The Ring Video Doorbell second generation
Photo: CPSC

Ring, Amazon’s home security unit, revised installation instructions for roughly 350,000 video doorbells, as well as 8,700 units sold in Canada, because of a potential fire hazard, according to the Consumer Product Safety Commission.

The update affects certain units of the $99 Ring Video Doorbell (second generation), released earlier this year. When these doorbells are installed using incorrect screws (any screws other than the short security screws included in the packaging), the doorbell’s battery can overheat and catch fire.

Although the CPSC called the issue a recall, it does not mean the video doorbells themselves have to be returned or fixed.

According to the CPSC, there are 85 reports of doorbells installed using incorrect screws, with 23 incidents resulting in doorbells that ignited and caused minor property damage and eight incidents of minor burns. 

More on Product Safety

Ring has already released the revised installation instructions, which you can view here. If your doorbell is not part of the recall, based on its serial number (more info below), or if you installed your doorbell correctly, there is no risk.

“The safety of our customers is our top priority,” says a Ring spokesperson. “We have and continue to work cooperatively with the CPSC on this issue, and have contacted customers who purchased a Ring Video Doorbell (second gen.) to ensure they received the updated user manual and follow the device installation instructions. Customers do not need to return their devices.”

Update Details

Product affected: Ring Video Doorbell (second generation) with model number 5UM5E5. The doorbells were sold in satin nickel and venetian bronze colors. The update affects only units of this doorbell with specific serial numbers. You can enter your doorbell’s serial number on Ring’s recall support page to see whether it’s affected.

Sold at: Amazon.com and Ring.com, as well as electronics and home goods retailers across the country, from June 2020 to October 2020 for $100.

The problem: When installed with incorrect screws, the batteries of the affected doorbells can overheat and create a fire hazard.

The fix: Download the new installation instructions and make sure your doorbell is properly installed with the two short security screws provided by Ring.

How to contact the manufacturer: Call Ring at 800-656-1918.

To report a dangerous product or product-related injury, go to SaferProducts.gov.

Editors' Note: This story has been updated to clarify which screws caused the problem. It was originally published on November 10, 2020.