2017 Audi Q5 Reliability - Consumer Reports
2017
New 2022
Used 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009

Audi Q5

Unlock Ratings
Stylish and sporty, the Q5 is one of the better choices among compact luxury SUVs, a growing category that includes the BMW X3 and Mercedes GLC. The Q5 feels solid, is rewarding to drive and has a plush, quiet cabin. Typically equipped it's priced in the mid- to high-$40,000s. The Q5 delivers handling agility that inspires confidence and makes it fun-to-drive.
Alerts
There are 5 recalls on this vehicle. Learn More.
2017
New 2022
Used 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009

Audi Q5

Reliability

We expect the 2022 Q5 will be more reliable than the average new car. This prediction is based on data from 2019, 2020 and 2021 models. Select the used car model year to see reported issues with those similar past models.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
See all 2017 Potential Trouble Spots
The 2017 Audi Q5 has been recalled 5 times by NHTSA. View Recalls
Research Years * Redesign year
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Overall Reliability Verdict
NA
NA
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
NA
NA
Engine Minor
NA
NA
NA
Engine Cooling
NA
NA
NA
Transmission Major
NA
NA
NA
Transmission Minor
NA
NA
NA
Drive System
NA
NA
NA
Fuel System
NA
NA
NA
Electric System
NA
NA
NA
Climate System
NA
NA
NA
Suspension
NA
NA
NA
Brakes
NA
NA
NA
Exhaust
NA
NA
NA
Paint/Trim
NA
NA
NA
Body Integrity
NA
NA
NA
Body Hardware
NA
NA
NA
Power Equipment
NA
NA
NA
In-car Electronics
NA
NA
NA
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Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2021 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Audi Q5 owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Display screen goes blank

"Audi replaced a module behind screen; they had the module in stock. I had to reset almost every vehicle option which had been set at the factory."

R B., WA (2017 Audi Q5 2.0T 2.0-L 4 Cyl turbo)

"Screen goes dim in speedometer"

Anonymous, TX (2017 Audi Q5 2.0T 2.0-L 4 Cyl turbo)
External music device interface (e.g., smart phone, MP3 player)

"Will not recognize my i pod"

Stephen R., PA (2017 Audi Q5 2.0T 2.0-L 4 Cyl turbo)

"CD player stopped working"

Anonymous, CA (2017 Audi Q5 2.0T 2.0-L 4 Cyl turbo)

"Intermittently disconnects. Not intuitive."

Anonymous, (2017 Audi Q5 SQ5)

"Interface systems are not intuitive. Rafio/media turns on automatically when you start the vehicle. Don't get maximum use of electronics because they're difficult to operate."

Anonymous, NJ (2017 Audi Q5 3.0-L V6 supercharged)
Phone pairing (e.g., Bluetooth)

"Repeatedly forgets connection with smartphone, is incredibly slow pairing phone audio via Bluetooth"

Marshall S., NC (2017 Audi Q5)
Radio

"The car has a Sirius XM radio and it's preset stations are deleted every time the radio is refreshed by Sirius. This happens about every 6-8 weeks. Audi has not been able to fix it."

Anonymous, WI (2017 Audi Q5 2.0T 2.0-L 4 Cyl turbo)

"Unable to tune radio to AM stations, most often when starting up engine."

Anonymous, FL (2017 Audi Q5 3.0T 2.0-L 4 Cyl turbo)
Software update fixes

"This vehicle has weird software quirks. One example, the windows don't always go all the way down with one push. Several software updates to specifically fix it, won't fix it."

Anonymous, WA (2017 Audi Q5 2.0-L 4 Cyl turbo)
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Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Squeaks or rattles

"took it to dealer. They thought they fixed it. They did not. Going back to dealer. Again"

Charles H., CA (2017 Audi Q5 2.0T 2.0-L 4 Cyl turbo)

"Back seat passenger side speaker was causing the noise. It was eventually fixed after 3 visits to the dealership. Moonroof rattles. Had been replaced twice but every now and then it still squeaks. Driver side, back door squeaked but was immediately addressed. They added a tape to mitigate it."

Anonymous, CA (2017 Audi Q5 2.0T 2.0-L 4 Cyl turbo)

"When moving, there are significant squeaks coming from the center console and the rear roof area."

Anonymous, NJ (2017 Audi Q5 3.0-L V6 supercharged)

"Rattle (rocks in a box) sounds from headliner going over bumps; dealer fixed (sunroof track repair). Also, intermittent faint electric whining sound possibly from AC compressor; dealer unable to reproduce/hear"

Anonymous, (2017 Audi Q5 2.0-L 4 Cyl turbo)

"When I back out of my sloped driveway and turn the wheel I hear a troubling noise which the dealer claims to have fixed by tightening up loose bolts in the engine block. Although the noise has diminished I still hear it but only at certain times."

Anonymous, TX (2017 Audi Q5 2.0-L 4 Cyl turbo)

"The rear passenger door had a rattle that the dealer could not fix. I did not affect the car's opearations, but was irritating"

Anonymous, WI (2017 Audi Q5 2.0-L 4 Cyl turbo)
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Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Rotors

"The front rotors wore out only after 25000 kilometres, Audi claimed the warranty does not cove that. It was costly. I have had many vehicles, new and used, this never happened after such small mileage. Audi mechanic claimed the rotors wear out prematurely if vehicle left in wet weather for extended time without daily driving. Also the calipers are made of much stronger material, last longer than rotors."

