Cadillac SRX

"See previous comments"

"the cue just stop working"

"screen went complete blank"

"The CUE entertainment system is a bad design. Instead of fixing it, Cadillac forces you to be a re manufactured unit. This unit is not improved, but simply fixed. Still, a bad design. This should be fixed and recalled."

"Onboard computer control touch screen has been inop for over three years"

"bottom of touch screen became dead. It is a known problem across different Cadillacs, but expensive to fix at the dealership."

"Problem occurred once while under warranty but then occurred again. Don't know why the display screen had problems."

"The Que screen cracked and it does not react to touch. Sometimes it makes changes on it,s own."

"The CUE display froze on me the came back on but I still am unable to use all the features. I am able to change the radio from the steering wheel but not the display. Also, I am unable to choose where to have my heat/ac come from. It will cost over $1,000 to fix and we do not have the spare money. We bought the Cadillac thinking we would have a vehicle that would last us a long time. Such a disappointment."

"We have had continuous problems with the CUE. It does not react to touch as designed. (Try living in Florida and not have the ability to switch from heat to air in the summer!). We are on our 3rd CUE. One was replaced while under warranty. The other froze 13 months later and was not covered. We had to bite the bullet and replace - very costly"

"needed a new computer to resolve the problem"

"CUE touch screen no longer works."

"CUE screen freezes, becomes non-responsive, and unable to control more than 90% of the functions as there is no alternate method of controlling these features, except via the CUE touch-screen."

"The CUE system froze itself in a mode. Touch screen did not work and only a very few changes could be made from the steering wheel and dash. Had to replace the entire CUE unit at a cost of $1200."

"While in reverse, the cue screen would freeze over top of the back up camera screen"

"replaced by dealer no charge"

"All display items disappeared including AC controls, gauges etc. Happened multiple times requiring many trips to Cadillac dealership. After 4 trips and several cases where vehicle did not start they finally figured it out and fixed it. We hope."

"the radio and screen quit (upper tower) Cadillac replace it free out of warranty"

"the cue would not operate correctly. Had to be replaced. Should have had a recall based on the number of people on line that has had this problem."

"Information system went complete blank. Cadillac shop troubleshot the problem. Replaced complete display screen under extended warranty"

"The touch screen stopped working therefore I could not use radio functions or Climate control functions on the touchscreen. My dealership installed a new system for me."

"vehicle shuts down electronic systems, if it is not running it cannot be started if it is being driven all screens and accessories go blank. Cadillac dealer said it was battery problem and replaced the battery, but that has not resolved the problem"

"CUE system went blank. Had to replace entire CUE module AND the dash control panel as well."

"display screen non op"

"The CUE screen failed to display. GM replaced the unit out of warranty for a minimal fee."

"cue system would lock up intermittently, found to be defective wire harness"

"Sometimes some (and once all) electronics went blank/black to include the dash, so no speedometer, gas gauge, CUE, etc.; dealer couldn't find any problem and the problem will resolve itself"

"settings do not hold for any length of time. They would not be there from time to time and screen goes blank"

"System would not connect with iPhone to play media via bluetooth nor direct connection"

"Was told when I purchased car, that I would be able to receive and respond to texts via CUE AND the interface can be updated for future functions. Both were a lie. The can update the software, however, you do not receive the most up to date functions. The 2014 SRX has the ability to text via CUE, but they can't update the 2013 with this or any new ability."

"CUE completely stopped working. Replaced at Cadillac dealership and was fully covered by GM even though out of warranty"

"Replaced screen because touch input stopped working in several areas and then it showed cracking."

"System would not accept address input"

"Current position not shown accurate"

"The CUE system is very user unfriendly. It is difficult to learn, it is easy to make errors, especially when driving, like controlling the radio or the HVAC. I find the touch system they use is very confusing and is prone to introducing errors."

"part of the touch monitor does not respornd."

"Navigation system does not recognize where the car is; it often shows the car driving off road, city or country."

"navigation caused by cracked screen."

"needed to be replaced completely. Cadillac made the repairs cost free, even though out of warranty."

"The HIM failed = no GPS. Cost $1200 to fix."

"The GPS could not determine its location."

"The CUE system stopped working and locked up. It was completely replaced at the dealership, and even though out of warranty was covered fully by General motors. Was impressed by that."

