More than just a wagon, the Outback is an intriguing alternative to a traditional midsized SUV. It has more cargo space than most seemingly larger competitors, less thirst for fuel, and a lower price. Functionally, it does everything most midsized SUVs can do -- except tow a heavy load. Subaru has split the difference between a wagon and a crossover, creating a winning combination.
Alerts
There are 2 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2018 Subaru Outback has been recalled 2 times by NHTSA. View Recalls
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Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
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In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 329,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2020 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2018 Subaru Outback owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Android Auto

"It remains a roll of the dice as to whether or not Android Auto will be available when I plug in my phone. The app is up on my phone, but many, many times the car display for Android Auto remains grayed out. Once it fails to connect, it does not connect until the next time I leave the vehicle, return and restart the car."

Rich H., CO (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Vehicle infotainment system often doesn't recognize that phone is connected; this can be frustrating when it's operating normally, and then after turning the car off and restarting it a short time later, Android Auto doesn't activate and the system doesn't recognize the connected phone."

Matt H., MO (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Does not pair well w/ android phone. Better off not using Android auto for navigation easier to just us phone."

Anonymous, NY (2018 Subaru Outback 2.5-L 4 Cyl)

"this feature is unreliable - it works most often, but then stops working. I have changed cords, used the "best" cord on the market, etc., but still unreliable. Also, voice commands won't work with it any longer. They did early on. I download updates and do what I am supposed to. Subaru dealer tried fixing it; no luck."

Anonymous, WA (2018 Subaru Outback Unsure 2.5-L 4 Cyl)

"I have been through 4 software updates and some hardware replacement on the Starlink head unit. Subaru has settled a class action suit on this system but the latest software update (June 2020) did not completely resolve the problem. Android Auto will spontaneously disconnect and cannot be restarted without turning the engine off and on again. I have asked the dealer to contact me when the next software fix becomes available but they refuse to do so. This is my last Subaru."

Anonymous, (2018 Subaru Outback 2.5-L 4 Cyl)

"Android Auto and Google maps has some problems with the screen blanking out. Typically happens when I first use it. Able to reset it by leaving the mapping function and coming back to it."

Anonymous, MD (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Android Auto voice commands are sometimes unresponsive after connecting the phone to the USB interface. The display will show that the voice command mode is enabled, but it won’t detect any voice commands. This problem lasts for 5-10 minutes after the car is started and running. Sometimes Android Auto will engage with a totally blank screen and the phone must be disconnected from the USB interface and reconnected. Sometimes the car must be turned off then on. On our Nexus5x phone the Google map screen may be blank until switched back to home and then returned to the navigation screen. If the car is turned off while to phone is connected and then turned back on, the phone will not reconnect until it is manually unlocked even when the setting to unlock the phone by the car is enabled."

Renee B., CO (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"The connectivity and Android Auto functions are finicky. I often have to unplug and replug to reset it."

John S., WI (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"To use Android Auto you need to plug your phone in and the car needs to recognize the phone is plugged in. At times the car does not recognize the phone so you cant access the Google Maps or Spotify. I have tried troubleshooting this issue many times and is many different ways (plug in/out, turn car off, get out of car and reenter and turn back on, restart phone, try other phones, etc.). It doesn't seem to have any common theme for why its not working. Most days you plug in the phone and it works perfectly almost instantly and then a couple days a month it has an issue. Not a huge problem but certainly a frustration point when you need to access Google maps while driving."

Anonymous, NJ (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"linkage problems"

R K., PA (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"Some of the screen letters do not function."

Anonymous, MD (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"It worked flawlessly when I got the car. Then when we went on a 2800 mile trip this month, I could not connect to Android Auto, even after uninstalling and reinstalling the app on my phone to insure I had the latest update. This was made most frustrating because the Starlink GPS proved to be useless to us during that trip. I must say I've yet to set up a service appointment for the services. I can't be certain, but my Android Auto worked well the few times I used it early on. Between that time and this trip there was a recall to reprogram the auto's system. Possibly it failed after that and I had not noticed it until the trip."

Anonymous, NC (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Couldn't get android auto to launch reliably. Was fixed under warranty with a software update."

Anonymous, WI (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Android auto connected for the first two times I tried but since has not connected to my Samsung S6"

Anonymous, ID (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)
Apple CarPlay

"CarPlay has intermittent glitches. Biggest problem is that sometimes the vehicle simply will not recognize the iphone, regardless of restarting the phone, unplugging and replugging in the USB cable, or trying a new certified USB cable. Problem will cure after shutting off car, getting out, locking doors, waiting a few minutes, and starting all over again. VERY FRUSTRATING. Dealer says TSB/software update coming in June2018. Sometimes phone calls will connect, although the person on the other end can hear me but I can not hear them. Unplugging and simply connecting with bluetooth with cure this particular problem. Overall, bluetooth is more reliable than carplay. Sometimes two audio tracks, ie) music and an audiobook will play simultaneously. Again, the cure is to unplug and use bluetooth."

Anonymous, CA (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"At least once a month Apple car play will not engage with the phone, it generally starts working again after a couple hours"

Anonymous, MI (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Since Day 3 of ownership (20Sept2017) I have had 11 occurrences where the 8 Media Console either freezes, aborts, or malfunctions when using iPhone 6P & iPhone X tethered via Apple USB cable & most recent iOS software. It is unnerving when driving alone, out of state, to suddenly discover that Apple Maps & music suddenly are inoperative. The native Subaru Maps is so crude and inaccurate that I have installed a iPhone holder in the CD slot to allow me to continue my journey . . . but as a 71 year old who needs reading glasses to view my iPhone X, it is a challenge at 65 mph. In March the local Subaru dealer has installed the latest Firmware (2.17.43.30) which simply changed the malfunction(s), but Reset the 8 Media Console after 2+ hours instead of having to wait over-night with the engine off. In April I even went to Subaru of Melbourne FL for their guidance, which was that they would be glad to process the problem via Subaru USA . . . . but at best, it would take at least 3-4 weeks before they would be able to install a new 8 Media Console (assuming the request was approved). They also stated that 80% of the 8 Media Console freeze cases are resolved with the latest March Firmware, but that 20% require replacement of the console . . . . which they now have a lot of experience with. When I returned to Upstate NY I again revisited my Subaru dealer with updated log of problem descriptions, visual evidence of the malfunction(s) on my return trip, and they initiated a request to replace the console (16April2018). On 1May2018 the console again froze and I drove to my Subaru dealer so that they too could observe/record/diagnose the problem, which they actively did . . . . using multiple iPhones, engine on & off, with the problem persisting. The service department is escalating with Subaru USA. It is now May 5th & the vehicle has been in the dealer's shop 3 times for this problem. I've alone to Florida & back 3 times with this vehicle. I may very well have to exercise the NYS Lemon Law if this does not get resolved."

Anonymous, NY (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Not working and the dealer indicated that this is a known problem that they need a software update. Hasn't happen yet."

Anonymous, NY (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The screen starts to jump around when engage Apple CarPlay. This is with a totally replaced entertainment system. We have not gotten to a dealer due to lockdown."

Anonymous, CA (2018 Subaru Outback 3.6-L 6 Cyl)

"Using car play, sometimes while on google maps for navigation, when a call comes in, and after I end the call , the directions are lost."

Anonymous, CT (2018 Subaru Outback 2.5-L 4 Cyl)

"The system has been problematic since new. Apple CarPlay is buggy and temperamental. I have permanently disabled the CarPlay feature from my iPhone so plugging in with USB to the head unit does not activate CarPlay. I prefer the bluetooth feature because it is more reliable than CarPlay and when unplugged, shutting off the car does not interrupt music playing from my phone, as it does when it is plugged in with USB (ironic). CarPlay caused more driving distraction due to it's glitchy nature, defeating its own purpose"

Anonymous, CA (2018 Subaru Outback 2.5-L 4 Cyl)

"Sometimes it engages and sometimes it doesn't and I have to re connect it. Sometimes it just stops working while I'm driving."

Anonymous, PA (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Sometime Apple car play won't work. Wait a while and then it does."

Anonymous, (2018 Subaru Outback 2.5-L 4 Cyl)

"Doesn't always connect"

Anonymous, MN (2018 Subaru Outback 2.5-L 4 Cyl)

"I don't like that the radio or car play comes on when you start the car. I turn off the radio but after 20/30 seconds after the car starts the radio or car play comes on."

Anonymous, SC (2018 Subaru Outback 2.5-L 4 Cyl)

"Sometimes recognizes the phone, sometimes doesn't."

