What Qualities in a Car Matter Most to You?
Consumer Reports' owner satisfaction survey reveals the most and least satisfying models for value, comfort, driving, and more
Jetta owners spoke of the “reasonable price" and a "fairly good number of features.” A G70 owner summed up many member comments by saying, “Great value for the money, with maximum safety and convenience features included.” But several 3 Series owners reported being unhappy with the price of their vehicle.
4 Volkswagen Jetta
5 Genesis G70
4 Dodge Challenger
4 Mitsubishi Outlander
1 Toyota C-HR
1 BMW 3 Series
1 Porsche 718 Boxster/Cayman
1 Jeep Compass
Comfort
Mazda3 owners told us their car was “comfortable and quiet” and “fun [and the] right size.” Legacy owners noted “the comfort [and] the room” of their cars. Many Bolt owners noted “the front-seat comfort could be improved” and “terrible front seats.”
4 Mazda3
5 Subaru Legacy
4 Mitsubishi Outlander
5 Nissan Murano
5 Kia Telluride
1 Chevrolet Bolt
2 Nissan Maxima
1 Jeep Compass
1 Jeep Wrangler
3 Nissan Pathfinder
Driving
Blazer owners noted the “overall driving experience and handling” and one said, “when I need to accelerate rapidly . . . [it] gets up and goes, without hesitation.” A Wrangler owner said the vehicle “wanders on the [highway] to the degree that it is fatiguing and requires almost constant corrections.”
5 Mini Cooper/Clubman
5 Chrysler 300
4 Mazda CX-5
5 Chevrolet Blazer
5 Ford Expedition
1 Nissan Kicks
3 Honda Clarity
1 Jeep Compass
2 Jeep Wrangler
3 Volkswagen Atlas
Cabin Storage
Model Y owners praised the storage. Conversely, a Q5 owner told us it “needs more storage space front and rear.” Another respondent elaborated further, noting that they would like more “storage around driver’s seat. More cup holders, storage compartments.”
4 Volkswagen Tiguan
4 Chrysler 300
5 Toyota Sequoia
5 Tesla Model Y
5 Lincoln Navigator
1 Jeep Compass
2 Chevrolet Malibu
2 GMC Acadia
1 Audi Q5
2 Lexus GX
In-Car Electronics
Multiple Palisade owners praised the touch screen, with one saying that it’s “easy to learn display features.” QX50 owners lambasted the system, with one owner saying “the navigation system is so user UNFRIENDLY, I routinely navigate using Google Maps on my iPhone.”
4 Dodge Charger
5 Tesla Model S
4 Hyundai Palisade
5 Lincoln Corsair
4 Jeep Gladiator
1 Honda Clarity
1 Lexus LS
1 Honda Pilot
1 Infiniti QX50
1 Honda Ridgeline
Styling
Many owners of the CX-5 and CX-30 listed the styling or looks as the first attribute they liked about their SUVs, as did owners of the Telluride. One Bolt owner asked for a “better, more stylish design,” and another noted “it’s cute but not very sexy.”
4 Honda Insight
5 Mazda CX-30
5 Mazda CX-5
5 Kia Telluride
5 Lincoln Navigator
2 Chevrolet Bolt
1 Ford EcoSport
2 Mitsubishi Outlander
2 Nissan Pathfinder
3 Infiniti Qx60
Editor's Note: This article also appeared in the March 2021 issue of Consumer Reports magazine.