Cadillac's SRX luxury SUV’s handling is fairly agile and its ride balances tautness with suppleness. The extremely well appointed cabin features very supportive front seats. But significant problems cut into the appeal. Driver visibility is difficult, thanks to thick windshield pillars and a small rear window.
Alerts
There are 3 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2015 Cadillac SRX has been recalled 3 times by NHTSA. View Recalls
Research Years * Redesign year
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Overall Reliability Verdict
NA
NA
NA
NA
NA
NA
NA
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
NA
NA
NA
NA
NA
NA
NA
Engine Minor
NA
NA
NA
NA
NA
NA
NA
NA
Engine Cooling
NA
NA
NA
NA
NA
NA
NA
NA
Transmission Major
NA
NA
NA
NA
NA
NA
NA
NA
Transmission Minor
NA
NA
NA
NA
NA
NA
NA
NA
Drive System
NA
NA
NA
NA
NA
NA
NA
NA
Fuel System
NA
NA
NA
NA
NA
NA
NA
NA
Electric System
NA
NA
NA
NA
NA
NA
NA
NA
Climate System
NA
NA
NA
NA
NA
NA
NA
NA
Suspension
NA
NA
NA
NA
NA
NA
NA
NA
Brakes
NA
NA
NA
NA
NA
NA
NA
NA
Exhaust
NA
NA
NA
NA
NA
NA
NA
NA
Paint/Trim
NA
NA
NA
NA
NA
NA
NA
NA
Body Integrity
NA
NA
NA
NA
NA
NA
NA
NA
Body Hardware
NA
NA
NA
NA
NA
NA
NA
NA
Power Equipment
NA
NA
NA
NA
NA
NA
NA
NA
In-car Electronics
NA
NA
NA
NA
NA
NA
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2021 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2015 Cadillac SRX owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Display screen difficult to see

"Fuzzy, blurred screen in 50-68 degree weather and vehicle is garaged in evenings"

Bob H., MI (2015 Cadillac SRX None 3.6-L V6)
Display screen freezes up

"Display screen would freeze and become none responsive"

Richard P., TX (2015 Cadillac SRX None 3.6-L V6)

"CUE display screen buttons stopped responding to touch in lower center of display. CUE display was replaced under warranty by dealership. However, the displayed within three years, which to me is indicative of poor design"

Anonymous, TX (2015 Cadillac SRX None 3.6-L V6)

"The display screen froze several times. We took it to the Cadillac dealer and they replaced it for free. They said the original supplier made defective screens. They replace it with a screen made by a different supplier. The screen has work fine since it was replaced."

Anonymous, GA (2015 Cadillac SRX None 3.6-L V6)

"Has not been resolved. Dealer couldn't tell me how to correct it. It seems to clear by its self. Frustrating system."

Anonymous, SC (2015 Cadillac SRX None 3.6-L V6)

"The Cadillac CUE Infotainment Center is a known issue. Fortunately, we have a extended warranty coverage and were able to get it replaced."

Anonymous, WA (2015 Cadillac SRX None 3.6-L V6)

"The cue system screen had to be replaced. It froze up."

Anonymous, WA (2015 Cadillac SRX None 3.6-L V6)

"The display screen was slow or would freeze up. We had it replaced at the dealership."

Michae B., GA (2015 Cadillac SRX None 3.6-L V6)

"Touch sensor pad had to be replaced at the dealership where I worked. The backup camera has horrible resolution and makes it very difficult to see whenever I use it, which is always! The mechanics at the dealership where I work, cannot fix it to make it clearer, I just have to purchase a new-used vehicle and hope for the best. I desire a new-used vehicle with embedded navigation, compared to Onstar call in for directions."

Keith W., ME (2015 Cadillac SRX None 3.6-L V6)

"The CUE display stopped responding. Took car back to dealer and they replaced the CUE screen. No problem since the replacement. Thankfully still under warranty."

Anonymous, FL (2015 Cadillac SRX None 3.6-L V6)

"CUE system seems to be buggy. Freezes up, or screen just jiggles and accepts no commands. Have to turn system off and then may or may not reset. Sometimes have to shut engine off and then restart to get CUE system to work."

Anonymous, AZ (2015 Cadillac SRX None 3.6-L V6)

"Some of the features of the CUE system didn't work when purchased. The dealer was aware of this and repaired the system free of charge."

