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Sound Byte: Consumers satisfied with small, wireless service companies

Consumer Reports News: December 16, 2011 04:53 PM

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If you're unhappy with your current cell-phone service provider, you might be planning to switch carriers. But don't just limit your decision and automatically jump to one of the four major U.S. providers, AT&T, Sprint, T-Mobile, and Verizon.

According to Consumer Reports' latest survey of wireless service providers, AT&T ranked lowest on customer satisfaction. But thousands of customers, polled in Consumer Reports' annual survey, were happy to deal with two smaller companies—Consumer Cellular and U.S. Cellular , carriers which piggy-back on AT&T's national wireless network . [corrected]

Listen to this week's Sound Byte for more information—including how the other larger wireless service providers fared.

About Sound Bytes
Every week, Consumer Reports experts produce a short (less than two minutes) audio segment covering a wide variety of issues regarding consumer electronics and technology. These small "sound bites" can be heard on Into Tomorrow with Dave Graveline. The Sound Byte that is featured in the Consumer Reports Electronics Blog is a segment that aired on last weekend's Into Tomorrow over-the-air broadcast.

About Into Tomorrow
Now in its 15th year, Into Tomorrow with Dave Graveline covers the Latest in Consumer Electronics & Technology available today and... into tomorrow. The show airs on over 160 AM and FM radio stations around the U.S., on SIRIUS XM Satellite Radio, radio stations in Germany, Bermuda, New Zealand, Canada and several other sources including Mobile Broadcast Network, BeOS Radio, Sprint Radio, TiVo, and many others—every weekend. "Into Tomorrow" is also heard around the world on the Armed Forces Networks in several other countries. You can also catch all Into Tomorrow episodes on the Web. (The most recent show is usually added about three or four days after it has been broadcast on the radio.)

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