Mercedes-Benz Recalls More Than 375,000 Cars, SUVs, and Vans for Backup Camera Problem

Software problems cause blank screens, but the fix can be sent to cars without a trip to dealership

Two 2020 Mercedes-Benz GLC SUVs driving
2020 Mercedes-Benz GLC SUVs
Photo: Mercedes-Benz

Mercedes-Benz is recalling 375,843 coupes, convertibles, sedans, SUVs, and vans from the 2019 through 2021 model years to address faulty software that may prevent the video feed from the backup camera being displayed or cause the system to reboot. 

According to Mercedes-Benz, customers reported that when they put their vehicle’s transmission in Reverse, the display screen would remain blank. In some cases the image would appear, the screen would then become blank, and then the image would reappear. This reboot could last for several seconds. There is an increased risk of crash or injury if the image does not properly appear when the vehicle is in Reverse. In addition, the vehicles would run afoul of federal safety standards.

Owners who have a “Mercedes Me” subscription, which provides enhanced access to systems and features via a smartphone app, will be able to have the software update performed via an over-the-air (OTA) update. Those without the subscription will need to have the update performed at a Mercedes-Benz dealership. If the OTA update is not successful, those owners will be able to have the work performed at their dealership.

The Details

Vehicles recalled: 375,843 Mercedes-Benz vehicles from the 2019 to 2021 model years.

  • 2019-2021 Mercedes-Benz A220
  • 2020-2021 Mercedes-Benz AMG A35
  • 2020-2021 Mercedes-Benz AMG CLA35 & CLA45
  • 2021 Mercedes-Benz AMG CLS53
  • 2021 Mercedes-Benz AMG E53 & E63S
  • 2021 Mercedes-Benz AMG GLA35 & GLA45
  • 2021 Mercedes-Benz AMG GLB35
  • 2020-2021 Mercedes-Benz AMG GLC43 & GLC63
  • 2021 Mercedes-Benz AMG GLE53 & GLE63S
  • 2021 Mercedes-Benz AMG GLS63
  • 2021 Mercedes-Benz AMG GT43, GT53, GT63 & GT63S
  • 2020-2021 Mercedes-Benz CLA250
  • 2021 Mercedes-Benz CLS450
  • 2021 Mercedes-Benz E350 & E450
  • 2021 Mercedes-Benz GLA250
  • 2020-2021 Mercedes-Benz GLB250
  • 2020-2021 Mercedes-Benz GLC300
  • 2020 Mercedes-Benz GLC350E
  • 2020-2021 Mercedes-Benz GLE350, GLE450 & GLE580
  • 2020-2021 Mercedes-Benz GLS450 & GLS580
  • 2021 Mercedes-Benz Maybach GLS600
  • 2019-2021 Mercedes-Benz and Freightliner Sprinter

The problem: When Reverse gear is engaged, faulty software may cause the feed from the backup camera to fail to be displayed in the multimedia/infotainment system’s display screen, or the system may reboot, causing the image to disappear.

The fix: Mercedes-Benz will update the multimedia/infotainment system in the affected vehicles at no cost to the vehicle owner. The update will be performed either at the dealership or by an over-the-air update, which does not require the owner to bring the vehicle to the dealer.

How to contact the manufacturer: Mercedes-Benz will notify owners by mail, starting July 13, 2021. Owners of affected vehicles may call Mercedes-Benz customer service at 800-367-6373.

NHTSA campaign number: 21V354, except for Sprinter vans, which are included in recall 21V411. 

Check to see whether your vehicle has an open recall: The National Highway Traffic Safety Administration’s website will tell you whether your vehicle has any open recalls that need to be addressed.

If you plug your car’s 17-digit vehicle identification number (VIN) into NHTSA’s website and a recall doesn’t appear, your vehicle doesn’t currently have any open recalls. Because automakers issue recalls often, and for many older vehicles, we recommend checking back regularly to see whether your vehicle has had a recall issued.

Stay informed about recalls that might affect your vehicle using our Car Recall Tracker. Create a free account now to become a CR member.

Jon Linkov

I owe my career to two fateful events: my father buying a 1965 Corvette and my purchase of an Audi A4 rather than a Chevy Tahoe. The Corvette jump-started my love of cars, and the Audi led me to automotive journalism, track days, and amateur car repair. In my free time I cycle as much as possible, no matter the season.