Acura RDX Change Vehicle

"When purchased, Apple system was in place. Dealer promised Android Auto very soon. 5 months later it was added."

"After a few months CarPlay would stop working after about 5 minutes. I think it had something to do with iOS updates. Between iOS updates and Acura software updates I was able to do myself it is working well now."

"I bought the car primarily because it offered Apple CarPlay. The day I bought the car, both Bluetooth and CarPlay were dropping their connection and Bluetooth couldn't connect with my directory. After rebooting the infotainment system a couple times, Bluetooth seemed to work ok. However, it took 1 1/2 years of firmware updates and constant denials from Acura before CarPlay seemed to stabilize. It seems to be working ok since the last firmware update earlier this year, but this is my last Acura. Along with many other owners, I tired of Acura denying there was a problem."

"The infotainment system freezes and it goes blank. It seems to be related to Apple car play. This also affects the steering wheel controls occasionally. Acura's only solution was to do a hard reset of the system which did not solve the problem."

"It simply would not function"

"Apple CarPlay has not ever worked correctly with the 2019 RDX since I leased it new. There have been various problems, but now Apple CarPlay will only work for about 5 - 10 minutes before it simply quits. It won't work again until the car has been turned on and off"

"The Apple Car Play feature is very finicky. Sometimes it connects and sometimes it doesn't. For example, it will not connect properly using Google maps, but it will connect using Waze. If I enter a destination on my phone, and then plug the phone into CarPlay, the destination disappears and I have to enter it again. The hands-free calling feature doesn't hear my voice accurately and calls the wrong number half the time."

"The Apple Car Play doesn't always work. we have had a full replacement of the motherboard for the infotainment system under warranty and that only partially addressed the issues. Acura has had issues with this system and continues to send updates to download."

"Apple car play dropped all the time for the first 13 months. A software fix was downloaded in Jan 2020"

"doesnt work at all,...hasnt worker in a year,..just havent had time to fix it."

"When using CarPlay the system occasionally completely freezes. No media of any kind (FM, XM, CarPlay) will work. I have to turn off the car and restart to get the infotainment system to work. This made my long commute intolerable. A small percentage of time the system would remain on even after the car was turned off requiring me to pull the battery or fuse (the dealer recommended solution!). There have been several software updates for the car which has helped but not complexity eliminated the problem. Very frustrating."

"Apple CarPlay consistently disconnects whether actively using an app or just in standby mode. This is annoying when playing music, but is disastrous when it drops out in the middle of navigation apps. I’m in an unfamiliar area searching for a location and the app drops out and leaves my driving blind. Now I have to pull over and either switch to a Bluetooth connection with no on screen maps or input the address into the cars nav system, which is not very accurate or fast. That’s why I prefer the CarPlay nav apps."

"The system froze and all entertainment and NAV systems were inoperable. The NAV screen also stayed on, even after the car was turned off. The dealer reloaded the software but I'm not convinced that the problem won't recur."

"It will sometimes disconnect but the phone thinks it is still on a call so the audio system stops from playing"

"Frequent disconnecting and reconnecting with my iPhone when connected with Apple brand cable. Wife doesn't have problem with her iPhone. I have a newer iPhone XS vs my wife's X. Acura suggested a complete reset of the infotainment system that I have yet to do as it requires resetting favorites and settings."

"The entertainment system is very glitchy and on multiple occasions and blacked out completely, leaving me with no radio, no clock, no navigation, the screen was completely blank."

"Sometimes the Apple Car Play doesn't connect when plugged in. I have to unplug the usb cord from the vehicle them plug it back in. Sometimes that helps sometimes it doesn't."

"there is NO CD PLAYER in this vehicle. Had I realised this I PROBABLY would not have leased it!!!"

"This started a few weeks after purchasing the vehicle and has now finally been fixed by a software update. Today the infotainment system is stable and while I question the true-touch touchpad the integration with Android Auto works well and I am generally happy with it. My one complaint is that Acura sold this car for over 16 months with the Infotainment in such a poor state. Almost once a month it would freak out and I would have to turn off the car and let it sit for a few hours to reset before it would work again. That is not acceptable for a Kia let alone a brand that considers themselves to be a luxury."

"The display screen will freeze and there is no way to fix it except stopping the car, turning the engine off, waiting 5-10 minutes and then turning the engine back on."

