2017 Chrysler Pacifica Reviews, Ratings, Prices - Consumer Reports
Going back as far as 1984 with the debut of the Dodge Caravan, Chrysler ruled the family-hauling roost for many years. But the march of time proved challenging, as knockoffs from Honda and Toyota surpassed the original. Now, Chrysler is back with a vengeance.
Alerts
There are 12 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit.
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.
Fuel Economy & Emissions
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Greenhouse Gas Greenhouse Gas The Greenhouse Gas Rating represents the amount of carbon dioxide the vehicle emits compared to other vehicles of the same model year. This score from the EPA ranges from 1 (worst) to 10 (best).
Smog Rating Smog Rating The Smog Rating represents the amount of health-damaging and smog-forming airborne pollutants the vehicle emits compared to other vehicles of the same model year. This score from the EPA ranges from 1 (worst) to 10 (best).

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
NA
2005
NA
2006
NA
2007
NA
2008
NA
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
Transmission Minor Transmission Minor Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.
Drive System Drive System Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
NA
2005
NA
2006
NA
2007
NA
2008
NA
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS and ESC standard. Head protection air bags standard. Side air bags standard from 2017. FCW and AEB standard from 2021.
Road Test

Going back as far as 1984 with the debut of the Dodge Caravan, Chrysler ruled the family-hauling roost for many years. But the march of time proved challenging, as knockoffs from Honda and Toyota surpassed the original. Now, Chrysler is back with a vengeance. Packing style, a roomy and versatile interior, and high levels of technology, the latest Chrysler minivan is a more compelling vehicle than the lackluster model it replaces. In terms of driving dynamics and functionality, it’s now every bit as good as the Honda Odyssey and Toyota Sienna.

Despite the shrinking audience for minivans and the reality that three-row SUVs have become common family staples, nothing beats a minivan for pure out-and-out room, versatility, and family-friendly functionality.

Seating
2 front, 3 rear, 3 third
Drive Wheels
Front
Warranty
Coverage varies among versions of this vehicle

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
minivan
Transmissions Available
  • 9-speed Automatic
  • CVT
Engines Available
  • 3.6-liter V6 hybrid (248 hp)
  • 3.6-liter V6 (287 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Chrysler Pacifica owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Backup or other camera/sensors

"Intermittent failure of image on back up camera. Became worse, not repairable. Dealer installed new camera. Back up camera system now works well."

Anonymous, IN (2017 Chrysler Pacifica Touring 3.6-L V6)

"Related to Radio sticking issue, but seems to have been solved on last software update."

Anonymous, FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Extremely not reliable"

Anonymous, NY (2017 Chrysler Pacifica LX 3.6-L V6)

"The parking sensors, stability control, and the ABS just stopped working"

Dennis D., NH (2017 Chrysler Pacifica Touring 3.6-L V6)

"Problems were inter related. Radio froze on CCN; Back Up Camera would to work all the time. Had in 3 times for repair."

Thomas M., NJ (2017 Chrysler Pacifica Touring-L 3.6-L V6)
CD player

"When you cut off CD player, it doesn't return to the place on the CD when it was cut off. You have to play CD's through the DVD system and that is problematic. Vehicle has no CD player. This is an engineering problem not a dealer problem. Dealership has gone out of their way to resolve the issue"

Anonymous, NC (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Display screen difficult to see

"The interior display doesn't not have a sensitivity setting and it dims too early/easily, e.g. dawn, sunset, parking garages, in the shade. this will result in the uconnect to be too dimmed to see and render it useless, especially when you need the backup cameras pulling out of a spot"

Gerald T., NY (2017 Chrysler Pacifica Limited 3.6-L V6)
Display screen freezes up

"Touch screen would intermittently stop working"

Anonymous, NM (2017 Chrysler Pacifica Limited 3.6-L V6)

"The screen would freeze, the blu-ray player/dvd player would stop working and then the system would reboot"

Anonymous, GA (2017 Chrysler Pacifica Limited 3.6-L V6)

"Cannot turn off request to pair phone. We don't use it, ever. screen freezes and goes blank. Most of the time, if you shut off the engine and start over, it goes away, but not always."

Anonymous, (2017 Chrysler Pacifica LX 3.6-L V6)

"Display screen showed back up camera even when in drive. Screen would not turn off after engine was off, causing battery to drain."

Anonymous, IA (2017 Chrysler Pacifica LX 3.6-L V6)

"Radio suddenly goes to CNN station and freezes there, but constantly beeps. Can't change it. Back up camera failed also intermittently. Chrysler has tried 3 time to fix it, and though it is better, radio still acts up once and a while. Back up camera is ok. Chrysler tried software updates to fix."

Thomas M., NJ (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"The 8 inch display screen freezes and becomes useless randomly and always if the car does not have a clear view of the sky (UConnect satellite?). Vital controls of the climate control system can still be operated by use of redundant knobs. The extremely expensive and primitive navigation system is useless when the screen freezes. I now use a Garmin GPS which was a fraction of the cost of the one that came with the car. The rest of the non-essential information systems are useless also when the screen freezes at the most needed moment of the trip. One must stop the car, turn the engine off, exit the car with the key fob, shut the door, and walk far enough away that the key fob does not communicate with the car. Then you can get back in, restart the car and the display will reset and load properly. However if you are parked under a roof then the display will freeze again. The dealer says that they apply software updates but still have not fixed the problem. Research on the internet reveals that this is a recurring problem in the Pacifica for the 2017 and 2018 model year with no published fix. How can this go on for two years?"

Anonymous, FL (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"On several occasions, the infotainment system would freeze up. Nothing worked and while on a cross country trip, a little disconcerting to lose the navigation system. Shutting down the car would cause a reboot and eventual restart and all would be well, until the next time. We reported this, but the problem and symptoms failed to exist at the dealership. System has continued to function to this day without having been replaced/repaired."

Anonymous, CT (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Screen froze/quit but dealer was able to easily fix with reprogram and reboot. No recurrent or persistent problem"

Anonymous, IN (2017 Chrysler Pacifica Touring 3.6-L V6)

"System seems to reset the next time car is turned off and back on. Problem has happen multiple times. Dealership just says they cannot reproduce the problem."

Anonymous, GA (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Display screen goes blank

"On a very cold day in winter, the U-Connect screen went totally black. I called my dealership and they had me bring it in the next day. A downloaded software patch took about 30 minutes to install and the screen has been perfect ever since."

Robert D., ON (2017 Chrysler Pacifica Limited 3.6-L V6)

"U-Connect Screen went blank. Chrysler dealer installed a software patch the next day and the problem was resolved. It has not re-occurred."

Robert D., ON (2017 Chrysler Pacifica Limited 3.6-L V6)

"While away on a trip the display screen went blank and the instrument cluster lights would not turn off. While servicing, the dealer technician discovered a connector that was not quite seated all the way. All troubles cleared when that connection was restored."

Dennis G., IA (2017 Chrysler Pacifica 3.6-L V6)

"this happened once before. it came back on by turning off the ignition and restarting. today it has gone blank and cannot be re-started."

Larry N., WI (2017 Chrysler Pacifica Limited 3.6-L V6)

"Display screen quit working and was blank. I took it to the nearest dealer and they fixed the problem."