David J., MN (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Apple CarPlay does not consistently connect quickly. Sometimes it connects on a few seconds, sometimes it connects in a couple of minutes or so. On some drives it has not connected at all. The head unit's software is buggy and several updates have not eliminated that problem - only made it less bad."

Anonymous, MN (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"Apple car play includes the backup camera, radio and Bluetooth. There was a recall on it, had the radio and associated electronics replaced ( Harmon Kardon) and it operates fin now"

Robert J., MD (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"you will be using the apple car play and for nooo reason at all the apple car play will just disconnect. it is especially frustrating when you are GPSing somewhere. Carplay will work for about 30 minutes. The only solution Subaru of Cherry Hill, NJ offered was doing a software reset, but no idea if that will work. Screens freezing and Carplay not working is a common issue, I have noticed that when talking to people in the waiting room."

Anonymous, TX (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"It worked fine when I first got the car, then it stopped working, then it started working again , but now it is not working. the dealership could not determine the problem."

Richard N., PA (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Head unit routinely fails to recognize iPhone and activate CarPlay. Recall-related software update performed in Dec. 2018 seems to have fixed the issue, but I have had one or two instances of the car not launching CarPlay."

Anonymous, MD (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)
Backup or other camera/sensors

"see prior explanation."

Anonymous, MT (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"My backup camera was fixed because I received a recall and I brought it in. The fix that they don't have is that since day one, when the car is started, the radio comes on automatically. I've spoken to the dealer and was told that there won't be a fix for this. I've read that Subaru planned the car to work this way and now doesn't want to say that. They just keep stating that there is no fix for it. On the Subaru message boards, this is a common complaint and more people than not seem to have the same problem."

Anonymous, NY (2018 Subaru Outback 2.5-L 4 Cyl)

"Backup camera became unusable when head unit failed. Replacement of head unit "allowed" backup camera to became usable again."

Anonymous, (2018 Subaru Outback 3.6-L 6 Cyl)

"The backup camera slams on the brakes when I back out of my driveway because it thinks I'm going to hit the street"

Anonymous, CO (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"with no head unit working the rear camera was inoperable"

Anonymous, IL (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"WHILE BACKING UP CAMERA ON TWO OCCASIONS FROZE UP"

Louise B., ME (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"This was part of a recall stating that the backup camera did not engage fast enough to meet NITSA standards. The dealer installed the software update. But in my unit, it was never a problem."

Anonymous, MN (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"See previous note. Head Unit went blank, when a replacement finally arrived, the backup camera didn't work and had to be replaced as well."

Anonymous, CT (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)
CD player

"Playing CD, audio book. Stop engine with or without stopping CD player. CD will not usually restart until you eject then reinsert CD. Then it will start back where it was, correct track, before being stopped. Audio system's default mode is the Sirius XM radio. Radio will always restart even if it was shutdown when car turned off."

Anonymous, TN (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"They needed to upload a app to fix the CD player itwould not go to Cd when selected"

Peter G., IN (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"CD not installed. When I asked if the car had all the standard items, the salesman did not tell that the car was not furnished with a CD. If I had known that I would have bought another model or another make."

Lester H., IL (2018 Subaru Outback 2.5i 2.5-L 4 Cyl)

"It's a strange problem that I wasn't expecting. Apparently, the CD player doesn't start where you left off when you shut the car down. The player will sit there saying loading and nothing would happen. If I ejected the CD and reinserted it, it will pickup at the point where I shut the car down. They say they might have a fix now, but I will just wait until the next oil change to see."

Anonymous, IL (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Media failed to load properly. I had to contact Subaru to complain as the dealer said it was my problem. They finally updated their software to correct the problem."

Anonymous, NY (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"linked with general Karman audio problem previously described. Dealer says no recall issued, although the unit failed completely once and was replaced."

Anonymous, CA (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Just stops working while playing books. Annoying on long trips"

Anonymous, (2018 Subaru Outback Unsure)

"I mainly use the CD player to listen to audiobooks. Once every ten times or so after starting the car it will go back to the start of the disk. I have to write down where I ended to make sure I continue where I left off. I took the car in they had it over the weekend but you have to use the player for a while like 1/2 hour each time before the problem shows up. They would turn the car on and then off and do this occasionally but this doesn't cause the problem, so they didn't see it happen."

Anonymous, WI (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"The CD player plays the songs on the CD in alphabetical order. It does not the songs in the track order of the CD."

Anonymous, FL (2018 Subaru Outback 3.6R Touring 2.5-L 4 Cyl)
Display screen freezes up

"The GPS and radio locked up. I was traveling on the interstate. At one time many years ago I was a volkswagen mechanic. I removed the fuse that controlled these units. It froze up 2 times. The dealer reset the software, and I have not had a problem since."

Lawrence E., TX (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Navigation and audio system locked up. Had to disconnect the battery to reset."

A L., CT (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"The screen freezes up frequently and becomes unresponsive. For example,the rear view camera stays on even when in park or driving forward. The maps stat on and no other control can be activated either on the screen or on the steering wheel."

J T., CO (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The system was updated by dealer and has nor recurred."

Stephen H., ON (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Simultaneous problem with the nave system as described in last section."

Steven D., NJ (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"One day while driving under normal and quiet conditions, the entire sound system shut off and and screen display froze in its last position. Even turning the ignition off and back on did nothing, and the screen remained illuminated. By the time I got the vehicle to the dealer, the battery had been drained completely and the car needed a jump start. That, however, apparently resulted in a reboot and the system came on as usual. The problem was apparently a computer hardware malfunction and part of a Subaru recall. Whatever the mysterious cause, the dealer claimed that the problem had been fixed and that there should be no recurrence. In that regard, the problem has indeed not recurred."

David J., TN (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"Display screen (head unit) freezes intermittently about once a month. Turning off ignition and restarting fixes the problem, but car needs to be completely shut down for several minutes."

Anonymous, FL (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"For no apparent reason the display screen and entire system freezes in the functions currently being used. sometimes the audio is changed to a high level when the freeze occurs. no buttons or touch controls are active. Completely turning off the car does not clear the problem even after waiting up to 15 minutes before restarting. However, in each incident the problem was cleared the following day when I started the car. The dealer has reloaded and updated the software, but the problem persists. These very annoying and somewhat safety threatening freezes occur approximately once every two to three weeks. Ridiculous."

Robert G., PA (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"Occasionally screen just freezes, usually in back-up camera mode. Then entire starling system is unavailable. System resets after car is off for about 5 minutes."

Steve S., IN (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Display screen froze and systems stopped operating (radio, rear camera, phone, map, rear door). Because screen would not turn off, the battery ran down and car had to be boosted to start. Problem was fixed by disconnecting and reatttaching battery cable. (ie. rebooting system)."

Anonymous, BC (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Car nearly new. Navigation unit replaced. No further problem."

Anonymous, CA (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Whole screen and all associated systems stopped working. Radio stopped, steering wheel controls non functional, back up camera did not work. And when I turned the car off, the screen stayed on. I reset via settings menu. This gave me the blue Starlink screen, with no ability to move to any other screen or controls, still no back up camera, and the display still stayed on with the car off. I then disconnected the negative cable from the car battery for a couple of minutes. When I re-connected, the system was functional. This happened just a few days ago, I have not yet taken it to the dealer for service. Hopefully there will be a factory software update that will solve the problem."

Anonymous, MA (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"freeze up caused battery to fully discharge = dead car"

Anonymous, OK (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"It was fixed with a software up date"

Anonymous, AK (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"No sound on screen.no computer voice.and backup camera would not work. Could not shut the screen off so battery went dead and had to call AAA TO JUMPSTART to correct it at the dealer who said this is a problem in the 2017 and the 2018. Thy reprogrammed the screen."

Barbara F., CA (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Software error which was fixed by a factory update sent to the dealer. I was not informed of the update by Subaru of America, but took the car to the dealer because of the Display screen freeze."

Anonymous, KY (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Intermittent problem. Happened 3 times. Fixes itself if turn off car for a few minutes and turn back on."

K J., FL (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"The navigaion/entertainment screen and system was replaced."

Anonymous, VA (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"1st, I love my Outback! The only issue I seem to have is with infotainment system. The CD issues seems to have been resolve by the dealership. I've only had the screen blank out on me once for no apparent reason. The is some issue with the pairing with my phone that I have not have time to check out or have the dealership check out. The biggest complaint on this is the time to take care of the issue. Otherwise, this is an awesome vehicle."

