Product Reviews
Take Action

Fight for Fair Finance

Tell the administration and Congress to stand up for the consumer watchdog that protects you from financial fraud and abuse.
Take Action
Why Do We Have Campaigns?
We're fighting to ensure you and your family can get a fair deal in the marketplace, especially on the choices that matter most: health care, privacy, automobiles, food, finances and more. Join our campaigns and together, we'll hold corporations and lawmakers accountable.

Ticketmaster to settle class-action suit over processing fees

Consumer Reports News: December 05, 2011 01:28 PM

Find Ratings

As part of its settlement of a class-action lawsuit that was filed eight years ago, Ticketmaster will make credits available to customers who bought tickets in the last 12 years. The lawsuit alleged that Ticketmaster's order-processing fees and UPS expedited delivery prices were both excessive and deceptive.

If you purchased tickets through Ticketmaster between October 21,1999, and October 19, 2011, you are eligible to participate in the settlement: A credit of $1.50 can be applied on 17 future Ticketmaster transactions and a $5 credit will be issued if you paid extra for expedited shipping through UPS, also applicable to 17 future transactions. Credit redemption comes with an expiration date (you have to use them within four years), and credits cannot be applied to tickets bought for events at venues owned or operated by AEG, a competitor of Ticketmaster's parent company, Live Nation.

Ticketmaster has set up a website where you can enter the e-mail addresses you originally used to buy tickets and get more information about details of the settlement.

A Ticketmaster spokesperson told CNNMoney that the company believes that the settlement is "fair, reasonable and adequate as a compromise of highly disputed claims."
In a statement, Ticketmaster also disputed that its descriptions of fees associated with the purchase of tickets were misleading.

The California court has set a hearing for final approval of the settlement for May 29, 2012.

According to the New York Times, Ticketmaster settled another class-action lawsuit in October, for $16.5 million. That suit began when two ticket buyers sued the company over the sale of tickets for a pair of Bruce Springsteen concerts in 2009.

Curt Schlesinger et al. v. Ticketmaster []
Ticketmaster to settle service-fee lawsuit [CNNMoney]
Ticketmaster Offers Credits to Settle Lawsuit Over Fees [New York Times]

Maggie Shader

Find Ratings

Computers Ratings

View and compare all Computers ratings.

E-mail Newsletters

FREE e-mail Newsletters! Choose from cars, safety, health, and more!
Already signed-up?
Manage your newsletters here too.

Electronics News


Cars Build & Buy Car Buying Service
Save thousands off MSRP with upfront dealer pricing information and a transparent car buying experience.

See your savings


Mobile Get Ratings on the go and compare
while you shop

Learn more