Bruce W., IL (2017 Chrysler Pacifica Limited 3.6-L V6)
External music device interface (e.g., smart phone, MP3 player)

"Music (radio or bluetooth music) automatically comes on when you start the car -- even though it was off when you previously turned the car off"

Dawn L., FL (2017 Chrysler Pacifica Limited 3.6-L V6)

"smartphone will no longer link with auto. I-800 number says I need to update the system and I am unable to do so. My wife is seriously inconvenienced by no longer being able to hands free use of phone"

William S., LA (2017 Chrysler Pacifica 3.6-L V6)

"Music from my smartphone often won't play via bluetooth, even though the car's bluetooth settings say it's connected"

Carl A., CA (2017 Chrysler Pacifica Limited 3.6-L V6)
In-dash navigation system (GPS)

"Bad route selection"

R E., IA (2017 Chrysler Pacifica Limited 3.6-L V6)

"You can not count on it to get you where you want to go. Sometimes it is good and other times it stinks"

Anonymous, FL (2017 Chrysler Pacifica 3.6-L V6)

"Intermittent malfunction. Can't seem to identify what direction is north"

Anonymous, IL (2017 Chrysler Pacifica Limited 3.6-L V6)

"Our problem is with the phone,it will not stay connected and have to repair each time we drive it Dealer replaced radio system 4 times and the wouldn't do any more told us was our phone."

Anonymous, (2017 Chrysler Pacifica Limited 3.6-L V6)

"a $40,000+ vehicle should NOT require the purchase of a new $100 map upgrade each year PLUS one hour of MY time to apply the updates AND STILL HAVE THE MAPS BE OUTDATED (compared to free Google maps)!!!!!!"

Anonymous, (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"GPS maps were obsolete when I purchased the vehicle, I have purchased the appropriate map update multiple times, but have never been able to successfully apply the update. The system still has the original maps, which are pretty much only useful on inter-city highway trips."

Anonymous, FL (2017 Chrysler Pacifica Unsure 3.6-L V6)

"It is totally unreliable. The company told us to go in circles in a parking lot and do start/stop mumbo jumbo to recalibrate it. We did, and it is still unreliable we use our phones, which is very inconvenient when driving"

Anonymous, MS (2017 Chrysler Pacifica Unsure Unsure)

"Doesn't show some major roads. Often doesn't show the hiway correct speed limit. Car was taken back to dealer as they said there was a TSB for these problems. It didn't help. These are only minor problems."

Anonymous, WI (2017 Chrysler Pacifica LX 3.6-L V6)

"Vehicle purchased had an outdated gps. friend purchased home in 2015 and it wasn't on. After talking to cust. service for about a year they finally sent me an update which cost an additional $99. It was $149 but gave me a $50 discount. I took it to the dealer and they said my vehicle software is out of date and it has to be updated. The service rep said they will report that there was trouble with my software and they could do it under warranty. Otherwise it would cost approx. $250. They got it all working up to date. I still can't connect my flip top cell phone. The new software will not connect."

Anonymous, PA (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"We drove new vehicle off the lot from Atlanta to Seattle with plans to visit family and friends along the way. The GPS was not able to find several small towns with populations between 7000-20,000. When we mentioned to Chrysler dealer we were told there would be a software upgrade available in few months - for around $150."

Anonymous, GA (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Phone pairing (e.g., Bluetooth)

"Too complicated plus an update on my phone killed pairing. Had to wait 30 days for another update"

Anonymous, FL (2017 Chrysler Pacifica LX 3.6-L V6)

"Sometimes it does not work. May be my wifes phone had problem with electric starter and doors, May have been a verizon monitor that was plugged in, went away whe this was stopped."

Anonymous, (2017 Chrysler Pacifica Limited 3.6-L V6)

"Same as the Jeep. I don't want to choose a primary phone. Both of ours phones should work....like the Toyota's"

Anonymous, PA (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"when I try to make hands free phone call, the display states loading phone book this is a intermittent problem. I can make phone calls by dialing from my phone or by selecting phone book on the vehicle display and scrolling throe the names, not good idea when driving ."

Stanley C., NJ (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"The Bluetooth connectivity is quite unreliable. I have an iPhone and several other Bluetooth devices that work without fail. Sometimes the Bluetooth in the van connects, but the controls don't work. Or it connects and the phone thinks it is connected, but the sound isn't playing through the speakers. It is quite annoying. I'd rather not have the feature at all. Also, the in-dash system (touch screen with backup camera, radio, bluetooth, etc.) blew a fuse. This seems silly, but there was no change in the use of the system and it just stopped working. I was relieved when it turned out to be a fuse, which was an easy fix. On a related note, the fuse box is nicely accessible and labeled, and had spare fuses to boot. The radio, climate control, and gear shifting all seem to be done via computer, and not a very performant computer system at that. There is constantly a delay for everything. It is entirely infuriating that I have to wait for the car to shift into park or reverse, or that the volume doesn't work immediately. I'm very unimpressed by the system in the van altogether. At first it all seemed very cool, but I would happily go back to a fully mechanical system without all the annoying quirks."

Dana K., OH (2017 Chrysler Pacifica 3.6-L V6)

"The problem with the radio and pairing of the phone was the radio wouldn't actually hang up my phone call. So the call appeared to still be active even with the car was off which may the radio un-usable and all things that ran through it. After 48 hrs it eventually killed the battery when the car died it re-set and I took the car to the deaier who replaced the radio."

Jayme S., IL (2017 Chrysler Pacifica Platinum 3.6-L V6)

"It will not pair"

Anonymous, PA (2017 Chrysler Pacifica Touring-L 3.6-L V6)
Radio

"Radio gets stuck on one station. Numerous visits to dealers for 'software' fixes have only lessened but not fixed the problem."

Anonymous, FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"See previous."

Thomas M., NJ (2017 Chrysler Pacifica Touring-L 3.6-L V6)
Rear entertainment system (e.g., DVD player, rear screen)

"Other than the original games, the lack of anything new in their "store" is appalling."

Anonymous, (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"DVD player would not play."

Ed G., TX (2017 Chrysler Pacifica Limited 3.6-L V6)

"The display showing and controlling CD and DVD player will not start (show content or provide functionality) after the car is started until one or more other display functions have been activated (e.g., display map on GPS, use other applications, etc.). If the first application you start is the theater controls, the display will remain blank until you have (providing no controls) until you start some other display. If audio is playing from a CD, it plays, but you have no means of controlling what it is doing without the display. This is probably a software bug, but we have not had time to take the car in to have the problem worked on."

Anonymous, TN (2017 Chrysler Pacifica Limited 3.6-L V6)

"System did not work and took several trips to the dealer to repair."

Anonymous, GA (2017 Chrysler Pacifica Platinum 3.6-L V6 plug-in hybrid)
Routine software updates

"Radio updates had been a problem until after the radio was replaced as stated in the previous steering problem."

Anonymous, GA (2017 Chrysler Pacifica Limited 3.6-L V6)

"The Uconnect system repeatedly told me it wanted to update itself and what I should do but over 3-4 months it never quite succeeded and finally the whole system stopped working it told me to go to dealer. They did fix it but I was stuck waiting for it for close to 4 hours. I suspect that because my driving is mostly very short stop and start within a small area that the time for downloading was never quite enough, but that is totally a guess"

Anonymous, TX (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"I have applied software updates from UConnect , and the dealer has applied various software updates for other areas such as recall fixes. Even though the latest software updates have been applied, my 8 inch info display and navigation scree still randomly freezes."