Michael T., VA (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"* When shifting from reverse back into drive the display continued to show a frozen image from the back up camera. All controls were disabled and had to turn off car, leave off for 10 minutes, then re-start it to get the display and display controls to work. * While driving entertainment display locked up and unable to change volume, stations, etc. * While driving Starlink boot screen displayed and controls didn't function."

Anonymous, CA (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"I had the screen freeze up several time while playing music from my iPhone 9either through CarPlay or BlueTooth) and having the car navigation update directions, freezing the system. Car had to be stopped with power off for ~5 minutes before restarting to clear it."

Anonymous, MA (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"all touch controls stop working"

Anonymous, NC (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The navigation system froze up. The fix was to have the entire system replaced under warranty. There was an apparent defect in the system that the local Subaru dealer immediately took care of."

Anonymous, AR (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The system had to be replaced, but problem recurred. Music always comes on when car starts even if turned off before leaving car previously. Not a fixable problem."

Anonymous, (2018 Subaru Outback Unsure 3.6-L 6 Cyl)

"Stopped working after 6 months. Two visits to the dealership finally resolved the problem when the system was reinstalled."

Anonymous, NJ (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Head unit did not consistently work. Froze up on occasion. Was recalled by Subaru and replaced. Works fine now except for one glitch I had with a phone call that wouldn't hang up but no problems since it was replaced other than this one instance."

Anonymous, AL (2018 Subaru Outback 2.5-L 4 Cyl)

"The music came on and I could not shit it off or change the station. Subaru fixed the problem."

Anonymous, (2018 Subaru Outback 2.5-L 4 Cyl)

"The screen intermittently locks up and needs to be rebooted to correct the problem. Software updates have not fixed the problem."

Anonymous, MO (2018 Subaru Outback 2.5-L 4 Cyl)

"This was fixed along with GPS. May have been a replacement, however not sure"

Anonymous, FL (2018 Subaru Outback 3.6-L 6 Cyl)

"See my description of head unit replacement"

Anonymous, (2018 Subaru Outback 3.6-L 6 Cyl)

"i don't know when it started, but i began having trouble with the screen when i backed up. when i brought my car in for the fuel recall issue, they noted that a software update was needed and asked if i was having issues with the screen, bluetooth, etc. When I confirmed the issue, they asked to repair it on the spot and it's fine now."

Anonymous, (2018 Subaru Outback Unsure)

"Infrequently occurs / fixed by service bulletin at dealer"

Anonymous, NY (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"It appears to have been fixed via a firmware update."

Anonymous, NJ (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"the entire electrical system freezes and the car is unable to stop. it seems to happen with cold weather and goes away when the car warms up. The dealer has not been able to fix it. It has happened about twice each of the last 2 winters usually when the temp is below 0 F"

Anonymous, MN (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"The problem was due to software and has since been resolved. We unfortunately had to drive the vehicle with a frozen blank screen for three months."

Anonymous, KY (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"See previous"

Anonymous, NC (2018 Subaru Outback 3.6-L 6 Cyl)

"GPS would freeze up or quit working altogether. Yesterday I set it for a trip. It kept telling me to turn around. I used it for backup because I knew where I was going. I arrived at my destination and it still said arrival 2 hours later than the current time. It took 2 restarts including a 20 minute wait time in between before GPS worked again. Annoying problem -- GPS can't find location but phone will. Can't use voice command to find location if it is a store. Only accepts person look up."

Anonymous, NY (2018 Subaru Outback)

"After several instances where the display screen froze up and would only come back after the vehicle was shut down for some time, the display went out entirely, forcing the replacement of the entire display and radio unit."

Anonymous, OK (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Usually when it freezes up, pulling over and turning the ignition off then on corrected the problem. Although once it didn't work and I had to take it to the dealer to correct the problem."

Terry H., CA (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"display screen just goes crazy flashing all sorts of junk"

Anonymous, WI (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The entire radio navigation had to be ordered and replaced by Subaru."

Philip C., MA (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Entire system for control of all center console failed"

Elwin G., ME (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Happened once, was fixed by a software update."

Anonymous, NC (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Display screen would freeze up. Dealer tried fixing it with software fix that didn't take. Dealer then replaced the entire unit."

Anonymous, FL (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Navi and radio will freeze up. Sometimes it returns if you turn off the car. Huge inconvenience if traveling on a long trip. Sometimes you have to disconnect the car battery to make it reset. Not a good thing for my wife or daughter to do. I take it to the dealership and they find nothing wrong."

Anonymous, GA (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Software problem caused the heads up display with navigation, audio, etc. to freeze and never reboot. Was a known Subaru issue and replaced at no cost by the dealership; was still under warranty."

Anonymous, SC (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"multiple times the in-dash electronics complete froze up and needed to be reset at the mechanic"

Anonymous, MN (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"Display screen didn't show roads. another software update by mfg. fixed."

Anonymous, AB (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Fixed immediately by subaru with a software update. They were very helpful and I did not wait any time it was done when i walked in. If it didn't get the update and turned off they would have had to replace the entire display and all that entails"

Anonymous, TX (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Once the screen froze... it would not turn off, even when the car was off... i took it to dealership and they did software update but couldn't explain malfunction"

Gregory C., MD (2018 Subaru Outback 2.5-L 4 Cyl)

"Recall firmware update to fix"

Katarina S., NC (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"Now and then the screen freezes, and a black box reading RESUME appears which has to be pushed to restore it. If Navigation is operating it freezes too."

Ralph E., NY (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"GPS freezes while in use"

Anonymous, NY (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"This problem caussed by defective head unit. Resolved by replacement of head unit."

Geoffrey W., ME (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Display froze while driving, would not turn off after shutting car off and leaving.it overnight. Next day battery was dead from the drain, but upon recharging the battery found it had turned off screen . I'm betting the dead battery allowed the system to reboot. If it happens again I will disconnect the battery."

Pat B., CA (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"I needed to install a patch to fix all of the problems."

Steve D., NE (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"When the screen froze, the light on the display stayed on, so we were afraid it would drain the battery (as we were out of town, we were a bit nervous). We fortunately found a dealer, who saw this was a known problem and who fixed it."

Anonymous, NY (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"The infotainment system locked up with the display in the radio mode. The sound turned off but the radio did not. The CD player and GPS system could not be accessed. The display was locked up so the rear view camera did not work. The system did NOT shut off when the car was turned off and continued to drain the battery. This occurred in the middle of a trip and because of the battery drain issue the car had to go into the shop. The issue was repaired by Subaru via a recall."

Anonymous, NJ (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"the touchscreen display would freeze or go blank. If music was playing you could not change anything or turn it off. This happened once or twice a month. Dealer said may have to replace the head unit. Before my appointment, a major software fix was released. Had to be installed by the dealer as was a complete reset. This solved my freeze problems. Hasn't recurred since."

Tom N., NV (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"The display screen will freeze up from time to time. When I brought it in for service they said there was nothing they could do. They offered some trouble shooting techniques, which at the time I tried. Worst comes to worst I need to unhook the battery for a reset. Most times, I need to shut the car off, open the drivers door, and wait a few minutes. When I restart the car the screen will no longer be frozen. But it is frustrating."

Anonymous, TX (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"The display screen for the radio/GPS/Apple CarPlay/all options froze...and would NOT TURN OFF. This drained the Battery overnight. Subaru dealer said this was a recurring problem...but since ours froze ON he just replaced software...If it had froze OFF he would have had to replace the entire hardware unit."

Curtis S., IN (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Over the air update was supposed to happen and didn't occur on it's own."

Brian B., MD (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"All part of same problem"

Anonymous, SC (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The headunit display locked up once and I lost radio presets twice"

Bradford S., CO (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Display screen freezes and all audio function (AM/FM/XM/CD) is lost until the vehicle is turned off and restarted. Software updates have been applied with some success, but the problem sometimes still occurs.."

Anonymous, KY (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"The display screen froze up, but then resolved itself about a day later. My Subaru dealer replaced the entire unit."

Anonymous, CA (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)
Display screen goes blank

"The display and radio went blank."

R R., AZ (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"We have the latest STARLINK update, but it appears that they still have a problem with the system not starting up occasionally when the ignition is turned on."

Anonymous, MT (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"I had to have the screen replaced because it kept freezing or going blank. Additionally lane keep assist occasionally gets confused and tries to make me exit on highway at high speeds. I no longer activate lane keep assist."

Anonymous, TX (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"The problem was intermittent and could not be repeated at will. Did not happen when I brought it to dealer, but they indicated that this was a known electronic issue and ordered a replacement part. It took a month for that part to come in and several complaints from me before I was finally told to come in and get it fixed."

Shirlee G., ID (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Been to the dealer (yesterday). They rebooted it. We're waiting on results."

