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    Cadillac SRX

    EPA MPG: 19 mpg

    RECALL ALERT:
    There are 2 recalls on this vehicle. Learn More.

    Reliability

    Overall Reliability

    The 2014 SRX has about average reliability compared to other cars from the same model year.

    The 2014 Cadillac SRX has been recalled 2 times by NHTSA. View Recalls
    Most Common Trouble Spots
    Common Trouble Spot
    Common Trouble Spot

    Owner Reported Trouble Spots

    The Reliability score is based on our latest subscriber survey of 2014 Cadillac SRX owners. The owner comments describe problems respondents experienced with this vehicle.

    In-car Electronics

    Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

    What Owners Say

    Display screen freezes up

    "The display just suddenly quit working. Cadillac charged a fee to diagnose and the cost of repair was about $600..."

    Anonymous, NC (2014 Cadillac SRX None 3.6-L V6)

    "Cadillac wanted $1700 to replace - ended up taking it to a non cad dealer and had screnn assy replaced with factory item for $375."

    Anonymous A., FL (2014 Cadillac SRX None 3.6-L V6)

    "Complete failure; does not respond to touch."

    Anonymous, (2014 Cadillac SRX None 3.6-L V6)

    "Couldnt use screen to touch radio numbers or Sirius XM, so I discontinued Sirius for a time."

    Anonymous, NC (2014 Cadillac SRX None 3.6-L V6)
    Display screen goes blank

    "Had to replace the screen. We could not see or use any of the features."

    Anonymous, 99 (2014 Cadillac SRX None 3.6-L V6)
    Hardware replacement

    "Cost over 2K to replace driver information system because it stopped displaying info"

    Anonymous, FL (2014 Cadillac SRX None 3.6-L V6)

    "2nd time I had screen replaced because it froze up"

    Anonymous, NC (2014 Cadillac SRX None 3.6-L V6)
    Heads-up display

    "System okay (replaced already) but screen has started cracking"

    Anonymous, FL (2014 Cadillac SRX None 3.6-L V6)
    In-dash navigation system (GPS)

    "GPS would not operate properly. Purchased Cadillac branded GPS update that I installed but didn't work correctly. Had to take it to the dealer for an expensive correction."

    Anonymous, GA (2014 Cadillac SRX None 3.6-L V6)

    Body Hardware

    Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

    What Owners Say

    Seat controls - power

    "drivers seat will not lower"

    Anonymous, OR (2014 Cadillac SRX None 3.6-L V6)

    "Seat control module went out"

    Anonymous, MS (2014 Cadillac SRX None 3.6-L V6)
    Tailgate, hatch or trunk

    "Lift gate would drift down while open. Replaced right side strut to fix issue."

    Anonymous A., OH (2014 Cadillac SRX None 3.6-L V6)

    Electrical Accessories

    Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

    What Owners Say

    Headlights

    "Dim low beams. Replaced headlight assemblies with aftermarket units"

    Anonymous A., MI (2014 Cadillac SRX None 3.6-L V6)

    ""I replaced the passenger side headlight for $1,500.""

    Anonymous, IL (2014 Cadillac SRX None 3.6-L V6)

    "Oxidized factory low beam reflectors resulting in dangerously dim low beams"

    Anonymous A., AZ (2014 Cadillac SRX None 3.6-L V6)

    Exhaust

    Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

    What Owners Say

    Other/unsure

    "AIR CONDITIONED SEATS CEASED TO FUNCTION AND NO FIX OFFERED"

    Anonymous, TX (2014 Cadillac SRX None 3.6-L V6)

    ""the computer in the transmission failed or shorted out, resulting in no shifting of the gears or acceleration, which led to $1,000 plus towing charge to get it to the repair shop, and an additional $2400 repair bill for the installation of the new computer system. It's got a 2 year guarantee on the repair, or mileage which I can't remember what that mileage figure is. But I don't drive it frequently enough that the mileage portion will occur first. It has worked well since repair.""

    Anonymous, NE (2014 Cadillac SRX None 3.6-L V6)

    Climate System

    AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

    What Owners Say

    Blower (fan) motor

    ""The fan blows unusually load and only hot air, there is no air conditioning. Last year it overheated, this year there is no air""

    Anonymous, MI (2014 Cadillac SRX None 3.6-L V6)
    Refrigerant leaks

    "A/C suddenly stopped cooling. Freon was added about two months ago and haven't had any problems since."

    Anonymous, LA (2014 Cadillac SRX None 3.6-L V6)

    Engine Electrical

    Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

    What Owners Say

    Heated or cooled seats

    ""The driver front heat seat hasnt worked since about 125,000 miles on the car.""

    Anonymous, MI (2014 Cadillac SRX None 3.6-L V6)

    Brakes

    Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

    What Owners Say

    Pulsation or vibration

    "Brakes Plus says the problem is not the brakes although it didn't occur till they overhauled the brakes. Still unresolved. :-("

    Anonymous A., AZ (2014 Cadillac SRX None 3.6-L V6)

    Noises/Leaks

    Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

    What Owners Say

    Air or water leaks

    ""When the moonroof drains get plugged the water can back up into the interior. It is not easy to clean out the drain tubes, I have to take it to my mechanic, you have to lower the inside ceiling.""

    Anonymous, MI (2014 Cadillac SRX None 3.6-L V6)

    Engine Major

    Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

    Suspension/Steering

    Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

    Paint/Trim

    Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

    Drive System

    Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

    Transmission Major

    Transmission rebuild or replacement, torque converter, premature clutch replacement.

    Transmission Minor

    Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

    Engine Minor

    Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

    Engine Cooling

    Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

    Fuel System/Emissions

    Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

    2014 SUVs Reliability

    This Car
    vs. Similar Cars

    Cadillac vs. Other New Car Brands Reliability

    Reliability History
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    Overall Reliability Verdict
    NA
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    POTENTIAL TROUBLE SPOTS
    Powertrain
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    Engine Major
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    Engine Minor
    NA
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    Engine Cooling
    NA
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    Engine Electrical
    NA
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    Transmission Major
    NA
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    Transmission Minor
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    Drive System
    NA
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    Fuel System/Emissions
    NA
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    Exhaust
    NA
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    Suspension/Steering
    NA
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    Brakes
    NA
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    Climate System
    NA
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    Build Quality
    NA
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    NA
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    Electrical Accessories
    NA
    NA
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    NA
    NA
    NA
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    NA
    Body Hardware
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Paint/Trim
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Noises/Leaks
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    In-car Electronics
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    NA
    Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
    Recalls
    PROVIDED BY
    SUSPENSION
    Jun 24, 2021
    A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
    Summary:
    General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
    What should you do:
    Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
    NHTSA CAMPAIGN ID Number: 21V473000
    Potential Number of Units Affected: 380498
    SUSPENSION
    Sep 19, 2014
    Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
    Summary:
    General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
    What should you do:
    GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
    For more information:
    Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
    NHTSA CAMPAIGN ID Number: 14V571000
    Potential Number of Units Affected: 290241
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