Cadillac's SRX luxury SUV’s handling is fairly agile and its ride balances tautness with suppleness. The extremely well appointed cabin features very supportive front seats. But significant problems cut into the appeal. Driver visibility is difficult, thanks to thick windshield pillars and a small rear window.
Alerts
There are 5 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2013 Cadillac SRX has been recalled 5 times by NHTSA. View Recalls
Research Years * Redesign year
Worse Better
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01
02
03
04*
05
06
07
08
09
10*
11
12
13
14
15
16
17
18
19
20
21
Overall Reliability Verdict
NA
NA
NA
NA
NA
NA
NA
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
NA
NA
NA
NA
NA
NA
NA
Engine Minor
NA
NA
NA
NA
NA
NA
NA
NA
Engine Cooling
NA
NA
NA
NA
NA
NA
NA
NA
Transmission Major
NA
NA
NA
NA
NA
NA
NA
NA
Transmission Minor
NA
NA
NA
NA
NA
NA
NA
NA
Drive System
NA
NA
NA
NA
NA
NA
NA
NA
Fuel System
NA
NA
NA
NA
NA
NA
NA
NA
Electric System
NA
NA
NA
NA
NA
NA
NA
NA
Climate System
NA
NA
NA
NA
NA
NA
NA
NA
Suspension
NA
NA
NA
NA
NA
NA
NA
NA
Brakes
NA
NA
NA
NA
NA
NA
NA
NA
Exhaust
NA
NA
NA
NA
NA
NA
NA
NA
Paint/Trim
NA
NA
NA
NA
NA
NA
NA
NA
Body Integrity
NA
NA
NA
NA
NA
NA
NA
NA
Body Hardware
NA
NA
NA
NA
NA
NA
NA
NA
Power Equipment
NA
NA
NA
NA
NA
NA
NA
NA
In-car Electronics
NA
NA
NA
NA
NA
NA
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2021 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2013 Cadillac SRX owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

CD player

"Disc is caught up in the system and won't eject."

Anonymous, TX (2013 Cadillac SRX 3.6-L V6)

"CD is stuck in CD player & won't eject."

Anonymous, (2013 Cadillac SRX None 3.6-L V6)

"Would not eject a CD"

Anonymous, OK (2013 Cadillac SRX None 3.6-L V6)
Display screen freezes up

"See previous comments"

Anonymous, FL (2013 Cadillac SRX None 3.6-L V6)

"the cue just stop working"

Anonymous, FL (2013 Cadillac SRX None 3.6-L V6)

"screen went complete blank"

Eugene L., AR (2013 Cadillac SRX None 3.6-L V6)

"The CUE entertainment system is a bad design. Instead of fixing it, Cadillac forces you to be a re manufactured unit. This unit is not improved, but simply fixed. Still, a bad design. This should be fixed and recalled."

Craig G., GA (2013 Cadillac SRX None 3.6-L V6)

"Onboard computer control touch screen has been inop for over three years"

Rob G., GU (2013 Cadillac SRX None 3.6-L V6)

"bottom of touch screen became dead. It is a known problem across different Cadillacs, but expensive to fix at the dealership."

Anonymous, ON (2013 Cadillac SRX None 3.6-L V6)

"Problem occurred once while under warranty but then occurred again. Don't know why the display screen had problems."

Kathy L., LA (2013 Cadillac SRX None 3.6-L V6)

"The Que screen cracked and it does not react to touch. Sometimes it makes changes on it,s own."

Thomas T., FL (2013 Cadillac SRX None 3.6-L V6)

"The CUE display froze on me the came back on but I still am unable to use all the features. I am able to change the radio from the steering wheel but not the display. Also, I am unable to choose where to have my heat/ac come from. It will cost over $1,000 to fix and we do not have the spare money. We bought the Cadillac thinking we would have a vehicle that would last us a long time. Such a disappointment."

Susan H., ME (2013 Cadillac SRX None 3.6-L V6)

"We have had continuous problems with the CUE. It does not react to touch as designed. (Try living in Florida and not have the ability to switch from heat to air in the summer!). We are on our 3rd CUE. One was replaced while under warranty. The other froze 13 months later and was not covered. We had to bite the bullet and replace - very costly"

Bridget B., FL (2013 Cadillac SRX None 3.6-L V6)

"needed a new computer to resolve the problem"

Patrick P., MI (2013 Cadillac SRX None 3.6-L V6)

"CUE touch screen no longer works."