Anonymous, FL (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Recall updates performed but didn't encounter any trouble."

Anonymous, FL (2017 Chrysler Pacifica LX 3.6-L V6)
Software update fixes

"Side doors and/or lift gate would open immediately after closing, or when I wasn't looking. A dealer software update seems to have fixed it. Now, I don't trust it, so I stand there and watch until all are closed and locked and key FOB is in the Faraday shielded pouch."

Anonymous, AZ (2017 Chrysler Pacifica Touring 3.6-L V6)

"Chrysler used a push over-the-air software update process. The first update broke all of the on-screen functions. The parts ordered to replace the borked electronics package did not work. The 2nd electonics package worked but took three to four months to arrive. This left the electronics dead for about six months. Bad deal!"

Anonymous, AK (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"I find it hard to believe that in 3 years I have had to get software updates 4 times to keep this vehicle performing as intended."

Anonymous, AR (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Car needed a "software update" to correct a jolting slippage when accelerating then decelerating at low speeds (10-30mph)."

Anonymous, CA (2017 Chrysler Pacifica Unsure 3.6-L V6)

"GPS indicated I was somewhere else at any given time, even while standing still."

David H., (2017 Chrysler Pacifica 3.6-L V6)
Steering wheel controls

"Left side controls both above and below the steering wheel have quit working. Vehicle is currently at the dealership for repairs to the problem."

Anonymous, VA (2017 Chrysler Pacifica Limited 3.6-L V6)

"the dash lights up and tells me to put both hands on the wheel. this always occurs when both hands are on the wheel."

Larry N., WI (2017 Chrysler Pacifica Limited 3.6-L V6)
Voice control commands

"Voice recognition is inconsistent, and one time, it actually cursed at me! I was using voice commands in the on-board Yelp application (part of UConnect), and I asked it to find Pluckers. It repeated back that it was finding the nearest Fuckers and actually spelled out Fuckers on my screen. My children were in the car, and they gasped - as did I! I tried it again, and the same thing happened."

Anonymous, TX (2017 Chrysler Pacifica Limited 3.6-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Gear selector or linkage

"Electronic gear selector was not working properly (lights did not always come on, "shifter service required" message was provided on dash. This did not affect the shifter from working, so we drove it for months (relocating) before getting to the dealer to repair it under warranty"

Anonymous, TX (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Service shifter message appears on the dash and when you use the rotary dial the light that illuminates the P,R,N,D,L does not come on, but the vehicle will go into the selected gear"

William B., IN (2017 Chrysler Pacifica Limited 3.6-L V6)

"At 900 miles had problems with parking brake coming on whether driving forward or back. At 970 miles while in park the car started at a very high velocity and ended in a terrible wreck. Fortunately the car hit a concrete barrier or it would have gone on the the busy highway. A representative of Chrysler examined the car after the wreck and said there was nothing wrong with the car. We had the vehicle rebuilt and the parking brake problem has persisted. We filled for a lemon law repurchase. Chrysler has again said there is nothing wrong with this car. They have given no explanation why the car started at high speed while the foot was on the brake and the transmission was in park. This vehicle is a death trap and should not be used."

Anonymous, WI (2017 Chrysler Pacifica 3.6-L V6)
Rough shifting

"headlight not plugged in from factory - dealer missed it trans control flashed"

George G., NY (2017 Chrysler Pacifica Touring 3.6-L V6)

"initially transmission shifted erratically. After about 4000 miles it settled down. Now there is operational noise in the thirty to forty MPH range. Dealer said it is the torque converter and transmission functioning. the sound is annoying but the transmission seems to be working satisfactorily"

Anonymous, FL (2017 Chrysler Pacifica Limited 3.6-L V6)

"Sometimes shifting between 1st and 2nd gear and down shifting when turning a corner. Otherwise the transmission is smooth and shifting is not noticeable"

Anonymous, CA (2017 Chrysler Pacifica Limited 3.6-L V6)

"Problem has been persistent since year two. Have had multiple software updates that resolve the problem only to see it return again. When accelerating at lower speeds there will be a noticeable kachunk as the engine shifts. Happens almost every time you drive the car, especially when driving/accelerating uphill"

Anonymous, OH (2017 Chrysler Pacifica Limited 3.6-L V6)

"From time to time the transmission will have a slight gap when it shifts and at times will make a loud boom and the van will shake as it slams into gear. It is a very intermittent occurrence and cannot be replicated when I discussed the problem with the dealer."

Anonymous, WA (2017 Chrysler Pacifica Limited 3.6-L V6)

"Car performs hard shift at 15, 25, and 35 mph"

Anonymous, TX (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"At 30 and 55 the transmission gives a hard clanking shit to next gear when continuously accelerate. If I let go of gas pedal the transmission shifts without the clank shifting."

Anonymous, (2017 Chrysler Pacifica Touring 3.6-L V6)

"Never resolved. still will shift rough."

Anonymous, OH (2017 Chrysler Pacifica Touring 3.6-L V6)

"rough shifting in low gear. Feel like been hit from behind"

Anonymous, FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"The trouble started at about 8 months the car would stumble through the shifting pattern it would almost come to a complete stop2 or 3 times after you stopped for a red light or turning to the right it stopped right in the middle of very busy intersection and would not move I forced it off the road it was making a very loud noise. Then there was a recall I also had a case opened with Chrysler. The car is some better I was disappointed DH"

Anonymous, (2017 Chrysler Pacifica Unsure 3.6-L V6)

"As an intermittent problem, during mild acceleration, the vehicle sometimes SLAMS into gear, giving the sensation that I was just rear-ended. The dealership service department informed me that there is nothing that they can do about it except reset the transmission control software. They did that, but the problem still occurs. It is very annoying, but as far as I can tell, not damaging."

Anonymous, FL (2017 Chrysler Pacifica Unsure 3.6-L V6)

"The transmission is intermittently very jerky when traveling and low speeds under 20 mph."

Anonymous, CA (2017 Chrysler Pacifica Touring 3.6-L V6)

"1. Delayed engaging when shifting from reverse to drive. 2. Occasional jerk on acceleration immediately after a stop. (e.g. traffic light turns green while coming to a stop. Dealer checked it but can't fix either problem."

Anonymous, AZ (2017 Chrysler Pacifica Touring 3.6-L V6)

"Transmission fails to downshift when making a slow right turn. then engages with a significant jolt. Dealer unable to correct problem."

Larry W., CA (2017 Chrysler Pacifica Touring 3.6-L V6)

"Rough shifting at low speeds. Dealership updated software. I didn't notice a difference and took it back 2 weeks later. Dealership updated more software. So far (2 weeks) it seems to have improved."

Anonymous, MD (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"rough shifting at slow miles per hour in slow moving traffic at 13 to 14 MPH, also at higher speeds at steady speeds. It clunks and jolts noticeably when this occurs. It also occurs when it downshifts especially in heavy slow-moving traffic. Updated software did not fix the problem and had no effect both times it was updated. This is the first year of the new 9-speed transmission installed by Chrysler. I bought the vehicle only because Chrysler discontinued my Town and Country minivan and I loved the roomy back section of these vehicles that allows me to transport work materials needed for maintenance I do on my rental property."