"The display screen froze up about 6 months ago and would not shut off even when I turned the car off and wore my battery completely down. I had to call Acura complimentary towing and have them jump start the car. Haven't had a problem since."

"The display screen often takes 3-5 minutes before it even loads while I am driving. Usually by the time the controls are visible, I am on the road and can't take my eyes off the road to enter my choices."

"audio went completely off and screen went blank"

"Display screen froze up, and did not affect driveability. Called the dealer, made appointment to bring car in, but the problem resolved itself, may have been an automatic software/firmware update."

"It flashes between dark and light. Every time it flashes it tells you that you cannot change drive modes."

"Display info was not loading properly, could not use infotainment system and safety warning features were not operable, display screen just showed loading icon"

"This is a recurring problem. The first occurrence resulted in our two seek old vehicle being the service dept. having our vehicle for twenty four days, with no repairs being made due to the inability to recreate the problem. The second occasion occurred ten days later and we immediately visited the dealership we purchased from. The service dept. was closed so the vehicle was logged in for repair and we were provided a loaner. Supposedly an update to the operating system was downloaded and it was repaired. It occurred yet again four weeks later. Back to the dealership the following day, but again they could not recreate the problem and we picked the car up that evening. The most recent occurrence was six weeks ago. We drove the vehicle to a different dealership, recommended by a friend who knew the service manager. She was very helpful and was well aware of the problem we were experiencing. She had a technician take a lengthy report from us, to gather as much information regarding our experiences. He then took the vehicle and downloaded information from the system. He rebooted the computer and downloaded an update. We have not experienced another episode since. The service manager has contacted us several times to check on our vehicle and to update us on what Acura has found. She was very honest in telling us Acura is very well aware of the problem as it seems to quite prevalent with the RDX."

"Has issues with accessing USB music"

"Voice commands will freeze up the info system. Slow to start up until the car has been drive for more than 5 minutes. If it freezes up you stop the car, turn off the engine and restart."

"The display screen does freeze up occasionally while I'm driving when I switch from SirusXM radio to the USB stick containing music. It eventually does unfreeze but it's just slow and a pain."

"The in-dash infotainment system failed twice in the 6 months I've had the vehicle. My concern is that if the underlying software decides to shut down electronic subsystems, it might shut down the important systems in a fully drive-by-wire vehicle, The first repair was a general system reset performed by the dealer. The second repair involved a full check of the electrical system and at least a replacement battery that was not putting out full power"

"Information radio screen would not turn on. Problem was intermittent. Once I removed USB cord problem stopped"

"I had problems on several occasions with the infotainment system going blank or freezing up and nothing would work on it the radio went dead navigation went dead Etc the dealer was able to correct the problem with a reboot of the entire system"

"Infotainment screen and dashboard digital information goes blank making it impossible to see speed, GPS, other controls. Vehicle currently at dealership so they can attempt to figure out what is wrong."

"The info screen went to just snow. The cameras were visible on the screen when the car was in reverse but nothing was visible when the car was in Park or Drive."

"Screen went black about 5 times since ownership. Resolved itself once car was restarted or after driving for several minutes."

"The display screen went blank the day we bought the vehicle. We were told this was due to a software issue and would be corrected by simply updating the operating system. We were given a loaner vehicle to use in order for us to grab dinner while they addressed the software update. We returned ninety minutes later and the car was ready. We had a second and final experience with the display going blank, but it restored itself by simply turning the car off and restarting it."

"I think when iPhone is plugged in, system often doesn't recognize it and car play will disappear for 30 min or so and then suddenly reconnect. Also terrible static at times from radio"

"problems with gps/navigation, and radio was not working. amplifier was changed and to date issue resolved no cuurent issues"

"Several instances of infotainment system completely not working, meaning blank screen, no radio, no nav, nothing. Acura eventually replaced the whole system and now it seems to work fine."

"The entertainment system experienced problems with a snapping sound. This caused the software not to load for infotainment system. Four visits and two hardware replacements fixed the problems"

"I spilled a cup of coffee on the infotainment system keypad. Its functioning became impaired. It could not be repaired And the full unit had to be replaced."

"Simply put - the navigation system database is ancient and fairly useless. I seldom use it, preferring GPS apps on my iPhone. They are faster and way more accurate! On top of that, it's voice recognition feature is useless. Speak as slowly and clearly as you want and it's to no avail most times. It takes forever to find an address when typed/written in and then the route is not efficient. The one thing I like about it - head up display directions, is useless because I never use the system! Oh yeah, and it doesn't store destinations in a directory like my old GPS on my 2009 Acura TL. Yep, a step backwards."

