COMPARE

BBVA Compass Bank & Credit Union
BBVA Compass

Ratings Scorecard

Test Results

Customer service

Customer service

Reflects average rating on six-point "excellent" to "very poor" scale for customer service.

 /  5
Website usefulness

Website usefulness

Reflects average rating on six-point "excellent" to "very poor" scale for website usefulness.

 /  5
Ease of online transactions

Ease of online transactions

Reflects average rating on six-point "excellent" to "very poor" scale for ease of online transactions.

 /  5
Convenience of hours

Convenience of hours

Reflects average rating on six-point "excellent" to "very poor" scale for convenience of hours.

 /  5
Convenience of locations

Convenience of locations

Reflects average rating on six-point "excellent" to "very poor" scale for convenience of branch locations.

 /  5
Wait times

Wait times

Reflects average rating on six-point "excellent" to "very poor" scale for wait time to see a teller.

 /  5

About

BBVA Compass is part of the Banks & Credit Unions test program at Consumer Reports. In our lab tests, Banks models like the BBVA Compass are rated on multiple criteria, such as those listed below.

Customer service Reflects average rating on six-point "excellent" to "very poor" scale for customer service.

Website usefulness Reflects average rating on six-point "excellent" to "very poor" scale for website usefulness.

Ease of online transactions Reflects average rating on six-point "excellent" to "very poor" scale for ease of online transactions.