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    What Qualities in a Car Matter Most to You?

    Consumer Reports' owner satisfaction survey reveals the most and least satisfying models for value, comfort, driving, and more

    car comfort icon illustrations Icons: Elias Stein

    Jetta owners spoke of the “reasonable price" and a "fairly good number of features.” A G70 owner summed up many member comments by saying, “Great value for the money, with maximum safety and convenience features included.” But several 3 Series owners reported being unhappy with the price of their vehicle.

    More on Owner Satisfaction for Cars

    A high overall owner satisfaction score—based on whether owners say they would buy the same car over again—is a good indication that a car does a lot right.

    But you may give certain factors more weight than others. Maybe looks are especially important to you. Or perhaps you care about value above all else. It may be worth giving an extra-close look to cars that satisfy in ways that matter most to you.

    Most Satisfying
    Compact Car
    4 Volkswagen Jetta
    Luxury Compact Car
    5 Genesis G70
    Sporty Car
    4 Dodge Challenger
    Compact SUV
    4 Mitsubishi Outlander
    Least Satisfying
    Compact Car
    1 Toyota C-HR
    Luxury Compact Car
    1 BMW 3 Series
    Sporty Car
    1 Porsche 718 Boxster/Cayman
    Compact SUV
    1 Jeep Compass

    Comfort

    Mazda3 owners told us their car was “comfortable and quiet” and “fun [and the] right size.” Legacy owners noted “the comfort [and] the room” of their cars. Many Bolt owners noted “the front-seat comfort could be improved” and “terrible front seats.”

    Most Satisfying
    Compact Car
    4 Mazda3

    Midsized/Large Car
    5 Subaru Legacy

    Compact SUV
    4 Mitsubishi Outlander

    Midsized Two-Row SUV
    5 Nissan Murano

    Three-Row SUV
    5 Kia Telluride
    Least Satisfying
    Compact Hybrid/Electric Car
    1 Chevrolet Bolt
    Midsized/Large Car
    2 Nissan Maxima
    Compact SUV
    1 Jeep Compass
    Midsized Two-Row SUV
    1 Jeep Wrangler
    Three-Row SUV
    3 Nissan Pathfinder

    Driving

    Blazer owners noted the “overall driving experience and handling” and one said, “when I need to accelerate rapidly . . . [it] gets up and goes, without hesitation.” A Wrangler owner said the vehicle “wanders on the [highway] to the degree that it is fatiguing and requires almost constant corrections.”

    Most Satisfying
    Compact Car
    5 Mini Cooper/Clubman

    Midsized/Large Car
    5 Chrysler 300

    Compact SUV
    4 Mazda CX-5

    Midsized Two-Row SUV
    5 Chevrolet Blazer

    Three-Row SUV
    5 Ford Expedition
    Least Satisfying
    Compact Car
    1 Nissan Kicks
    Midsized/Large Car
    3 Honda Clarity
    Compact SUV
    1 Jeep Compass
    Midsized Two-Row SUV
    2 Jeep Wrangler
    Three-Row SUV
    3 Volkswagen Atlas

    Cabin Storage

    Model Y owners praised the storage. Conversely, a Q5 owner told us it “needs more storage space front and rear.” Another respondent elaborated further, noting that they would like more “storage around driver’s seat. More cup holders, storage compartments.”

    Most Satisfying
    Compact Car
    4 Volkswagen Tiguan

    Midsized/Large Car
    4 Chrysler 300

    Three-Row SUV
    5 Toyota Sequoia

    Luxury Compact SUV
    5 Tesla Model Y

    Luxury Three-Row SUV
    5 Lincoln Navigator
    Least Satisfying
    Compact SUV
    1 Jeep Compass
    Midsized/Large Car
    2 Chevrolet Malibu
    Three-Row SUV
    2 GMC Acadia
    Luxury Compact SUV
    1 Audi Q5
    Three-Row SUV
    2 Lexus GX

    In-Car Electronics

    Multiple Palisade owners praised the touch screen, with one saying that it’s “easy to learn display features.” QX50 owners lambasted the system, with one owner saying “the navigation system is so user UNFRIENDLY, I routinely navigate using Google Maps on my iPhone.”

    Most Satisfying
    Midsized/Large Car
    4 Dodge Charger

    Luxury Midsized/Large Car
    5 Tesla Model S

    Three-Row SUV
    4 Hyundai Palisade

    Luxury Compact SUV
    5 Lincoln Corsair

    Compact Pickup
    4 Jeep Gladiator
    Least Satisfying
    Midsized/Large Car
    1 Honda Clarity
    Luxury Midsized/Large Car
    1 Lexus LS
    Three-Row SUV
    1 Honda Pilot
    Luxury Compact SUV
    1 Infiniti QX50
    Compact Pickup
    1 Honda Ridgeline

    Styling

    Many owners of the CX-5 and CX-30 listed the styling or looks as the first attribute they liked about their SUVs, as did owners of the Telluride. One Bolt owner asked for a “better, more stylish design,” and another noted “it’s cute but not very sexy.”

    Most Satisfying
    Compact Hybrid/Electric Car
    4 Honda Insight

    Subcompact SUV
    5 Mazda CX-30

    Compact SUV
    5 Mazda CX-5

    Three-Row SUV
    5 Kia Telluride

    Luxury Three-Row SUV
    5 Lincoln Navigator
    Least Satisfying
    Compact Hybrid/Electric Car
    2 Chevrolet Bolt
    Subcompact SUV
    1 Ford EcoSport
    Compact SUV
    2 Mitsubishi Outlander
    Three-Row SUV
    2 Nissan Pathfinder
    Luxury Three-Row SUV
    3 Infiniti Qx60

    Editor's Note: This article also appeared in the March 2021 issue of Consumer Reports magazine.


    Jon Linkov

    Jon Linkov is the deputy auto editor at Consumer Reports. He has been with CR since 2002, covering varied automotive topics including buying and leasing, maintenance and repair, ownership, reliability, used cars, and electric vehicles. He manages CR’s lineup of special interest publications, hosts CR’s “Talking Cars” podcast, and writes and edits content for CR’s online and print products. An avid cyclist, Jon also enjoys driving his ’80s-era sports car and instructing at track days.