Garrett R., OH (2015 Cadillac SRX None 3.6-L V6)

"quit responding to touch"

Anonymous, IN (2015 Cadillac SRX None 3.6-L V6)
Display screen goes blank

"This was part of the problem that was previously discussed with the CUE system. Dealer wanted way too much money to replace and upwards of thousands. Replaced for under 300 using screen purchased on the Internet.Very pleased with the replacement works great now with no problems or lag when pressed in any part of the screen. Again biggest problem was the gel was leaking out of the screen"

Anonymous, (2015 Cadillac SRX None 3.6-L V6)

"Had to replace screen"

Anonymous, FL (2015 Cadillac SRX None 3.6-L V6)

"Touch screen would not respond. Replaced by dealer under warranty"

Anonymous, FL (2015 Cadillac SRX None 3.6-L V6)

"Display would randomly go blank either while just listening to radio or looking at the navigational map. It would stay blank for just a few minutes and then return to the full screen."

Anonymous, FL (2015 Cadillac SRX None 3.6-L V6)
External music device interface (e.g., smart phone, MP3 player)

"General Motors CUE system computer is terrible."

Anonymous, GA (2015 Cadillac SRX None 3.6-L V6)
Hardware replacement

"CUE screen cracked from within inside of unit which caused failure of radio, phone connection,etc. Purchased new one from Amazon and had mechanic install for less than $200. Dealership wanted $1200."

Anonymous, ON (2015 Cadillac SRX None 3.6-L V6)

"LCD Screen has de-laminated from the touch layer rendering a dead area on the screen where touches were ignored. The area was all along the bottom of the screen where the infotainment system buttons were displayed."

Anonymous, FL (2015 Cadillac SRX None 3.6-L V6)

"Cue display screen developing "spider webbing" a condition where the screen starts to shatter from heat exposure. It was recognized as being a manufacturer flaw. The whole unit was replaced and covered by our extended warranty."

Anonymous, (2015 Cadillac SRX None 3.6-L V6)

"One day the screen went blank the dealer wanted way too much to fix it by replacing the whole unit I fixed it by just replacing the screen. This is a common problem on this model with the Q system the gel and the screen leaked out replaced with a screen that did not use this method of Touch sensors."

Anonymous, (2015 Cadillac SRX None 3.6-L V6)

"display screen for the entertainment, climate control and audio developed a spider crack and began operating erratically. Was replace under warranty."

Anonymous, NY (2015 Cadillac SRX None 3.6-L V6)

"The screen (entertainment, CUE, navigation) completely stopped working."

Anonymous, (2015 Cadillac SRX None 3.6-L V6)

"The touch screen failed"

Anonymous, GA (2015 Cadillac SRX None 3.6-L V6)

"Sun Shade becoming inoperable, quoted $1100 for repair"

Anonymous, SC (2015 Cadillac SRX None 3.6-L V6)
In-dash navigation system (GPS)

"Difficult to use. Does not provide best route. Costly software update"

Louis H., NJ (2015 Cadillac SRX None 3.6-L V6)

"Not user friendly. Would be much better with a Garmin system"

Anonymous, NV (2015 Cadillac SRX None 3.6-L V6)

"Lost GPS capability and nav system was off by several hundred miles. Had to order parts and wait and then car was in the shop for several days"

Rex W., OK (2015 Cadillac SRX None 3.6-L V6)

"The gps was out of working order. It was not able to locate my location"

Anonymous, IA (2015 Cadillac SRX None 3.6-L V6)

"onstar module quit working. dealer replaced module..working now"

Anonymous, TX (2015 Cadillac SRX None 3.6-L V6)

"I spent $2500 to fix this CUE system 2 years ago it quite quit working 6 months ago,dealer no longer in business. Cadillac says I will have to pay appox. $3500."

Anonymous, FL (2015 Cadillac SRX None 3.6-L V6)

"Navigation system produced weird results such as showing the car in the middle of Long Island Sound."

Anonymous, NY (2015 Cadillac SRX None 3.6-L V6)
Phone pairing (e.g., Bluetooth)

"unable to pair my iphone and dealer couldn't help. At times it will pair but not oftern"

Anonymous, CA (2015 Cadillac SRX None 3.6-L V6)
Radio

"Freezes up and bounces around on display panel"

Anonymous, NJ (2015 Cadillac SRX None 3.6-L V6)

"Radio sometimes locks up and won't display radio screen. Sometimes the programmed stations disappear and it difficult to correct."

