Product Reviews

Welcome to Consumer Reports.

We’re so glad to have you as a member. You now have access to benefits that can help you choose right, be safe and stay informed.
Associate Director, Strategic Communications, Technology and Privacy
Position Overview:

Consumer Reports, the nonprofit advocacy organization, has long served as a trusted partner to consumers as they navigate the marketplace. With the digital era, CR has expanded its focus on the emerging, often unseen, consumer harms we face today. Now it is launching a new Digital Lab to greatly expand this work -- investigating, testing and reporting on the technology platforms and services we have come to rely on, and the increasingly connected world of products we live in, in order to support consumers’ rights in the digital era. The Digital Lab will help frame CR’s advocacy for consumers, from the data security and privacy issues of our day, to the broader issues of technology market competition, transparency, and consumer choice.


The Associate Director, Strategic Communications will be responsible for leading CR’s communications programs across technology and privacy, including the Digital Lab initiative. Partnering across CR’s divisions to drive marketplace change, the incumbent will define and execute long-term communications strategies, collaborate on devising thought leadership and mobilization-driven campaigns, and drive the day-to-day communications work.

Key Responsibilities:
  • Identifies and develops key communications strategies, campaigns, and day-to-day efforts around priority issues, while monitoring breaking news, emerging business trends, and other external factors that offer opportunities to proactively insert CR into the daily news cycle.
  • Manage the development of overall messaging, supporting communications and thought leadership materials (e.g., talking points, presentations, speeches, op-eds, social content, etc.), and provide communications counsel on related CR efforts, such as editorial, policy reports and white papers.
  • Operates collaboratively across a highly matrixed organization, including with Testing, Content, and Advocacy, as well as coordinating with communications colleagues across media relations and thought leadership programs.
  • Helps manage efficient decision-making for stakeholders to have an opportunity to provide input into strategic communications, but at the same time, ensure that we do not miss real-time opportunities.
  • Partners with Communications colleagues to drive strategy execution, alignment, direction and support of media relations and thought leadership initiatives, and provide strategic counsel on content-oriented media promotion and reaction to published content.
  • Works with Advocacy on the assessment of and concepting of priority issues, messaging, campaigns and tactics to advance CR’s efforts, and organize media training for key spokespeople.
  • Works with Marketing and Development to help concept and ensure consistent messaging and coordination of outbound communications that highlight and advance priority issues, as well as ensure that our communications for issues are aligned with CR practices and goals.

This position requires a minimum of 7 years of experience providing strategic communications leadership in a mission and/or content driven organization.  The Associate Director role requires strategic thinking and project management skills; world-class understanding of multi-disciplinary communications tactics; the ability to consider and synthesize many points of view; marketplace awareness across commercial, policy and non-profit audiences; keen judgement and thoughtful and transparent decision-making; and well-developed organizational, communication and troubleshooting skills.

Apply for this position