Barry K., NY (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Display screen became blank. Could not use radio or navagation"

Anonymous, OH (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Screen did not turn on when starting engine. Turned off car and tried again. Finally, pulled over and waited 2-3 mins and started car. System worked again. Will be taking to dealership for attention."

Anonymous, VT (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Radio, back-up camera, screen stopped working about a week after purchase. Dealer traced problem to radio electronics and was able to reset it. No problems since."

Anonymous, TN (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Dealer cannot fix the problem . Replaced radio and still have issues. Claim they are working on it. Very disappointed with this car."

Anonymous, NY (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The display screen went blank. Thus GPS, bluetooth, safety lights, clock, heater controls were all unusable. But the car was operational. The dealer sent a car to get ours, left us with a temporary replacement, and fixed the problem (allegedly a software upgrade was all that was required), and returned our car to us in about 4 hours. The problem has happened again (once) but seemed to have fixed itself after turning off the ignition."

Anonymous, IL (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Screen goes blank or freezes, gps always out of date..even after dealer upload, and iPhone music app takes over, even when switched not to"

Anonymous, NJ (2018 Subaru Outback 2.5-L 4 Cyl)

"Twice. Suburau fixed it."

Anonymous, MD (2018 Subaru Outback 3.6-L 6 Cyl)

"A few times the infotainment system screen just froze up and went blank. Apparently, it was a recall issue that was fixed by the dealership's service department during a regular service appointment."

Anonymous, NC (2018 Subaru Outback 2.5-L 4 Cyl)

"This vehicle is still under warranty. The whole display unit was replaced within 10 days of the problem. We have just experienced another problem with the display and backup camera changing colors on and off. We will be asking for another replacement."

Anonymous, NC (2018 Subaru Outback 2.5-L 4 Cyl)

"I took it to the dealership and they installed an upgrade with fixed the problem."

Anonymous, FL (2018 Subaru Outback 2.5-L 4 Cyl)

"Occurred once and repair was covered by warranty. However, new head unit was also misbehaving, so had to go back to dealership. Second repair was also under warranty, and problem was resolved within 1 month of first problem."

Anonymous, (2018 Subaru Outback 2.5-L 4 Cyl)

"This issue has happened twice. In both cases, the "head unit" went from operating as expected to freezing up to blank. In both cases a software update solved the problem. In neither case was the dealer surprised by the problem. In the second case the dealer ordered a replacement "head unit" since they had no expectation that the software fix would work twice. The problem has not recurred since the second fix. Subsequent self installed map updates have installed without issue."

Anonymous, NY (2018 Subaru Outback 2.5-L 4 Cyl)

"My radio screen went out completely after intermittently not working and getting several software updates at the dealer. I had to have the entire infotainment system replaced, which took over a month to get the part, and in the meantime, I had no radio, no bluetooth in my car."

Anonymous, SC (2018 Subaru Outback 2.5-L 4 Cyl)

"The entire head unit had to be replaced by Subaru as it just went dead one day. This occurred around November 2018. The entire screen went black and all operations (radio, CD player, back-up camera) were inoperable. The vehicle still ran fine - but the electronics were gone."

Anonymous, MT (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Lost camera and radio and blue tooth didn't work. Replaced radio. Still has a few issues."

Anonymous, OH (2018 Subaru Outback 3.6-L 6 Cyl)

"Nav/radio unit was on recall for known issue, but it failed before the software upgrade could be applied. Dealer ordered a replacement unit, and installed it when it arrived. New unit has worked flawlessly since replacement."

Anonymous, VA (2018 Subaru Outback 3.6-L 6 Cyl)

"The whole display shut down so back up camera and radio did not work."

Anonymous, (2018 Subaru Outback 2.5-L 4 Cyl)

"The screen went blank one day and did not come back at all. Took it to the dealership and they couldn't reflash it with software upgrades. They had to order a new unit which took 3 weeks. That's a long time to drive without a screen."

Anonymous, MI (2018 Subaru Outback 2.5-L 4 Cyl)

"All problems were related to the infotainment system and resulted in replacement of the entire system."

Anonymous, NV (2018 Subaru Outback 2.5-L 4 Cyl)

"Head unit stopped working - renders all electronics inoperable. I believe this was a common generic problem with Subaru based on my online research. Subaru dealer ordered new unit and replaced the entire unit. Was covered under warranty. No issues since."

Anonymous, CT (2018 Subaru Outback 2.5-L 4 Cyl)

"The unit failed completely including display (maps, backup view) all entertainment functions were inoperable. Subaru replaced the unit. Without backup camera, backup lights were completely insufficient."

Anonymous, VA (2018 Subaru Outback Unsure 2.5-L 4 Cyl)

"Screen just when blank, so no radio, navigation etc.. Only thing that continued to work was the backup camera. Took car to Dealer and they had to replace the entire unit twice before I got the problem resolved."

Anonymous, NJ (2018 Subaru Outback 3.6-L 6 Cyl)

"Within a month of purchasing the car, the screen remained blank once. I restarted the car but it still didn't come on. The next day, it was fine. I've never had the problem since."

Anonymous, (2018 Subaru Outback 2.5-L 4 Cyl)

"see other comment...they are the same thing"

Anonymous, MN (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"The entire system was replaced on warranty"

Anonymous, TX (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"Occasionally the display screen goes blank. I can still drive but the sound/ entertainment is stuck wherever I had it. Usually turning the car off and on again fixes it."

Anonymous, (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"This was a software problem and it has been resolved. It took about 3 months to get it fixed right and we did operate the vehicle in that time with a blank screen."

Anonymous, KY (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"Screen and entertainment system was totally replaced by the dealer"

Anonymous, NC (2018 Subaru Outback 3.6-L 6 Cyl)

"When the screen went black everything else failed as well. The radio did not work, the CD player too, the backup camera and the GPS all stopped working. It was still under warranty and the Subaru dealership had to order the entire unit and replace it."

Anonymous, MO (2018 Subaru Outback)

"Display went blank and so navigation system and CD/radio and backup camera were all unusable. A new screen was installed under warranty"

Anonymous, CA (2018 Subaru Outback)

"The Subaru Starlink system in the dash, which includes navigation, radio, CD player, Android Auto, backup camera display, etc. completely stopped working and was replaced under warranty. It took approximately 1 month to get the screen repaired as the system was on backorder."

Anonymous, CA (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"This happened a couple times in the first 6 months I owned the car. A software update fixed the problem."

Anonymous, WI (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"No display meant no radio, CD player, navigation system. Was under warranty & dealership took care of it fairly quickly"

Anonymous, IL (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Repeated problems with screen going blank. Had to wait a long time for a software update. Is working now, but who knows when it will quit again? Frustrating since it wipes out the backup camera, the GPS system and radio"

Anonymous, WA (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"It just went completely blank repeatedly. The dealership did several updates and finally gave me a new system."

Anonymous, MI (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Screen went blank which affected the loss of the back-up camera. Shortly thereafter Subaru sent us a recall letter and the Subaru shop fixed the problem with a software update."

Anonymous, VT (2018 Subaru Outback 2.5i 2.5-L 4 Cyl)

"This problem already discussed under the hardware replacement issue. In most cases a software update was supposed to fix the problem, but in my car that did not work so they had to replace the hardware unit (display monitor, GPS, backup video display)."

Anonymous, CA (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Infotainment system froze a few times, but was able to reboot. Finally it went completely blank and couldn't force a reboot. Dealer replaced the entire head unit with a refurbished unit."

Anonymous, MD (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"The entire Starlink system crashed after 6 months and had to be replaced. We were able to drive the vehicle but were without the system for 6 weeks. Major inconvenience, no Bluetooth, radio, camera etc."

Frederick W., RI (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"the radio / main screen went blank and failed to work. Subaru replaced the entire radio at no cost. I have not had any problem with the replacement system."

Anonymous, OH (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"We had the entire infotainment system replaced. The new system periodically goes totally blank. No radio, back up camera, etc. We haven’t taken it back in since it is periodic. Subaru has a problem."

Edwin W., MD (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"had to replace"

C S., UT (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"screen just went blank-delership had to replace"

C S., UT (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"The entire central dash screen (radio, nav, camera display, etc.) stopped working. Subaru replaced the entire unit under warranty."

Anonymous, CA (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"Screen goes black and non-functional. Shutting off and restarting the engine corrects the problem."

Dave L., ON (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"when you start the scren uis just blank. Sometimes it worked other times is did not. There was a recall on it and we got it repaired."

J R., CO (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"Subaru fixed it and it was a recall that Consumer Reports posted in there magazine."