Anonymous, (2013 Cadillac SRX None 3.6-L V6)

"CUE screen freezes, becomes non-responsive, and unable to control more than 90% of the functions as there is no alternate method of controlling these features, except via the CUE touch-screen."

Anonymous, (2013 Cadillac SRX None 3.6-L V6)

"The CUE system froze itself in a mode. Touch screen did not work and only a very few changes could be made from the steering wheel and dash. Had to replace the entire CUE unit at a cost of $1200."

Anonymous, OH (2013 Cadillac SRX None 3.6-L V6)

"While in reverse, the cue screen would freeze over top of the back up camera screen"

Walter N., PA (2013 Cadillac SRX None 3.6-L V6)
Display screen goes blank

"replaced by dealer no charge"

Richard S., FL (2013 Cadillac SRX None 3.6-L V6)

"All display items disappeared including AC controls, gauges etc. Happened multiple times requiring many trips to Cadillac dealership. After 4 trips and several cases where vehicle did not start they finally figured it out and fixed it. We hope."

Anonymous, FL (2013 Cadillac SRX None 3.6-L V6)

"the radio and screen quit (upper tower) Cadillac replace it free out of warranty"

Anonymous, TN (2013 Cadillac SRX None 3.6-L V6)

"the cue would not operate correctly. Had to be replaced. Should have had a recall based on the number of people on line that has had this problem."

James G., LA (2013 Cadillac SRX None 3.6-L V6)

"Information system went complete blank. Cadillac shop troubleshot the problem. Replaced complete display screen under extended warranty"

Eugene L., AR (2013 Cadillac SRX None 3.6-L V6)

"The touch screen stopped working therefore I could not use radio functions or Climate control functions on the touchscreen. My dealership installed a new system for me."

Janet W., IA (2013 Cadillac SRX None 3.6-L V6)

"vehicle shuts down electronic systems, if it is not running it cannot be started if it is being driven all screens and accessories go blank. Cadillac dealer said it was battery problem and replaced the battery, but that has not resolved the problem"

Van T., ON (2013 Cadillac SRX None 3.6-L V6)

"CUE system went blank. Had to replace entire CUE module AND the dash control panel as well."

Anonymous, CA (2013 Cadillac SRX None 3.6-L V6)

"display screen non op"

Anonymous, CA (2013 Cadillac SRX None 3.6-L V6)

"The CUE screen failed to display. GM replaced the unit out of warranty for a minimal fee."

Anonymous, PA (2013 Cadillac SRX None 3.6-L V6)

"cue system would lock up intermittently, found to be defective wire harness"

Thom L., OH (2013 Cadillac SRX None 3.6-L V6)

"Sometimes some (and once all) electronics went blank/black to include the dash, so no speedometer, gas gauge, CUE, etc.; dealer couldn't find any problem and the problem will resolve itself"

J M., GA (2013 Cadillac SRX None 3.6-L V6)

"settings do not hold for any length of time. They would not be there from time to time and screen goes blank"

Anonymous, IL (2013 Cadillac SRX None 3.6-L V6)
External music device interface (e.g., smart phone, MP3 player)

"System would not connect with iPhone to play media via bluetooth nor direct connection"

Anonymous, OR (2013 Cadillac SRX None 3.6-L V6)

"Was told when I purchased car, that I would be able to receive and respond to texts via CUE AND the interface can be updated for future functions. Both were a lie. The can update the software, however, you do not receive the most up to date functions. The 2014 SRX has the ability to text via CUE, but they can't update the 2013 with this or any new ability."

Paula H., OH (2013 Cadillac SRX None 3.6-L V6)
Hardware replacement

"CUE completely stopped working. Replaced at Cadillac dealership and was fully covered by GM even though out of warranty"

Anonymous, FL (2013 Cadillac SRX None 3.6-L V6)

"Replaced screen because touch input stopped working in several areas and then it showed cracking."

