Toyota Prius

"One instance of a couple of drops of water coming in from sunroof during a heavy rain, unable to duplicate."

"Sunroof leaks after a heavy rainstorm"

"The fit and finish of the various services are poor. The plastics are hard and cheap. Rattles will appear and disappear with seasonal temperature changes. Toyota skimped on quality."

"After 40,000 miles, vibration in engine translated to foot pedal when engine is running."

"There is a buzzing rattle in the dashboard that the dealer was unable to locate or fix. It has gotten worse with time and makes for an unpleasant driving experience."

"Two years in, had onset of rattle in back seat area. Dealer has tried twice to fix it, and I'm out over $300. Now I just put up with it."

"rattle from tailgate"

"something in the dashboard squeaks when car is in bumpy road. Was present on purchase"

"Rattly buzz in dash when driving over rough surfaces. Present since car was new, not bad enough to bother about."

"It's an annoyance rather than anything grave. Something is rattling behind the interior trim behind the rear seats on both sides of the car. I know how to remove the trim and have the tools to do it, but I haven't gotten to it yet."

"There is a rattle in the side panels (left and right) inside the vehicle behind the rear seats. Moreover, neither Prius we have owned had sufficient sound insulation to deaden road noise."

"Rattle in the dash. Dealer could not/would not fix it. My son found a service note on line showing a problem with rattles related to the AC system. They would fix if the car had less than 35,000 miles. I have 36,000 miles."

"Basically cheap hard surfaces rubbing against one another at various temperatures"

"there is a rattle much like if a piece of plastic or screw bouncing around behind radio, navigation display and under vents."

"As with my last Prius, the dash has rattles in it. cannot figure out where, neither can dealership. Just annoying."

"Noises were caused by improper installation of certain body parts—wrong fasteners."

"The day I drove it home brand new, the Prius developed a faint buzzy rattle that happened off and on in the upper center dash. The dealer opened up the dash and found something loose and tightened it. Since then, the rattle has returned, but it never rattles when I'm at the dealer, so they won't do anything. They want to hear it again before opening up the dash. Meanwhile, it occasionally now has a rattle lower in the dash, and once on the passenger front door. I understand the upper dash noise will still be covered under warranty since I brought it to their attention while under warranty, but not sure about the occasional lower dash and door rattle."

"The tail gate rattles and one of the rear windows fogs at very low temperatures (-10C)"

"Bad rattle rt side of the dash board.Took it to toyota dealership to fix it but still have the same rattle."

"Since Day One I have been plagued with an intermittent plastic buzz/rattle that makes me nuts. I am one of those people who hears every sound, especially if it is not supposed to be there. I find myself driving while trying to touch, push on or separate with finger pressure any plastic parts I can reach. Every once in a while I think I've found the cause of the noise until it emanates from an entirely different place on the dashboard."

"The brakes often make a loud, unpleasant noise."

"rattel in dash"

"Rattle from right rear of vehicle, dealer unable to duplicate"

"It was a manuficators issue. They found that insulation had been left off a heater duct on the drivers side. At high speed it "whined" in a very annoying way. But when they found it, put on foam insulation tape, the sound went away. I feel sure it was corrected on the 2017 model"

"Rear struts started rattling"

"loud but intermittent rattle under dashboard at highway speed; dealer say they didn't hear it; problem remains"

"Struts housing on one side broke down and rattled all the time. It was replaced under warrantee at no charge"

"Passenger side rear, above wheel well, strut bolt wasn't tight. Dealership found and fixed item. Now driver side same area making noise"

"The mount that the rear view mirror attached to rattled from the beginning and needed to be adjusted"

"Break retaining spring is make annoying vibration noise"

"rattle left side of dash especially on highway - very bothersome. Also, rattle on right side of dash near glove compartment - appears to be temperature dependent - most at about 40-50 degrees"

"Loud rattle inside driver's side door -back seat repaired by dealer no charge"

"Intermittent rattle behind dashboard"

"Buzzing in dash. Fixed under warranty. Dealer found a TSB and replaced a defective air duct causing the problem"

"There is sometimes a rattle. Almost seems like a piece of plastic is behind gps/air vent console"

"Went driving on the highways better 60 and 70 miles I have to turn the radio louder because of the noise in the vehicle, maybe it's because the car is fully fabricated with plastic. Like the vehicles though."

"The wind nose iS much more than we would expect for this late model car. Whether the windows are open or closed."

"When the wind is strong, air seems to leak between the windows and the car frame. Air leaking can be loud enough to interfere with soundd from the radio."

"raad noise wiper chatter"

"We are disappointed there is considerable wind noise for this vehicle"

"drivers door upper area wind noise. door was set lower than back door from the factory. Dealer adjusted door and helped some but did not stop it as it was adjusted up but not in at the top. Still has wind noise"

"window"

"It is more than just wind noise. It is road noise that makes it hard to hear when moving at 40+ miles and hour. I have to turn my radio up so high just to hear it. For the price I bought my Prius for it should have zero road noise and wind noise"

"Sometimes the display screen will just freeze, you're unable to use naviagation, adjust your music source, etc. It may stay like this for 10-20 seconds, then it will correct itself."