Brian B., AB (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"You start the car and the display did not come on. After a while it came back on. A recall came that stated they needed to fix something to prevent that from happening again. Within 2 weeks (didn't get the recall done) the display didn't come on again and within about a week it was replaced (recall didn't apply but part of warranty). (~February). Twice lately the display is taking longer to start up which may indicate a further issues. I stated head unit - this is the same thing."

Jeffrey H., ON (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Display screen went blank intermittently until it was fixed by the dealer under warranty. Have had no problems since the fix (about 6 Months)."

Anonymous, ON (2018 Subaru Outback 3.6-L 6 Cyl)

"Part of the Harmon Kardon recall. This, radio, backup camera and Bluetooth were all art of that unit"

Robert J., MD (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Huge weak spot for this vehicle. Obviously not properly vetted/ tested prior to entering the market; resulted in large number of these units failing and going dead. Technically should not have driven vehicle due to law regarding back-up camera now mandatory. It took 6-7 weeks to get repaired. Also, windshield developed crack similar/exact location and type as seen on many other Outbacks of recent manufacture and as posted on line. All of this with under 7500 miles!!.. Also battery failed and was replaced by Subaru. Not a good start!!.."

Jonathan L., MA (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"This was solved by the dealer"

Enrique E., OH (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"I needed to install a patch to fix all of the problems."

Steve D., NE (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"The head unit went black for no apparent reason. This apparently was related to a problem that is affecting many/most Outbacks, and was subject to a recall on that basis. The problem appears to have been fixed by the Subaru dealer (though the repair only happened a few days ago, so I'm not entirely sure that the problem has been fully solved.)"

Anonymous, DC (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The radio, back-up camera, and GPS all failed completely and had to be replaced by the dealer."

Anonymous, AR (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The Display screen was not functioning. And when it's not functioning, the radio, GPS, CD Player, etc. are also not functioning. It was a warranty issue, but it took 2 weeks for the replacement part to be delivered and installed"

Anonymous, OR (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The display screen that controls all electronics went blank. No Radio, navigation system, blur tooth, ect"

Anonymous, MD (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Once the display goes blank on the Harmon Kardon screen, you no longer have...GPS, rear camera, radio, blue tooth. Completely useless."

Robert B., WA (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Because the screen went blank, we couldn't operate many features. This was an ongoing problem for Subaru. It was on recall, but they didn't have enough replacement parts to fix it. So we had to wait for over a month, which was an inconvenience. They did, however, pay us for our loss."

Stephen G., WA (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Radio/navigation system was on recall when it died. Unit was replaced about 3 months later. The replacement is working fine."

Anonymous, VA (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Display became nonfunctional after eight months. Anything that had to do with the display was therefore not functional. Dealer replaced radio assembly which included the display. The car could be driven using the dashboard indicators but all other functions such as back up cameral were inop."

Anonymous, WA (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"There were problems with the electronics on the 2018 Subaru Outback where the whole system shut down due to a software problem that was the subject of a recall. Mine shut down and was fixed with the recall patch."

Anonymous, IL (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Entire infotainment system failed"

Frank M., NC (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Head Unit went blank while on a trip the day after Thanksgiving 2018. It took 4 weeks to get a replacement unit, then the backup camera was not functioning. Another two week wait. There were six other 2018 Outbacks waiting for the dealer to get a replacement Head Unit when I arrived at the dealership. Our veterinarian told us that she had THREE Head Unit replacements on her 2018 Outback. We also had to upgrade the fuel level software to avoid erroneous fuel gauge readings. Our vet also told us that she ran out of fuel due to this problem."

Anonymous, CT (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"The first time the screen went blank and silent (no radio, backup camera, no navigation, no Bluetooth, no apple CarPlay) I was told that there was a recall, parts were on backorder and it took a month for the repair. The screen has blanked out 3 more times, twice reset by restarting the car, third time by service tech disconnecting the battery to “drain the power” and then restarting the car."

Anonymous, CA (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"The screen went completely blank which means the radio, back-up camera, GPS and CD player all stopped working."

Thomas M., MA (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Screen went totally blank twice. Problem was fixed via a Subaru recall"

Anonymous, PA (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Unable to use any of the features like carplay, rear backup camera, bluetooth, handsfree, radio or navigational system."

Stephen K., PA (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The entire computer system failed. It took 2 weeks to get it replaced."

Bill W., CA (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The display screen goes blank and leaves me with nothing. In other words none of the systems on the screen operate. No music, car play, etc."

Anonymous, NY (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Had to replace radio unit which was a known problem, and which caused the failure in the safety systems. In the shop for a week"

Anonymous, FL (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Entire entertainment/info system crapped out. It had to be replaced by dealer. They said it was a huge problem that was affecting most Outbacks."

Kerry M., MO (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Total failure of the GPS Radio display system"

Anonymous, AL (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"The 2018 Outback head unit failure is a bigger issue for Subaru. Apparently there is a high-high failure rate for the head unit. My head unit started to fail almost immediately after purchase of the Outback. They are trying to hide this massive failure rate."

Anonymous, VA (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)
External music device interface (e.g., smart phone, MP3 player)

"Despite having used the same and only smartphone for over six months there are still frequent problems with having it pair with the audio system. The only solution that usually, but not always, works is to completely shut down the phone and restart it. Pairing may then occur."

Robert G., PA (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"Connecting my iPod via a tethered USB is best described as wonky. I was listening using an older iPod and just replaced it with a new iPod. The radio does not appear to be able to control changing from one playlist to another. This just started to happen and I need to investigate a work around. Just another example of how poor this radio head is."

James S., CA (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"I can play my iPod thru Aux, but it is not recognized if I plug it in normally to the USB. Says there are no media files (tho' plays them all when in Aux). Annoying!!!"

Barry K., NY (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"The software for the Starlink system is defective and Subaru has yet to fix it in spite of the fact that this software has been a know problem for over a year. The Starlink system will lock up on occasion and continually switches from one input to another on a random basis."

Anonymous, MD (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Suddenly stopped working, at one point neither bluetooth radio or satellite would work. Turned car off, still nothing. Next day it worked as if nothing had happened."

Robert M., NY (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"thumb drive with 435 songs on it inserted into port on console. push play and song plays then turn off car to run errand and screen reads “media loading” but it never loads. have to pull drive out of port then insert it so it can play. come back from running errand, start car, push play to start song and screen freezes. won’t play, won’t skip, won’t work. GRRR. Phone hook up to cell works when it wants to. steering wheel controls do not efficiently work for either stereo or phone if at all. Phone deletes itself often and asks if I want to connect a device. HUH! I had a device a few miles ago why not now? Then last week my phone book disappeared from the screen and no phone numbers to enter. Voice came on saying have to put the car in Park or stop moving in order to manually enter a phone number (good safety feature) but what happened to my phone book? Next day phone book back and able to call out. Incoming calls received fine. steering wheel controls for cruise control work perfectly - no complaints. Love the CANCEL button on column for cruise control. I have the basic Outback model. No fancy extra bells and whistles on my girl but her entertainment system needs a new model. Dealer on list of things to do next week. Their loner vehicle has is the deluxe model and I do not like it at all. Too much unnecessary technology involved. Otherwise, I am a hot rod grandmama with latent mud bogging tendencies so the AWD and higher road clearance is my joy when it rains on Yavapai county’s unimproved road systems in Chino Valley. I aim my car for the largest mud puddle and bog thru the muck whooping and hollering because it is thrilling. Have not gotten stuck yet but sure learned more about how my life needs more thrills (watching the Masters golf tournament live is a thrill). But this 66 yr old retired military mud bogging mama is alive and learning what the word THRILL means…thanks to Subaru."

Kellogg P., AZ (2018 Subaru Outback 2.5i 2.5-L 4 Cyl)

"Sometimes the car is unable to stream music or media from a bluetooth connected phone. Turn off the car, turn it back on and sometimes it works. Sometimes it doesn't."

Anonymous, PA (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Karman Audio system stoped working completely, display went blank within 3 months. Unit was replaced and new unit has intermittent audio problems - radio blanks out. Dealer can't replicate problem because the audio only quits for about an hour total in a 5 hour drive. Dealers say can't fix if ain't broken. (and I have the extended warranty)."

Anonymous, CA (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Radio forgets the last volume setting. Even if turned to zero, when you next start the car it's set to a moderately high volume."

Anonymous, MN (2018 Subaru Outback 2.5-L 4 Cyl)

"iPhone integration not always smooth. Must be reset occasionally."