Anonymous, (2013 Cadillac SRX None 3.6-L V6)
In-dash navigation system (GPS)

"System would not accept address input"

Anonymous, AZ (2013 Cadillac SRX None 3.6-L V6)

"Current position not shown accurate"

Mike O., OR (2013 Cadillac SRX None 3.6-L V6)

"The CUE system is very user unfriendly. It is difficult to learn, it is easy to make errors, especially when driving, like controlling the radio or the HVAC. I find the touch system they use is very confusing and is prone to introducing errors."

Anonymous, WA (2013 Cadillac SRX None 3.6-L V6)

"part of the touch monitor does not respornd."

Anonymous, OH (2013 Cadillac SRX None 3.6-L V6)

"Navigation system does not recognize where the car is; it often shows the car driving off road, city or country."

Anonymous, TX (2013 Cadillac SRX 3.6-L V6)

"navigation caused by cracked screen."

Anonymous, AZ (2013 Cadillac SRX None 3.6-L V6)

"needed to be replaced completely. Cadillac made the repairs cost free, even though out of warranty."

Lawrence C., FL (2013 Cadillac SRX None 3.6-L V6)

"The HIM failed = no GPS. Cost $1200 to fix."

Louise S., VA (2013 Cadillac SRX None 3.6-L V6)

"The GPS could not determine its location."

Anonymous, (2013 Cadillac SRX None 3.6-L V6)

"The CUE system stopped working and locked up. It was completely replaced at the dealership, and even though out of warranty was covered fully by General motors. Was impressed by that."

Anonymous, FL (2013 Cadillac SRX None 3.6-L V6)

"It stopped taking input"

Anonymous, FL (2013 Cadillac SRX None 3.6-L V6)
Phone pairing (e.g., Bluetooth)

"The system touchscreen didn't function to allow for iPhone connection to play media"

Anonymous, OR (2013 Cadillac SRX None 3.6-L V6)

"Very frustrating when driving and screen freezes while waiting for an important phone call. Call sometimes would come thru, be garbled, drop. Never knew what would happen."

Anonymous, (2013 Cadillac SRX None 3.6-L V6)
Radio

"The radio will show on the incorrect date sometimes and power down plus the screen will go up or down erratically"

Tom H., MN (2013 Cadillac SRX None 3.6-L V6)

"Station because stuck and would not clear. Radio had to be replaced. Also the other I check was the seat heaters stopped working"

Michael P., CA (2013 Cadillac SRX None 3.6-L V6)
Rear entertainment system (e.g., DVD player, rear screen)

"Rear system hangs, one or both screens go blank, and or the sound through the wireless headsets stop working"

Thomas T., WA (2013 Cadillac SRX None 3.6-L V6)

"will not work"

John D., TX (2013 Cadillac SRX None 3.6-L V6)

"Since purchasing the SRX, the Cadillac dealer has been unable to identify or fix the intermittent failures of the Rear Entertainment System. The faults include blue or blank screen. One screen working while the other is blank/blue. Loss of control of the rear system. The dealer gave up while the SRX was under warranty, refusing to replace the system with new parts, even though the system was clearly a lemon and had faulty parts installed."

Anonymous, (2013 Cadillac SRX None 3.6-L V6)
Routine software updates

"Software updates do not happen period"

Rob G., GU (2013 Cadillac SRX None 3.6-L V6)
Speakers

"One of the front door speakers stopped functioning properly and instead buzzed excessively."

Anonymous, NY (2013 Cadillac SRX None 3.6-L V6)
Steering wheel controls

"Lane change indicators stopped functioning"

Anonymous, FL (2013 Cadillac SRX None 3.6-L V6)

"Illumination went out and radio controls did not work. Cadillac dealer could not find fault code"

Anonymous, WI (2013 Cadillac SRX None 3.6-L V6)
Voice control commands

"At times the voice control command from the steering wheel does not work. And have to use the actual phone to dial or the CUE phone system. Sometimes when looking for a radio channel with the steering wheel command, the Cue does not switch to the desired channel as you have to go slow and switch one by one by one to get to the desired station"

Anonymous, FL (2013 Cadillac SRX None 3.6-L V6)

"Doesn't recognize many words that I say and confuses them"

J M., GA (2013 Cadillac SRX None 3.6-L V6)

