We're Remodeling!

Striking workers formed Consumers Union, now known as Consumer Reports. CR was created as an independent, nonprofit organization, using testing, reporting, and advocacy to counter marketplace misinformation and advance consumer protections.

When the U.S. went to war in 1941, manufacturers focused on war production. Many consumers had to ration to make ends meet. To help people make smart decisions with limited funds, CR published a weekly newsletter, “Bread & Butter.”

CR launched the first large-scale investigation of consumer exposure to fallout from nuclear weapons testing in food, analyzing the amount of Strontium-90 in milk. As a result, the federal government expanded its monitoring of nuclear fallout.

For a decade, CR conducted independent testing and research to highlight the dangers of cigarettes. The Surgeon General’s Advisory Committee on Smoking and Health used CR’s work to draft its landmark report.

CR tests showed two-thirds of seat belts failed basic safety and durability tests, leading CR to call for better belts and for federal standards that incorporated crash testing. The government later mandated them.

CR published a landmark three-part series on the safety of the United States water supply, which played a key role in encouraging Congress to pass the Safe Drinking Water Act.

When CR first crash-tested car seats, 12 out of 15 were rated Not Acceptable. After CR published its findings, the government required manufacturers to certify that their seats would pass a similar test.

In a study of U.S. Department of Agriculture data, CR found pesticide levels in some fruits and vegetables were too high. Shortly after, one of the pesticides was banned for use on food crops commonly consumed by children.

CR helped to mobilize support in Congress to create the CFPB, an independent agency responsible for overseeing the financial industry with powers to police abusive practices and to enact new consumer protections.

CR was one of the first groups to test food packaging for BPA. After working to pass bans in several states, the FDA finally announced a federal ban on BPA in baby bottles and sippy cups (2012) and infant formula packaging (2013).

After years of CR’s advocating for standards to address the problem of blind zones behind cars and trucks, the Department of Transportation finally required backup cameras in all vehicles less than 10,000 pounds by 2018. 

The California Consumer Privacy Act provided key individual privacy rights, such as the right to stop the sale of personal info. CR fought efforts to weaken the legislation, mobilizing CR members to call on legislators to enact privacy protections.

CR launched the Digital Lab–a bold initiative to advance and protect consumer rights in the digital era by focusing on testing connected products and platforms for hackability, digital privacy, and how responsibly our data is handled.

CR spent years working with consumers and Congress to curb the pestilence of automated phone calls, many of which are initiated by fraudsters. The bipartisan TRACED Act was signed into law in December 2019, ushering in powerful consumer protections.

CR testified before Congress about cable TV fees, following years of advocacy and research. Thousands of CR members contacted lawmakers, and Congress passed a law requiring providers to disclose the total price of service before a consumer signs up.

CR’s investigation into the safety of infant inclined sleepers linked to dozens of deaths led to the recall of over 5 million sleepers. Following CR’s outreach, several retailers and online marketplaces said they would stop selling the sleepers.

Millions turned to CR for free articles about staying safe and avoiding misinformation as COVID-19 spread. CR advocated for relief measures in Congress to help people stay in their homes, stay online, and avoid surprise medical bills.

Congress cited CR’s findings in a blockbuster report on tech company power and abuses, following a $5 billion FTC fine for Facebook that cited CR’s privacy complaint against the company.

California approved a landmark law championed by CR to provide student loan borrowers the nation’s strongest protections against loan-servicing abuses. The state also created a watchdog to crack down on financial fraud and predatory lending.

Eight years after CR first called attention to the dangerous presence of inorganic arsenic in infant rice cereals, the FDA issued guidance to limit the amount of arsenic allowed in these products.