Cell phones & services

Cell Phone & Service Buying Guide
Cell Phone & Service Buying Guide
Find the Best Phone and Service Provider

If you haven’t looked for a new cell-phone plan in a while, you may be paying a price for your loyalty—or your inertia. In a recent survey of almost 90,000 Consumer Reports subscribers, nearly half of those who switched providers in the past year saw a big drop in their monthly bill. We’re talking $20 or more. After making the shift, some respondents said they got more reliable coverage, faster data service, and better customer service, too.

If you're considering a new plan, you might want a new phone, as well. Have your eye on that top-of-the-line Samsung or Apple handset? In the past, getting a new phone meant locking yourself into a two-year contract that had multiple financial disadvantages for consumers. Now, you can lease a new phone like a car, pay it off in interest-free installments, or buy it outright and enjoy a lower monthly bill. 

Follow these steps to find the best service and phone for your lifestyle–and budget.


Provider: The First Choice You'll Make

Go Big or Go Small
Generally speaking, prepaid service from the smaller carriers such as Consumer Cellular, Ting, and Republic Wireless benefits people with modest data needs (Web browsing, email, Facebook) and little lust for the hot phone of the moment. Heavy data users, especially those who want three or more phone lines, will most likely be happier with one of the Big Four carriers (AT&T, Sprint, T-Mobile, or Verizon Wireless).

Confirm the Coverage
Large carriers such as AT&T and Verizon have a distinct advantage. They have the country well-covered with high-speed 4G Internet service. Use the providers’ zip code maps and other resources to confirm basic coverage. But these references don’t take into account small dead zones in your neighborhood or home. (You might want to ask friends in the area how well their phones work in those spots.)

You should also make sure you can cancel service and return the phone if a coverage problem crops up. For some carriers, including Sprint and Verizon, the grace period is a brief 14 days. They’ll charge you a $35 restocking fee, as well.

Count Your Phone Lines
That’s easy: You + spouse + dependents.

Do the Math
For smartphone users, the biggest charge is usually related to data use. See the chart below to estimate how much data you’ll need on a monthly basis.


The Lowdown on Data

How much data you’ll burn through each month depends on your Wi-Fi access (and how often you're away from it), how much you regularly stream or download, and whether you’re a gamer.

Light data use (1 GB/phone)
You spend more time calling and texting than checking e-mail and using apps like Facebook and Twitter. When streaming content like movies or YouTube videos, you do it almost exclusively on Wi-Fi.

Medium data use (2 GB/phone)
You are less reliant on Wi-Fi and engage in a little bit of everything—streaming some movies and TV shows. Additionally, one of you does limited live gaming.

Heavy data use (4 GB or more/phone)
You are also less reliant on Wi-Fi, and additionally everyone in your household loves to download movies and TV shows, plus watch YouTube videos—and two of your kids are heavy live gamers.

When buying data bundles that can be shared among family members, it’s sometimes better buy more than you need because the cost per phone will drop.


Interactive Video Buying Guide

For more, watch our interactive buying guide below. You can skip to chapters based on your interests, such as battery life, warranties, smartphone cameras, among other topics.


Do You Need a New Phone?

Take a clear-eyed look at whether your phone is past its prime. Here are three cases when it might be wise to replace it:

Your Current Phone Is Giving You Trouble
You can replace a cracked display or an anemic battery (by yourself on many Android phones), but when system improvements from Apple or Google reduce the performance of your phone, it’s probably time to replace it. Ditto sluggish response times, frequent crashes, and a battery that gives out before the end of the day.

You're Moving to Another Provider
In the past, switching carriers meant you were definitely getting a new phone. Providers locked the phones they sold into their services. Once you met the terms of your agreement, you might persuade the company to set yours free, but chances are the device lacked the technology to function properly on a rival network. That's no longer true: Apple, for instance, sells unlocked phones with the technology to operate in multiple networks. Okay, so you don't have to get a new phone if you're switching providers. But it can still be a great idea. You may be able to trade in your old phone for money toward a new one, or even replace a model from your old provider with one that’s the same or similar at no additional cost.

You Can't Resist a New Gadget
These days, annual improvements in handset technology are less significant than they were a few years ago, so there’s less incentive to upgrade. For instance, the iPhone 6s is quite similar to the 2014 iPhone 6, except for a moderately faster processor, a 3D Touch display that simplifies multitasking, and a higher-resolution camera that takes still pictures that move. Only you know if those are good reasons to rush out and buy one.


Consider Your Options in Operating Systems

Smartphones all share the ability to browse the Web and run apps, handle office and personal e-mail and facilitate social networking. But how easily and how well you can do those tasks varies by operating system. The OS also affects apps selection, though highly popular apps such as Facebook, Weather Channel, Google Maps, and Pandora are available on multiple platforms. To figure out what OS kind of person you are, read this article. And while most people tend to stick to the same OS, it's worth knowing all the facts. A switch could bring you additional features or a way of interacting with your stuff that's more appealing than what you have now.