Joe C., VA (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Rough shifting at times that occur nearly early day is violent similar to a vehicle crash - the shift occurs when throttle is released at specific speeds like 15 mph, 34 mph, or 54 mph - the dealer says no problem and problem can't be duplicated"

Anonymous, NJ (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"While driving in lower gears (up to 45 mph vehicle shift rough at times which feels like being hit by another vehicle in the rear"

Harald B., FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Especially when shifting from reverse to drive, the shifting stalls for a second or two and then moves where it was supposed to go. Appears to stall."

Anonymous, IL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"This is an intermittent problem (i.e., not easily reproduced.) In speeds up to about 35 mph, the car shifts very hard. It is actually quite scary sometimes because it shifts so hard. When this occurs, it is in the acceleration mode, not when decelerating. No codes are produced, so the service people are very limited in what they can do in order to fix the problem."

Anonymous, MI (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Vehicle stalls when turning a corner or in stop and go traffic. It does not stop completely but “jerks’ violently with loud noise. This happens only at low speed during first few transmission shifts and when slowly accelerating and decelerating. I would describe it as a “timing” problem. Dealer can’t/won’’t repair unless problem occurs while in their position. Problem does not occur regularly but does occur suddenly and without warning. I believe there was a recall on this very problem. Dealer claims to have performed that recall but no written record."

Anonymous, IL (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"rough shifting, especially when changing from downshifting to upshifting."

Anonymous, VA (2017 Chrysler Pacifica 3.6-L V6)

"Rough shifting and jerking in cold weather. First dealer did not solve problem. Second dealer replaced the valve body, under warranty."

Margaret M., MI (2017 Chrysler Pacifica Touring 3.6-L V6)

"Shifting is rough. Dealer has not been able to fix. Curse control will not shut off when press on brake. Curse also will speed up significantly and will not control speed when going down hill. Have had to shut it off and use brake."

Anonymous, OH (2017 Chrysler Pacifica Limited 3.6-L V6)

"This problem is still unresolved. It surges at times of low speeds and shifts very hard. But the dealer has been unable to recreate / resolve the issue."

Anonymous, GA (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"occasionally on accelerating at low speed, the transmission shifts with aclunk and jerk. I have had it in to the dealer who said it was a computer issue that they resolved with an update. It is still happening"

Anonymous, FL (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Slipping transmission

"At times the transmission does not shift as it should and clunks as it catches up with the RPM"

Anonymous, TX (2017 Chrysler Pacifica Touring 3.6-L V6)

"This problem started in year two and it was addressed, it came back around 50,000 miles and was fixed; have not had it happen for a while"

Anonymous, OH (2017 Chrysler Pacifica Limited 3.6-L V6)

"It took them 4 tries to get it repaired"

Anonymous, (2017 Chrysler Pacifica Touring 3.6-L V6)

"At very low speed when attempting to pull van into the garage, the Pacifica hesitates and struggles to fin the right gear."

Anonymous, IA (2017 Chrysler Pacifica LX 3.6-L V6)

"I don't know if the problem with the transmission was slipping the car had difficulty shifting to the next gesr"

Anonymous, (2017 Chrysler Pacifica Unsure 3.6-L V6)

"Electronic transmission has slipped many time on take off"

Joel W., NC (2017 Chrysler Pacifica Touring 3.6-L V6)

"vehicle can be slow to respond to accelerator input and can lurch into gear"

Anonymous, IL (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Clutch slips and jerks when making a slow start. All drivers are over 70 years old. Slow everyone does a slow acceleration"

Robert H., TX (2017 Chrysler Pacifica Touring 3.6-L V6)

"I'm of the opinion the transmission is slipping but was explained by service it is the same issue as the bucking transmission."

Anonymous, NJ (2017 Chrysler Pacifica Touring 3.6-L V6)
Transmission computer

"Periodically, while down shifting, transmission went into neutral. Occasionally while accelerating from a stop, it feels like the transmission is searching for the appropriate gear"

Anonymous, MI (2017 Chrysler Pacifica Limited 3.6-L V6)

"In the 5 months that I've owned my Pacifica, I've had the check engine light come on 4 times, at least three of those times were all for an error code related to the Transmission, so far, the dealer has replaced two different transmission wire harnesses and the transmission controller., as of today, my Pacifica has spent 15 days in the shop for this issue"

Anonymous, VA (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"The transmission disengaged twice while driving one day. Several unusual alarms and warning lights instructing driver to "shift." This was after perfect performance for 10 months. Because of safety of the car disengaging from a drivable state, we took it into the dealer. The dealer updated the transmission software and they explained that should take care of the problem. So far, three weeks in, no problems"

Anonymous, FL (2017 Chrysler Pacifica Platinum 3.6-L V6)

"IT SLIPS"

Anonymous, TN (2017 Chrysler Pacifica Limited 3.6-L V6)

"Vehicle was shifting hard at low speeds. Found vehicle to have Tcm update 21-035-19. Updated Tcm to latest software...no further issues. All Completed within 1 day."

Anonymous, (2017 Chrysler Pacifica Touring 3.6-L V6)

"Pacifica dealership told us the transmission computer just "needed an update" in order to stop the transmission from slipping and causing the car to jump when changing speeds up n down between 10-30mph."

Anonymous, CA (2017 Chrysler Pacifica Unsure 3.6-L V6)

"pause and clunking noise when downshifting"

Anonymous, NC (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"The transmission was was acting weird, but Chrysler fixed it under waranty."

Ian V., CA (2017 Chrysler Pacifica Platinum 3.6-L V6)

"At slow rolling speeds including start of acceleration, transmission would buck, slip in and out of gear... very frightening. Covered under warranty and was supposedly fixed by updating computer system ... however, have had two additional incidences and service is not able to find cause."

Anonymous, NJ (2017 Chrysler Pacifica Touring 3.6-L V6)

"Stayed locked in 3rd gear and would not shift out."

Steven S., OR (2017 Chrysler Pacifica Touring-L 3.6-L V6)
Transmission leaks

"Tubing from the transmission to the transmission cooler became disconnected due to improper seating at the factory. Vehicle stopped in the middle of a Florida highway and had to be towed back to the dealer"

Anonymous, FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Poor dealer pre-delivery inspection"

Warren G., MI (2017 Chrysler Pacifica Touring-L 3.6-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"Radeater leak"

Dennis D., AL (2017 Chrysler Pacifica Touring 3.6-L V6)

"A leak, somewhere in a roof panel junction, leaked when it rained. At one time an inch of water accumulated in the well the middle seat folds into, and the drivers seatbelt would be wet."

Anonymous, WA (2017 Chrysler Pacifica Touring 3.6-L V6)

"During a rain, water would leak in from driver side pillar"

Anonymous, CA (2017 Chrysler Pacifica Limited 3.6-L V6)

"The leak pools indeed the drivers area. Resulting in wet drivers seat belt. Doesn't consistently happen"

Anonymous, MA (2017 Chrysler Pacifica Unsure 3.6-L V6)

"smell of antifreeze leaking into the passenger compartment"

Anonymous, WA (2017 Chrysler Pacifica Unsure 3.6-L V6)

"wind & road noise, in the the doors."

Robert B., WI (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"after vehicle left outside in rain, drivers seatbelt becomes wet in retractor."

Charles M., MI (2017 Chrysler Pacifica Touring-L 3.6-L V6)
Seals and/or weather-stripping

"this relates to the previous problem of wind noise. they need better seals or weather stripping"

Anonymous, WI (2017 Chrysler Pacifica Limited 3.6-L V6)

"Wind noise on windy days was loud. The dealer replaced the door seals and it reduced the noise considerably."

