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Vacuum cleaners

Neato XV-21
 
Price range:
$214.95 - $773.98
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Community icon10 people have reviewed this model.
About - Neato XV-21

The Neato XV-21 is part of the vacuum cleaner test program at Consumer Reports. In our lab tests, robotic vacuum models like the XV-21 are rated on multiple criteria, such as those listed below.


Carpet:
This score shows how much surface liiter (cereal, rice,sand & pet hair) was picked up from a medium-pile carpet.

Bare floors:
Denotes removal of surface debris from a bare vinyl floor.

Noise:
Noise is the scored measure of a model's sound level.
Features & Specs - Neato XV-21
info Remote control No
info Pattern Zig-zag
info Clearance (in.) 4
info Run time (min.) 60
More features and specs
User Reviews - Neato XV-21
User Reviews
Already own it? Write a review
 
1.0
Will not charge
7/3/2014
Pros
Cons
Best Uses
Comment:
I purchased this product with the anticipation that I would love it! Its awful worst product and customer service stinks. I called Neato Robotics customer service 1 month ago because my Neato would not charge. The very nice customer service rep Kiana told me she would be happy to send me a replacement Neato at no charge, sent them my proof of purchase the same day. Confirmed they received it. One month later I still have never received it. Called customer service again 6 days ago was told they had no explanation on why the Neato was not sent, they had received my proof of purchase on 05/31/2014. Rob told me he would check with a Supervisor the following day and give me a call. Received a call from Rob as he promised and told the supervisor has approved over night shipping I would receive the Neato the following day. 2 days later still no Neato, called again was told they have no way of tracking they show the item was in progress to me, asked for a supervisor to call me. Next evening still no Neato and no call from a supervisor. I call again and speak with an extremely rude representative Neal, he was very short and not helpful. Told me there was nothing he could do for me. There is no tracking information available from Fed Ex. He saw my request from yesterday and does not know why a supervisor has not called me. He stated he is not sure what I want from him. I asked to speak with a supervisor, he told me we do not have a night shift supervisor, we supervise ourselves. The item is in progress to you and no idea when you will get it. This has been an awful experience with Neato Robotics. Very dissatisfied.
How long have you owned it:
Three-to-six months
Bottom Line
No, I would not recommend this to a friend.
 
2.0
First love then DISAPPOINTMENT
6/14/2014
Pros
Cleaned Long Hair Cat Fur
Cleaned While I Slept
first love
Cons
Battery cost
Battery Dies At 1 Year
Cat Fur Tangled Beater
Color scheme
Huge disappointment
Replaced 6 Months
Best Uses
Comment:
After reading reviews on Amazon I was sold. Combination floors great for daily clean up. I had 2 long hair cats - lots of fur bunnies. Beater bar tangled with cat hair - needed weekly cleaning. 1st unit replaced under warranty @ 6 months. Battery problems emerged at 1 year.... it now runs about 3 minutes on a full charge. Batteries are expensive and no guarantee the unit will still function. As a mature adult I expect quality for my dollars I bought the VX21 - top model and certainly expected more than 1 year of good service. We even named her Nellie Neato but she's a disappointment.
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
 
1.0
Total waste of money
6/10/2014
Pros
Cons
Doesn't hold charge
Leaves Lots Of Dirt
Loud
Best Uses
Comment:
I have had it almost 2 years and the batteries need to be charged after about 10 minutes. I refuse to buy batteries for it. I am going to toss it and use a broom since I have to sweep up behind it every time any way.
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
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