"The voice cannot speak or understand English, is unable tore dick USge based an past use, is unable to pronounce any name or place correctly. It will wildly mis pronounce the most basic names, streets, etc"

Anonymous, OH (2013 Cadillac SRX None 3.6-L V6)

"It cannot understand my commands ((voice) It is usless to me"

Anonymous, FL (2013 Cadillac SRX None 3.6-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Body control module

"Side mirrors could not be adjusted"

Anonymous, AZ (2013 Cadillac SRX None 3.6-L V6)
Exterior lights (other than headlights)

"The LED tail light went out and had to be replaced"

Jerry C., TN (2013 Cadillac SRX None 3.6-L V6)
Gauges

"Lost its brain and exterior mirrors and display module on dash had to be reprogrammed"

Anonymous, TX (2013 Cadillac SRX None 3.6-L V6)

"Speedometer will stop working and register at 0 while I'm driving; other times it's off by a considerable amount"

J M., GA (2013 Cadillac SRX None 3.6-L V6)
Headlights

"Low beams are very dim and don't project well on to the road"

Keith B., NE (2013 Cadillac SRX None 3.6-L V6)

"Notified by Cadillac that the head lights would be replaced because they were not shining properly and had moisture in the lights. They have since been replaced."

Anonymous, VA (2013 Cadillac SRX None 3.6-L V6)

"Both headlights became progressively dimmer until there was limited illumination. High beams worked. Turns out that the was a problem with with the seal. Cadillac wanted $1200 to replace although it was a known problem."

Bridget B., FL (2013 Cadillac SRX None 3.6-L V6)

"Headlights in this model year are notably and dangerously dim. We had to replace the entire lamp housing to remedy the problem."

Charles C., MN (2013 Cadillac SRX None 3.6-L V6)

"We had noticed that the headlights were not putting out very much light and did not light up the road very well. This was a problem with this type of vehicle and we were notified by Cadillac to take the car to the dealer. The dealer replaced both headlights with new headlights that operated properly at no cost."

Anonymous, VA (2013 Cadillac SRX None 3.6-L V6)

"water in headlights"

Anonymous, TX (2013 Cadillac SRX None 3.6-L V6)

"Vision is difficult when dimmers are on"

Michael W., AL (2013 Cadillac SRX None 3.6-L V6)
Heated or cooled seats

"Heated driver side seat quit working. Now new problem .. unable to adjust seat and gas pedal"

Anonymous, OH (2013 Cadillac SRX None 3.6-L V6)

"I had the drivers side heated seat fixed during warranty and it's broke again. Same with an issue with not always engaging in Park."

Anonymous, OH (2013 Cadillac SRX None 3.6-L V6)

"This car uses a seat vibrator as a warning device. That system failed. It was repaired and has now failed again"

Robert H., IL (2013 Cadillac SRX None 3.6-L V6)

"The drivers seat does not heat and does not go down or back. The passage seat does not have heat. The dealer ordered the seat heaters 3 months ago and they just came in"

Anonymous, MA (2013 Cadillac SRX None 3.6-L V6)
Tire pressure monitor

"The tire pressure light came on and after checking the pressure in the tire indicated, it was fine. Took car to dealership and was told it was the sensor inside the tire that needed to be recalibrated"

Anonymous, AZ (2013 Cadillac SRX None 3.6-L V6)
Wiper motor or washer

"The windshield wiper fluid tube to the rear window broke and the wiper fluid can out through the speaker to the left of the steering wheel and soaked the upholstery around it.. Speaker panel /upholstery has to be replaced. This happened twice"

Janet C., AL (2013 Cadillac SRX None 3.6-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Shocks or struts

"Had to replace struts due to noise"

David P., OK (2013 Cadillac SRX None 3.6-L V6)

"Experienced a noise when turning, especially pronounced when standing still and turning the wheel either direction. Dealer diagnosed the problem as worn strut mounts. The parts were replaced under warranty, which solved the problem"

John H., MO (2013 Cadillac SRX None 3.6-L V6)

"replaced rr shocks and some rubber pads in rear suspension"

Thomas F., FL (2013 Cadillac SRX None 3.6-L V6)
Steering linkage (includes rack and pinion)

