The Samsung DV56H9100EG is part of the clothes dryer
test program at Consumer Reports. In our lab tests, electric dryer
models like the DV56H9100EG are rated on multiple criteria, such as those listed below.
This score combines performance on three types of laundry loads of different sizes and fabric mixes: A 12-lb. load, predominantly cotton, representing a family's large weekly load; an 8-lb. load of cotton/polyester blend clothing; and a 3-lb. load of synthetic delicates, women's pajamas, nightgowns, bras and underwear.
Among the models we tested, drum volume varied from about 6 to 8.0 cu. ft.
For this measurement, we judged controls and ergonomics, such as ease of loading and unloading, servicing the lint filter, whether the door could clear a tall basket, and whether the machine has a raised edge to contain spills.
About This Brand
Over the past three years Samsung has introduced a full line of laundry products, with prices ranging from $750 to $1,350. The company has been broadening its dryer line.
Stainless-steel drum A stainless-steel drum is likely to resist damage better than plastic and painted metal drums.
Porcelain top A porcelain top resists scratching better than a painted one but generally adds to a dryer's cost. Painted tops, far more common, are often quite durable with normal use.
Drying rack The rack attaches inside the drum to keep items such as sneakers or sweaters from tumbling.
Custom programs This feature allows you to save your favorite settings.
Steam option Generally, a water hook-up is required with this feature. In this cycle, a small amount of water is sprayed into the drum while tumbling with heat. It helps to reduce wrinkles and odors, but is intended only for a few garments at a time.
We contacted Samsung and Lowes (where we purchased the dryer) to verbalize our concerns. We we put on hold several times and the problem was not resolved. We then researched other comments on the internet about this particular model and discovered several other buyers had the same problem.
How long have you owned it:
More than six months
No, I would not recommend this to a friend.
By Stinky guy, due to poor laundry equip.
from West Haven, UT
(21 of 22 customers found this review helpful)
Worst dryer + poor customer service
Leaves Clothes Damp
We bought the Samsung washer and dryer combo four months ago. We have had continuous error messages on our washer, that customer service will not address. The dryer went out over a month ago. Samsung sent a tech out who has misdiagnosed the problem three times. When you call Samsung they give you the run around. I have even been hung up on.