Dale S., IL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"see previous comments about moonroof"

Anonymous, NY (2017 Chrysler Pacifica Limited 3.6-L V6)

"this problem is closely related to problem with moonroof squeaks."

Anonymous, NY (2017 Chrysler Pacifica Limited 3.6-L V6)
Squeaks or rattles

"My passenger side sliding door has developed a loud rolling sound like it needs lubricating."

Anonymous, WI (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Brakes when backing up in cold weather"

Anonymous, SD (2017 Chrysler Pacifica Limited 3.6-L V6)

"sun/moon roof squeaked, rattled when inside of car was warm . had to be removed and completely new weatherstripping and bolts replaced"

Anonymous, NY (2017 Chrysler Pacifica Limited 3.6-L V6)

"Under highway speeds, the car makes excessive noise."

Frank S., IL (2017 Chrysler Pacifica Limited 3.6-L V6)

"Tailgate door clicking on opening. Corrected by dealer under warranty."

Anonymous, ON (2017 Chrysler Pacifica Limited 3.6-L V6)

"Sunroof was installed misaligned , made rattling noise until it was realigned"

Anonymous, NJ (2017 Chrysler Pacifica Limited 3.6-L V6)

"rear moonroof panel squeaks when interior of car is very warm"

Anonymous, NY (2017 Chrysler Pacifica Limited 3.6-L V6)

"There was a broken rod in the passenger sliding rear door. Caused a clicking and banging noise. Was repaired under warranty"

John S., ON (2017 Chrysler Pacifica Limited 3.6-L V6)
Wind noise

"reviews said the Pacifica was very quiet. i found it to be excessively noisey on windy days. I took it to the dealer and they agreed and installed a new set of door seals. it did not help. at this time there is not a remedy for this problem"

Anonymous, WI (2017 Chrysler Pacifica Limited 3.6-L V6)

"on the riders side"

Anonymous, TN (2017 Chrysler Pacifica Limited 3.6-L V6)

"It's very noisy, when driving in windy conditions . There is a lot of wind noise on the passenger front and side door"

Anonymous, WI (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"The wind noise was caused by a door misaligned"

Anonymous, IL (2017 Chrysler Pacifica Limited 3.6-L V6)

"Wind noise from riders side front door window when going 65 mph or more."

Anonymous, (2017 Chrysler Pacifica Touring 3.6-L V6)

"from new always had wind noise"

Anonymous, MO (2017 Chrysler Pacifica Limited 3.6-L V6)

"Have had this problem right from the start and we bought it new and our dealer, just about called us a lair because no one else has the wind noise. We are just putting up with it, we may talk to a different dealer!!"

Anonymous, WI (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Depending on the direction we are driving and the speed of the wind, the car has serious wind noise. We have asked the dealer to try to remedy the situation, but they have been unable to do anything about it."

Anonymous, IL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Wind noise on front passenger side"

Anonymous, MI (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"For the first year we encountered no issues, but the last two when you are traveling at interstate speeds you need to increase volume on the radio to hear in passenger or rear seats"

Anonymous, AR (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"One of the sliding doors has wind noise"

Anonymous, MI (2017 Chrysler Pacifica Unsure 3.6-L V6)

"Always sounds like a window is open. It’s bad for us and has not fixed!"

Anonymous, WI (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Wind noise on doors & road noise"

Robert B., WI (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Air noise around a couple of doors. Normal opening and sliding doors."

Anonymous, PA (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"driver rear door has wind noise & driver door???"

Anonymous, WI (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"the problem happens on a windy day. I took it to the dealer and the service writer rode with me and agreed it was a problem. the dealer replaced the door seals but that did not solve the problem. the service writer rode with me again and noted that the problem was still there. the dealer said that's was all they could do to solve the problem. So the problem is still a problem. Chrysler will not do anything to fix the problem."

Larry N., WI (2017 Chrysler Pacifica Limited 3.6-L V6)

"around doors"

Duncan F., TN (2017 Chrysler Pacifica Limited 3.6-L V6)

"on windy days there is bad wind noise. took it to the dealer , they replaced the seals at n/c still had wind noise on windy days"

Larry N., WI (2017 Chrysler Pacifica Limited 3.6-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"Exterior moldings fell off"

Mordechai G., NY (2017 Chrysler Pacifica Limited 3.6-L V6)

"It was just one piece...not a big deal"

Leslie C., IL (2017 Chrysler Pacifica Limited 3.6-L V6)
Loose interior trim or moldings

"padding around top of passenger door"

Donald M., TN (2017 Chrysler Pacifica Touring 3.6-L V6)

"Dash material bubbling on passenger side. Corrected by dealer under warranty."

Anonymous, ON (2017 Chrysler Pacifica Limited 3.6-L V6)
Paint (fading, chalking, cracking, or peeling)

"Paint on the hood is bubbling up and away from the metal. Currently it covers about 3 square inches."

Anonymous, WA (2017 Chrysler Pacifica Touring 3.6-L V6)

"paint on the hood --- they repaint the front part of the hood"

Anonymous, MO (2017 Chrysler Pacifica Limited 3.6-L V6)

"Paint on front hood started to blister with poor prep work at factory. Was completed under warrantee."

Anonymous, FL (2017 Chrysler Pacifica LX 3.6-L V6)

"paint bubbling along front hood edge"

Anonymous, NC (2017 Chrysler Pacifica LX 3.6-L V6)

"peeling on the hood"

Anonymous, (2017 Chrysler Pacifica Limited 3.6-L V6)

"Paint on the hood chipped and faded."

Anonymous, (2017 Chrysler Pacifica Limited 3.6-L V6)

"paint is bubbling and chipping away on two spots on hood"

Anonymous, (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"The paint on the hood began to blister due to corrosion. The dealer reviewed the problem and made a complete warranty repair."

Anonymous, (2017 Chrysler Pacifica Touring 3.6-L V6)

"Paint bubbles (?) on aluminum hood. Chrysler fixed problem at no cost to me."

Anonymous, MI (2017 Chrysler Pacifica Touring 3.6-L V6)

"paint on front of hood was discoloring, flaking"

Anonymous, MI (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Paint on hood is bubbling. Chrysler dealer said bubbling occurring because hood is now aluminum and paint has trouble adhering. Would repair under warrantee."

Anonymous, (2017 Chrysler Pacifica Unsure 3.6-L V6)

"Paint on the hood of the car bubbled up in several areas"

Anonymous, CT (2017 Chrysler Pacifica Unsure 3.6-L V6)

"Hood starting erosion of paint on edges but was replaced under warranty"

Joel W., NC (2017 Chrysler Pacifica Touring 3.6-L V6)

"The hood was cracking and was repaired"

Anonymous, WI (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Paint was blistering on the front edge of the hood like it was rusting but the hood is aluminum. Dealer fixed it under warrantee."

William F., MI (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Edge of hood paint was bubbling"

Anonymous, MD (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Right after I first purchased this car, I had a clear plastic tape professionally installed on the hood in order to protect it from stones and other objects. Yet the paint on the hood bubbled up. I took it to a Chrysler body shop. As I started to explain to he guy what the problem was, he said to me...Is this on the hood? He described this as a common problem on Pacifica hoods, originating from the factory where the hoods are produced. They had to replace the entire hood, which he said was the common fix."

