The Sienna is one of the quietest and most comfortable minivans available, but it's also one of the smallest in terms of interior room. With a smooth, refined and responsive powertrain, it's still an excellent choice when interior spaciousness isn't a high priority.
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Overall Owner Satisfaction

Consumer Reports’ Annual Owner Satisfaction Survey can improve the chances of finding a compatible car match. How? Our survey data reveals whether, all things considered, owners would buy the same car again. The answer to that question is what determines our owner-satisfaction rating, which is a powerful piece of intel because it predicts how well a particular model will satisfy other owners.

Overall Owner Satisfaction

Owner Satisfaction with:

Driving Experience

Includes acceleration and handling

What Owners Say

"great power going up hills"

Anonymous, CA (2002 Toyota Sienna)

"Handles well"

Anonymous, MN (2002 Toyota Sienna)

"Dull, crappy suspension."

Anonymous, CA (2002 Toyota Sienna)

"Took a trip to Virginia Beach. Through Washington D.C. Traffic. Stop and go at 70 mph. It performed well"

Anonymous, OH (2002 Toyota Sienna)

"Still good handling and acceleration."

Anonymous, FL (2002 Toyota Sienna)

"I never knew there was such a thing as turning radius for a car until I bought a Sienna. The turning radius on this van is horrible."

Anonymous, MA (2002 Toyota Sienna)

"Poor handling, turning radius, weak acceleration. Suspension has never felt adequate for the van. It's a van on a car chassis."

Anonymous, CA (2002 Toyota Sienna)

"For it's size, the six cyl. engine performance is very good and can get me out and away in tight freeway situations."

Anonymous, CA (2002 Toyota Sienna)

"Acceleration is poor unless it jumps into overdrive. My perception may be tainted due to the fact that I strongly dislike automatic transmission vehicles. I prefer manual transmission cars with better gas mileage, more subtle and responsive acceleration."

Anonymous, CA (2002 Toyota Sienna)

"For a vehicle of its size and shape, the Toyota Sienna handles more like a luxury sedan."

CHRISTOPHER D., NY (2002 Toyota Sienna)

"the 6 cylinder engine acceleration is amazing for the weight of the van... I can get out of the way or pass easily... handles well on curves, freeways and uphill climbs."

Anonymous, CA (2002 Toyota Sienna)

"great pick up and acceleration"

LAURA Z., NJ (2002 Toyota Sienna)

"The six cylinder engine in this car has a better response than the Previa"

Anonymous, MD (2002 Toyota Sienna)

"Mushy"

Anonymous, CA (2002 Toyota Sienna)

"Adequate acceleration. Handling is Ok for a van."

ROBERT B., TX (2002 Toyota Sienna)

"It has trailer package for towing and is very good."

Anonymous, MO (2002 Toyota Sienna)

"Accelaration is pretty bad. I have spent almost 2000 dollars replacing catalytic converter, mass air flow sensor, throttle sensor, oxygen sensors etc."

Parameshwar K., CO (2002 Toyota Sienna)

"Acceleration is clunky and the handling sometimes feels clumsy."

Anonymous, MD (2002 Toyota Sienna)

"This vehicle is neither sluggish or peppy; it is what every good minivan should be: adequate and comfortable."

Steven M., WI (2002 Toyota Sienna)

"It handle well and for a van had good acceleration"

Anonymous, AB (2002 Toyota Sienna)

Comfort

Includes seats, climate control, noise, and ride

What Owners Say

"wind noise"

James L., NC (2002 Toyota Sienna)

"Seats become uncomfortable on long car rides."

Anonymous, MA (2002 Toyota Sienna)

"High seat position is great."

Anonymous, CA (2002 Toyota Sienna)

"Considering we purchased the basic CE model, the comfort level exceeds our expectations."

Anonymous, AB (2002 Toyota Sienna)

"Old car but still very comfortable. Many cars make me feel sick riding, this one doesn't."

Anonymous, FL (2002 Toyota Sienna)

"The seats in the Toyota Sienna were designed by a well known physical therapist from New Zealand, Robin McKenzie, who is famous for his back treatment methods. Toyota vans are one of the few vehicles I can ride in with the back surgeries I have had. Many of the seats that you describe in your publications as being good are not. The seat position and ride are both good."

Anonymous, TN (2002 Toyota Sienna)

"Comfortable ride"

Anonymous, MN (2002 Toyota Sienna)

"Problems with the side doors not opening manually."

Anonymous, NY (2002 Toyota Sienna)

"nice ride on highway"

BILL E., WA (2002 Toyota Sienna)

"Mechanical climate control is actually easier than newer electronic button ones"

Anonymous, CA (2002 Toyota Sienna)

"Drivers side wheel well protrudes into cabin leaving too little room for the left leg."

