Government recalls vs. reliability

Consumer Reports News: July 31, 2006 02:54 PM

Government recalls don’t necessarily match up with our Ratings of overall reliability. Why is that?

• Most cars that are recalled have never experienced the problem they are recalled for. The recall is designed to prevent a potential problem from occurring.

• Respondents to our Annual Questionnaire wouldn’t necessarily complain about a recall, unless they considered a trip to the dealer resulting in downtime a “serious” problem.

• Since many people have recall work done at the same time as a scheduled service, the recall itself may not trigger any special aggravation.

--Gordon Hard

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