"Will not shuffle, takes 15 minutes to load playlist and forgets it as soon as car is switched off"

"Bluetooth connection doesn't always work especially with multiple phones"

"The problem is the bluetooth module interferes with the mp3 player causing it to loop. There is a fix but Mazda won't cover it since I bought the car used, 2 yrs old at the time. It can be fixed but they want $800 to $1000 to replace the defective module."

"Pandora application in car stopped working with my phone and was told the only option was to pay $1000 for a new unit because the unit I had was not updateable. Newer models of the car have an updateable unit. Since they did not have the foresight to make those systems able to receive an update they should replace those older models."

"Does not play well with non apple devices which is fair as I don't either."

"MP3 player not remembering last song. It always starts at the first song each time you start the car. TIB by Mazda to correct problem but it's optional so you must pay $$$ to have it fixed."

"MP3 player resets itself constantly. TIB says its interference from bluetooth connection. New module is required to fix it. Mazda wants $1000 to fix a problem that came from the factory. I don't use the MP3 player anymore."

"USB port stopped working within a few months. dealer kept ignoring requests to fix. Other parts of unit never worked as advertised. Again, issue ignored."

"Update of software issues"

"You have to push 10 buttons before it can be used inclduing several safety warnings, which are useless because you are distracted pushing buttons telling you that using GPS can be distracting. Voice sensing doesn't work well. Saying nearest place when it finally understands doesn't indicate direction so is useless unless the only concern is picking the closest one. Display was eratic but seems to have fixed itself when new car battery was installed"

"I once was "driving 168 mph" according to GPS unit. Maps are years behind highway changes. The display has gone blank, has spun around and around. Directions are consistently wrong. Can't find common addresses that my 16 year old portable Garmin can find. It is often inaccurate. The same unit consistently has Bluetooth pairing problems. Mazda knows they have this problem!! This was a straight up RIP OFF by Mazda. While I enjoy the mechanics of the car, I will NEVER buy another Mazda again becaus"

"gps unit failed approximately 2 years into service was not covered under warranty as was past bumper to bumper warranty mileage limit of 36000"

"Just a very poor nav system something I would have been happy to have 8 or 10 years ago but not in 2014 especially for the large price tag"

"Navigation system was not installed when purchased... although sales receipt showed its inclusion. Took several weeks to receive and then install"

"Nav system works well but freezes up and then sometimes goes crazy. Cannot depend upon it"

"The navigation system failed due to a software problem. I had to take it in and have it re-loaded"

"The navigation system cannot connect with satelites OFTEN! It happens more than not"

"GPS was giving erroneous directions. Took the car back to the dealer and they updated the firmware. Problem fixed"

"Kept losing the GPS signal. The maps would rotate in all directions"

"a phantom "upgrade" completely stopped my system from working, and it had to be taken in (twice since they had to order a part) for them to fix it. VERY frustrating"

"display became jittery..jumped around like the car didn't know where we were"

"Voice recognition. Said "language not supported in this country" (English) after an update fixing that problem, the display would rotate. After another software update, system ok"

"GPS was slow to update and eventually would stop- updates through Tom Tom did not fix problem- dealer, again, said this was a known issue and fixed issue with a single visit"

"It was "stuck" in home location no matter where I was. Fixed at no cost when I had it in for oil change. I still prefer to use my smartphone's nav"

"cumbersome to use. freezes occasionally. difficult to load information"

"system is terrible. Have had it replaced but still does not work properly. been to dealers several times and told it is a Tom Tom and not good"

"Stopped working and the dealership replaced it right away"

"GPS voice command is useless. Touch screen can only be used while not moving. Does not take into account the passenger may want to use it. Liability warning screen remains until okay is pressed by driver even when vehicle is in motion"

"Can't find roads that are 20 years old. Can find plotted but not yet build roads. Tells to drive off cliffs or into cliffs. Tells me to turn on non-existent roads. Latest upgrade no improvement. Constantly off by sever seconds or shows driving down"

"System locks up as well as location tracking varies by hundreds of yards"

"GPS navigation will occasionally lock up and then reboot. Not very convenient when you are attempting to navigate to a specific location"

"no f compass indicator ; insufficient street naming ie Maps;"

"GPS totally failed at about 13000 miles. Was replaced by dealer under warranty and have had no problems since then"

"Often spins, doesn't pick up signal. Not mot useful interface for checking nearby traffic. MAPs app and Google MAP s on phone remain by far superior"

"There was a recall from Tom Tom. It was a 5 minute fix at the service center. Not Mazda's fault"

"The GPS would tell me to turm right or left when I was in the middle of the highway and there were no turns. The "car" on the display would wonder off into a lake. When I am stopped the map would turn in circles like it was possessed"