"I considered this a rather unnecessary repair, and somewhat expensive"

Jeffrey G., VT (2013 Cadillac SRX None 3.6-L V6)

"At 10000 miles I noticed a popping noise when turning and accelerating. The car was returned to the dealer where it was purchased. They worked on it for 1 day but were not successful in repairing it. I took it to another dealer and they repaired it"

Edward S., TX (2013 Cadillac SRX None 3.6-L V6)
Tie rods

"SAme related problem with steering linkage"

Edward S., TX (2013 Cadillac SRX None 3.6-L V6)
Wheel balance

"RF Wheel vibration occurs only at 68+ MPH. History w/Cadillac (at 100K+ miles) suggests front wheel bearings are worn."

Anonymous, (2013 Cadillac SRX None 3.6-L V6)
Wheel bearings

"Left front wheel bearing failed at 49k under warranty, right rear bearing failed at 61k"

Anonymous, DE (2013 Cadillac SRX None 3.6-L V6)

"Left rear wheel bearing failed while on a trip. Fortunately, a local Cadillac dealer was able to replace on short notice. Impressed with Cadillac service."

Anonymous, TN (2013 Cadillac SRX None 3.6-L V6)

"It was actually the wheel hub that I had to replace because the sensor stopped working"

Anonymous, (2013 Cadillac SRX None 3.6-L V6)

"Three of the four wheel bearings on the SRX have now failed during my ownership. The problem started as either a low growl like a tire failing, or an ABS fault. Each time I was able to drive the car to a garage where I had the part replaced with the best aftermarket part(Mogul) I could find. None of the replaced bearings have subsequently failed."

Anonymous, TX (2013 Cadillac SRX None 3.6-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Other/unsure

"Very difficult to use,, even the dealer had a problem dealing with this horrible system"

Anonymous, FL (2013 Cadillac SRX None 3.6-L V6)

"Unit failed and needed to be replaced"

Anonymous, OH (2013 Cadillac SRX None 3.6-L V6)

"The CUE screen turns black. It literally disappears. I have to bring it in to the dealership to have the computer reset. This has happened three times in two years"

Ellen K., NY (2013 Cadillac SRX None 3.6-L V6)

"Extremely difficult to operate, neither GM or the dealer can effectively help you learn the systems. It is too complex"

Anonymous, NC (2013 Cadillac SRX None 3.6-L V6)

"It is the most unfriendly, non intuitive system ever devised. It impairs the cell phone on a whim. It has had several internal replacements to correct the problem"

Anonymous, OH (2013 Cadillac SRX None 3.6-L V6)

"touch screen failed"

Anonymous, FL (2013 Cadillac SRX None 3.6-L V6)

"CUE system did not activate and I could not start the car. Had to do a hard re-set after calling on star"

Anonymous, CO (2013 Cadillac SRX None 3.6-L V6)

"Can't use it without looking at it although there are some controls on the steering wheel that can be located and used with touch only; also climate controls have to be held down for up to a minute to adjust - very uncomfortable on a winter morning"

J M., GA (2013 Cadillac SRX None 3.6-L V6)

"screen goes blank-unable to use heater, backup camera, etc"

Anonymous, IL (2013 Cadillac SRX None 3.6-L V6)

"The navigation system stopped workiing"

Elliot B., FL (2013 Cadillac SRX None 3.6-L V6)

"System appeared to not respond in navigation voice and in the steering wheel controls. Turning off and restarting car seemed to help. Issue has not returned but Caddilac dealer could not find problem or fault code"

Anonymous, WI (2013 Cadillac SRX None 3.6-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

"Stopped cooling. Had to get the a/c compressor replaced - $1150 (parts & labour)"

Anonymous, SK (2013 Cadillac SRX None 3.6-L V6)

"Once it got over 75 degrees I noticed the a/c blew much colder on one side than the other which make inside the vehicle very warm during travel. In the shade or first thing in the am it seem to work but blew warm once the engine got hot"

Anonymous, GA (2013 Cadillac SRX None 3.6-L V6)
Automatic climate control

"Didn't work like it should and keep air conditioning as cool as wanted"

David P., FL (2013 Cadillac SRX None 3.6-L V6)

"The air conditioning control does not function properly, to obtain a comfortable temperature you have to set the controls at 69° or below."

