A 15.6-inch convertible laptop tested with Windows 10 Home, an AMD Ryzen 5 3500U 2.1GHz processor, 8GB of memory, AMD Radeon Vega 8 Graphics graphics, a touchscreen, and a 256GB solid-state drive.
Results in the following chart are gathered from Consumer Reports’ 2018 and 2019 Winter Surveys of 56,538 laptops, owned by members who purchased a new device between 2013 and 2019.
Our predicted brand reliability ratings are based on a statistical model that estimates problem rates within the first 3 years of ownership, for laptops that are not covered by an extended warranty or service contract. We also adjust for the median number of hours of use per week. The median in our survey was 15 hours per week. Higher ratings are indicative of better reliability. Brands receiving a red or orange rating cannot be recommended by CR at this time.
Our owner satisfaction ratings are based on the proportion of members who are extremely likely to recommend their laptop brand to friends and family.
Source: Consumer Reports' 2018 and 2019 Winter Surveys
Source: Consumer Reports' 2018 and 2019 Winter Surveys