"Sometimes I get traffic and sometimes I don't I suspect that the dealership I've taken my car into for regular service has installed updates from TomTom that have broken traffic"

"often fails to connect to a satellite or says I am somewhere other than where I am then sends me to the wrong place"

"GPS will lose signal. Needed software update twice"

"Tomtom nav system has issues with shutting down in hot weather it’s a know issue since it’s noted in the manual but no techs have admitted to ever hearing it before. I live in SoCal and it’s really a problem here. I’ve taken to Mazda dealers in CA and IL both claim they no nothing about it"

"Navigation voice commands never worked. Even the dealers employers could not make it work. Mazda was no help. many people at the dealership knew that the voice comand does not work. Tom Tom, the Mfg. of the system never came up with a patch to fix it. We just use our I-phone. ($2000 down the drain)"

"This TomTom GPS is a complete piece of junk. Even immediately after updates, the maps are years out of date. Navigation has major errors that will put you in an endless loop, take you down roads that don't exist, don't recognize when you are on roads that have existed for almost a decade, cease to work, map/screen spins like Linda Blair's head in the Exorcist, --my favorite... my CX-5 did 168 MPH! according to this worthless piece of garbage. I carry my 16-year-old Garmin portable because it is better. Related.. Voice recognition is terrible. It so badly mispronounces major towns and streets, that voice recognition can't find them. (e.g., The Okanagan Valley in Canada has many streets with this name. I discovered by accident that it is badly mispronounced. When I use this mispronunciation, it works. This is true of many streets/roads/towns/cities.) Without pronunciation problems, it cannot find addresses that my old Garmin can find even not having been updated for many years. My wife's iPhone finds these addresses immediately. Mazda knows of this problem, has known of this problem for years. Why isn't this Fraud... selling something you know is defective... I paid EXTRA for this piece of junk! When I called to complain, they offered $200 Mazda money to purchase a Garmin at the dealer... where it is overpriced by about 75% (making this offer an insult, considering what I paid for this electronics package). Also related... the Bluetooth pairing is so unreliable that the dealers all have a single sheet of paper they give owners to help them deal with this problem, and a number to call for technical assistance. I feel I got ripped off to the tune of $1500 for this high end GPS navigation system, sound system, bluetooth phone system. I don't trust Mazda at all... and won't until they admit they made a mistake, will correct it, and will compensate me what I paid for this unreliable, dangerous, frustrating POS system."

"System would have been state of the art about 5 years before the car was sold. Never lived up to advertising. Complained to dealer, but never fixed."

"Mazda command system deleted out 2 cell phones and we were without cell service for weeks. The Dealer suggested, "bring the car in." We kept trying to re-initialize our cell phone Bluetooth and contacts and many weeks later it just re-appeared. Mazda command system for 2014 very sub par"

"Bluetooth disconects; very unstable"

"The system will connect then disconnect repeatedly during a phonecall, making it impossible to have a meaningful hands free conversation in the Mazda. This is Dangerous and incredibly inconvenient. It is a KNOWN problem by Mazda as they have an information sheet about this problem, and a unit at Mazda USA dedicated to responding to these frustrating issues. Based on my experience with Mazda electronics, the entire design crew should be fired, and I won't buy another Mazda"

"The buletooth often stops working requiring the battery to be disconnected to reset the system. The dealer was unable to find the problem, when I took it in to have it fixed"

"Does not always work. Have had it in shop for repairs twice since owning car"

"Bluetooth became unresponsive. Head unit replaced"

"Stopped syncing with phone, and could not be re-connected"

"Bluetooth module went bad and was replaced"

"Did not pair Bluetooth with iPhone that was covered by Factory warranty (unit replaced)"

"Bluetooth stopped working completely- dealer said it was a known issue and provided complicated 'workaround' that would allow system to work for a single call- took over a month to get part to fix- working fine now"

"repeated need to re-pair. inconsistent reliability"

"The phone pairing takes an extremely long time every time we get in the car in part because the system downloads the iPhone's entire phonebook every time. It is possible to interrupt this, but that involves distraction from backing out of driveway et"

"smartphone will not reliably connect, in spite of replacement of components and several service attempts"

"software failed and it was replaced and no further problems"

"Bluetooth and USB don't work with an iPhone 6. But there may be a fix. I've not looked into it in detail. We just use the audio cable instead"

"Bluetooth module was malfunctioning and module was replaced"

"Replaced Bluetooth as it would not pair with my Samsung phone"

"The system autoplays my iTunes playlist on my iPhone when I plug it in and sometimes when I don't. Other times, the system will autoplay a Netflix movie on my wife's phone. If I'm on a call over bluetooth and then plug my phone in to the car to charg"

"was assured at purchase any phone would work with system. mine doesn't. called mazda Bluetooth support. mine is not supported. suggested I purchase a new phone. paid for system that is not compatible"

"Bluetooth "tab" was no longer available. I removed several related fuses and put them back in position. problem solved"

"Bluetoo had to be reprogram twice"

"This could have been an Apple issue. We had a two-three week period when we could not pair our phones with the car after the new iOS was introduced. The issue eventually resolved itself"

"Bluetooth module replaced"

"When new, we paired 3 cell phones. After service & updates, only one phone will pair. Mazda sez all is OK....."

