In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"Works only intermittently."
Anonymous, AZ (2015 Toyota Prius Three 1.8-L 4 Cyl hybrid)"Screen died three months out of waranty. Toyota reduced cost of replacement from $1,000 to $380."
Anonymous, TN (2015 Toyota Prius Four 1.8-L 4 Cyl hybrid)"The in-dash navigation system was working just fine the first three years since purchase. But then one day, the screen failed to display anything upon engine startup. When pressing any button, the display would simply respond with system not installed. This issue even affected the rear-view backup camera; when placing the car in reverse, the screen failed to display the rear-view."
Anonymous, CA (2015 Toyota Prius Persona Series 1.8-L 4 Cyl hybrid)"The in-dash radio/CD/bluetooth/backup camera wouldn't work. Toyota replaced it with an upgrade, no charge, even though it was just out of warranty"
H M., GA (2015 Toyota Prius Two 1.8-L 4 Cyl hybrid)"Found out after purchasing (stupidly) that the Entune system doesn't work well with iPhones, so am unable to use. Instead, I use Bluetooth, so pretty bland controls. There is no voice controlled texting, or anything, so I have to use my phone. Also, the screen is angled just right for the sun to shine on it, so half the time can't see it. I have huge buyer's remorse and may sell the car soon."
Anonymous, CA (2015 Toyota Prius 1.8-L 4 Cyl hybrid)"Music played through Bluetooth connection randomly stops playing. Car has to be restarted to reestablish connection. Toyota has been made aware of problem but provided no solution"
Anonymous, WI (2015 Toyota Prius Three Hybrid)"The design of the interface is very cumbersome and not very logical. Audio system uses too many touch pad features - with buttons the driver can feel where to press, but with touch pad has to look to see where to press. The steps that need to be taken to sync a device are not easy to deduce."
Anonymous, IL (2015 Toyota Prius Four 1.8-L 4 Cyl hybrid)"They are all a problem due to the poor design of the entertainment and navigation systems. The navigation system is an extremely poor design. I will not use it. I complained about it. Basically it doesn't work unless you enter the zip code of the location you are looking for. that issue renders the navigation system totally useless in my opinion."
Anonymous, CA (2015 Toyota Prius Five 1.8-L 4 Cyl hybrid)"It's Sirius-XM. No longer gives traffic conditions. A bit flaky on practical directions."
Spencer K., CO (2015 Toyota Prius Five 1.8-L 4 Cyl hybrid)"Gets confused on parallel roads, directing me on one while I'm on the other. Gives audible turn commands too late. I'm often in the middle of an intersection when it says to turn. Have to turn around and come back. Looking at the display would help, but it's distracting and dangerous. Dealership says they upgraded the system, but it did not solve the problem"
Anonymous, MA (2015 Toyota Prius 1.8-L 4 Cyl hybrid)"Installed 2012 gps database vice 2013. Request 4 fix 2 dealer(s), purch agent (AAA) and Toyota Customer Experience resulted in inappropriate anger to us fm all . 2 dealers: "Toyota very angry with you""
John M., CO (2015 Toyota Prius Three Hybrid)"Doesn't respond very well to spoken commands even when the exact language demanded in the manual is used"
J K., MI (2015 Toyota Prius Three Hybrid)"It didn't work when purchased. Had to wait several months for them to install a replacement. Don't like it much anyway. Hand held version is better"
Cameron O., AB (2015 Toyota Prius Hybrid)"Hard to read street names on map and too many steps to input information and POI"
Anonymous, OH (2015 Toyota Prius Persona Series Hybrid)"In dash GPS worked great until early 2019 when it just failed to operate. We liked the system and wanted to repair or replace it. Replacement by Toyota was quoted at ±$1,000. Instead, went to Best Buy and bought a Kenwood DNX575S Navigation system with Bluetooth & HD radio & installation for $789.00. Works fine, after some installation glitches. Operation is very different from the original Entune system, but after a period of adjustment, we are pleased with the result."
Anonymous, FL (2015 Toyota Prius Four 1.8-L 4 Cyl hybrid)"Dealer and Toyota USA supplied a circa 2011 gps map database in my 2015 Prius3 They angrily refused any update. I purchased an update and the Toyota rep refused to allow local dealers (3) to install. I complained to BBB and two dealers advised me that Toyota was extremely angry with me. Thus they could not update gps They invented multiple reasons to not install the purchased update. Am out $150 as VIN was blocked in their system to not repair. I consider the old database a safety issue. We use Google maps and Garmin to navigate."
Anonymous, CO (2015 Toyota Prius Three 1.8-L 4 Cyl hybrid)"When paired with cell phone, only one call can be made or received. I have a flip phone which paired just fine with my 2005 Prius."
Anonymous, (2015 Toyota Prius 1.8-L 4 Cyl hybrid)"sometimes the pairing works and sometimes it doesn't. what else is there to say - again poor design of the entire infotainment and navigation system."
Anonymous, CA (2015 Toyota Prius Five 1.8-L 4 Cyl hybrid)"It says it connects to our phones, but it doesn't accept phone calls or text messages. We need to take it in. Yet, we have not"
Nancy B., IN (2015 Toyota Prius Two 1.8-L 4 Cyl hybrid)"The car refused to remember phone pairing. The dealer said a $1000 part needed to be replaced"
Rick H., MD (2015 Toyota Prius Three 1.8-L 4 Cyl hybrid)"last several months can't get bluetooth to operate. Sparks can't fix it-says its entune not catching up with Samsung phone updates"
Kathleen R., SC (2015 Toyota Prius Five 1.8-L 4 Cyl hybrid)"Car started dropping Bluetooth connections, including while in the middle of a call. Toyota has no remedy for problem. That a safety-related feature (hands-free calling) stopped working and they don't seem to care is immensely frustrating"
Anonymous, WI (2015 Toyota Prius Three Hybrid)"Bluetooth turns off by itself and there's no way you can turn it back on. Hands free phone not possible if bluetooth is Off. Toyota should recall prius and fix this bluetooth issue."
Ronald B., CA (2015 Toyota Prius Four 1.8-L 4 Cyl hybrid)"volume on radio varies greatly from station to station"
Anonymous, CA (2015 Toyota Prius 1.8-L 4 Cyl hybrid)"Volume knob does not reliably adjust sound level. Never has worked right."
Carole B., AZ (2015 Toyota Prius Three 1.8-L 4 Cyl hybrid)"in dash entertainment stopped working replacement once by toyota 2nd time iwas told it was out of warranty"
Anonymous, CA (2015 Toyota Prius Four 1.8-L 4 Cyl hybrid)"Volume and station selector has never worked consistantly."
Anonymous, AZ (2015 Toyota Prius Three 1.8-L 4 Cyl hybrid)"Unable to control volume. WORST RADIO we have ever had in a car!!"
Carole B., AZ (2015 Toyota Prius Three 1.8-L 4 Cyl hybrid)"The noise gets off sometimes. Especially with heavy bass music."
Maxim M., GA (2015 Toyota Prius)"Cannot get phone calls out. It does not al Ways understand the names I ask for. I find myself yelling at it because it infuriates me"
Anonymous, CA (2015 Toyota Prius 1.8-L 4 Cyl hybrid)
"Cannot see any picture because of outside lighting. I had the same problem and complaints Bout the previous Camry I leased. They need to place it differently. It can be very dangerous"
Anonymous, CA (2015 Toyota Prius 1.8-L 4 Cyl hybrid)