"Too many bugs..."

"Took a trip to Buffalo New York and the navigation system routed the most direct route from Michigan thru Canada to Buffalo and worked perfectly. On the return trip home, the navigation system wanted to take us 170 miles out of our way thru the American side instead of the more direct Canadian route."

"in dash navigation system is unusable due to it's design"

"The navigation system is slow to start, often freezes or get hung up when navigating and being late in the directions that it provides."

"did not match heads up display and doesn't show accurate directions or speed limits"

"The only way to get an address into the system is voice. Manual is very difficult to do. Gps often can not understand address requested."

"Terrible and inaccurate. Very frustrating and always wrong, It also went through a spell where it had incorrectly in a different state. This was fixed by dealership"

"The maps in the navy system were 1 year old when I bought it. Acura has never updated them, and there doesn't appear to be an update coming."

"The navigation system is hard to set. Often it does not understand the location I am asking for. I have had to use WAVs sometimes because I could not get through to the navigation system. I also do not trust the directions it gives. Just yesterday it took me three tries before the navigation system accepted an address and it then sent me 9 miles away from where I wanted to go."

"System is unnecesarily complex. The previous system on my old MDX was easier to use."

"absolutely awful. takes 3-4 times to get it to recognize address entry"

"Inability to zoom navigation while showing current location. Problem fixed by software update."

"Gave incorrect directions."

"does not work as advertized"

"1. The driving directions on the heads up display do not always replicate the directions on the navigation screen. Some of the previous turn and some of the next turn display on the heads up display. 2. On the turn-by-turn listing when there are several pages of directions, often when scrolling to different pages the system jumps back to the top of the first page without clicking on the up button."

"Terrible at finding things by voice, sometimes even when typing. Froze a few times. At least 50% of time, it cannot find my USB stick."

"Track pad makes the car dangerous. Forces driver to look at screen. Entering Navigation is beyond cumbersome"

"The driver can put in a number of different addresses, but you have no place to list who's address it is. Also, using voice controls to put in an address normally fails."

"system takes considerable time to boot up both navigation and audio"

"Phone (android) was working fine over bluetooth for calls, until Android Auto was activated (via over-the-air update). Then when trying to make a call, it fails and I get an error about an iPhone being incompatible (I don't have an iPhone)."

"My wife's new iphone won't pair with the bluetooth system in the car. Additionally, the automatic seat settings rarely work properly"

"Error message on infotainment screen will state something like no device connected but I'm happily listening to music being streamed from the phone via Bluetooth. Happens about once a month even after the latest patch."

"Speaker went inoperable"

"In general, the infotainment system is a cluster fuck. There is no other way to put it. Often, as in every week, I'll have a trip where I pull away from the driveway and the radio (usually FM but sometime AM) does not turn on until several minutes later. I initially thought it was temperature related but it is not. Acura has now "installed" Android Auto in the vehicle via over the air update. That went fairly smoothly. However, the user interface for the Android Auto screens require using the touch pad to scroll the cursor to the button position. This is in contrast to every other function of the infotainment screen outside of Android Auto utilizing the touch pad as a 1 to 1 positional user interface. Sooooo confusing and DISTRACTING. Other times I get an error message saying my phone is not connected but I have music streaming from my phone to the system. There are several variations of this theme. I must say.... the sound system is the best I have ever had in any vehicle, owned or rented. That's the radio\infotainment system - I'd love to tell you about my hesitation on acceleration issues that may be related to the current class action lawsuit against Honda-Acura, but that is definitely a separate issue."

"Sometimes there is so much static that I cannot hear radio"

"When first starting the car the radio system will freeze the screen for several minutes during which time you can not change stations. You change the stations by using their pad mouse system and it sometimes is very fussy and you can not get the right station"

"Multiple problems with infotainment system that are now the subject of a class action lawsuit against Honda."

"Radio takes too long to load on screen Radio turns on after shutting off"

"Radio Not Found Error message displayed on the infotainment system after starting the car up. Initially, it may have taken several minutes and switching to Bluetooth music and back to activate the radio OR after several minutes it required the car to be shut off, doors opened, and then restarted to activate the radio. Somewhat ameliated by an OTA patch but it continues to this day, just less often and for not as long a time period before the radio finds it way back to the infotainment system. Still NO Android Auto <<< this makes me very Grumpy."

