Cadillac's SRX luxury SUV’s handling is fairly agile and its ride balances tautness with suppleness. The extremely well appointed cabin features very supportive front seats. But significant problems cut into the appeal. Driver visibility is difficult, thanks to thick windshield pillars and a small rear window.
Alerts
There is 1 recall on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2016 Cadillac SRX has been recalled 1 time by NHTSA. View Recalls
Research Years * Redesign year
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Overall Reliability Verdict
NA
NA
NA
NA
NA
NA
NA
NA
POTENTIAL TROUBLE SPOTS
Engine Major
NA
NA
NA
NA
NA
NA
NA
NA
Engine Minor
NA
NA
NA
NA
NA
NA
NA
NA
Engine Cooling
NA
NA
NA
NA
NA
NA
NA
NA
Transmission Major
NA
NA
NA
NA
NA
NA
NA
NA
Transmission Minor
NA
NA
NA
NA
NA
NA
NA
NA
Drive System
NA
NA
NA
NA
NA
NA
NA
NA
Fuel System
NA
NA
NA
NA
NA
NA
NA
NA
Electric System
NA
NA
NA
NA
NA
NA
NA
NA
Climate System
NA
NA
NA
NA
NA
NA
NA
NA
Suspension
NA
NA
NA
NA
NA
NA
NA
NA
Brakes
NA
NA
NA
NA
NA
NA
NA
NA
Exhaust
NA
NA
NA
NA
NA
NA
NA
NA
Paint/Trim
NA
NA
NA
NA
NA
NA
NA
NA
Body Integrity
NA
NA
NA
NA
NA
NA
NA
NA
Body Hardware
NA
NA
NA
NA
NA
NA
NA
NA
Power Equipment
NA
NA
NA
NA
NA
NA
NA
NA
In-car Electronics
NA
NA
NA
NA
NA
NA
NA
NA
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2021 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2016 Cadillac SRX owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Backup or other camera/sensors

"Driver assistance: lane departure notification inop.. fixed at first oil change"

Anonymous, SC (2016 Cadillac SRX None 3.6-L V6)
Display screen difficult to see

"Sun will wash it out, sunglasses kills colors making it impossible to see"

Anonymous, IN (2016 Cadillac SRX None 3.6-L V6)
Display screen freezes up

"This is a known problem and dealer has ordered a new one that will be installed next week"

Anonymous, FL (2016 Cadillac SRX None 3.6-L V6)

"Display freezes while iin navigation mode. Generally turning car off then on again will free it up"

Anonymous, IN (2016 Cadillac SRX None 3.6-L V6)

"Reprogrammed but some of the symptoms still exist. It will be replaced during the next scheduled maintenance"

Anonymous, FL (2016 Cadillac SRX None 3.6-L V6)

"Freezes up. Cadillac has replaced the system and the new freezes also"

Anonymous, FL (2016 Cadillac SRX None 3.6-L V6)

"CUE system stopped working but was quickly replaced by the dealership under warranty"

William C., CA (2016 Cadillac SRX None 3.6-L V6)

"After starting the car, Attempting to use CUE Navigation system after putting in the desired address the system appears to be processing and then just quits. I wing up using Waze instead of Cadillac Cue."

Anonymous, TX (2016 Cadillac SRX None 3.6-L V6)

"freezes up. would not respond to any touch. the Cue system had to be totally replaced."

Anonymous, AL (2016 Cadillac SRX None 3.6-L V6)

"display screen inoperable---------dealer told me this was a problem with this model car when it was fixed under warrenty they replaced the radio and it's computer. excellent service---I was given a loaner for the 1/2 day the fix took. Works fine since fixed"

Richard Z., OH (2016 Cadillac SRX None 3.6-L V6)

"This was all one problem with the CUE system which was replaced by the dealer under warranty"

Anonymous, NH (2016 Cadillac SRX None 3.6-L V6)

"I think this was an ongoing issue when we purchased the vehicle, although we were unaware of the extent. The screen freezes up when trying to turn in radio stations, or put in addresses. Sometimes the touch screen works, and other times one can touch it several times with no response."

Anonymous, WA (2016 Cadillac SRX None 3.6-L V6)

"The digitizer failed near the bottom center and was accepting continuous input as if you were touching that area. The display would shuffle between pages on its own and would save random entries to the favorites."

Anonymous, WA (2016 Cadillac SRX None 3.6-L V6)

"Cue system had to be replaced. Response time still continues to lag (for example, when radio stations are changed). It's especially slow when connected to Bluetooth."