Anonymous, SC (2015 Cadillac SRX None 3.6-L V6)

"problem system,could not change channels and receive text messages"

Carl S., NY (2015 Cadillac SRX None 3.6-L V6)

"After turning the engine off and opening the drivers door the radio would stay playing. It took several times to open and close the drivers door before it would turn off,"

Anonymous, LA (2015 Cadillac SRX None 3.6-L V6)
Voice control commands

"Does not understand voice directions 75% of the time"

Anonymous, GA (2015 Cadillac SRX None 3.6-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Exterior lights (other than headlights)

"The right rear tail light went out for no apparent reason. (The brake lights still worked.) They are LED lights and we had to replace the WHOLE ASSEMBLY at a cost of over $600. I thought that was excessive for a tail light that years ago could have been replaced by hand for under $3."

Anonymous, TN (2015 Cadillac SRX None 3.6-L V6)
Headlights

"headlights slowly became dimmer and dimmer to the point it was not safe to drive at night. Received notice [not a formal recall] from Cadillac that if I was experiencing problem and wanted to do so, take the car into the Cad dealer and pay for headlight assembly replacement [aprox $1800] and Cad would reimburse me In Aug/2020 up to $1800. I did so and lights seem to be OK, Now waiting on my $1800 reimbursement!"

Anonymous, GA (2015 Cadillac SRX None 3.6-L V6)

"Low beam headlights very dim, dealer said works fine but they are real dim."

Anonymous, WA (2015 Cadillac SRX None 3.6-L V6)

"We were contacted by a law firm about a Florida class action lawsuit against Cadillac for defective headlights. We had the SRX inspected by Cadillac. They said the headlights were fine. About 7 months later they're so dim we couldn't see at night. Back to Cadillac, "You need new headlights." Warranty blocked because the lawsuit was settled. Talked to the law firm, "Case closed to new claimants." Cost me over $1700 for a pair of new headlights. Love the car, but may not buy another Cadillac product because of the dealership here."

Anonymous, (2015 Cadillac SRX None 3.6-L V6)

"The headlights became dimmer and dimmer. I had to use my brights at night"

Anonymous, (2015 Cadillac SRX None 3.6-L V6)

"head lights are dim and becoming dimmer all the time. it is difficult to see at night without using bright lights. New headlights have been ordered"

Anonymous, IN (2015 Cadillac SRX None 3.6-L V6)

"headlights became so dim it was dangerous to drive at night. cadillac refused to recall even though this is chronic problem"

Anonymous, FL (2015 Cadillac SRX None 3.6-L V6)

"Factory problem with headlights which Cadillac refunded my repair"

Anonymous, GA (2015 Cadillac SRX None 3.6-L V6)

"headlights were not sealed properly and aloud moisture get inside the headlight assemblies, causing insufficient illumination while driving at night time."

Anonymous, CA (2015 Cadillac SRX None 3.6-L V6)

"Car only 3yrs old but the headlights are fogged to the point that you can not drive the car at night. Dealer said this is a common problem. The inside lens are cracking and splintering. They said no recall but offered to replace them for $1700 parts and labor. this was an issue after 24 months"

Dan F., SC (2015 Cadillac SRX None 3.6-L V6)
Heated or cooled seats

"Warning signal for crossing line on right side drivers seat had to be replaced"

Anonymous, SC (2015 Cadillac SRX None 3.6-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Gear selector or linkage

"Would not shift into Park properly! Shifter mechanism replaced"

Anonymous, TN (2015 Cadillac SRX None 3.6-L V6)
Rough shifting

"Rough downshifting when hot but Cadillac fixed the problem under warranty"

Anonymous, GA (2015 Cadillac SRX None 3.6-L V6)
Slipping transmission

"my SRX is starting to experience slipping/jerking when moving from 1 gear and 2nd gear, smooth after reach 3rd of 6 drives."

Les F., KS (2015 Cadillac SRX None 3.6-L V6)
Transmission leaks

"Leak in transfer case. Covered under warranty"

Anonymous, (2015 Cadillac SRX None 3.6-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"Plastic covering for the windshield wiper retainining nut came loose when I was removing snow from the windshield"

Anonymous, ON (2015 Cadillac SRX None 3.6-L V6)

"The black molding and trim in various areas faded and became loose. They replaced everything free of charge."

Anonymous, FL (2015 Cadillac SRX None 3.6-L V6)
Loose interior trim or moldings

"The seat trim won't stay attached because it's poorly designed."