Anonymous, NC (2018 Subaru Outback 3.6-L 6 Cyl)

"Will warn me to keep both hands on the steering wheel except both were and the lane departure system indicated I was not drifting, Occasional lane departure warnings even though I am within the lane markers. Will sometimes display no speed limit on console or Speedometer panel while using GPS navigation. More frequently will display two different speed limits, usually, but not always, the GPS console is correct. When there is a difference, one display is 10 mph greater or lessor than the actual speed limit. The radio, which controls these features has been replaced three times but still no solution. Sometimes the radio does not resume playing after a phone call is finished. There is often a temporary change in source of instructions or volume when beginning or ending a call, e.g., GPS instructions come from the cell phone speaker instead of the GPS speakers or the volume dramatically increases by a factor of 2 before returning to normal. These are unresolved problems."

Anonymous, AZ (2018 Subaru Outback 2.5-L 4 Cyl)

"My car will not play any of my four Ipods. they play in every other vehicle I have ever tried which is many. At the dealership we found this to be a problem in multiple 2018 outbacks so obviously it is a terrible software glitch that needs to be resolved."

Anonymous, MT (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Unable to play music on the phone using bluetooth"

Michael M., FL (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"I find the electronics in this car wonky. Sometimes my phone (Google Pixel 2XL) pairs, and sometimes it doesn't. When I am on the phone, the center console display shows the call, as does the screen above the steering wheel. I can't change the screen above the steering wheel to see my speed, tire pressure, miles to go, etc. When I play Spotify through my phone into the car, it doesn't work correctly (the bar that shows how many minutes/seconds played or remaining doesn't move.) Also, the remaining miles countdown drives me crazy because it counts down in tens instead of ones. (e.g., 50 miles remaining goes to 40, and so on). The GPS system is Tom tom - not user friendly and makes silly mistakes. The first time I looked for a Petco, the first one it showed me was in Puerto Rico (I live in New Jersey). Also, I mistakenly left the back lift gate open one night which ran down the battery. This made the lift gate totally inoperable once I closed it. Couldn't get it open or closed. This is a known problem. My husband, who is mechanically inclined, was able to google it and fix it, but I suspect most people would have to take it to a dealer to fix."

Susan H., NJ (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Hands free texting worked occasionally radio was eventually replaced"

Anonymous, OH (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"My iPhone seems to control the system. Music from the iPhone goes on without any action on my part."

Anonymous, NY (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The whole music/AirPlay system is glitchy. My phone connects occasionally when plugged in. The radio will sometimes not work at all. Not a bug - but the sound always is on when I start the car and I can't turn it down until the system has booted up completely (about 30 seconds after the car starts.) It is super frustrating. I love the car, hate the audio system."

Marlowe D., WA (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Music continues playing while Siri is trying to read messages"

Anonymous, GA (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)
Hardware replacement

"There are several inter-related problems. For a while, the display would freeze when I tried to do a couple things at the same time. The GPS and radio would freeze. The display interface of the head unit would freeze. Usually I could turn off the car, wait a while, open the door, and it would reset. But one time while playing a CD it would not reset. The car would drive, but no head unit functions would work. They could not fix it at the dealership so they had to replace the head unit. I still cannot get Android Auto to work reliably, so I gave up. The auto interferes with the GPS because changing the volume on anything overlays the screen with a volume dial and freezes the screen for 4 or 5 seconds. During that time I can't see the GPS. There are many other GPS problems, like when a search has many similar results that are similar at the beginning or only in the address. There is no way to scroll the screen to see the end of each result where they are different. Also, trying to make a phone call to a favorite number requires too many button presses and takes my attention away from driving. In fact other common things require too many button presses while driving. Its a very poor interface and it unreliable. I am scared that if I start trying to use Android Auto again it will lock the screen up like it did before. I don't have proof, but I always felt like the screen freezes happened while I was using or trying to use Android Auto and something else happened. Like the head unit could not do two things at the same time. The Subaru head unit is a piece of junk."

Anonymous, OR (2018 Subaru Outback 2.5-L 4 Cyl)

"on 3-4 occasions over 1 month, the screen would freeze, sometimes would go completely blank, and a couple of times fixed itself after a couple of days. Software update did not fix the issue. Dealer replaced with a refurbished unit. Problem has not reoccurred in last 12 months."

Anonymous, MD (2018 Subaru Outback 2.5-L 4 Cyl)

"Gps and phone stopped workin. Dealer replaced amplifier unit twice. Finally replaced head unit. All under warranty. No further problems."

Anonymous, (2018 Subaru Outback 2.5-L 4 Cyl)

"Apparently Subaru head units are infamous for glitches. I found that to be true. It was replaced twice and still has mini-strokes occasionally."

Anonymous, NY (2018 Subaru Outback 2.5-L 4 Cyl)

"The head unit was defective and caused the entire entertainment and navigation screen to freeze. My dealer said it would take many weeks to get a replacement unit, because they were in such demand. I phoned the Subaru America factory directly and was sent a replacement unit within five days. The replacement head unit has performed flawlessly."

Anonymous, (2018 Subaru Outback 3.6-L 6 Cyl)

"Unit stopped functioning and was replaced 2-3 times."

Anonymous, MI (2018 Subaru Outback 2.5-L 4 Cyl)

"System quit working. It was under warranty and the unit was replaced."

Anonymous, NC (2018 Subaru Outback 2.5-L 4 Cyl)

"entire screen went blank which rendered the rear back up camera, radio, navigation, bluetooth all non-operational."

Anonymous, CA (2018 Subaru Outback 2.5-L 4 Cyl)

"amplifier went defective within first year of ownership, causing two visits to dealership: first visit to diagnose and order part, second visit to install part."

Anonymous, CA (2018 Subaru Outback 2.5-L 4 Cyl)

"O'Brien subaru order new radio nav ans said it would take a week. It took three and one half weeks. I had to call Subaru help line to get things moving"

Anonymous, FL (2018 Subaru Outback 2.5-L 4 Cyl)

"Head unit had to be replaced because it would black out disabling rear camera, gps, and all other screens."

Anonymous, NY (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Main screen became inoperable. No A/C, radio or navigation functionality. Took more than 3 weeks to get a replacement sent from the factory. Was told this was a prevalent problem with this model."

Anonymous, FL (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Known manufacture defect. Head unit had to be replaced. Had to wait months for a replacement."

Anonymous, KY (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Mfg defect/firmware issue. Screen stopped working. I think under recall now."

Anonymous, (2018 Subaru Outback Unsure 3.6-L 6 Cyl)

"I had some occasional intermittent issues such as the screen blanking. Eventually, the head unit failed completely and was replaced under warranty."

Anonymous, (2018 Subaru Outback 3.6-L 6 Cyl)

"Subaru e-mailed us map updates for us to install ourselves. We are not computer illiterate so we proceeded to download the updates. However, when trying to install in the vehicle, the system crashed and the whole unit had to be replaced. Service advisor said he was seeing too many of these so we know it wasn't something WE caused."

Anonymous, WA (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"The screen went blank one day and did not come back at all. Took it to the dealership and they couldn't reflash it with software upgrades. They had to order a new unit which took 3 weeks. That's a long time to drive without a screen."

Anonymous, MI (2018 Subaru Outback 2.5-L 4 Cyl)

"The entire infotainment system has been replaced not once but twice. The first time it was on backorder for 3 weeks. Second time it came in just over a week."

Anonymous, NV (2018 Subaru Outback 2.5-L 4 Cyl)

"Screen and nav system froze. Whole unit was replaced."

Anonymous, NY (2018 Subaru Outback 2.5-L 4 Cyl)

"There were several problems with the infotainment system that required 6 service visits at the dealership for warranty service. Apple car play would drop audio - sometimes for less than a second and sometimes completely until I unplugged/plugged my iPhone in again. A few times the screen went blank or just completely froze. The dealer finally replaced the head unit with a refurbished unit on the 6th visit after I contacted the dealership general manager and Subaru of America about the problems but it didn't solve the fix it. I felt the issue was software related, not hardware but the dealer was hesitant to contact Harmon, the maker of the head unit. The problems were finally fixed after a software update, around 18 months after I purchased the car."

Anonymous, CA (2018 Subaru Outback 2.5-L 4 Cyl)

"it was over 12 months ago. Entire unit had to be replaced. Dealer gave me a loaner for a 2 week trip I planned for the day it failed."

Anonymous, SC (2018 Subaru Outback 2.5-L 4 Cyl)

"Failed head unit (included failure of: radio, backup camera, navigation, starlink) was replaced once under warranty. The "fix" has been successful so far."