Anonymous, MI (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"The paint on the frontip of the hood bubbled up."

Sharon C., OH (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"The paint in the front portion of the hood bubbled. My husband showed it to the service tech when we took the car in for regular maintenance. He took photos and sent them to their body shop. They called the next day and said that it would be repainted under warranty and I would get a rental car for the three days they will have it."

Pat B., PA (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"When I went to the dealership in March to swap my winter tires over, I showed the advisor a small (dime-sized) paint bubble on the front edge of the hood. I asked how should I go about fixing it and he said that he would get Chrysler to authorize him to fix it for me no charge. He did. Now there is no hint of where the little paint bubble used to be."

Robert D., ON (2017 Chrysler Pacifica Limited 3.6-L V6)

"The front edge of hood starting peeling,But dealership said two days to repaint,But took a week and they didn't call or return calls. Had to go back in to find out they had to order and replace hood. I ask why no one called ;ied and said they had but was no message on phone when returned home,"

Anonymous, MN (2017 Chrysler Pacifica Limited 3.6-L V6)

"Less than 2 years old and paint is starting to bubble on hood. Had same issue with a previous Dodge Grand Caravan"

John S., ON (2017 Chrysler Pacifica Limited 3.6-L V6)

"The paint bubbled up on the hood edges."

William W., FL (2017 Chrysler Pacifica Touring 3.6-L V6)

"the hood cracking"

Anonymous, NY (2017 Chrysler Pacifica Touring 3.6-L V6)

"front and rear plastic bumper covers are 1 or 2 shades different than body color."

Charles M., MI (2017 Chrysler Pacifica Touring-L 3.6-L V6)
Rust

"Bubbles on hood all ready, less than 3 years old."

Anonymous, OH (2017 Chrysler Pacifica Touring 3.6-L V6)

"The pinch weld on the hood was corroding. The dealer covered the repair"

Kent B., NY (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"A small amount of paint rising bubbling (rust?) at the chrome strip on bottom of hood, passenger side. Took about six months and 3-4 trips to dealer."

Anonymous, PA (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Blistering under the paint on the hood. So far, I have not had it repaired."

Kerry K., ON (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"There is an approximately half-inch rust bubble on the upper rear edge of the passenger side sliding door."

Anonymous, NJ (2017 Chrysler Pacifica Touring 3.6-L V6)

"lower edge of hood waiting to see if it comes back -this is very upsetting"

George G., NY (2017 Chrysler Pacifica Touring 3.6-L V6)

"Paint along front edge of hood bubbled with rust underneath"

Anonymous, OH (2017 Chrysler Pacifica Platinum 3.6-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

"needed replaced at 5600 miles"

Susan Z., FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"copmpressor just stopped functioning properly"

Anonymous, IL (2017 Chrysler Pacifica Limited 3.6-L V6)

"A/C compressor became noisy and had to be replaced"

Anonymous, OK (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"This vehicle has 2 AC compressors. The rear compressor went out completely. After much discussion (since the warranty was up - more than 36,000 miles, but only 2.5 years old), Chrysler did pay for most of the repair. So far the repair is working fine."

Anonymous, IL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"compressor developed an intermittent short that was difficult to diagnose until it failed in the dealer service area."

Jerrold G., NY (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"The AC slowly stopped cooling. It was replaced and works fine ow."

Anonymous, MS (2017 Chrysler Pacifica)

"replaced in first year"

Susan Z., FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)
Automatic climate control

"automatic temp control quit functioning after delivery. Fixed and did not return"

Anonymous, TX (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Outside temperature system is off by 8-12 degrees. Have taken the car into service 4 times and they still cannot fix it"

Dawn L., FL (2017 Chrysler Pacifica Limited 3.6-L V6)

"the driver's temperature setting changes on its own and some times blows cold air when it's set on a higher temp setting. It's sporadic and doesn't happen all the time"

Gerald T., NY (2017 Chrysler Pacifica Limited 3.6-L V6)
Condenser

"The condenser did not fail, it was only a part of the valve that did fail."

Anonymous, AZ (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"A/C blew hot air needed a new condensor"

Anonymous, (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Rocks flew through grill and hit condenser twice causing a leak and needing replacement. Not necessarily Chrysler's fault."

Anonymous, MI (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Evaporator

"The evaporator stopped working. We still have no AC after one week. It's still at the dealership and has been diagnosed but not yet repaired"

Anonymous, KY (2017 Chrysler Pacifica Limited 3.6-L V6)
Refrigerant leaks

"replaced refrigerant at 5000, then at 5600 miles"

Susan Z., FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

";one time leak which was on tubing- replaced by dealer after owning 6 months; lost refrigerant and AC did not cool before replacement"

Anonymous, NY (2017 Chrysler Pacifica 3.6-L V6)

"I got to work with a smoking from under the hood. Colleague at work looked and thought my coolant was low. My husband drove up to get me and fill it to drive home. Took it to dealer and they found the leak. Could not determine a cause, but it was fixed under warranty in 48h with a rental car provided"

Anonymous, NC (2017 Chrysler Pacifica Limited 3.6-L V6)

"Refrigerant line corroded near rear of car and leaked. Line replaced and problem solved."

Anonymous, MI (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"A valve on the condenser leaked and had to be replaced. It was replaced under warranty and quickly and did not significantly impact operation of the Pacifica."

Anonymous, AZ (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"The refrigerant leak was in the line that ran to the rear climate system. The line is long and difficult to access so the repair was very labor intensive and expensive. Modern coolants are also very pricey. A recharge necesary to actually identify the problem cost several hundred dollars."

Anonymous, (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Air conditioner stopped producing cold air. $200 to find the problem. I then paid $2000 for an extended warrantee. Warrantee good until Dec 2021. Warrantee paid for repair."

Anonymous, (2017 Chrysler Pacifica Unsure 3.6-L V6)

"The Freon was leaking from a faulty part - had to wait 3days to replace the part"

Anonymous, MN (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Rear air lines leaked in less than 3 years even with an undercoating applied by the dealer at purchase when new."

Anonymous, MI (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

12V power plug

"Just stopped working. Could not get fuse out of conveniently located fuse box under hood to check to see if it was blown"

Anonymous, MI (2017 Chrysler Pacifica 3.6-L V6)
Alarm or security system (excluding aftermarket systems)

"there was a faulty sensor in the back door that kept setting off the alarm for no reason. They had it for 2 weeks in repair"

Anonymous, NJ (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Body control module

"Automatic doors opened and shut without being told to do so."

Anonymous, IA (2017 Chrysler Pacifica LX 3.6-L V6)
Cruise control

"A safety recall to reprogram the cruise module. There was a chance that the cruise would not deactivate when pressing on the brake pedal."

David F., TN (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"RECALLED"

Anonymous, FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)
Exterior lights (other than headlights)

"Turn signal light bulb out. Warranty replaced no charge."

Anonymous, NC (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"The parking lights weren't working properly. I have no idea what was wrong."

Anonymous, ON (2017 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)
Headlights

"one headlight unhooked from factory - simple plug in"

George G., NY (2017 Chrysler Pacifica Touring 3.6-L V6)

"Lights burned out."

Anonymous, SC (2017 Chrysler Pacifica Limited 3.6-L V6)

"Passenger-side headlight burnt out. Cost $375, not covered under extended warranty."

