2015 Ford Mustang, part pf the Ford and Lincoln recall for door latches

Ford is recalling 2.15 million cars, SUVs, and vans because their doors might open while the vehicle is moving. The recall includes certain Ford Fiesta sedans and hatchbacks, Ford Mustang coupes and convertibles, Ford Escape and Lincoln MKC SUVs, Ford C-Max hatchbacks, Ford Transit Connect vans, and Ford Focus, Ford Fusion, and Lincoln MKZ sedans.

The automaker says some of these vehicles have been recalled in the past for the same issue, but some of their door latches may not have been repaired properly or replaced during prior recall campaigns, so they may still need to be fixed.

In an unusual move for a recall, the automaker is giving owners the option to diagnose their vehicles from home instead of visiting a dealer to determine if its latches need replacement. When they are notified of the recall, owners of affected vehicles will be directed to visit a website where they can enter date codes printed on their vehicles’ door latches. The website will tell owners if the latches need to be repaired and instruct them on how to proceed.

In a press release, Ford said that there have been no crashes or injuries related to this recall. 

Here's what to do if your car has a recall during the pandemic.

The Details

Vehicles Recalled
• 2011-2014 Ford Fiesta sedans and hatchbacks built from Jan. 26, 2010 through Oct. 31, 2013
• 2012-2015 Ford Focus sedans and hatchbacks built from Oct. 4, 2010 through Jan. 31, 2015
• 2013-2014 Ford Fusion sedans built from May 11, 2012 through Oct. 31, 2013
• 2013-2014 Lincoln MKZ sedans built from July 19, 2012 through Oct. 31, 2013
• 2013-2015 Ford Escape SUVs built from Dec. 23, 2011 through Jan. 31, 2015
• 2013-2015 Ford C-MAX wagons built from Feb. 2, 2012 through Jan. 31, 2015
• 2014-2016 Ford Transit Connect vans built from Aug. 9, 2013 through Feb. 1, 2016
• 2015 Ford Mustang coupes and convertibles built from Feb. 14, 2014 through April 30, 2015
• 2015 Lincoln MKC SUVs built between Nov. 18, 2013 through Jan. 31, 2015

The problem: A piece within the door latch mechanism may fail after exposure to extreme temperatures. If this happens, a vehicle’s doors may not close properly or they may open while the vehicle is in motion. The issue should have been addressed under two prior recalls, but Ford says not all faulty door latches have been properly repaired or replaced.

The fix: Ford dealers will replace faulty latches. Ford will contact owners of affected vehicles and give them the option to enter date codes that are printed on a sticker affixed to the door latch. The website will tell them if they need to bring their vehicle to a dealer for repair. If an owner is unable to use the website, the vehicle can also be taken to a dealer for inspection.

How to contact the manufacturer: Owners may contact Ford customer service at 866-436-7332.

NHTSA campaign number: 20V331. Ford’s own reference number for this recall is 20S30.

Check to see whether your vehicle has an open recall: NHTSA’s website will tell you whether your vehicle has any open recalls that need to be addressed.

If you plug your car’s 17-digit vehicle identification number (VIN) into NHTSA’s website and this recall doesn’t appear, it means your vehicle doesn’t currently have any open recalls. Because automakers issue recalls often, and for many older vehicles, we recommend checking back regularly to see whether your vehicle has had a recall issued.

Stay informed about recalls that might affect your vehicle using our Car Recall Tracker. Create a free account now to become a CR member.