Nolan P., FL (2013 Cadillac SRX None 3.6-L V6)

"Rear hatch door opens and closes by itself. In shop 4 times"

Anonymous, IL (2013 Cadillac SRX None 3.6-L V6)
Electrical failure

"The entire HVAC module in the dash failed and had to undergo reprogramming for a known software glitch"

Robert H., IL (2013 Cadillac SRX None 3.6-L V6)
Heated or cooled seat controls

"Drivers side heated seat stopped working. Dealership was able to fix it."

Janet W., IA (2013 Cadillac SRX None 3.6-L V6)

"Heated driver seat quit working - AGAIN. Was originally fixed under warranty; however, broke again and now it's not covered"

Paula H., OH (2013 Cadillac SRX None 3.6-L V6)
Heater system

"no heat sometimes or blows hot air when system is on OFF"

Anonymous, IL (2013 Cadillac SRX None 3.6-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"Moon Roof drain hose leaks into vehicle"

Anonymous, NY (2013 Cadillac SRX None 3.6-L V6)

"water leaking into the passenger compartment from somewhere under the glove box. Checked sunroof drain and it is not coming from there. unable to locate source of leak."

Anonymous, NY (2013 Cadillac SRX None 3.6-L V6)
Squeaks or rattles

"rear hatch latch, front axel"

Anonymous, IA (2013 Cadillac SRX None 3.6-L V6)

"The interior light was rattling. it was fixed at the dealer"

Anonymous, MI (2013 Cadillac SRX None 3.6-L V6)

"Went twice to get speak fix and was told that I used that I have been using Armeral on the rubber door seal which I never did At one spot the trunk is rubbing on the door frame where the paint is wore to the metal. Problem still existe. I hate a"

Armand C., ON (2013 Cadillac SRX None 3.6-L V6)

"seat belt buckle at back"

John D., ON (2013 Cadillac SRX None 3.6-L V6)

"brakes squeak"

Anonymous, CA (2013 Cadillac SRX None 3.6-L V6)
Wind noise

"Driving on highway either the windows or retractable sun windows onvroof"

Anonymous, (2013 Cadillac SRX None 3.6-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Difficult to fill up gas tank

"filler stops early"

Anonymous, CA (2013 Cadillac SRX None 3.6-L V6)
Engine computer

"Valve selenoid failed. Have had 2 recalls on engine computer programming"

Anonymous, CA (2013 Cadillac SRX None 3.6-L V6)

"check engine light came on at about 23,000 miles on a out of state trip"

C C., FL (2013 Cadillac SRX None 3.6-L V6)

"Car would not accelerate. Felt like a transmission problem but was told it was a computer adjustment that needed to be made"

Anonymous, IL (2013 Cadillac SRX None 3.6-L V6)

"Multiple returns to dealship for engine light & car not starting; disabled on the road; Finally threatened dealship with "Lemon Law" 2 weeks in shop and fixed; no issues since; Things we didn't know we had began showing up and working after last fix"

Anonymous, IL (2013 Cadillac SRX None 3.6-L V6)
Engine knock or ping

"Car is supposed to run on 87 octane however knocks and pings regardless of brand. I need to run 91 octane to alleviate the problem"

Anonymous, CA (2013 Cadillac SRX None 3.6-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

"Does not shift smoothly at all between 1st and 2nd, and 2nd and 3rd gears. Often causes the engine to rev"

C P., MD (2013 Cadillac SRX None 3.6-L V6)

"2nd to3rd under 1/2 to 3/4 throttle is very rough... Dealers do not seem to be able to fix the problem!"