Anonymous, FL (2017 Chrysler Pacifica Limited 3.6-L V6)
Keyless entry

"the Key fob did not integrate into the memory settings for each key"

Anonymous, IL (2017 Chrysler Pacifica Limited 3.6-L V6)

"Key fob would not unlock the door, in freezing weather."

Anonymous, MN (2017 Chrysler Pacifica Touring 3.6-L V6)

"1uch trouble with doors or lift gate remotely opening while vehicle is parked and locked. and FOB is in my pocket. Dealer can't fix the problem. Factory apologized for the problem of doors opening, but offered no solution."

Anonymous, AZ (2017 Chrysler Pacifica Touring 3.6-L V6)
Warning lights

"check engine light came on, they found problem and replaced part at no charge"

William S., NY (2017 Chrysler Pacifica LX 3.6-L V6)

"Air bag warning light was erroneously illuminated."

Anonymous, TX (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Alignment

"I believe that the car was delivered with incorrect alignment.The dealer originally checked and aligned the car within the the first 1000 miles under warranty. I recently paid the dealer to check and realign the vehicle. I again was not happy with the the second alignment and the dealer checked again and realigned the car for the third time. Now the car seems to be close to a correct alignment specs at highway speed, but still seems to wander at lower speeds. I'm waiting to see if this alignment holds. I still like the car and plan on keeping it for the long run."

Anonymous, GA (2017 Chrysler Pacifica Limited 3.6-L V6)
Bushings

"Noisy"

Anonymous, CA (2017 Chrysler Pacifica Limited 3.6-L V6)

"factory recall"

Scott F., TX (2017 Chrysler Pacifica Limited 3.6-L V6)
Power steering pumps and hoses

"Occasional vibration when turning at idle speed so not a wheel balance issue, but service couldn't reproduce"

Anonymous, NC (2017 Chrysler Pacifica LX 3.6-L V6)
Shocks or struts

"Never felt anything but heard a studdering in the right front suspension. Chrysler replaced suspension parts under warranty."

Anonymous, SC (2017 Chrysler Pacifica Limited 3.6-L V6)

"Strut broke so had both teplaced"

Anonymous, (2017 Chrysler Pacifica LX 3.6-L V6)

"thumping noise on driver side at low speed. told by dealership that strut mount is bad. Dealership was not helpful in resolving the problem"

Anonymous, MO (2017 Chrysler Pacifica 3.6-L V6)

"Driver side strut mount went bad, causing a rattle/clunk sound on smaller bumps. Took to dealer and issue was corrected under warranty. Due to dealer needing to order parts, it took two days to complete the work."

Anonymous, KY (2017 Chrysler Pacifica Limited 3.6-L V6)

"The struts on the front of the vehicle were bad after 12,000. They replaced them under warranty."

Anonymous, MS (2017 Chrysler Pacifica Limited 3.6-L V6)

"LOTS OF NOISE WHEN I HIT A BUMP."

Anonymous, OH (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Steering wheel vibration

"There was significant vibrations and a clicking noise when steering hard. In everyday driving, this was most often realized when backing out of the driveway and turning into the road. Dealer said we weren't the only ones to describe this situation."

Anonymous, (2017 Chrysler Pacifica Touring-L 3.6-L V6)
Tie rods

"Driver's side front made noises like something was loose. Started at about 53000 miles, dealer diagnosed the problem quickly but parts were on back order so it took more than 3 weeks to fix. Car was safe to operate during this time"

Anonymous, SC (2017 Chrysler Pacifica Limited 3.6-L V6)
Tire wear is uneven

"OEM tires on this minivan are absolutely junk. Dealer refused to honour warranty because they hadn't been rotated every 5000km. 5000km, really?! The oil changes are at 12,000km."

Anonymous, ON (2017 Chrysler Pacifica Limited 3.6-L V6)
Wheel bearings

"Wheel bearing and steering knuckle went out and began making humming and clunking noises while driving and steering."

Anonymous, IL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

"upholstery around top of passenger was loose and coming down"

Donald M., TN (2017 Chrysler Pacifica Touring 3.6-L V6)

"Have had issues with a grinding noise which the dealership charged me to re-lubricate. Also have issue with doors not properly latching."

Anonymous, TX (2017 Chrysler Pacifica Limited 3.6-L V6)

"Both sliding doors were not closing properly. When pressing the button it went to close, but did not latch on, and went back to being open. Had to try to close up to 4 times. Dealership recalibrated but made problem worse. Went back and they found that Chrysler created a flash drive to solve this problem. They updated the program and now the sliding doors are working fine."

Anonymous, FL (2017 Chrysler Pacifica Limited 3.6-L V6)

"Left sliding automatic door doesn't operate properly even after dealer supposedly looked into and "fixed" the problem. Since I do not have extended warranty I just have the child lock feature."

Anonymous, (2017 Chrysler Pacifica Touring 3.6-L V6)

"Driver side sliding door refused to open, dealer had to replace door. Passenger side sliding door started grinding, dealer had to replace passenger sliding door. Passenger sliding door still grinds loudly. Driver side sliding door often gets close to closing then stops and opens again."

Anonymous, (2017 Chrysler Pacifica Unsure 3.6-L V6)

"Sliding doors operate inconsistently when using power. Sometimes they work only with the key fob button, sometimes with only the overhead console button, sometimes only with the door handle button, sometimes with only the interior button, or in various combinations. Sometimes nothing works. Also no warning signal given when opening/closing though that feature is activated."

Anonymous, IL (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Doors didnt open and close smoothly and made lots of noise"

Mordechai G., NY (2017 Chrysler Pacifica Limited 3.6-L V6)

"Clunking noise in driver side rear sliding door. Had it fixed last year (I think it was a broken rod), but it is doing it again and I need to return to garage to have it looked at."

John S., ON (2017 Chrysler Pacifica Limited 3.6-L V6)

"Power automatic open on passenger side sliding door would not work, required a replacement latch by dealer."

Anonymous, WI (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Tailgate, hatch or trunk

"The location where you were at was incorrect. In fact the directions given one time said to make a left turn in the middle of a highway. A computer software update solved the problem."

Anonymous, FL (2017 Chrysler Pacifica Limited 3.6-L V6)

"power open alarm stopped working and didnt always open"

George G., NY (2017 Chrysler Pacifica Touring 3.6-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Emission control devices (includes EGR)

"Egr pump."

Anonymous, CA (2017 Chrysler Pacifica Limited 3.6-L V6)

"There is an emissions warning light related to a sensor. It cost $400 to fix. Im ignoring it. It doesnt effect the operation of the vehicle."

Anonymous, MI (2017 Chrysler Pacifica Unsure 3.6-L V6)

"Check Engine light comes on - stays on a while and then goes off unpredictably....and then comes back on later.....and off....etc"

Anonymous, MD (2017 Chrysler Pacifica Limited 3.6-L V6)

"Got a notice from Mfg that computer needed reprogramed for a possible EGR issue. Reprogramed at dealer"

William S., AR (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Fuel cap

"This car has a self-sealing gas cap that will send a check-engine code but will not interfere with the engine performance. Dealer clears the code but is unable to repair."

Larry W., CA (2017 Chrysler Pacifica Touring 3.6-L V6)
Fuel gauge/sender

"While waiting on the fuel sensor to be replaced, I began to notice the car surging a bit"

Anonymous, GA (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"The engine light came on and alerted us to the fuel gauge sensor issue. It was replaced and then later a recall was issued."