"Long delay (up to 5') in tuning to Sirius Xm, switches back to Xm when tuned to FM while giving me message that no Fm reception available."

"Same issue with replacement—it takes too long for radio to start and then load software"

"The radio is very difficult to change to wanted stations. The touchpad is not easy to use."

"Sometimes all the audio - radio, Sirius XM, phone. stops working altogether and nothing seems to fix it except turning off the car, then restarting it."

"After several software updates the radio will not pair up with Sirius radio unless the power is turned off and then back on the radio. This is an annoying daily inconvenience"

"won't change stations easily"

"Our previous car was a Ford Flex. We could have many different radio stations, both AM and FM. With this car we have 12, and Acura dealer called this adequate."

"Experienced a couple of problems with the radio beside the fact that presets are not readily accessible when using Navigation. First is the radio app on the steering wheel does not populate the saved favorites when you first pull it up. You must open it multiple times before it populates our favorites so you can select one to change the channel. Next the arrow feature on the steering wheel used to select the next station in your favorite listings generally returns an error message that the function is not available. Maybe 10% of the time it will work properly. I reported this information to the dealer and they just tell me to install the latest software updates. I have kept them up to date and the problems still exist. I have owned Acura’s for over 10 years. The new RDX has the most advanced features I’ve seen but the software/firmware has way too many bugs. It is discouraging because the car runs well."

"was unable to update the software"

"There were at least three software updates"

"The software often indicates that a software update is due but when I go to install it the software says it is up tp date."

"Unable to update Garmin GPS"

"I get constant software upgrade notices, but then there's nothing there when I initiate the process."

"After an update, I could not use the iPhone paired with the car."

"Currently the interior lights don't light when the door opens, the tailgate does not open, as it's supposed to, when one sticks his foot under the rear bumper,Android phone connection is not working properly."

"Software updates still required, complete reboot done once. Otherwise, a very good audio and entertainment system."

"The software update system needs to be updated itself. The light that indicates an update is available comes on regularly and when you go to get the update (I use Wi-Fi in my driveway) it says none is available. I've only had 1 update in a year of ownership AND the dealer said when I purchased the vehicle that an update giving me Android Auto was coming soon .. it never came."

"At times it would say that the function was not available"

"When changing radio/sirius stations read out will say system error some of the time."

"The car's steering wheel selector to operate the radio failed on many occasions."

"Voice control commands only work intermittently, and the system often misconstrues what I'm saying"

"This comment applies to all the "electronic / touch screen" controls. I think the Accua interface is not intuitive. Most people can pick up an iPad/iPhone and get it to do what they want. Accura's interface is a "game-killer"."

"The system is not intuitive, it doesn't understand,"

"I often can not make the navigation system work because the voice control does not understand my instructions."

"worst feature of acura .. never recognizes commands first time will not get another Acura because of this an GPS"

"to change from one XM/Series channel to another via voice command takes minimum of 30 seconds"

"Auto was brought back to dealer twice to have rotors and brake pads replaced"

"Rotors on this car were of a new design. Took car to dealer they replaced all the rotors and this solved the problem."

"The brakes began squealing as soon as it got under 50 degrees F and only stops after being driven for 20+ minutes. This is a common and known issue that Honda/Acura haven't found a fix for. The car actually sounds like a 40 year old school bus sometimes when stopping. The local dealer tried the suggested fix but let me know in advance that it wasn't likely going to work and then just threw their hands in the air leaving me with the problem. It seems like it should be a minor issue but it is so frustrating to pull out of the house in the morning and listen to this horrible squealing noise that I have considered getting rid of the car."

"squeaking rubbing sounds. repaired correctly with new spec rotors and linings by Acura"

"When cold, applying brakes results in high pitched squeal, but not always..."

"a squeaking in the brake mechanism and a vibration"

"Brakes squeaked after initial purchase. Over a period of time it stopped on its own."

"Something squeaks in the back of the RDX when the suspension pass and uneven surface like when you pass a gutter or any surface that stretch the Acura suspension."

"Every day when I back out of my driveway there is a loud squeaking noise. Also when I go over any type of speed bump there is some squeaking."

"Major rattle in sunroof. Had to replace part of sunroof mechanism"

"The RDX is noisy at higher speeds. I found the quality in general to be less than our 2014 MDX."