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The Impala is a capable, though unexceptional car. Ride and handling are quite competent and the preferable 3.8-liter engine provides ample motivation. However, road noise is a bit pronounced and interior quality is decidedly low rent. Despite all the space in the rear, the bench is too low and too short to be supportive.
Alerts
There are 8 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit,
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
NA
2001
NA
2002
NA
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
NA
2001
NA
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
Driving Experience Driving Experience Includes acceleration and handling
NA
Comfort Comfort Includes seats, climate control, noise, and ride
NA
Value Value Did you get what you wanted relative to the price you paid?
NA
Styling Styling How it looks inside and out
NA
Safety Equipment
ABS standard. Driver-only side air bag available until 2005. Head protection air bags standard from 2006. ESC available from 2008, standard from 2010.
Road Test

The Impala is a capable, though unexceptional car. Ride and handling are quite competent and the preferable 3.8-liter engine provides ample motivation. However, road noise is a bit pronounced and interior quality is decidedly low rent. Despite all the space in the rear, the bench is too low and too short to be supportive.

Seating
3 front, 3 rear
Drive Wheels
Front
Warranty

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
sedan
Transmissions Available
  • 4-speed Automatic
Engines Available
  • 3.4-liter V6 (180 hp)
  • 3.8-liter V6 (200 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2003 Chevrolet Impala owners. The owner comments describe problems respondents experienced with this vehicle.

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

“A/C was not putting out cold air due to bad A/C compressor”

Anonymous, TX (2003 Chevrolet Impala Base 3.4-L V6)

“clutch failed to engage. compressor itself failed”

Anonymous, NY (2003 Chevrolet Impala LS 3.8-L V6)

“Compressor failed to compress”

Anonymous, ON (2003 Chevrolet Impala LS 3.8-L V6)

“Air Conditioning did not work. It cost me $926.06 to get air conditiong fixed”

Anonymous, PA (2003 Chevrolet Impala Unsure 3.4-L V6)

“driver seat doesn't. heat. Blower on heat /ac only works on high”

Anonymous, PA (2003 Chevrolet Impala LS 3.8-L V6)

“the button on the dash that controls the speed of the motor has failed twice. now it only works on setting "2" and "5"”

Anonymous, IL (2003 Chevrolet Impala LS 3.8-L V6)
Refrigerant leaks

“For the first time, my car started overheating! I stopped at a random car service repair & bought the correct coolant for my car. It helped a time or two but then it didn't help anymore but we made it home. Towed my car in. A new water pump later, I'm good to go again!”

Anonymous, CA (2003 Chevrolet Impala LS 3.4-L V6)

“Last summer I added 1 can Freon which lasted the season.This summer I had system recharged, but needed a compressor.This will do for the year. NOTE: oil, I use full synthetic for 8000 miles per change”

Milton R., TN (2003 Chevrolet Impala LS 3.8-L V6)

“Engine gasket leak”

Anonymous, NH (2003 Chevrolet Impala LS 3.4-L V6)

“hoses leaked”

Anonymous, NY (2003 Chevrolet Impala LS 3.8-L V6)

“Hose (manifold) began leaking which required replacement of the component”

Anonymous, TX (2003 Chevrolet Impala LS 3.8-L V6)
Evaporator

“Suggested I replace it when compressor failed horribly”

Anonymous, ON (2003 Chevrolet Impala LS 3.8-L V6)
Heater system

“Intake manifold pressed elbows leaked. Replaced elbows and resolved problem”

Anonymous, VA (2003 Chevrolet Impala LS 3.8-L V6)

“The heater would only work when actually moving at a fairly good speed, making it impossible to defrost the window before driving. Problem was fixed in one trip with minimal expense”

Marta P., WA (2003 Chevrolet Impala Base 3.4-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

“It seems I need brakes quite often on this car. Every 10000 miles or less”

Anonymous, NJ (2003 Chevrolet Impala LS 3.8-L V6)

“brake have worn out 3 times already”

Anonymous, NY (2003 Chevrolet Impala LS 3.4-L V6)

“they have warped twice and needed replaced”

Anonymous, PA (2003 Chevrolet Impala Base 3.4-L V6)

“I had the washboard feeling when I applied the brakes. The rotors had to be replaced because they were down to nothing”

Kay R., OH (2003 Chevrolet Impala Unsure 3.8-L V6)
Antilock system (ABS)

“both problems abs and traction control low same harness both sides same problem fixed with replacement of wiring plus lucky wife also received new tires during the problem solving process”