"It stopped taking input"

"The system touchscreen didn't function to allow for iPhone connection to play media"

"Very frustrating when driving and screen freezes while waiting for an important phone call. Call sometimes would come thru, be garbled, drop. Never knew what would happen."

"The radio will show on the incorrect date sometimes and power down plus the screen will go up or down erratically"

"Station because stuck and would not clear. Radio had to be replaced. Also the other I check was the seat heaters stopped working"

"Rear system hangs, one or both screens go blank, and or the sound through the wireless headsets stop working"

"will not work"

"Since purchasing the SRX, the Cadillac dealer has been unable to identify or fix the intermittent failures of the Rear Entertainment System. The faults include blue or blank screen. One screen working while the other is blank/blue. Loss of control of the rear system. The dealer gave up while the SRX was under warranty, refusing to replace the system with new parts, even though the system was clearly a lemon and had faulty parts installed."

"Software updates do not happen period"

"One of the front door speakers stopped functioning properly and instead buzzed excessively."

"Lane change indicators stopped functioning"

"Illumination went out and radio controls did not work. Cadillac dealer could not find fault code"

"At times the voice control command from the steering wheel does not work. And have to use the actual phone to dial or the CUE phone system. Sometimes when looking for a radio channel with the steering wheel command, the Cue does not switch to the desired channel as you have to go slow and switch one by one by one to get to the desired station"

"Doesn't recognize many words that I say and confuses them"

"The voice cannot speak or understand English, is unable tore dick USge based an past use, is unable to pronounce any name or place correctly. It will wildly mis pronounce the most basic names, streets, etc"

"It cannot understand my commands ((voice) It is usless to me"

"Speedometer will stop working and register at 0 while I'm driving; other times it's off by a considerable amount"

"Low beams are very dim and don't project well on to the road"

"Notified by Cadillac that the head lights would be replaced because they were not shining properly and had moisture in the lights. They have since been replaced."

"Both headlights became progressively dimmer until there was limited illumination. High beams worked. Turns out that the was a problem with with the seal. Cadillac wanted $1200 to replace although it was a known problem."

"Headlights in this model year are notably and dangerously dim. We had to replace the entire lamp housing to remedy the problem."

"We had noticed that the headlights were not putting out very much light and did not light up the road very well. This was a problem with this type of vehicle and we were notified by Cadillac to take the car to the dealer. The dealer replaced both headlights with new headlights that operated properly at no cost."

"water in headlights"

"Vision is difficult when dimmers are on"

"Heated driver side seat quit working. Now new problem .. unable to adjust seat and gas pedal"

"I had the drivers side heated seat fixed during warranty and it's broke again. Same with an issue with not always engaging in Park."

"This car uses a seat vibrator as a warning device. That system failed. It was repaired and has now failed again"

"The drivers seat does not heat and does not go down or back. The passage seat does not have heat. The dealer ordered the seat heaters 3 months ago and they just came in"

"The tire pressure light came on and after checking the pressure in the tire indicated, it was fine. Took car to dealership and was told it was the sensor inside the tire that needed to be recalibrated"

"The windshield wiper fluid tube to the rear window broke and the wiper fluid can out through the speaker to the left of the steering wheel and soaked the upholstery around it.. Speaker panel /upholstery has to be replaced. This happened twice"

"I considered this a rather unnecessary repair, and somewhat expensive"

"At 10000 miles I noticed a popping noise when turning and accelerating. The car was returned to the dealer where it was purchased. They worked on it for 1 day but were not successful in repairing it. I took it to another dealer and they repaired it"

"SAme related problem with steering linkage"

"RF Wheel vibration occurs only at 68+ MPH. History w/Cadillac (at 100K+ miles) suggests front wheel bearings are worn."

"Left front wheel bearing failed at 49k under warranty, right rear bearing failed at 61k"

"Left rear wheel bearing failed while on a trip. Fortunately, a local Cadillac dealer was able to replace on short notice. Impressed with Cadillac service."

"It was actually the wheel hub that I had to replace because the sensor stopped working"

"Three of the four wheel bearings on the SRX have now failed during my ownership. The problem started as either a low growl like a tire failing, or an ABS fault. Each time I was able to drive the car to a garage where I had the part replaced with the best aftermarket part(Mogul) I could find. None of the replaced bearings have subsequently failed."