Anonymous, (2018 Subaru Outback 3.6-L 6 Cyl)

"1) Head unit would not accept software/map update. 2)It locked up intermittently, would start working again after vehicle was off a few hours."

Anonymous, TX (2018 Subaru Outback 3.6-L 6 Cyl)

"Radio head unit has been replaced 2 times since vehicle purchase."

Anonymous, IL (2018 Subaru Outback 3.6-L 6 Cyl)

"The main radio, GPS, screen, the head unit stopped working and rattling noises coming from head unit.It went blank."

Anonymous, AB (2018 Subaru Outback 3.6-L 6 Cyl)

"head replacement. Started about 8 months after getting car. Dealer replaced head unit and problem was solved."

Anonymous, (2018 Subaru Outback 2.5-L 4 Cyl)

"Stopping working. Had to be replaced. Also the amplifier had to be replaced separately"

Anonymous, PA (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"Head unit was supposed to be reprogrammed but it failed before reprogramming. It took about 1 month to get a new head unit. The new unit still has strange issues like the CD player will start at different locations occasionally after stopping and starting car, important because I listen to books on CD."

Anonymous, WI (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"Factory recall, I believe. Dealer replaced head unit."

Anonymous, (2018 Subaru Outback 2.5-L 4 Cyl)

"Screen went blank Subaru replaced it"

Anonymous, (2018 Subaru Outback 2.5-L 4 Cyl)
In-dash navigation system (GPS)

"The nav system froze and all of the entertainment system was locked up. This happened on a road trip. Called the dealer and was told to turn the car off and let sit for 5 minutes and restart. This didn't solve the problem. However after we stopped for dinner, about 1 hour, the system started working again. It happened a few times after that on other occasions but seems to have corrected itself. Dealer said that updates to system probably automatically downloaded."

Steven D., NJ (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"The traffic alert didn't work. When shutting off the car and returning to start it the GPS did't function correctly with loss of radio and hands free navigation. Called Subaru Corp. Not helpful. Took car to dealer on 04/26/18. New software upgrades were uploaded. Will see if problems are corrected"

Robert M., CT (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"The van system showed my car as going off the interstate onto fields and side roads even though I was still on the interstate. The dealer said the nav system needed an update (even though the car is only several months old)."

Anonymous, MD (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"(1) There is no way to turn off the navigation voice. With nav volume set to zero, all infotainment sound disappears when nav wants to read directions. (2) When I turn down radio/media volume, the nav screen dims and is overlayed with a large not useful numeric display for several seconds. During this time, the nav system becomes unresponsive for a few seconds. This is especially dangerous if I am turning down radio volume to focus on difficult navigation. When searching a destination, entries in the result list are not readable if a little bit long. I cannot scroll R/L to read them. Sometimes many results have common words at beginning so VERY annoying. (4) selecting a search result obscures map so cannot see where destination is. (5) Nav directions often pop up on small dash screen, changing it from the display I was using, like speed. Does not return to original when directions over. (6) The favorites (list of frequent destinations) is VERY difficult to set up and takes too many button pushes to get to. (7) Overall the nav system has the worst user interface I have ever imagined. (8) Finally, of course, we have had the nav unit freeze up several times while driving, along with the rest of the head unit. You have to stop the car, turn it off, and maybe open/close the door to get it to work. Haven't figured out the exact sequence to guarantee it to work again. NOTE: The whole head unit has many software interface problems. They are not confined to the nav unit. You should evaluate the software in this otherwise very good car."

Mark F., OR (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"The maps are several years old and Subaru is not offering any updates, even though the vendor (TomTom) has more recent maps for their retail customers. So, many newer (recent 4 years) accommodations, restaurants, gas stations, etc. aren't available for search by name. A large number of roads have incorrect speed limits, which means that routing is inaccurate because the system can't correctly calculate the fastest route. This also means that I can't rely on the speed limit provided by the maps, because I find myself frequently driving too fast or too slow. If an exit from an expressway has two lanes exiting together, the system repeatedly tells me to stay left, which is very distracting and confusing. That also interferes with knowing when the next real turn or exit will be coming. The GPS is very inaccurate in leading me to my destination. Many times it has told me I have arrived when the destination is actually blocks or miles away or on the other side of the street. Subaru isn't providing any information on when the next map update will be released, and they won't be sending owners notifications that the update is available. I'm supposed to check an onboard app that is supposed to know if an update is available and to install it, but that app doesn't work (it keeps telling me to check back later). The service department has no information about GPS updates and they have no way to install them; the owner is supposed to do all of that themselves. The big problem is that Subaru has outsourced all of the infotainment and navigation functions to third parties that they can't control."

William K., AZ (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"gps screen frozen. all other radio and screen functions worked, but GPS was entirely non-functional. after stopping the car for a while, functionality returned. this happened twice. I was told a firmware update was installed that should alleviate the condition. Made that much more annoying since the interface is typically so lacking. Unlike the cheapest Garmin, there is no way to put in a route, then simply ask for 'fast food' 'on my route' and get usable information."

Hal Z., CT (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"While not functioning properly, the screen/monitor could not be completely turned off and eventually drained the battery. We contacted roadside assistance to jump start the car. After that, GPS and radio were functioning. The dealership wasn't able to identify the cause for the problem."

Lauretta L., WI (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Navigation system did not work when purchased. Entire radio/navigations system was replaced 3 times before we got a functional GPS. Harmon Kardon is junk. It took 4 units before we got one that worked. Suburu was good about it and extended warranty to 7 year/100,000 miles, no deductible."

Jan G., WA (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"The native Subaru Navigation system is crude (outdated) when compared with Apple Maps or Garmen Navigon for iPhone. There is no reverse video or dimming of the display background when driving at night. The Subaru USA Customer Support tech told me to turn down the dashboard lighting which would also dim the 8 Media Console lighting, but the amount of dimming required to compensate for the 8 screen backlighting dims the speed odometer display and adaptive cruise control too much. Then there is the issue of the Subaru Map speed sign data being inaccurate (based on my 3 journeys to Florida & back) when compared to Apple Maps speed sign data and physical speed signs along the road. When you select the digital speed display on the drivers' console above the Adaptive Speed Control display, the Subaru Maps speed sign is displayed to the left . . . and should NOT be used as a reference because it is unreliable. With regard to Subaru Map Directions, it is functional but annoying at times. 10 years ago it would be acceptable, but not in 2018 on a $42K automobile."

Anonymous, NY (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"It froze and did not reset when vehicle re-started. But it resoled itself after a couple of drives."

Anonymous, MN (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Part of problem with head unit."

Anonymous, (2018 Subaru Outback 2.5-L 4 Cyl)

"not accurate and seems to confuse its location. Not responsive to voice controls"

Anonymous, NC (2018 Subaru Outback 2.5-L 4 Cyl)

"The GPS/nav system has to have software updates done several times per year. Sometimes the GPS/nav system goes out and will not work until you take the car into a dealer and have them do the system upgrades. It's quite a hassle to have to do this while on a long trip (in a different state)!"

Anonymous, CA (2018 Subaru Outback 2.5-L 4 Cyl)

"System froze up so radio and navigation didn't work"

Anonymous, FL (2018 Subaru Outback 2.5-L 4 Cyl)

"Very difficult to import or input address data. It often chooses less efficient routes."

Anonymous, PA (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Previously covered in the audio interface question. The GPS is "integrated" with the radio. Incorrect speed limit displays between the two displays, incorrect lane departure or hands on wheel warnings."

Anonymous, AZ (2018 Subaru Outback 2.5-L 4 Cyl)

"It froze. One fix was a software download which worked for a few days. Problem was addressed by our home Subaru dealership."

Anonymous, FL (2018 Subaru Outback 3.6-L 6 Cyl)

"Sometimes directions are inaccurate. Volume settings cannotbe saved. Tom Tom Interface cumbersome when searching for destinations."

Anonymous, NC (2018 Subaru Outback 3.6-L 6 Cyl)

"The in-dash GPS is unreliable and poorly responds to voice commands"

T O., NC (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The Outback navigation is by Tom Tom. Beside some questionable accuracy (they don't seem to update the maps very often), I find Tom Tom to be very irritating. While driving on freeways under guidance, it has the annoying bad habit of saying recalculating periodically when I pass an off-ramp. Until I got used to it, I would think that I missed a turn. It also has the annoying habit of saying (right or left) turn ahead, when you are 2 miles from the expected turn or exit. Again, it makes you think you screwed up. It should say turn 2 miles ahead; otherwise you could turn way too soon and have to correct your route."