Anonymous, (2016 Cadillac SRX None 3.6-L V6)

"The display screen basically stopped responding and was cracking. It created the inability to use radio, environmental(heat-A/C), GPS, among other functions. Entire unit replaced by dealer, under warranty after 3 visits. Major inconvenience"

Anonymous, IL (2016 Cadillac SRX None 3.6-L V6)

"Was fixed under warranty by dealer once gm strike ended and parts were able to be retrieved by dealer from gm"

Anonymous, FL (2016 Cadillac SRX None 3.6-L V6)
Display screen goes blank

"Seems to be associated with the screen freezing"

Anonymous, FL (2016 Cadillac SRX None 3.6-L V6)

"froze up, would not change or respond, the CUE itself had to be totally replaced. Would never buy another car with such a hard and confusing system to work. Very distracting to use."

Anonymous, AL (2016 Cadillac SRX None 3.6-L V6)

"covered under warranty, part of the freezes up issue"

Richard Z., OH (2016 Cadillac SRX None 3.6-L V6)
Hardware replacement

"Infotainment display screen developed spider web cracks that spread across entire screen when exposed to higher Temps."

Anonymous, (2016 Cadillac SRX None 3.6-L V6)

"Computer went out"

Anonymous, IN (2016 Cadillac SRX None 3.6-L V6)

"Same as previous problem"

Anonymous, IL (2016 Cadillac SRX None 3.6-L V6)

"CUE screen developed a crack and had to be replaced by the dealer"

Anonymous, AZ (2016 Cadillac SRX None 3.6-L V6)
In-dash navigation system (GPS)

"It was part and parcel with the CUE system that stopped working. It was handled very quickly by the dealership under warranty"

William C., CA (2016 Cadillac SRX None 3.6-L V6)

"CADILLAC REPLACE THE ENTIRE SYSTEM TOOK OUT OF DASHBOARD AND NEW SYSTEM INSERTED"

Anonymous, FL (2016 Cadillac SRX None 3.6-L V6)

"The screen intermittently froze during use. It would resolve itself but never sure what would resolve it....turning unit off then back on or sometimes turning the car off and restarting. The dealer replaced the integrated center stack and that solved the problem. It was replaced for free because the automobile is still under warranty."

Rosemary B., SC (2016 Cadillac SRX None 3.6-L V6)

"System does not allow you to choose alternate routes. The routes selected by the system are often not the shortest or most direct. The system has directed me many miles out of the way just to use a major highway or the route selected may be closed due to weather, maintenance or an accident and you cannot choose a different route"

Anonymous, AL (2016 Cadillac SRX None 3.6-L V6)

"Maps are out of date and Cadillac dealers are unable to update. Very frustrating"

Anonymous, AZ (2016 Cadillac SRX None 3.6-L V6)
Radio

"the dealer had to replace the screen"

Charles M., SC (2016 Cadillac SRX None 3.6-L V6)
Software update fixes

"Seat memory is inaccurate or inconsistent. Car is too noisy on highways."

Anonymous, (2016 Cadillac SRX None 3.6-L V6)
Voice control commands

"Doesn't always understand what I say"

Anonymous, FL (2016 Cadillac SRX None 3.6-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Clutch replacement

"AT 15047 miles the clutch snapped and car was not driveable"

Karen C., NY (2016 Cadillac SRX None 3.6-L V6)
Torque converter

"TSB 16-NA-013. Car towed to dealer. Transmission removed. TSB states "Replacement of Retainer Ring,Input Shaft Speed Sensor Reluctor Wheel, 3-5-Reverse Clutch Piston, 3-5-Reverse and 4-5-6 Clutch housing Assembly. Inspect and Replace other distressed parts as needed""

Anonymous, OH (2016 Cadillac SRX None 3.6-L V6)
Transmission rebuild or replacement

"Transmission started to limit shifts. Dealer said there was a "broken" part in transmission. New transmission installed after one week. Loaner vehicle given during repair"

Anonymous, OH (2016 Cadillac SRX None 3.6-L V6)

"Less than three months of driving the car would not go over 25 MPH without dropping down. Had to be towed over 100 miles back to Louisville. Transmission had to be rebuilt."

Anonymous, KY (2016 Cadillac SRX None 3.6-L V6)

"Would not drive forward, only reverse. Was towed to dealer under warranty and transmission was repaired."

Anonymous, CO (2016 Cadillac SRX None 3.6-L V6)

"Transmission was slipping. Dealership rebuilt it"

Anonymous, FL (2016 Cadillac SRX None 3.6-L V6)

"Transmission failed completely. Failure analysis was a failed snap ring causing a rod to be pushed by hydraulic pressure into the transmission"

Anonymous, AB (2016 Cadillac SRX None 3.6-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Exterior lights (other than headlights)

"right rear led taillight was inoperable. dealer had to replace the whole tail assy."

Charles M., SC (2016 Cadillac SRX None 3.6-L V6)
Headlights

"Dim is so dim you have trouble seeing at night. I use my brights except in town."

Patrick C., OR (2016 Cadillac SRX None 3.6-L V6)

"When I purchased it used it already had this problem. I found out when I drove it at night. The dealer told me it had been inspected to standards. And it was Certified. They kept it for 8 days before they just replaced the headlight and it was fixed. To do this they had to remove the front bumper. They scratched it but I was so happy just to get it back I ignored it."