"Bluetooth goes in and out on occasion and randomly"

"Phone pairing takes far too long so it just isn't used"

"radio is part of display screen, and it stopped working completely"

"in live broadcasts -sports- the play-by-play will stop, then repeat itself, then resume"

"There is a firmware update required for the MP3 to work properly. The problem is a conflict between the cell phone bluetooth module and the MP3 player. Mazda has a fix but the dealership wants to charge a diagnostic fee $$ just to look at the problem. This is a non-refundable, non-applicable to cost of fixing. Mazda TIB states exactly what needs to be done. Dealership wants $$$$ for the parts (yes thats into a thousand dollars to fix a radio) as well as the cost of labor and the few hundred diagnostic fee. Not going to pay that for an MP3 player. Next time I will check TIB's before buying another car."

"The speakers have started to buzz."

"The amplifier for the front speakers and hands free phone use stopped working. Even though this is a known problem with the factory equipped sound system, Mazda was not able to help me with it. There were no amplifiers available to purchase, and because my sound system was not under warranty, I could not get one through warranty service, even if I paid for it. In addition, I could not send it for repair because it is too new and Mazda has not released the repair specs. On top of everything else, it is a very expensive item to replace, if the time ever comes when one can be purchased. My only option is to replace the entire sound system at a very high cost."

"One of the Bose door speakers blew. This appears to be a common issue with this vehicle. The part was replaced, but at a cost of $300 for a single speaker."

"The left speakers will periodically not produce the correct volume in Bluetooth mode only. The left speakers become very faint while right side works fine. It corrects itself eventually, happens once every 6 months or so. Thinking it's a wiring issue. Usually corrects itself in 24 hours."

"The Bose stereo system in my vehicle is a lemon - took in for evaluation several times & told nothing wrong - no surround effect - center speaker overwhelming. Cannot fade out center speaker."

""MAZDA MARSHA" the voice command system needs to be placed in remedial grade school. Frequent 4-8 times giving complete addresses and she puts us in some other state. I think she has been smoking pot (grin) Early Mazda command systems are horrible!"

"Frequently misunderstands commands"

"Terrible recognition of voice commands"

"Voice commands to the navigation system frequently very poor. For instance "Drive to favorite" is frequently treated as "Drive to [various national chains]". Two other examples: "Drive to Home Depot" is almost never understood, as is "Drive to Costco". One that I remember, I had to repeat "Drive to Costco" over 15 times before it understood that I wanted to find a Costco nearby"

"Does not understand what I say about half of the time"

"Fairly reliable, but sometimes can't understand commands. Not a big issue. Telephone names the most problem. GPS better"

"Voice command system is not very good--voice recognition really needs work to be more effective"

"Voice control is poor. Even simple commands like "Phone Call" are totally misinterpreted as "Pause". Still don't know how to recover from "Pause". Had to change my wife's name to "wife" so that I could call her"

"Inaccurate. Asked for nearest police station and got a Wal-Mart located 4000 miles away. Does not function most of the time for navigation. Other task its a little better. Major disappointment with it and the Tom-Tom system itself"

"With navigation controls locked out while the vehicle is in motion, voice control is your only option to pulling over and stopping. Voice command recognition is completely useless. It simply does not work"

"voice control is not useful"

"Not very accurate"

"Voice command does not always understand what I say even after multiple repeats"

"It does not work. Does not understand words even when spelling them out or speaking slowly and loudly. Makes the GPS navigation totally useless but then, its a Tom-Tom based unit and that alone makes is worthless."

"Please see my previous comments about the GPS Nav system. This is all one integrated piece of Junk."

"May have been slightly premature wear"

"Rear brakes pads wear very quickly, may be due to parking brake. Dealership replaces both pads and rotors"

"Routine brake wear"

"Needed brakes"

"The Rear breaks needed replacing with less that 40,000 miles on them. That seems to be too early."