Douglas H., NC (2003 Chevrolet Impala Base 3.4-L V6)

“My lines from the master cylinder to the rear brakes had rusted through and I had no brakes at all. The one line was repaired and the other repairs made”

Kay R., OH (2003 Chevrolet Impala Unsure 3.8-L V6)

“right front wheel sensor harness broken”

Peter P., MA (2003 Chevrolet Impala LS 3.8-L V6)

“ABS computer failed”

Anonymous, MD (2003 Chevrolet Impala Base 3.8-L V6)
Master cylinder

“Had to have it replaced because it was leaking”

Anonymous, NJ (2003 Chevrolet Impala LS 3.8-L V6)

“brake line rupture”

Anonymous, NC (2003 Chevrolet Impala Base 3.4-L V6)
Parking brake

“I live in a winter area where raw rock salt is used on slippery roads. The emergency brake system can "freeze" to on from a parking position. Requires a tow truck to come and get the car and take it to the garage for repair”

Anonymous, NY (2003 Chevrolet Impala Unsure 3.8-L V6)

“Front end squeaks when applying brakes heavily or hitting a dip in a road surface”

Anonymous, CA (2003 Chevrolet Impala LS 3.4-L V6)

“Brakes squeal when put into reverse. Not that many kms. on brakes”

Anonymous, ON (2003 Chevrolet Impala Base 3.4-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

“The fuel gauge indicates a full tank always, unless the car idles for awhile, then the gauge shows empty. A lot of the lighted controls or buttons, do not light up anymore. Map lights no longer work. The rear view mirror dimmer works on and off”

Anonymous, IL (2003 Chevrolet Impala)
Headlights

“Headlights on bright would go off temporarily”

Mckay M., UT (2003 Chevrolet Impala Base 3.4-L V6)

“At times, when the high beams are on while driving at night, all the lights (high beams - exterior marker lights - tail lights and the dashboard lights) have gone blank = turned off. I would have to push in the light switch and pull it back out for all the lights to reset itself and turn on. I have mentioned this problem with General Motors to see if more consumers have complained about it and the person I spoke with could tell me was that they did not have access about complaints. The G.M. C”

Keith C., MA (2003 Chevrolet Impala Base 3.4-L V6)

“The high beams will go on but then will completely go off. Low beams work well”

Anonymous, TX (2003 Chevrolet Impala Base Unsure)

“plastic cover dull very dull”

Fred M., IN (2003 Chevrolet Impala LS 3.8-L V6)

“When using the high beams, all the lights, (dashboard-head lights-marker lights), would turn off. I would have to push the head light switch in (off) and pull the switch back out (on) for the lights to turn back on”

Keith C., MA (2003 Chevrolet Impala Base 3.4-L V6)

“Dimmer switch does not work. Can only use dim lights. Five years now. Quoted $750 to repair.Did not fixed”

Thomas T., NC (2003 Chevrolet Impala Base 3.4-L V6)
Exterior lights (other than headlights)

“Dimmer switch lever does not work good”

Mckay M., UT (2003 Chevrolet Impala Base 3.4-L V6)

“all dash light either dimmed to a very low level or totally blacked our. resolved by replacing the gauges with a donor cars though it now indicates I have 50k km less. Was also hard to see control knobs as their lighting burned out or the lettering on them was pealed away with time that it you were unsure what the gauge said”

John T., ON (2003 Chevrolet Impala LS 3.4-L V6)

“turn signals worked intermittenly”

Anonymous, NJ (2003 Chevrolet Impala Base 3.8-L V6)
12V power plug

“When closing the ash tray, the fuse for the 12V power plug will blow, also shutting off the dash and tail lights”

Michael O., CO (2003 Chevrolet Impala LS 3.8-L V6)

“Car turned off while driving down a hill---was hard to steer & stop. Would restart bot only for a moment”

Anonymous, AL (2003 Chevrolet Impala LS 3.4-L V6)
Heated or cooled seats

“Seats no longer heat up. Checked fuses, non blown”

Anonymous, IL (2003 Chevrolet Impala)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Ball joints

“just wear and tear after 300k km and 14 years on the road”

John T., ON (2003 Chevrolet Impala LS 3.4-L V6)

“Power Steering hoses failed and leaking rack and pump. Shop wanted almost $2,000 to fix everything. We did hoses but there is still a small leak”

Allan R., IL (2003 Chevrolet Impala LS 3.8-L V6)

“Replaced shocks and struts. After 143000 miles, I consider this routine maintainence”