Anonymous, AZ (2016 Cadillac SRX None 3.6-L V6)

"Lousy distance lighting at nite"

Anonymous, (2016 Cadillac SRX None 3.6-L V6)

"The low beam headlights were exceptionally dim. They fixed them while still under factory warranty."

Anonymous, MO (2016 Cadillac SRX None 3.6-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Squeaks or rattles

"ongoing problem. Cadillac has addressed the concern at least five times with no result. It's just a poorly fitting air vent in the dash to the left of the driver. Not rocket science."

Anonymous, FL (2016 Cadillac SRX None 3.6-L V6)

"It squeaks somewhere in the back end all the time in town."

Patrick C., OR (2016 Cadillac SRX None 3.6-L V6)

"rear hatch rattles; recalled and fixed, but rattle little improved"

Anonymous, TX (2016 Cadillac SRX None 3.6-L V6)
Wind noise

"Sounds like a window is open a little but all are closed completely"

Anonymous, AL (2016 Cadillac SRX None 3.6-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"trim in front of roof rail popped up at its junction with the front windshield"

W H., FL (2016 Cadillac SRX None 3.6-L V6)

"A trim piece on the roof, hooked on one end above the windshield, popped up about six months ago. It took me 4 visits to my local dealership to get it repaired."

Anonymous, (2016 Cadillac SRX None 3.6-L V6)
Paint (fading, chalking, cracking, or peeling)

"Had to re paint the bracket for the rooftop rails"

Michael P., NB (2016 Cadillac SRX None 3.6-L V6)

"PAINT CHIPPING ON THE ROOF RACK TAKEN CARE OF BY DEALER"

Anonymous, FL (2016 Cadillac SRX None 3.6-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Alignment

"The car was not tracking right when I let go of the steering wheel and after the fiasco with the headlight, I just went to my regular independent mechanic and had them do a 4 wheel alignment. Made all the difference in the world. Only cost me $60."

Anonymous, AZ (2016 Cadillac SRX None 3.6-L V6)
Bushings

"Front bushings were recently replace - way too soon! Previous SRX had that issue when car had almost 80,000 miles on it. This time, barely 22,000. Hmm, maybe Cadillac didn't want to ensure quality bushing with the XT5 coming out?"

Anonymous, TX (2016 Cadillac SRX None 3.6-L V6)
Shocks or struts

"Just a really noisy,rough-sounding thirsty little rascal.Not a luxury car at all.Bought 4 new tires,struts and shocks $5000.eek Husband passed away last August so this was all on me.Beautiful car (the Cadillac), but I loved our 2009 Toyota Avalon that I basically gave away.Being a widow isn't fun.Thank you, CR.You're my best friend for good advice."

Anonymous, WA (2016 Cadillac SRX None 3.6-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Tailgate, hatch or trunk

"factory recall issue. Now rattles after dealer fix"

Wesley S., TX (2016 Cadillac SRX None 3.6-L V6)

"Dealer did not do recall repair correctly; hatch rattled. Fixed on 2d attempt"

Wesley S., TX (2016 Cadillac SRX None 3.6-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Gear selector or linkage

"About a year ago the gear shift would occasionally not go into park when you stopped the vehicle and tried to shift into park. It seemed like it was all the way forward but it was not locked in park. Sometimes if you wiggled it and put it back in gear and tried to put it back in park it would go in ok. Eventually it became more and more of an issue so we took it to the dealer and they said it needed a new shift mechanism."

Anonymous, VA (2016 Cadillac SRX None 3.6-L V6)
Slipping transmission

"Slips into 3rd gear on acceleration, computer reset twice to no avail"

Anonymous, WA (2016 Cadillac SRX None 3.6-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Evaporator

"The air conditioner was blowing hot air. There was a leak in the evaporator core. The evaporator core was replaced at the dealership and was under warranty."

Rosemary B., SC (2016 Cadillac SRX None 3.6-L V6)
Heated or cooled seat controls

"The Drivers Seat heater stopped working and after $180 in mechanics time to diagnose, there was still no answer as to how to fix it."

Anonymous, CA (2016 Cadillac SRX None 3.6-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Driveshaft or axle

"Right rear wheel bearing made a loud noise all of a sudden. Replaced it myself."

Anonymous, FL (2016 Cadillac SRX None 3.6-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Catalytic converter

"Both failed"

Anonymous, CA (2016 Cadillac SRX None 3.6-L V6)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Engine rebuild or replacement

"The original engine had a bad casting from the factory.It was replaced under warranty also the screen unit was replaced under warranty. Thanks to Dave Kehl Mechanicsburg, Ohio( dealer) and Cadillac."

Harold S., OH (2016 Cadillac SRX None 3.6-L V6)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Compare 2016 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
SUSPENSION
Jun 24, 2021
A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Summary:
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
What should you do:
Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 21V473000
Potential Number of Units Affected: 380498
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