"Normal brake pad and rotor replacement"

"Nothing out of the ordinary"

"At a recent 40,00 km service Mazda told me my pads were worn out and should be replaced as well as my rotors. I feel the pads and rotors should have lasted way longer than this as I don't ride the brakes or tow a trailer. I had them replaced elsewhere at half the price"

"Based on prior vehicles and repair history, I did not expect to need to replace rear brakes this soon...the majority of my driving is highway"

"brakes wore out in 18K"

"Mechanics discovered excess wear on brake pads"

"Rear brake pads wearing out too fast"

"The pads, calipers and rotors had to be replaced on the rear wheels"

"Required $900 brake job for a car with less than 30000 miles"

"Minor 'pulsation' in brake pedal from day 1. Not concerned and did nothing. After approx. 1 year it suddenly got worse. Took to Mazda dealer. Told warranty had expired on brakes. Had repairs done by a local repair shop ($180 for new pads and turned r"

"local garage noticed worn out brake pad at 15k miles. I went to dealer and they said some of this model had a premature brake problem ie: failed hardware kit.. rotors and pads were replaced at no charge"

"Rear brake pads wore prematurely (at about 15000 miles) and caused rotor damage. Replaced by dealer under warranty"

"Premature wear on one wheel left side back"

"Driver side rear brake slider seized. Results braking only with one pad which cause premature wear. Had to replced rear pads and rotors,"

"Rear brake pads on this model tend to wear more rapidly than the front ones. Real problem is the inside pad wears more than the outside one so it is hard to check"

"Including an earlier recall this is the 2nd set of rear brake pads and rotors installed on this vehicle - in about 45,000 miles of driving."

"The CX-5 has required 2 full brake jobs in 62,000 miles, at a cost of $900 per."

"Both front and rear brakes needed to be replaced at 62,000 miles. This is normal wear for the front brakes that were never repaired before but the rear brakes were previously replaced at about 30,000 miles. I view brake replacement at 30,000 miles as premature."

"had to rreplace brake discs and pads and free up caliper slides several times on both front and rear."

"I've had to have two complete brake jobs on this car at a cost of $900 each"

"The brakes began to require new pads after 65000 miles of driving. The rotors were turned and are still original equipment on the car."

"Needed replacement"

"after 28000 miles we had to replace the rotors on the back breaks. Was told that this was normal for this car...Think that is rather low mileage for this to happen. Where on the Honda it was at least twice the mileage before having to deal with brakes"

"Needed rotors and brake pads at 36000 miles"

"Premature wear on all 4 wheels"

"see previous comments"

"The sliders on the calipers froze up causing pad wear on the inside pad of the rear brakes and resulted in pads and rotor replacement on both sides of the rear. This was discovered during the annual NYS inspection."

"Rotors became warped"

"Noise in front and back of car required servicing front and rear brakes"

"Squeaking or groaning when I released the brake. Also noisy when depressing and catching when they were wet just starting out"

"The rear suspension is very noisy in turns and uneven roads"

"Minor occasional rattle right of shifter where two different materials meet--rubber and plastic. Most prevalent on rougher roads"

"It seems there has been issues with the spoiler and the loosening of the brackets. Mazda replaced the spoiler and brackets at no cost to me and the rides have been rattle free since. I LOVE my CX-5!!"

"Car made cracking sound when stressed (like backing out of driveway)"

"dealer trouble shot a noise coming from behind the firewall. cause was from a known problem with some sort of connection"

"Front doors squeaks while opening and closing. The dealer lubed the hinges and it still squeaks. The bottom portion of the door may be rubbing against the door sill underside"

"Rattles from the interior from the steering column"

"the fasteners on the rear seat assembly became loose causing the rear seat to creak when my child climbed in the back"

"Wind noise predominant at highway speed"

"Car has had a peristaltic wind noise since new. , Mazda replaced one door seal but doesn't know what's causing to wind noise to continue"

"Very noisy car"

"Over 40 mph, there is a whistle from the driver side window. Mazda replaced the gasket. The whistle is still present, just softer"

"Cabin wind noise is louder then I would have expected when driving on the highway for a car of this quality"

"buzzing noise at about 65mph. Have not discussed this issue with the dealer as yet"

"If you open a window, it makes a horrible noise from the wind. I don’t know how to describe but it sounds almost like a slapping of the wind against the car. Especially if you lower the rear passenger windows."

"I have had seals replaced and still the wind noise is so bad above 55 mph, I have to turn radio up louder."

"Wind noise is terrible at highway speeds, techs don’t seem to notice when they do road tests. I drive long distances and this would discourage me from buying another Mazda"

"Sometimes when traveling around 60 mph there is a wind noise coming from passenger side windshield area. Can be somewhat annoying, but obviously not so much that I have complained about it to the dealer. Still a really nice SUV."

"A whistling sound started out of the blue and was hard to find. Could not really tell if under hood or inside it was so mysterious. Changed out cabin filter and noise persisted. Finally closed the left vent and the whistling stopped. Strangely enough the vent was opened weeks later and there was no whistling. It was very annoying when it happened. I had googled this problem and I think others have encountered the same issue."