Anonymous, NJ (2003 Chevrolet Impala LS 3.8-L V6)
Tie rods

“Just time for replacement”

Anonymous, ON (2003 Chevrolet Impala Base 3.8-L V6)

“Growling sound coming from passenger front wheel. Car operates fine but wheel bearing will need replacement”

Anonymous, AL (2003 Chevrolet Impala LS 3.4-L V6)

“steering vibrations and braking squeaking during stops at 50 mile per hour”

Anonymous, OK (2003 Chevrolet Impala Base 3.4-L V6)

“Rear axle out of alighment”

Mckay M., UT (2003 Chevrolet Impala LS 3.4-L V6)

“worn front wheel bearings”

Anonymous, OK (2003 Chevrolet Impala Base 3.4-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Emission control devices (includes EGR)

“Will not pass emissions test because the transmission is ruining the catalytic converter. Have had the catalytic converter changed once, but too expensive to fix and since the transmission is bad, it costs more than the car is worth”

Judith R., AZ (2003 Chevrolet Impala Unsure 3.8-L V6)

“Service engine light. Exhaust valve replacement”

Jack M., IL (2003 Chevrolet Impala LS 3.8-L V6)
Fuel gauge/sender

“Fuel guage doesn't work. Also, front driver's window switch doesn't work”

Anonymous, CA (2003 Chevrolet Impala Base 3.4-L V6)
Fuel pump

“Car was hard to start due to bad fuel pump”

Anonymous, TX (2003 Chevrolet Impala Base 3.4-L V6)
Sensors (includes O2 or oxygen sensor)

“Engine light came on, changed oxygen sensor”

F E., NC (2003 Chevrolet Impala Base 3.4-L V6)

“Check engine code indicated O2 sensor but this is only the second time since car was new”

Anonymous, NJ (2003 Chevrolet Impala Base 3.4-L V6)

“The wires coming from the O2 sensor melted causing the O2 failure”

Keith C., MA (2003 Chevrolet Impala Base 3.4-L V6)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

What Owners Say

Antifreeze leaks

“internal engine cooling leaks”

Anonymous, NM (2003 Chevrolet Impala Base 3.4-L V6)

“have had 3 radiators!, And constant coolant leaks as well- ranging from minor to major costs”

Anonymous, PA (2003 Chevrolet Impala LS 3.8-L V6)

“upper intake manifold gasket leaking”

Peter P., MA (2003 Chevrolet Impala LS 3.8-L V6)

“Leaked due to cracked upper hose fitting. Radiator was replace to solve leaks”

Anonymous, CA (2003 Chevrolet Impala Base 3.4-L V6)
Overheating

“even though had proper antifreeze levels would still overheat”

Anonymous, NM (2003 Chevrolet Impala Base 3.4-L V6)

“Radiator leaked by cracked upper hose fitting. Only cure is replacing entire radiator. Also replaced hoses for Preventative maintenance reasons”

Anonymous, CA (2003 Chevrolet Impala Base 3.4-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Muffler

“Muffler case rotted out”

Edward N., NJ (2003 Chevrolet Impala Base 3.8-L V6)

“had to replace muffler, resonator muffler, gaskets and intermediate pipe”

Anonymous, NJ (2003 Chevrolet Impala Base 3.8-L V6)
Catalytic converter

“converter caused the check engine light to come on. This is a common problem with the 2003 impala I am told. Possibly due to California emissions standards which are unreasonable”

Anonymous, CA (2003 Chevrolet Impala LS 3.8-L V6)

“We store this vehicle for 7 months in an enclosed unheated building in northern MN. Our convertor plugged up and we had to replace it”

Steven C., MN (2003 Chevrolet Impala LS 3.8-L V6)

“CAT burned out”

Alex D., CA (2003 Chevrolet Impala LS 3.8-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

“water leaking into the passenger side floor due to problem with cabin filter design”

Les C., AK (2003 Chevrolet Impala LS 3.4-L V6)

“leaking coolant hose”

Anonymous, WA (2003 Chevrolet Impala LS 3.4-L V6)

“Water (coolant) is leaking into the cabin”

Michael O., CO (2003 Chevrolet Impala LS 3.8-L V6)
Wind noise

“As soon as I hit a speed of 30 km per hour, a whoshing sound fills the cabin and makes hearing from a passenger(s) difficult. Initially it was quite annoying, but I am used to it now. However, I will seriously consider not buying another Impala because of the wind noise”

Bob S., ON (2003 Chevrolet Impala LS 3.8-L V6)

