Neato XV-21 Vacuum cleaner

Price range:
$209.95 - $679.99
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Community icon12 people have reviewed this model.
About - Neato XV-21

The Neato XV-21 is part of the vacuum cleaner test program at Consumer Reports. In our lab tests, robotic vacuum models like the XV-21 are rated on multiple criteria, such as those listed below.

This score shows how much surface liiter (cereal, rice,sand & pet hair) was picked up from a medium-pile carpet.

Bare floors:
Denotes removal of surface debris from a bare vinyl floor.

Noise is the scored measure of a model's sound level.
Features & Specs - Neato XV-21
info Remote control No
info Pattern Zig-zag
info Clearance (in.) 4
info Run time (min.) 60
More features and specs
User Reviews - Neato XV-21
User Reviews
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(3 of 3 customers found this review helpful)
Not worth the money
Good For Carpet
Thorough Cleaning
Battery life is short
Belt Is Hard To Replace
Unit Died In Only 20 Mont
Best Uses
I've owned this product for 20 months and have replaced the batteries once already. Now, the LCD menu counter shows nothing. Calls to Service were very unsatisfactory. Their suggestion---buy another!!<br />I've owned Roombas for years and have some over 6 years old still doing a good job. This product is not worth the money.
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
Life Changing Product - We love it!
Best Uses
I'm amazed at this product. It has great suction and pickup on both carpet and bare floors. Wonderful for pet hair. It cleans under furniture and beds! Neato has become my favorite household appliance and I will never live without one. I use it everyday! I read some of the reliability issues before purchasing so I ordered with a 3 year warranty. Haven't need it yet.
How long have you owned it:
More than six months
Bottom Line
Yes, I would recommend this to a friend.
(2 of 2 customers found this review helpful)
Will not charge
Best Uses
I purchased this product with the anticipation that I would love it! Its awful worst product and customer service stinks. I called Neato Robotics customer service 1 month ago because my Neato would not charge. The very nice customer service rep Kiana told me she would be happy to send me a replacement Neato at no charge, sent them my proof of purchase the same day. Confirmed they received it. One month later I still have never received it. Called customer service again 6 days ago was told they had no explanation on why the Neato was not sent, they had received my proof of purchase on 05/31/2014. Rob told me he would check with a Supervisor the following day and give me a call. Received a call from Rob as he promised and told the supervisor has approved over night shipping I would receive the Neato the following day. 2 days later still no Neato, called again was told they have no way of tracking they show the item was in progress to me, asked for a supervisor to call me. Next evening still no Neato and no call from a supervisor. I call again and speak with an extremely rude representative Neal, he was very short and not helpful. Told me there was nothing he could do for me. There is no tracking information available from Fed Ex. He saw my request from yesterday and does not know why a supervisor has not called me. He stated he is not sure what I want from him. I asked to speak with a supervisor, he told me we do not have a night shift supervisor, we supervise ourselves. The item is in progress to you and no idea when you will get it. This has been an awful experience with Neato Robotics. Very dissatisfied.
How long have you owned it:
Three-to-six months
Bottom Line
No, I would not recommend this to a friend.
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