A recent settlement between the Iowa attorney general and Amazon.com demonstrates why you should be careful when agreeing to free trials for products or services.
The state said Amazon offered free two-day shipping to customers who enrolled in Amazon Prime on a free-trial basis. But unless those customers canceled during the trial period, those trials converted to regular Prime memberships, which carry a $99 annual fee and have automatic renewal. Because the 1,100 memberships went unused, the state said it was apparent that some people didn't realize they had them.
Amazon agreed to provide $122,000 in refunds and credits to Iowa consumers for unused Amazon Prime memberships. In agreeing to provide the refunds and credits, Amazon did not acknowledge wrongdoing.
Find out why if it says 'free' it could really be just a bad deal.
—Anthony Giorgianni
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