“Especially on colder days, about 40 degrees or below, the "squeaking" or grinding type sound is hard to describe. It sounds like either the shocks or struts --just something in the suspension traveling sounds very rough. As the outside temp warms, th”

John B., GA (2003 Chevrolet Impala LS 3.4-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

“ECM replacement solved the problem of high engine idle. Replacing the TPS did not”

Robert H., VA (2003 Chevrolet Impala LS 3.8-L V6)
Oil leaks

“Oil leaking in my garage. Took it in to be repaired. Said my steering and gaskets are both leaking oil. I paid about $1000 and my car is still leaking on my garage floor...a lot”

Anonymous, CA (2003 Chevrolet Impala LS 3.4-L V6)

“Continuing very minor oiil leak”

Anonymous, MI (2003 Chevrolet Impala Unsure 3.4-L V6)

“Had to replace valve cover gasket”

Anonymous, OR (2003 Chevrolet Impala LS 3.8-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

“The rough shifting primarily occurs when accelerating after a stop. New filter and fluid only gave temporary relief”

Robert H., VA (2003 Chevrolet Impala LS 3.8-L V6)

“Shifts rough on the up sthifts”

Jim L., FL (2003 Chevrolet Impala LS 3.4-L V6)

“Transmission needed a4T65 e transmission kit which cost me $560.49 including labor. I was dissapointed because i only had 55,000 miles on my car”

Anonymous, PA (2003 Chevrolet Impala Unsure 3.4-L V6)

“slipping when shifting. Usually after driving for more than 20 minutes. Fixed partially with Lucas heavy weight transmission fluid”

Anonymous, NC (2003 Chevrolet Impala Base 3.4-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

“All front end electrical is intermittently failing. AC, gauges, climate control, goes out while driving then comes back on later”

Allan R., IL (2003 Chevrolet Impala LS 3.8-L V6)

“Right front hub bearing failed making a lot of noise”

Anonymous, ON (2003 Chevrolet Impala Base 3.4-L V6)
Traction control

“The TC control module is defective”

Jim L., FL (2003 Chevrolet Impala LS 3.4-L V6)

“wear”

Mckay M., UT (2003 Chevrolet Impala LS 3.4-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

“Rocker Covers detaching”

Anonymous, MI (2003 Chevrolet Impala Base 3.4-L V6)
Paint (fading, chalking, cracking, or peeling)

“Paint chipping on hood in hundreds of little chips. Requires new paint job. Also paint and clear coat on plastic rear bumper coming off”

Timothy G., PA (2003 Chevrolet Impala Base 3.4-L V6)
Rust

“front fenders”

Anonymous, MI (2003 Chevrolet Impala Base 3.4-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

“Transmission shifted harshly in hot weather. Apparently normal wear in valve body for the milage”

Keith G., ON (2003 Chevrolet Impala LS 3.8-L V6)

“Transmission was rebuilt last year. Light constantly remained on. It will slip on occasion”

John B., CA (2003 Chevrolet Impala Base 3.4-L V6)

“There was a $500.00 part that failed inside the transmission. GM has never recalled it. But we had to pay a mechanic to take transmission apart and replace the part. Very expensive”

Anonymous, IL (2003 Chevrolet Impala LS 3.8-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Ignition switch

“Before the recall on the ignition switch, I had trouble starting my car, and took it back to my dealer for repairs, after two separate visits and almost $600.00 in repair costs, it still was not fixed properly. (Intermittent non-starting problem) I received notice about the impending recall, but waited almost three months before receiving final notice to have repair done at a Chevrolet dealership. What was also most annoying about GM , and their tracking system, was that for ONE year after the r”

Bob S., ON (2003 Chevrolet Impala LS 3.8-L V6)
Alternator

“alternator is making noise. have not taken it in for repair yet”

Gregory L., OH (2003 Chevrolet Impala Base 3.4-L V6)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

CD player

“I believe it's a computer chip problem, which is also affecting the delay of the fan speed, the light on the radio and occasionally the activation of the cruise control. The CD never works, but the rest of them are delayed reaction - they eventually come on -5-10-15 min”

Tom S., VA (2003 Chevrolet Impala Base 3.4-L V6)
Radio

“It seems that the radio was grounded incorrectly because the AM stations pick up electrical interference whereas the FM stations do not. Also the display is hard to see 1/2 of the time”

Keith C., MA (2003 Chevrolet Impala Base 3.4-L V6)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

“replaced engine.engine throw a rod”

Gray C., NC (2003 Chevrolet Impala Base 3.4-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

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