Consumer Reports

Neato XV-21 vacuum cleaner

Price range:
$354.99 - $399.99
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Summary: This Neato robotic vacuum has a pleated filter but lacks a remote control and edge brush. It has a 1-year warranty.
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Community icon16 people have reviewed this model.
About - Neato XV-21

The Neato XV-21 is part of the vacuum cleaner test program at Consumer Reports. In our lab tests, robotic vacuum models like the XV-21 are rated on multiple criteria, such as those listed below.

Shows how much surface litter (cereal, rice, sand, and pet hair) the vacuum picked up from a medium-pile carpet.

Bare floors:
Indicates the vacuum's ability to remove surface debris from a bare vinyl floor.

Ease of use:
A composite score that includes bin capacity, remote-control usability, clarity of instruction manual, and ease of emptying the dirt bin and cleaning the filter.
Features & Specs - Neato XV-21
info Remote control No
info Pattern Grid
info Clearance (in.) 4.0
info Run time (min.) 17
More features and specs
User Reviews - Neato XV-21
User Reviews
Already own it? Write a review
Bad deal
Good On Hardwood
Breaks down
Best Uses
The company replaced our first one after we had nothing but trouble and then it just stopped working. The second one lasted about 12 months worth of cleaning and now just sits docked to the charging station and beeps.
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
Every day it runs, every day it's full.... love my Neato!
easy to use
Best Uses
Bare Floors
I've been a happy owner of a Neato XV21 for going on 3 years now. Once it took a tumble and fell down some stairs, so Costco gave me a new one, and I've had to clean it a bit (long haired family....) but overall I've been thrilled with it. I set it to run daily and when I get back from work, the house (mostly hardware flooring) is clean. Sure, even so often Neato gets stuck, but I can deal with that; it just picks up a little bit more the next day. I love having a dock; the Neato seamlessly returns to the dock after every run, in order to recharge and go out and clean once more.
How long have you owned it:
More than six months
Bottom Line
Yes, I would recommend this to a friend.
Battery run time is 45 minutes, not 17.
Vacuums Whole House
Quality control
Best Uses
I have previously reviewed the XV-21 but Consumer Reports greatly underestimated the battery runtime for this model in its review so I felt obligated to correct it. It runs for about 45 minutes, returns to its charger and after recharging runs almost another 45 minutes and then repeats one more time. The only problem I have with the XV-21 is quality control. Ours broke after close to a year of use and the replacement did not work well. The replacement for the first replacement is great though. While waiting for a working replacement, we bought another new one because we have a large house. That one had trouble getting over area rugs. I figured out that the problem was that the stationary squeegee that came with the new one was too stiff and prevented the XV-21 from getting over bumps. We returned that unit and bought another which had the same issue. So we returned that one also and bought the new Botvac which does not navigate as well as the original XV-21. Hopefully Neato will resolve these problems over time.
How long have you owned it:
More than six months
Bottom Line
Yes, I would recommend this to a friend.
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