JEFF C., MN (2002 Toyota Sienna)

"Very nice genuine all leather seats. Ride is good. Very useful for all purpose use."

VICTOR S., UT (2002 Toyota Sienna)

"The seats are great on long trips,but could use a lumbar adjustment. Everything else is good."

Anonymous, TX (2002 Toyota Sienna)

"The Sienna is very comfortable car for long and short trips-roomy, large windows and sunroof are terrific."

LAURA Z., NJ (2002 Toyota Sienna)

"Great seating positions, low noise and good ride."

Anonymous, MD (2002 Toyota Sienna)

"The seats in the car is outstanding feature. Very comfortable even for long drive."

Anonymous, CA (2002 Toyota Sienna)

"Seats are comfortable - but we were disappointed that the electric seats were not as controllable [not as many adjustments] as the seats in our 1997 Ford Explorer."

L R., CA (2002 Toyota Sienna)

"Only car manufacturer that has well designed seats. Even those you evaluate as comfortable are not. The seats are designed by world famous physical therapist Robin McKenzie. See the McKenzie method of rehabilitation. Also van is on a car chases so rides well. One of the few cars I can use with my back surgeries"

Anonymous, TN (2002 Toyota Sienna)

"It rides more softly than my Highlander and is really ok."

John R., CA (2002 Toyota Sienna)

"I found the shape of the seat font caused discomfort behind my knees & I corrected the problem by means of a cushion in the 'centre hollow' of the seat."

Anonymous, BC (2002 Toyota Sienna)

"Seats are very comfortable and noise is minimal other than during hard acceleration. Ride is very smooth and pleasant. Handling is satisfactory."

Peter V., DE (2002 Toyota Sienna)

Value

Did you get what you wanted relative to the price you paid?

What Owners Say

"Incredible value. I have done almost nothing to this van other than regular maintenance in the 15 years I have had it. I love it. I call "her" Faith for faithful. For that reason I did not sell it when I bought my new Outback."

Anonymous, TN (2002 Toyota Sienna)

"A reliable van"

Anonymous, CA (2002 Toyota Sienna)

"good value good ride good heater/AC"

Anonymous, CA (2002 Toyota Sienna)

"Its 15 years old and still going strong with no major repairs, ever. Enough said."

John S., CA (2002 Toyota Sienna)

"This car owns use nothing. It has been a work horse for years. We used many times to carry stuff. We spend money recently $3000 to keep it running. Here is what was done: new front tires, exhaust system including oxygen sensor, front break pads and rotors, rear shock, cat converter, muffler, water pumper, timing belt with auliary tensioner etc., air filter. We hope to get a couple more years out of this car."

Anonymous, NJ (2002 Toyota Sienna)

"got a manufacturer rebate got good price compared to other dealers quotes"

FRAN M., TN (2002 Toyota Sienna)

"nice ride, capacity, and somewhat reasonable price."

BILL E., WA (2002 Toyota Sienna)

"I checked other mini-vans and this is by far the best I could have purchased for the money , even now."

Anonymous, TX (2002 Toyota Sienna)

"This van just never stops. Maintenance is very minimal. I no longer need to haul kids to functions but why not keep using it?"

KATHLEEN L., OH (2002 Toyota Sienna)

"Obtained with 75000 miles. It now has 310000 miles... NO trouble... with anything... in over 225000 miles, I have replaced the rear shocks... That is it! No engine or transmission problems ... no starter or alternator replacement... amazing... (Only tires, belts and hoses..)"

WILLIAM M., SC (2002 Toyota Sienna)

"Solid, reliable car, still holding up after 16 years. That's value to us."

Anonymous, VA (2002 Toyota Sienna)

"It was inexpensive to maintain and it never let me down"

Anonymous, AB (2002 Toyota Sienna)

"Absolutely incredible value. I got a wonderful price for this van when I bought it. Have rarely had to have anything repaired on it. The best vehicle I have ever owned."

Anonymous, TN (2002 Toyota Sienna)

"We live in NYC. My wife likes having the car because she has medical issues. I don't need it and, it it were me only, would not have a car."

Anonymous, NY (2002 Toyota Sienna)

Styling

How it looks inside and out

What Owners Say

"This vehicle is a good improvement over the its predicessor (the Previa). The driving position is much improved and it's better for long distance travel."

Anonymous, MD (2002 Toyota Sienna)

"Windshield pillars frequently obstruct view of pedestrians & pedestrian 'walk' lights at diagonally opposite sidewalk corner at traffic signals."

ANTHONY F., BC (2002 Toyota Sienna)

"Loads of room, comfortable seats, good ride quality. Dependable."

ROBERT B., TX (2002 Toyota Sienna)
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