Terry H., CA (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The screen didn’t come on when I started the car. Brought to Subaru dealer and they said since the screen was dark they would have to order a new system. Took over 5 weeks to get it"

Anonymous, FL (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Not user friendly, confusing."

David C., PA (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"System worked just fine until main control unit failed"

Elwin G., ME (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"the head unit quit working and had to be replaced"

Anonymous, IL (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"The whole head assy. just froze up. No radio, back up camera, or GPS. Was out of state. Good thing there was a Walmart close by. Good old atlas."

Anonymous, PA (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Again, since the head unit became defective and had to be replaced and the back-up camera was inoperable, the navigation system was lost as well. The whole back-up safety system, radio, GPS are all tied together with the head unit."

Everett F., MT (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"the navigation system had to be replaced."

Anonymous, NV (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Radio had to be replaced. Third radio in 12 months. 4 to 8 weeks each time. Very outdated maps 4-5 years out of date. All problems connected to this."

Dick M., SC (2018 Subaru Outback 2.5-L 4 Cyl)

"Subaru claimed it was not them but Sirius. It turned out not to be Sirius but the subcontractor for Subaru's nav system who still has problems intermittently. The system indicates warnings about weather (storms) when none exist."

Anonymous, NC (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"On several occasions the instructions given were simply wrong, sometimes backwards--eg. turn left instead of right. The inability of the system to update itself leads to it being out of date rapidly. The system stops working altogether if the screen freezes, with no noticeable warning. It's supposed to be a TomTom system, but a TomTom unit at least updates itself. Subaru makes great cars with lousy electronics."

Ralph E., NY (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Navigation system hardly ever seems properly orientated with direction of travel. Makes judgment of screen indicators and making turns difficult."

Dan H., FL (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Previous comment addressed the GPS/Radio problem which dealer fixed. Works properly now."

Gregory K., NC (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Included program out of date. Had to wait 15 months till update available. Had to do my own updating as dealer was I able to update. Took 1.4 hrs to update system."

T H., DE (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"The navigation system sometimes put me in the wrong area. In one case it had me going 1300 miles away and the motel was 4 miles away. I was on the phone with my niece at the time and we had a big laugh about it. Other times I wan't laughing."

Anonymous, OR (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"The Navigation system would just quit working. Then we had problems with the Battery...we are on battery #2 now & must carry a battery charger with us at all times."

Molly G., TX (2018 Subaru Outback 2.5i Limited 3.6-L 6 Cyl)

"The navigation system--in addition to the radio and back-up camera--had to be replaced by the dealer."

Anonymous, AR (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Cumbersome, inaccurate at times, difficult to enter addresses, poor map display."

R A., UT (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Software problems fixed by a warranty recall"

Anonymous, CO (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"System in car is not as good as my $150 on top of dash tom-tom"

Anonymous, OR (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"I find it impossible to set the GPS to a route I desire to take. It only offers up to three routes, most of which take us to cities we want to avoid. We ended up navigating with an atlas, the old fashion way. Once we reached certain points it would try to take us to our destination, but again through cities we wanted to avoid. The interface is restricted to the point to being useless to someone who wishes a non-standard route. Very infuriating! It only found a way home when we reached a point that was the only way to go there. Well, at that point, guidance was completely unnecessary. Starlink GPS is most disappointing."

Anonymous, NC (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Subaru replaced system. System that was replaced radio portion would not take updates. They have ordered new one"

Anonymous, OR (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Preparing to leave for a long trip on a Sunday, the map was open before starting the car; would not turn off, would not find destination, would not pair with phone. Dealer not open but talked to salesman. Went in Monday am, unit defective and had to be replaced. They gave me a loaner vehicle for a 1600 mile trip to my Mother's. When I returned, unit had been replaced. No further problems."

Anonymous, SC (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"Tom Tom navigation system and data is woefully out of date and/or inaccurate. Particularly bad is speed limit indicators and updated business information. Their search tool is also not very intuitive and often returns results thousands of miles away first."

Kathleen L., WA (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"GPS directs you off the main roads ... through neighborhoods and then back on to the main roads..."

Douglas C., VT (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)
Phone pairing (e.g., Bluetooth)

"Phone pairing intermittently fails without warning and calls drop."

Anonymous, NC (2018 Subaru Outback 3.6R Limited 3.6-L 6 Cyl)

"Auto system would not store identified key contacts. Software update resolved the problem."

Chris L., AZ (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"When talking on my Samsung smartphone through my Outback's bluetooth, the audio is very muffled if the other caller is on speaker phone or also on bluetooth. One or both of us has to turn off bluetooth and/or speaker phone to have a clear conversation."

Anonymous, NC (2018 Subaru Outback 2.5-L 4 Cyl)

"Still haven't resolved the phone pairing"

Anonymous, TN (2018 Subaru Outback 2.5-L 4 Cyl)

"The issue was present at purchase. Each time I'd try to sync. "Device not found". Problem solved during March-May when car wasn't being driven at all."

Anonymous, (2018 Subaru Outback 2.5-L 4 Cyl)

"Two head units already replaced under warranty. Now having problems with third due to failure to connect with phone."

Richard G., CA (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Took me a couple of times to pair our phones."

Anonymous, FL (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"the phone does not always answer calls successfully and sometimes when making a call. The problem is one person cannot hear the other. even thought the call is connected"

Scott P., TN (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Pairing can be balky. Interface could be more user friendly."

Frank W., TN (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)

"The car did not respond to my phone. I.E., my phone rang rather than being passed through to the hands free infotainment system"

Jay P., CO (2018 Subaru Outback 2.5i Touring 2.5-L 4 Cyl)

"We use Consumer Cellular on one of the cellphones in our household. This vehicle will not accept that network for pairing, although it did on a 2015 Legacy previously owned. For the Consumer Cellular phone, therefore, the Bluetooth in this vehicle is useless. Fortunately we have a Verizon network phone in the family and that pairs up fine. We have asked both Subaru and the dealer for an explanation and neither has an answer."

Anonymous, WA (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Unit will only pair one phone."

T H., DE (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Often connects call but does not allow any conversation."

Michael J., TX (2018 Subaru Outback 2.5i Premium 2.5-L 4 Cyl)
Radio

"The radio system failed, we could tune to stations but got no sound. The dealer had to do a system reboot which took nearly two hours."

Rich H., CO (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Radio, usually on Sirius XM, but has done it with FM stations too, will restart automatically without tapping button even when radio is stopped before stopping engine. Engine restart always brings radio back on. Audio system software programming must have radio set as default startup. Currently installed system is the 3rd for vehicle, OE plus 2."

Anonymous, TN (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"The screen froze when the car was turned off, it remained lit. this drained the battery. The is a service bulletin out about this and the dealer replaced the radio."

Brian P., NY (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"The radio turns on automatically every time the car starts. We were told that all 2018 Outbacks turn on the radio as a default. We don't necessarily believe this, since our previous (2015) Outback didn't have this problem."

Anonymous, MI (2018 Subaru Outback 2.5i Limited 2.5-L 4 Cyl)

"Within the first month of ownership the dealer replaced the radio head. Before the replacement the screen froze on the Starlink screen. I could not get the radio to respond even using the physical dashboard buttons. It fixed itself by turning off the car - sort of. After the replacement I did not have the freezing on the Starlink screen, but I have the screen freeze on my wife trying to link her phone via bluetooth when we were driving the call (she was a passenger). we were presented with a screen saying that you cannot make this change while driving the car and a large OK button (I thing it was a button). Pressing the OK button and nothing happened - the screen froze. The Fix was turn off the radio and wait. I guess the wonkyness of the replacement radio can best be described by the following: 1) Turn off the radio or iPod (via tethered USB) using the volume button on the dashboard. 2) Turn the car off and the radio comes on. 3) Open the door and the radio turns off. I truly enjoy the 3.6R outback, but I am seriously concerned with the radio head. I appears that no one at Subaru key stroked the radio functionality. For the sake of your customers charge and additional $100 and install a good radio. My 2015 outback limited has a well behaved radio"

James S., CA (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"Radio failed to work after being parked in indoor parking structure on occaision. Problem started getting more frequent after time, including parking outdoors after a time. Problem investigated by the dealership and no problem could be found. Dealership performed a complete electronic operating reprogram of the radio as a precaution. Problem has never repeated itself after that work was done."

Mark S., WI (2018 Subaru Outback 3.6R Touring 3.6-L 6 Cyl)

"The radio is always on. Subaru says it's a safety featue. If so why doesn't all cars have it. Plus the knob to turn the station turns too fast."

D T., NY (2018 Subaru Outback 2.5-L 4 Cyl)