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Saga of the Jaguar XF fix

Consumer Reports News: May 25, 2009 12:08 PM

It’s fair to say that Jaguar’s reliability history has been, well, a mixed bag. And while we praised our tested XF for being a sporty sedan with strong acceleration and notably nice interior fit and finish, our Jag hasn’t been without its problems.

Case in point: After only 12,000 miles and less than a year in service, the fuel door wouldn’t open and the power driver’s window malfunctioned – it goes up, then comes down an inch and stays there. Ultimately, the window requires a number of switch operations to close it fully.

We called the dealer who told us to bring it in and they’d fix it while we waited.

So I took the car in. While I was there, I found out that there were a couple of outstanding recalls on the XF and it was also due for a free scheduled maintenance. The dealer even offered a loaner (hmmm, can you say “420 hp XKR?”) and said that everything should be ready the next day. Unfortunately, I was handed the keys to an old Isuzu Ascender--twin to the Chevrolet TrailBlazer. When’s the last time you saw an Ascender? Our last tested TrailBlazer had very un-Jaguar-like handling, braking, fuel economy, noise levels, and atrocious fit and finish. Sigh.

But I needed to get to work, so I took the keys and was off.

The next day the dealer called and said the car needed a new window regulator. Unfortunately, these were on back-order. So I waited a week for the part to come in; I was again told that the car should be ready the next day.

The next day the dealer called and told me that the parts that arrived to fix the XF were marked incorrectly and what we really needed was still on back-order. It may be another 1-2 weeks more before they get it.

Thankfully, I have lots of other cars to drive--the Ascender is not exactly a sweet ride--but I imagine that regular Jaguar owners wouldn’t be amused at commuting in this outdated SUV for several weeks while making payments on their cat. At least the Isuzu’s windows go up and stay up.

Meanwhile, we wait and wait until the right part comes in for our Jaguar FiX…stay tuned.

--Rick Small

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