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    Most and Least Reliable Coffee Makers

    We surveyed more than 51,000 CR members between 2015 and 2023 to determine which models deliver consistently great coffee 

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    Zojirushi Dome Brew Programmable EC-ESC120 Coffee Maker on kitchen counter
    Our most recent coffee maker surveys have reliability ratings for dozens of brands, including this one from Zojirushi. 
    Photo: Zojirushi

    A coffee maker can be one of the most unassuming yet essential items on your kitchen countertop. Buy an unreliable one and you risk having to make a desperate run to the local coffee shop because your machine isn’t working.

    No one wants that. So in addition to our lab tests, which evaluate brew performance, carafe handling, brew time, and convenience, Consumer Reports surveys its members every other year about whether they’ve experienced a problem with the coffee makers they own. We use the data to calculate a reliability score that represents the likelihood of a newly purchased coffee maker experiencing a problem within four years of ownership. We also give brands an owner satisfaction rating, which is based on the proportion of members who are extremely likely to recommend their coffee maker to friends and family.

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    More on Coffee Makers

    Our most recent results are based on surveys conducted in 2021 and 2023, which collected real-life experiences of CR members with 67,238 coffee makers purchased between 2015 and 2023. They included 27,833 drip coffee makers, 37,786 single-serve pod models, and 1,619 dual coffee machines that can make coffee by the pot or by the cup.

    Below, grouped by type, you’ll find highly rated coffee maker models from brands that receive top scores for predicted reliability. Although they may not be the most popular or even the highest-scoring coffee makers in CR’s ratings, models from these companies have proved to be worth the money, time and time again. Our survey results cover 28 brands, including major players like Breville, Bunn, Cuisinart, Hamilton Beach, Keurig, Mr. Coffee, Oxo, Technivorm, and Zojirushi. Reliability and satisfaction scores can also be found in our coffee maker ratings for those brands covered by our survey.

    Most Reliable Drip Coffee Makers

    Drip machines, especially lower-priced models built mostly of plastic, can sometimes seem less worthy and disposable. But according to their track records in the homes of our members, drip machines, as a group, are quite reliable.

    Become a member to read the full article and get access to digital ratings.

    We investigate, research, and test so you can choose with confidence.


    Althea Chang-Cook

    Althea Chang-Cook writes about kitchen appliances and cookware for Consumer Reports. Previously, she led diverse content development and contributed articles about diverse cuisines and other food topics. Prior to joining CR in 2018, Althea covered food, health, technology, product safety, autos, and more at CNN, CNBC, Forbes, TheStreet, and other publications.