Anonymous, ON (2017 Audi Q5 3.0-L V6 supercharged)
Squeaking

"Both front brakes and steering column squeeked. Audi is aware of the brake issue and strangely enough is not sending out a notice. Rather, The customer has to actually go in to the dealership and complain about it before anybody acknowledges the issue"

Nancy O., NM (2017 Audi Q5 3.0T 3.0-L V6 supercharged)

"Vehicle brakes are very sensitive to cold weather with very loud squeaking, but only in winter."

James J., VA (2017 Audi Q5 2.0T 2.0-L 4 Cyl turbo)

"the brakes squeal and squeak in the temperature range of 5 degrees plus or minus zero. It has been into the dealer and they have replaced the front and rear brake pads twice. Still a problem and they indicated that they know what causes the problem but won't fix as it costs them to much money. I embarrassed when driving and the squeaking occurs. Will get rid of this car at the first opportunity and tell anyone who will listen that Audi talks a big story of quality but doesn't provide the goods."

Anonymous, ON (2017 Audi Q5 2.0T 2.0-L 4 Cyl turbo)
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Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Gauges

"The entire computer system has to be replaced due to flooding from blocked drains. Every gauge and mechanism in the car stopped working"

Anonymous, (2017 Audi Q5 SQ5)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Sunroof

"rattle, and knocking noise"

Anonymous, MA (2017 Audi Q5 3.0-L V6 supercharged)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Sensors (includes O2 or oxygen sensor)

"had gas with water that caused havoc with the system"

Anonymous, NC (2017 Audi Q5 2.0T 2.0-L 4 Cyl turbo)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"Fender lining in the front came loose and needing replacement."

Anonymous, (2017 Audi Q5 3.0-L V6 supercharged)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

"serious lag on startupfrom stop"

L E., OH (2017 Audi Q5 3.0T 3.0-L V6 supercharged)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
ENGINE AND ENGINE COOLING
Apr 11, 2018
A blocked pump or a short-circuited pump can increase the risk of a fire.
Read Recall Details
Summary:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5 Cabriolet, A5 Sedan and Audi Q5 vehicles, 2012-2015 Audi A6 vehicles and 2013-2016 Audi A4 Sedan and A4 allroad vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can either become blocked with debris from the cooling system causing it to overheat or can short-circuit from moisture within the pump.
What should you do:
Audi will notify owners, and dealers will replace the pumps, free of charge. The recall began September 14, 2018. Owners may contact Audi customer service at 1-800-253-2834. Audi's number's for this recall is 19N3/19N4. Note: This recall is in additional to the coolant pump software update applied as a remedy under recall 17V002.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V229000
Potential Number of Units Affected: 342867
Hide Recall Details
FUEL SYSTEM, GASOLINE
May 03, 2017
A fuel leak in the presence of an ignition source increases the risk of a fire.
Read Recall Details
Summary:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013-2017 Audi Q5 and 2013-2017 Audi Q7 vehicles. These gasoline-powered vehicles have a fuel pump flange that may crack, allowing fuel to leak.
What should you do:
Audi will notify owners, and dealers will replace the fuel pump flange if cracks are present. Flanges that do not have cracks will have a protective film applied. These repairs will be performed free of charge. The recall began July 3, 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20Z8. Note: This recall is an expansion of recall 16V-660.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V298000
Potential Number of Units Affected: 240487
Hide Recall Details
POWER TRAIN
May 03, 2017
Despite selecting 'Park', if the parking brake is not applied, the vehicle may rollaway, increasing the risk of a crash.
Read Recall Details
Summary:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Audi Q5 vehicles. Due to a manufacturing defect within the gearbox, despite selecting the Park position, the vehicle may still unexpectedly roll.
What should you do:
Audi will notify owners, and dealers will replace the geabox in the affected vehicles, free of charge. The recall began May 15, 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 37K6.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V297000
Potential Number of Units Affected: 5
Hide Recall Details
AIR BAGS, VISIBILITY
Jan 03, 2017
An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.
Read Recall Details
Summary:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2011-2017 Audi Q5 vehicles. The sunroof drainage system may allow water to soak into the foam surrounding the side head air bag inflator canister resulting in the corrosion of the canister. If this happens, the corrosion can weaken the canister and the inflator could fracture without air bag deployment, propelling fragments into the passenger compartment, striking and causing serious injury to vehicle occupants.
What should you do:
Audi will notify owners, and dealers will inspect the inflator and either coat it or replace it, as necessary, after removing the surrounding foam, free of charge. The recall is expected to began March 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69P1.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V001000
Potential Number of Units Affected: 234057
Hide Recall Details
ENGINE AND ENGINE COOLING
Jan 03, 2017
If the coolant pump overheats, it can increase the risk of a fire.
Read Recall Details
Summary:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5, A5 Cabriolet and Q5 vehicles, 2013-2016 Audi Allroad and Audi A4 vehicles and 2012-2015 Audi A6 vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can be blocked with debris from the cooling system, resulting in the pump overheating.
What should you do:
Audi will notify owners, and dealers will update the software so that the power supply to the coolant pump is deactivated if the pump becomes blocked with debris, free of charge. The recall is expected to begin February 20, 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 19M1.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V002000
Potential Number of Units Affected: 342867
Hide Recall Details
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