"Multiple entertainment system reboots, dealer unable to reproduce the problem, unwilling to replace the unit, has reflashed software but problems continue."

"The display screen would often freeze up when selecting different commands, such as scrolling through different options or radio stations. The dealer resolved this with a firmware update. As I mentioned in your last inquiry (I'm not sure if you're the same person reading both), I have a similar and probably related issue with the GPS and voice command system freezing up (only when using the navigation system, though). The dealer believes this is a firmware issue, too, but no additional firmware patches have been released."

"Only once when due for a system upgrade"

"The display will just go blank occasionally. It is random and couldn't be repeated at the dealer. If you turn the car off and wait a couple of minutes it will work again."

"Very occasionally, when starting the car, the display screen doesn't go beyond the initial greeting, does not show audio options, can't display navigation, etc. After a few minutes (2-10 mins), it simply goes back to normal and I can operate all systems again."

"He screen went blank several times in a day. Toyota fixed the problem- said it needed software update. No charge"

"The radio would cease working and the display would go blank for about a minute. Then it would start working again. Could not receive calls via bluetooth during that time, either. It has only happened once or twice since then."

"see previous discussion as i believe it was all related to the same problem."

"Infotainment system intermittently rebooted several times at start-up"

"screen would go blank then the system would restart and begin working again"

"Computer has tendency to crash, especially when iPhone6 is plugged in. Problem is not constant. May be related to problem pairing with non-Android phone"

"Doro Cell phone interfered with operation of navigation and radio system."

"The car's manual says the car supports music from a USB device, up to a total of 9,999 songs, but for some reason the system would only recognize the first 256 songs on the device. I had to argue with several technicians before they finally agreed to call the manufacturer and get an update for the device. Now it works correctly"

"The in car navigation in the car is not as good or accurate as the iPhone navigation"

"The system will occasionally reboot itself"

"It's difficult to operate when trying to change from one place to another during a drive. You should be able to back up to the beginning and start over easily. This navigation system does not allow this."

"The system is already ancient and not easily upgraded. My phone is way better. I wish the company would just provide flexible ports to install a table. The software to control it from the phone (Entune) is hopelessly bad and I have given up trying to get it to work."

"Extremely out of date maps and this year and model does not have the option of switching to km. Toyota headquarters said this was not needed in the US and there was no fix for it. We live 40 miles from Canada and it an important issue. Our 2016 Prius had it and so does the 2018. They continue to say they aren’t able to fix it -Also the center counsel open from the driver side. This is very uncomfortable and makes it difficult for the passenger to open and look through. Meanwhile the driver is fumbling around in the well when he should be watching the road. Passenger should be the one looking through the well. -3rd point is the sun visor. It is useless in blocking bright sun from the side. Either put an extension on it or mount it on a bar that allows it to be slid out to block side sun."

"the nav system would crash/shut down occasionally; usually when i would try to make a phone call from my iphone X that was paired to my nav /entune system. It would shut down; reset and everything back to defaults. Sometimes the screen would just go blank and them come back when i pushed home. And sometimes i could not answer the phone when i got a phone call. I actually would answer the phone and i would be hearing music off of my phone that was being played through the radio, but it would be through my phone. Supposedly the dealer fixed it by updating the nav system to the latest software (at price of $80). Have not had problems since."

"The navigation system issue and the voice command issue are directly related. When I use the in-dash GPS, it provides voice commands, such as Turn left in half a mile, or I might provide it with voice commands like Navigate to this address. Frequently, when I do this, the system freezes up or it keeps repeating the same word or phrase over and over like, please state the add- (cuts off and repeats)... please state the addr- I had a similar issue with the whole touch screen freezing up, but the dealer was able to address that with a firmware update. Evidently, they believe this issue is a firmware issue, as well, but there are no further firmware updates that have been released."

"The GPS suddenly stopped working one day. There was nothing in any of my owner manuals about what the owner should do in this situation. So I took it to the dealer. When I picked up the car, they told me they had had install 3 software updates; it took the whole day for them to get the GPS working again"

"map data is years out of date, dealer charges $180 for the current chip, but no assurance it will not be the same. This is more than a free standing GPS with life-time updates. So you can't trust the built in GPS and you can't update it with confidence that it might get better"

"While the phone pairing was established by the dealer when we purchased the car, it does not always respond for the passengers phone. We are tired of trying to fix it."

"Phone would connect sporadically to bluetooth. Toyota replace the entire radio bluetooth system."

"the phone does not connect, I have to do it manually"

"At times will not play podcasts on iPhone without stuttering. Absolutely no sense to when it will pair correctly and when it will not. Dealer unable to help"

"I use iPhone navigation. The navigation runs through the radio when needed. When I select satellite radio, the iPhone navigation will not speak. When I select Bluetooth, you can't listen to the radio. Dealer has no idea. Ca;; yo Toyota, has no answer. Recent letter to Toyota, awaiting response!"

