Given its long-standing reputation as a car that was to be avoided, even as a free upgrade at the rental car counter, it is easy to have low expectations for the Chevrolet Impala. But a 2014 redesign dramatically transformed the Impala from a woefully uncompetitive and outdated model into a thoroughly modern and remarkably enjoyable car.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit.
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
NA
2001
NA
2002
NA
2003
NA
2004
NA
2005
NA
2006
NA
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
NA
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
NA
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
NA
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
NA
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
NA
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
NA
2001
NA
2002
NA
2003
NA
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
NA
Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS standard. Driver-only side air bag available until 2005. Head protection air bags standard from 2006. ESC available from 2008, standard from 2010.
Road Test

Given its long-standing reputation as a car that was to be avoided, even as a free upgrade at the rental car counter, it is easy to have low expectations for the Chevrolet Impala. But a 2014 redesign dramatically transformed the Impala from a woefully uncompetitive and outdated model into a thoroughly modern and remarkably enjoyable car. This phoenixlike rise propelled it from the bottom of our large-sedan ratings to being one of the top-scoring cars we've tested. And in the process, it reclaimed a stature befitting such a classic nameplate.

There are lots of high points here. The new Impala rides like a luxury sedan, with a cushy and controlled demeanor, while delivering surprisingly agile handling, capable acceleration, and excellent braking.

Seating
2 front, 3 rear
Drive Wheels
Front
Warranty

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
sedan
Transmissions Available
  • 6-speed Automatic
Engines Available
  • 2.5-liter 4 (197 hp)
  • 3.6-liter V6 (305 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Chevrolet Impala owners. The owner comments describe problems respondents experienced with this vehicle.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Emission control devices (includes EGR)

"At 30000 mile inspection, the technician found that there was a crack in my catalytic converter. This did not impact the driveability of the car & had they not found it, I wouldn't have known. It was replaced under warranty at no charge."

Charles M., PA (2017 Chevrolet Impala LT 3.6-L V6)
Fuel injection system

"check engine light came on but there was no noticable change in cars operation. When diagnosed the problem was corrected"

Anonymous, NJ (2017 Chevrolet Impala LT 3.6-L V6)
Fuel pump

"fuel pump replaced under warranty. Was indicated by warning light, but no difference in performance was discernible."

Anonymous, NC (2017 Chevrolet Impala Premier 3.6-L V6)

"Was replaced under warranty"

Anonymous, NC (2017 Chevrolet Impala Premier 3.6-L V6)
Sensors (includes O2 or oxygen sensor)

"Check Engine light has come on twice in the past 6 months. First time the evap vent solenoid valve was inoperable. Traced to a problem in the wiring harness. Section of wire was replaced. All work under warranty. Second time I was on vacation in South Carolina. There was an internal failure with the flex fuel sensor. No problem with fuel. Sensor was replaced. Vehicle was beyond basic warranty at time of service."

Anonymous, ON (2017 Chevrolet Impala Premier 3.6-L V6)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Display screen freezes up

"The infotainment system has been going dead, and there is no radio, no Bluetooth, no turn signals (turn signals and their sound runs through the infotainment system). Chevy has been terrible about fixing it since it is intermittent. They have replaced 2 of the 4 on-board computers after finally observing the issues. The USB does not work, still. Dead for music. They tell me it can be used for music on a thumb drive, but thumb drives recognized by our F150 do not play. Chevy's infotainment is a h"

Anonymous, CA (2017 Chevrolet Impala LS 3.6-L V6)
Display screen goes blank

"Hot Day's It would eather not come on or just go out."

Hal G., CA (2017 Chevrolet Impala Premier 3.6-L V6)
Phone pairing (e.g., Bluetooth)

"usually after first starting the car when I push the control button to ask it to call a tel # it says listen for device and does not connect. I wait a few minutes and then when I press the button it responds asking for my command"

Mario S., CA (2017 Chevrolet Impala Premier 3.6-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"The trunk of the vehicle leaked water into the wheel well."

Lyle C., NY (2017 Chevrolet Impala LT 3.6-L V6)
Squeaks or rattles

"As already stated: Extreme vibration which required open bottles of drinking water in cup holders to be capped or the seated passengers would be splashed even while traveling on smooth road surfaces. The Chevrolet Customer Assistance Supervisor assigned to my complaint refused to be Quoted while refusing to do anything to address my complaint."

G D., OH (2017 Chevrolet Impala Premier 3.6-L V6)
Wind noise

"Excessive wind and road noise, low profile tires give harsh ride as well as noise"

Anonymous, OH (2017 Chevrolet Impala Premier 3.6-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Exhaust manifold

"The exhaust manifold broke off from the engine"

Albert Z., IN (2017 Chevrolet Impala Premier 3.6-L V6)
Other/unsure

"the blind spot warning comes on way too late!"

Anonymous, FL (2017 Chevrolet Impala LT 3.6-L V6)

"2 different dealers have fixed it,now parts to fix it again have been on order for 7 weeks. I have contacted GM customer service! They have no answer for the problems except “they are sorry “ I asked for a loaner car! All were taken by other customers!"

L F., OH (2017 Chevrolet Impala Premier 3.6-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Exterior lights (other than headlights)

"turn signal light"

David S., IL (2017 Chevrolet Impala Premier 3.6-L V6)
Headlights

"Not bright enough to see at night, no cornering lights can’t see when turning."

John M., NY (2017 Chevrolet Impala LT 3.6-L V6)

"No Corning lights, headlight are projection and only shine 30 ft ahead if that much. Can,t see when making turns, bad enough that I try not to use car at night. Dealers said no fix operating properly won’t change or add additional lights. Can’t believe your review did not mention this as you rated this car highest in class. I live in area where there are no street lights. I would not buy this car again for this reason. Internet is loaded with complaints about this."

Anonymous, NY (2017 Chevrolet Impala LT 3.6-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Condenser

"Condenser failed under warranty."

Anonymous, TX (2017 Chevrolet Impala LT 3.6-L V6)
Evaporator

"the drain was not installed (correctly?) and it rusted and leaked all refrigerant out. Apparently they had to take the dash out to replace the core."

Anonymous, OH (2017 Chevrolet Impala LT 3.6-L V6)
Refrigerant leaks

"Refrigerant leaked soon after I took delivery. It was quickly corrected by my dealership"

Tom N., IL (2017 Chevrolet Impala Premier 3.6-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Steering wheel vibration

"when first purchased, the steering wheel (& car in general) vibrated around 40 mph. The dealer aligned it (under warranty) & now it only vibrates above 60mph. They hare getting a new machine (Tire Force Variation) & will test my vehicle when it arrives. It was explained to me that this machine balances the tires with the full load of the car, which should lead to a better balance. The problem may be in the tires & (I assume) that this would be a prelude to replacing them. My 2014 Impala did not"

Anonymous, PA (2017 Chevrolet Impala LT 3.6-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Driveline vibration

"GM specified to tire manufacturer, softer rubber in tire treads, which directly resulted in tread cupping' even though tires were rotated on factory suggested times. This has resulted in very extreme road noise and vibration."

G D., OH (2017 Chevrolet Impala Premier 3.6-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Pulsation or vibration

"They claimed the cylinders were rusted due to inclement weather."

Karen K., NY (2017 Chevrolet Impala LT 3.6-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

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