Larry S., NC (2013 Cadillac SRX None 3.6-L V6)

"transmission has a rough downshift"

Thomas F., FL (2013 Cadillac SRX None 3.6-L V6)

"Previously described the problem that has been addressed by a Recall and computer software update"

Anonymous, MO (2013 Cadillac SRX None 3.6-L V6)
Transmission computer

"When slowing for a stop lite that changed before coming to a complete stop, the transmission would not choose the correct gear to make a smooth acceleration"

Anonymous, MO (2013 Cadillac SRX None 3.6-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Driveline vibration

"This issue was one of two GM Recalls on this model Cadillac"

Anonymous, AZ (2013 Cadillac SRX None 3.6-L V6)
Driveshaft or axle

"Front Wheel Axel Bearing"

Anonymous, WI (2013 Cadillac SRX None 3.6-L V6)
Electrical failure

"Car did not shut down properly resulting in a dead battery"

Anonymous, ON (2013 Cadillac SRX None 3.6-L V6)
Stability control (ESC)

"This was one of two GM Recalls on this model Cadillac"

Anonymous, AZ (2013 Cadillac SRX None 3.6-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Torque converter

"Rough shifting from 2nd to 3rd"

Larry S., NC (2013 Cadillac SRX None 3.6-L V6)
Transmission rebuild or replacement

"My 2013 Cadillac had to have the transmission replaced. We were worried about the costs. However, after intense research, we found out it was still under warranty. Thank God! Had it towed to a dealer and was without a vehicle for 2 weeks due to waiting for parts. Such a disappointment that a Cadillac would need a transmission replaced at 60,000 miles."

Susan H., ME (2013 Cadillac SRX None 3.6-L V6)

"Transmission slipped and dealer said nothing was wrong. One week later had to be towed to dealership. Took two weeks to fix."

Anonymous, PA (2013 Cadillac SRX None 3.6-L V6)

"Transmission started to slip and they had trouble getting parts so they just replaced it"

J W., OK (2013 Cadillac SRX None 3.6-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Mirrors

"Drivers side mirror has lost it's "silver" and can barely see out of it."

Anonymous, OH (2013 Cadillac SRX None 3.6-L V6)
Tailgate, hatch or trunk

"Repeated rattle from the liftgate. After several attempts to address the problem a DIFFERENT dealer determined that the hinges were rusting. They were replaced and barring a minor adjustment it has be fine"

Eric S., FL (2013 Cadillac SRX None 3.6-L V6)

"Tailgate lift motor failed after 60K. No warranty. Another bad design."

Craig G., GA (2013 Cadillac SRX None 3.6-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Rotors

"I was told that the rotors were severely corroded. I asked why because of the low mileage, and the service tech said it was most likely caused by bad or cheap steel used in the rotors"

Anonymous, MI (2013 Cadillac SRX None 3.6-L V6)
Squeaking

"It may be normal wear and tear on the brakes, but all 4 had to be replaced recently, and one was giving off quite a lot of rubbing/squeaking noises"

Anonymous, NY (2013 Cadillac SRX None 3.6-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Paint (fading, chalking, cracking, or peeling)

"All of my chrome wheels are peeling (extreme peeling) At $800.00 per wheel, quit an expensive fix."

Patrick P., MI (2013 Cadillac SRX None 3.6-L V6)

"The finish dents very easily. I have four dents on the doors caused by other cars , I assume, opening their doors into my car. I never had a car that dented as easily as this one"

Ellen K., NY (2013 Cadillac SRX None 3.6-L V6)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Timing belt or chain

"replace intake and exhaust camshafts"

C C., FL (2013 Cadillac SRX None 3.6-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Sensors (includes O2 or oxygen sensor)

"Sensor had to be replaced, Check engine light alerted us to the problem"

Gary S., NE (2013 Cadillac SRX None 3.6-L V6)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Compare 2013 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
SUSPENSION
Jun 24, 2021
A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Summary:
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
What should you do:
Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 21V473000
Potential Number of Units Affected: 380498
SUSPENSION
Sep 19, 2014
Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Summary:
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
What should you do:
GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 14V571000
Potential Number of Units Affected: 290241
POWER TRAIN
Apr 25, 2014
A three to four second lag in acceleration may increase the risk of crash.
Summary:
General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.
What should you do:
GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 14V212000
Potential Number of Units Affected: 50571
WHEELS
May 16, 2013
If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.
Summary:
General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.
What should you do:
GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 13V202000
Potential Number of Units Affected: 18871
ELECTRICAL SYSTEM, POWER TRAIN
Mar 15, 2013
If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Summary:
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
What should you do:
GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
For more information:
General Motors' number for this recall is 13053.Customers may contact the National Highway Traffic Safety Administration's Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 13V097000
Potential Number of Units Affected: 26582
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