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What's behind our car repair shop Ratings?

The Consumer Reports National Research Center comprises highly trained social scientists, including 9 Ph.D.s, using state-of-the-art techniques to survey more than 1 million consumers each year about products, services, health care and consumer issues.
We look for:
  • Overall repair satisfaction
    Overall satisfaction with repair.
  • Quality
    Work done right the first time.
  • Price of repair
    Price of parts and labor.
  • Timeliness
    Work done when promised.
  • Courtesy
    Courteousness of repair staff.


Follow Consumer Reports

Unless you’re a car mechanic yourself, dealing with a repair shop may require a leap of faith. But if you pay attention to what your mechanic says (and does), you’ll find clues that could tell you whether you’re being bamboozled. If you're looking for information about car repair shops, Consumer Reports is your best resource. Consumer Reports’ car repair shop reviews will give you honest advice that you can trust. Use our car repair shop buying guide to discover which features are most important to consider. We also provide unbiased ratings and car repair shop reviews to help you choose the best car repair shop for your needs.

Car repair shop buying guide

When it's time to take the car in for routine maintenance and especially for repairs, remember this: In general, independent repair shops continue to get higher marks for satisfaction than car dealers, according to the results of our latest Annual Auto Survey.

Subscribers found that independents outscored dealership service once again for overall satisfaction, price, quality, courteousness of the staff, and work being completed when promised. With few exceptions, the entire list of independent shops got high marks on those factors. The same couldn't be said for franchised new-car dealers.

Of course, these are general statements, and not all shops are created equal.

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