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Privacy Policy

Protection of Information

A variety of safeguards are in place to secure your data.  When we collect sensitive data like credit or debit card info, we use data-encryption technology, and we store it in encrypted form on restricted-access computers.
We work to protect your personal information from loss, misuse, or unauthorized alteration.  We have put in place physical, electronic, and managerial procedures to help safeguard and help prevent unauthorized access and maintain security over the data we collect.
We use industry-recognized security safeguards such as firewalls and other security procedures to help protect your information from loss or unauthorized access.  We use data-encryption technology to help protect against loss, misuse, or alteration of your sensitive credit or debit card information.  We use Secure Sockets Layer (SSL) technology, which creates an encrypted connection between you and our systems for the transmission of any credit or debit card information you input online and we use encryption protection for any payment authorizations for transactions we request through any channel. Once we collect your credit card or debit card information, it is stored encrypted on restricted-access computers that are not directly accessible via the Internet.

Any unauthorized access to or use of any of our websites and other products and services or to the information collected and maintained by us should be immediately brought to our attention by contacting us via e-mail or by writing to us at Consumer Reports Customer Relations, Attn: Security, 101 Truman Avenue, Yonkers, NY 10703.  We will investigate, and, if necessary, take action to mitigate the harm from any violation of the security of your personal information of which we become aware.

In the unlikely event that we believe the security of your personally identifiable information, such as payment card information, in our possession or control has been compromised, we will endeavor to provide required notice as soon as possible under the circumstances and, if appropriate, will post notices on any applicable Consumer Reports website.
When you set up an online account with us, you are asked to establish a user name and password.  When you later log on to your account, you will be asked to enter your user name and password to protect the security of your online account.  If you want to change your password or other subscriber information, you may do so at any time through My Account.  If you have forgotten your user name and wish to log on, you will be asked to provide the e-mail address you used when you created the account (or an updated e-mail address that you have previously provided), and an e-mail containing a link that will take you to your user name(s).  If you wish to log on to your account and have forgotten your password, the online system will request both your e-mail address and your user name, and we will promptly send you an e-mail with a link to reset your password.  You will be prompted to reset it to a new password.
If you have a print subscription that is managed online, you will need to provide us with your account number to make any changes to your password or other subscriber information.  Both online and print subscribers may also call our customer support at 1-914-378-2035 (or 1-800-234-1645) to retrieve forgotten account information or to otherwise make changes to your information.  In that case, you will be asked to provide your name or e-mail address, as well as the street or post office address we have on record for you, prior to a customer-service representative providing or changing your password.

It is your responsibility to control the dissemination and use of your user name and password and to control access to and use of your account.  We urge you to keep your password confidential and not disclose it to anyone.  We also recommend that you never reuse the same password across different websites and other online products and services.  Be sure to sign off when finished using our websites, especially if you are using a shared or public computer.  We will not be responsible or liable for any loss or damage, such as a third party’s unauthorized access to your information, if you fail to comply with this provision.

You may choose to send us e-mails.  Information disclosed in e-mails may not be secure or encrypted and thus may be available to others.  Exercise caution when deciding to disclose any personal or confidential information in e-mails.
Please note that no method of transmitting or storing electronic data is ever completely secure. Therefore, we cannot promise or guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this Privacy Policy.

For more information, please read our complete Privacy Policy.