Anonymous, MI (2015 Cadillac SRX None 3.6-L V6)
Rust

"At two years old there was/are bubbles under the paint."

Anonymous, MI (2015 Cadillac SRX None 3.6-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Automatic climate control

"Would not go into ac"

Anonymous, VA (2015 Cadillac SRX None 3.6-L V6)

"The touch screen display is not working all the time - erratic ! AC kick in without reason ! Temperature control is also erratic. Steering is heavy/hard -ROY FOSS dealership didn't want to admit it; no jack, no compressor, no wheel nuts safety adaptor, air filter clogged ,cabin filter clogged, used tires over the limit."

Anonymous, ON (2015 Cadillac SRX None 3.6-L V6)
Heater system

"No heat. Vents were blocked"

Thomas S., MI (2015 Cadillac SRX None 3.6-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Alignment

"All tires are wearing on the outside edges"

Mary R., NC (2015 Cadillac SRX None 3.6-L V6)

"Steering wheel is on crooked. Dealer says that requires an alignment. After 4 wheel alignment, steering wheel is still crooked. Learning to live with it. Should have bought a Lincoln"

Anonymous, MI (2015 Cadillac SRX None 3.6-L V6)
Power steering pumps and hoses

"There was a noise heard when the steering wheel was being turned. The vehicle was under warranty and repaired without charge. As a repair part was not readily available, the dealership provided a vehicle until the needed part arrived and repairs were made."

Caleb, AL (2015 Cadillac SRX None 3.6-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Glass defects

"seal defective..new windshield. Roof rack blistering paint. NEW main computer..internal short. NEW CUE screen. VERY disappointed in exterior finish and quaility"

Carol M., FL (2015 Cadillac SRX None 3.6-L V6)
Tailgate, hatch or trunk

"Hatch never secures. Replaced locking and latch assembly twice. Hatch still squeaks. Learning to live with it"

Anonymous, MI (2015 Cadillac SRX None 3.6-L V6)

"Leaky hydraulic"

Anonymous, OH (2015 Cadillac SRX None 3.6-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Emission control devices (includes EGR)

"pcv loose not connected"

Anonymous, OK (2015 Cadillac SRX None 3.6-L V6)

"We kept getting Error Code P0024, Engine and Transmission System, Cadillac dealer first refused checking into it saying we had to bring the car in "when the code was on!" Frustrated, we contacted GM to force the issue. Dealer then revealed the CAM Solenoid Valve was faulty and replaced."

Anonymous, WA (2015 Cadillac SRX None 3.6-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Other/unsure

"It was replaced by dealer"

Beverly D., FL (2015 Cadillac SRX None 3.6-L V6)

"Module failed in first month. New module works fine"

Anonymous, SC (2015 Cadillac SRX None 3.6-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Squeaks or rattles

"some misc loose and noises from interior"

Anonymous, CA (2015 Cadillac SRX None 3.6-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

"At 1800 miles the transmission was replaced. The new transmission is inconstant in it's shifting"

Anonymous, KY (2015 Cadillac SRX None 3.6-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Oil leaks

"Had the engine cover seal replace under warranty for the third time. This time they dropped the engine Completely to replace the seal."

Anonymous, IL (2015 Cadillac SRX None 3.6-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Coil

"Failing coil creates constant spark noise in speaker system."

Anonymous, NY (2015 Cadillac SRX None 3.6-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Differential

"light came on saying there was drive train problems....dealer told me not to drive it very far until repaired."

Anonymous, IA (2015 Cadillac SRX None 3.6-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
SUSPENSION
Jun 24, 2021
A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Summary:
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
What should you do:
Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 21V473000
Potential Number of Units Affected: 380498
SEATS
Dec 19, 2014
The front outboard seat bracket may become disengaged during a vehicle crash, increasing the risk of personal injury.
Summary:
General Motors LLC (GM) is recalling certain model year 2015 Cadillac SRX vehicles manufactured November 11, 2014, to December 3, 2014. The front driver's seat may have been built with an incorrect seat track bracket. Drivers' seats with this condition may not be properly attached to the seat track.
What should you do:
GM will notify owners, and dealers will inspect and replace affected seat track hook brackets, free of charge. The recall began on February 5, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac). GM's number for this recall is 14863.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 14V804000
Potential Number of Units Affected: 3155
SUSPENSION
Sep 19, 2014
Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Summary:
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
What should you do:
GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 14V571000
Potential Number of Units Affected: 290241
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