Picture of an Android phone.


If you want a wide choice of phones, you've come to the right OS. Google's Android platform supports the largest variety of hardware from handset makers such as HTC, LG, and Samsung. Options include everything from compact models to phones with displays larger than 5 inches. The Android OS is highly customizable, thanks to widgets and other tools for tweaking phone controls, as well as the desktop's overall look and feel. Android's native Google Search engine, Maps app, and cloud-based Drive and Photos services are among the most popular smartphone apps (even among iPhone users).

The interface of the latest Android version, Marshmallow, gives users more precise control over what personal information individual apps can access. Now, on an app-by-app basis, you grant or deny permission for an app to access such personal data as your location, your contacts, and other potentially sensitive information. Google Now on Tap also helps you dive into specific app content with fewer steps. For instance, if you launch the National Public Radio app, it will ask you which programs you'd like to listen to.

Cell Phone Ratings
Picture of an Apple phone.

Apple iOS

iPhones complement their sleek designs with intuitively simple operation. The iOS interface is not only ultra-easy to master, but also among the best for accessing music, videos, games, and other content. Consistency is another plus: iOS is the same from carrier to carrier and almost identical to the OS on iPad and iPod Touch products. iPhones have a home button for closing or backing out of apps, checking app status, launching universal search, and returning to the home screen.

The Siri voice-controlled assistant is quite adept at interpreting and executing an impressive number of requests. The Maps app received a significant update with iOS 9. Now directions for a single trip can factor in departure times for public transportation and the time it takes to walk between them.
And it’s hard to beat the immense selection of apps, content, and gaming options from iTunes and the App Store. You'll also find accessories galore from Apple and third-party vendors. On the downside, iOS is less customizable than Android, though you can create folders to organize apps. 

Our Picks for Best Phones
Picture of a BlackBerry Phone.


Blackberry was once the premiere smartphone platform, particularly among business users, but it has since become a marginal player in the market. It hopes to change that with its Priv smartphone, an Android OS-based model with BlackBerry hardware and software elements. These include a physical keyboard, trackpad, BlackBerry messenger (BBM) and meetings, as well as the BlackBerry Hub. The phone maker, however, continues to produce “old-style” models that run on the traditional BlackBerry OS.

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Picture of a Windows phone.


Like BlackBerry, Windows is a marginal player in the market. Nevertheless, the Windows phones provide straightforward yet flexible access to most functions via two main panels. One is a Start Screen with a scrolling interface of resizable Live Tiles—animated app icons that can display app activities andnotifications. The other is a list of all the apps on your phone. The latest version, Windows 10 mobile, helps to unify compatible Windows desktops, tablets and phone operating systems by sharing many of the same features as the desktop version.

See Our Cell Phone Ratings

Cell Phone Carriers

Odds are you haven’t made any changes to your cell service in years. That’s too bad. According to Consumer Reports National Research Center’s recent survey of about 90,000 subscribers, roughly 40 percent of the people who had recently switched cell phone carriers said they now enjoyed more reliable coverage, faster data service, and better customer service. And they saved money, too. However, only 6 percent of our readers switched cell phone carriers—perhaps more should consider shopping around.

AT&T's logo.

AT&T, among the largest U.S. carriers, left customers fairly well-satisfied in our recent survey with the availability and quality of its network service.

See Our Service Provider Ratings
Sprint's logo.

Sprint has fallen to the bottom of the Ratings, receiving low marks for value, voice, text, and 4G reliability.

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T-Mobile logo.

Among the Big Four carriers, T-Mobile performed best in terms of perceived value. Yet the carrier often struggled with customer satisfaction.

Explore Our Service Provider Ratings
Verizon logo.

Verizon Wireless is one of the two largest carriers, along with AT&T. Among the Big Four carriers, Verizon's voice, text, and Web performance was judged one of the best. However, like AT&T and Sprint, Verizon scored poorly for perceived value.

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Features Worth Your Consideration

In addition to making calls and giving you web access, today's smartphones are loaded with features to help you be more creative, productive, and efficient.


How to Pay for Your Phone

With the demise of the two-year contract, the cost of your phone is now clearly separated from the cost of your service. That leaves you with three solid options:

Pay Up Front, Enjoy Lower Monthly Bills
Not a bad choice if you’re eyeing an affordably priced model such as the $180 LG Escape2 recommended in our Ratings. It also makes sense if credit issues prevent you from buying a phone in installments.

Pay for it Over Time
This is a great way to purchase a phone, especially if you have expensive tastes. The full retail price is usually divided into 24 monthly installments. After two years, you can scratch that fee from your phone bill, reducing it by $30 to $50 per month. Plans differ by provider, so read the fine print before signing up.

Lease It
Depending on the terms, this could be a good deal for anyone who likes to trade up to a new phone every year or two. The monthly cost to lease varies by provider, device, and how much you put down. At the end of a specified number of months, you can turn the phone in for a new model. You'll keep paying on a month-to-month basis, or pay the remaining amount due on the phone to own it outright.