"Weak reception when compared with previously-owned (2001) Prius."

"If anything gets within an inch of the screen, the entertainment system goes off on its own. eg changes stations or even source. The XM radio has continual drop outs, even in clear sky but the dealer cannot repeat using Toyota test procedures. The tech has ridden with me and saw it happen but cannot duplicate by Toyota procedures. Also difficult to hear on worn asphalt interstates and roads due to excessive tire noise."

"All electronic systems failed due to a software flitch. The car would not start and had to be towed to the dealership. It was fixed in one day and has been fine since. Mechanics said they had never seen that problem before but were able to do a system update."

"I accidentally changed the time & the mph to kph. The owner’s guide I was given was wrong/inadequate to either task."

"The voice control commands are not recognized for either of the drivers of this vehicle."

"This too should not be advertised as a feature as it essentially doesn’t work. They should give up and let us use software from real technology companies."

"Does not have ability to find specific destinations. eg, tell it to search nearby and find Costco. Does not respond or says not available. Costco has been in location for over 6 years. Search list is very limited if you want something not on the list, you better have the address and hope it can find that. This is the worst Entertainment/GPS system I have ever experienced and had we know the limitations and issues we would NEVER have purchased this or any Toyota with this system."

"Very often will not respond correctly to voice commands despite training. Quite frustrating and has resulted in my generally not even trying to use it"

"Part of the trim finish near the passenger windows has peeled. One panel was replaced by the dealer when under warranty but the other panel has since peeled as well. I have left it as is."

"shield under car came loose and dropped down"

"1. Body is very low, causing damage to parts below front bumper. 2. Minor bump caused rear and far back panel to partially detach."

"the weather stripping came loose on the car and ended up getting torn because of the constant opening and closing of the door. The dealer refused to fix the car under warranty,... Toyota eventually covered the problem without me having to pay. Having a lousy dealer didn't help the situation"

"The car has 2 tow point covers in the front. The covers fall off for some reason. The dealer replaced them 3 times on Warranty (after many months of waiting and calling) but doesn't repair whatever the problem is."

"The two tow point covers fell off"

"On the front bumper, the panel that protects the area where they can use a hook if they need to pull the car out of the ditch -- it came off going through a carwash and needed to be replaced. The guarantee would not cover it"

"The mud guards on the car came loose a couple of time. Fix was free at the dealership"

"Glove compartment does not close properly"

"The paint on the c-pillars is peeling. Toyota refused to repair under warranty"

"The paint is peeling on the back quarter panels. I tried to get it covered under warranty. The dealer wouldn't even send it to Toyota. This will be the last Toyota I buy. Their service is horrible."

"Paint chipping. Hood. Drivers side passenger door. Have noticed it x 2 years. Dealer side it was rock damage."

"Two black panels on each side of the rear window, the clear coat was chipping off. Toyota replaced them, no charge. They also replaced the plastic cover over one of my tail lights because moisture was getting in. No charge, but it happened again. I have to call an tell them."

"Both panels above The back doors were experiencing cracking and peeling on the edges. I took it to the dealer. They agreed it was odd and replaced it quickly for free while I used their free WiFi and drank their coffee as I worked remotely from their waiting room!"

"black 'trim' around the back of the car is cracked and peeling. I think it's due to extreme sun exposure"

"Within the first 2 years the paint was peeling on the back left panel. Within 6 months of that being repaired by Toyota, the same area of the right panel had exactly the same issue."

"The paint chips with any minimal road debris"

"In two areas of the car i noticed peeling of the paint in odd areas. These parts were replaced to fix the issue, but the car had not been under extreme weather and was not very old. This was definitely an issue with the paint product or clear coat."

"Special Hyperfusion Red paint seems soft and chips begin to tear or peel. Insects on front of vehicle caused damage to clear coat that is not covered by warranty or Vehicle Protection Package Plus."

"The black Rubber/Plastic trim on the bottom of the rear and front bumper and upper door has acquired a grayish surface that is blotchy. The dealer and a professional car painter were unable to clean the area. I have used car, RV and even boat trim polish to no lasting effect. I have even tried a light rubbing compound with very little effect and the film seems to return soon afterward."

"Paint has been chipped in several areas with no indication of force"

"The paint on the hood of my Prius has chips all over it. The least smallest piece of gravel causes a tiny chip. If I purchase another car I want a very high quality paint on it that will at least take the punishment of any small pieces of gravel hits. These chips are all the way to the metal. If paint should chip it should at least show the primer not bare metal. I worked in a body shop/painting and we always put 4 coats of color and 3 coats of clean on the vehicles we painted for added pro"

"I have experienced tiny rust pits popping out on my car. That said I also know when I wax my car they disappear. In defense of my car I live in a snow belt area that use salt on the roads. I wouldn’t consider this a serious problem but it is worth mentioning."