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Neato XV-21 vacuum cleaner

 
Price range:
$148.99 - $433.59
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Summary: This Neato robotic vacuum has a pleated filter but lacks a remote control and edge brush. It has a 1-year warranty.
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Community icon14 people have reviewed this model.
About - Neato XV-21

The Neato XV-21 is part of the vacuum cleaner test program at Consumer Reports. In our lab tests, robotic vacuum models like the XV-21 are rated on multiple criteria, such as those listed below.


Carpet:
Shows how much surface litter (cereal, rice, sand, and pet hair) the vacuum picked up from a medium-pile carpet.

Bare floors:
Indicates the vacuum's ability to remove surface debris from a bare vinyl floor.

Ease of use:
A composite score that includes bin capacity, remote-control usability, clarity of instruction manual, and ease of emptying the dirt bin and cleaning the filter.
Features & Specs - Neato XV-21
info Remote control No
info Pattern Grid
info Clearance (in.) 4.0
info Run time (min.) 17
More features and specs
User Reviews - Neato XV-21
User Reviews
Already own it? Write a review
 
5.0
Battery run time is 45 minutes, not 17.
4/24/2015
Pros
Vacuums Whole House
Cons
Quality control
Best Uses
Comment:
I have previously reviewed the XV-21 but Consumer Reports greatly underestimated the battery runtime for this model in its review so I felt obligated to correct it. It runs for about 45 minutes, returns to its charger and after recharging runs almost another 45 minutes and then repeats one more time. The only problem I have with the XV-21 is quality control. Ours broke after close to a year of use and the replacement did not work well. The replacement for the first replacement is great though. While waiting for a working replacement, we bought another new one because we have a large house. That one had trouble getting over area rugs. I figured out that the problem was that the stationary squeegee that came with the new one was too stiff and prevented the XV-21 from getting over bumps. We returned that unit and bought another which had the same issue. So we returned that one also and bought the new Botvac which does not navigate as well as the original XV-21. Hopefully Neato will resolve these problems over time.
How long have you owned it:
More than six months
Bottom Line
Yes, I would recommend this to a friend.
 
4.0
Love it, But...
2/10/2015
Pros
Carpet Vacuum Lines
easy to use
Great Customer Service
Scheduled Vacuuming
Set and Forget
Cons
Glitches
Best Uses
Multitasking
Vacuum While You Sleep
Comment:
We have 2 golden retrievers that shed ALOT! We read up on robovacs before deciding on the Neato XV-21. We have a two-story home and the dogs are downstairs during the day. And they shed a lot. The Neato has been fantastic for picking up dog hair and general duet/dust brought in on feet/paws, etc. we set it to run downstIrs every night while we sleep upstairs. After the first couple of nights, we don't even hear it anymore. It doesn't do a good, deep vacuum-but, it keeps the dog hair dust manageable between regular vacuuming. Now the downside...in the last 2years we have had to have the vacuum replaced-underrated warranty-twice. Once for a. Issue with recognizing the charger and once for a problem with the laser. Their service people are very helpful and replacements. arrived quickly. Since its been almost 2 yrs from original purchase the second replacement-brand new-not refurb.- came with NO warranty. Still, I'd recommend this product. Makes living w dogs easier.
How long have you owned it:
More than six months
Bottom Line
Yes, I would recommend this to a friend.
(4 of 4 customers found this review helpful)
 
2.0
Not worth the money
8/28/2014
Pros
Good For Carpet
Thorough Cleaning
Cons
Battery life is short
Belt Is Hard To Replace
Unit Died In Only 20 Mont
Best Uses
Carpet
Comment:
I've owned this product for 20 months and have replaced the batteries once already. Now, the LCD menu counter shows nothing. Calls to Service were very unsatisfactory. Their suggestion---buy another!!<br />I've owned Roombas for years and have some over 6 years old still doing a good job. This product is not worth the money.
How long have you owned it:
More than six months
Bottom Line
No, I would not recommend this to a friend.
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