Anonymous, GA (2017 Chrysler Pacifica Touring-L 3.6-L V6)
Sensors (includes O2 or oxygen sensor)

"After the taking the car into the dealer when the check engine light remained on, I was told that the fuel sensor needed to be replaced"

Anonymous, GA (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Fuel sensor replaced"

Anonymous, NC (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Purge solenoid leaking"

Anonymous, FL (2017 Chrysler Pacifica Limited 3.6-L V6)

"Bad low fuel pressure sensor."

Anonymous, MI (2017 Chrysler Pacifica Touring-L 3.6-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Antilock system (ABS)

"It was a computer system which required a replacement system to be shipped to the dealer by the manufacturer. Dealer did not stock the system. The vehicle was in the dealer's service department for 11 days."

Anonymous, GA (2017 Chrysler Pacifica Limited 3.6-L V6)
Calipers

"The calipers would close up by themselves on the highway causing steering wheel major vibration."

Anonymous, OH (2017 Chrysler Pacifica Touring-L 3.6-L V6)
Master cylinder

"They've replaced the master cylinder and you still need to pump the brakes for descent petal"

Anonymous, MN (2017 Chrysler Pacifica Limited 3.6-L V6)
Pulsation or vibration

"Chrysler minivan brakes are better than previous generations but they still need more maintenance than other vehicles."

Anonymous, ON (2017 Chrysler Pacifica Limited 3.6-L V6)

"It turned out the vibration and steel wheel shaking was caused by the clpers in front. It took 3 visits to the dealer for them to figure it out even after I said the first time I thought it was the calipers."

Anonymous, OH (2017 Chrysler Pacifica Touring-L 3.6-L V6)
Regular brake failure

"Since day one I have to pump the brakes or they go to floor before I get any brakes, Dealer claimed the same as other,I test drove another and had 3/4 petal instead of 1/8 pedal"

Anonymous, (2017 Chrysler Pacifica Limited 3.6-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

"While on a trip to FL, had to replace transmission at 5,000 miles"

Anonymous, MN (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Transmission failed completely and had to be replaced. Luckily, it failed in a store parking lot - not on the highway while being driven. It took 4 weeks to get it repaired due to parts availability issues from the manufacturer."

Anonymous, OH (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Part of the transmission was replaced, but it still slips when starting occasionally."

Robert H., TX (2017 Chrysler Pacifica Touring 3.6-L V6)

"Hard shift into 2nd gear, the van went into limp mode and check engine light went on. Has been back at the dealer four times. 1. computer reprogram. 2. fluid topped off. 3. shift solenoid replaced. 4. Currently at dealer for new trans"

Peter T., CA (2017 Chrysler Pacifica Touring-L 3.6-L V6)

"Transmission was replaced"

Anonymous, MN (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"At about 20K, the transmission began shifting VIOLENTLY between 1st into 2nd... and I do mean violently. I thought i had been rear-ended by another vehicle. Did this periodically with no degree of regularity. Manufacturer replaced the transmission with a brand new one."

Anonymous, CT (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Alternator

"The alternator failed the day of vehicle delivery. We returned the vehicle to the dealership and waited one week for repairs"

Brice M., FL (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Vehicle suddenly stopped while making a turn and luckily it was on a slight dip in the curvature in the road and could be pushed into a parking lane. AAA came within one hour and towed the vehicle to the dealer at about 5 P.M. It was returned to us with a new alternator within 48 hours, but naturally we had to obtain a replacement vehicle. Our insurance provides for a replacement but naturally it was a mid size sedan and neither my wife nor I are used to driving a relatively small vehicle such as that. I would not have expected an alternator to have to be replaced at that age in a vehicle."

Anonymous, LA (2017 Chrysler Pacifica Unsure 3.6-L V6)
Battery (not hybrid or electric)

"Replaced 2 aux batteries for stop/start system since new, both under warranty"

Anonymous, TX (2017 Chrysler Pacifica Limited 3.6-L V6)
Electronic ignition

"The car has start stop. After 4 days of owning the vehicule. The engine stopped at a red light as it should. It got a strange message telling me to restart the car. I had to be towed and thanks to the crazy bad quality of chrysler roadside assistance it took me 2 hours. They fixed the car in no time as apparently is was simply a fuse that had burned. To say that I was pissed is an understatement"

Gabriel B., QC (2017 Chrysler Pacifica Limited 3.6-L V6)
Ignition switch

"same as the other one i just dont know what broke"

Gabriel B., QC (2017 Chrysler Pacifica Limited 3.6-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Driveshaft or axle

"When accelerating on wet roads at a green light the front wheels lost traction. Shortly after that the left front axle broke."

Anonymous, (2017 Chrysler Pacifica Platinum 3.6-L V6 plug-in hybrid)
Electrical failure

"They recalled it and fixed it for free. The also gave us a 12 month extended warranty. The car failed to drive and stopped on the road"

Cody W., TX (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

"Hadn't driven car in a week (as is the case several times a year). Upon starting the car, the indicator on the dash showed the A with a circle around it, and the car indicated that the start/stop function would not work. Indeed, it didn't work. After a month of driving it around like that without issue, took it to the dealership. Dealership replaced the auxiliary battery (second time in the past year that they've done that). A couple of days later, I started the car, and within seconds an error appeared on the dash "Stop Safely Vehicle Will Shut Off Soon"!!! I barely was able to drive it 1.5 miles to the dealership when indeed it start to shut down! Dealership service department reassessed and said the issue was the wiring harness and charged me to replace it. Needless to say, I'm unhappy to now find that a year ago Chrysler recalled several minivans because of an issue with the sealer used during the manufacturing process that might cause a loose battery ground joint - and mine was manufactured in the recall timeframe. Chrysler can and should do better than this! Thank GOD I was NOT in the middle of no where when this happened. And I still think it's odd that it didn't happen until auxiliary battery was replaced. Will never truly know if that is coincidence or not. Bottom line is that I have found this vehicle to be unreliable and the service department to be largely clueless."

Anonymous, TX (2017 Chrysler Pacifica Limited 3.6-L V6)

"Parking brake keeps coming on while driving slow or fast."

Anonymous, WI (2017 Chrysler Pacifica 3.6-L V6)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Cylinder head

"A coil broke and it took a few days for a part to come in and replace it. During that time I was given a loaner car to use. It was a scary experience drivign down the highway and having the car tell you to stop immediately and call for service."

Karry P., IA (2017 Chrysler Pacifica 3.6-L V6)
Engine rebuild or replacement

"Check engine light came on repeatedly, engine ran much noisier since June 2019. After bringing it to the shop 4 times, they finally accepted that there was a problem and took it apart. Looks like there was residue buildup on a cylinder attributed to misfiring, a known issue with the hybrid engine as it cycles back and forth between ICE and electric mode. This had led to the engine consuming oil but the details of how it failed were not determined by the dealer. There have been several recalls and we had them all done timely but it must have caused damage. The new engine is now again nice and quiet. Hopefully it will last longer than 28k miles - we had not even driven half of that in ICE mode."

Anonymous, ME (2017 Chrysler Pacifica Hybrid 3.6-L V6 plug-in hybrid)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

What Owners Say

Antifreeze leaks

"Noticed antifreeze leaking in the garage. Took it back to the dealer and it took five days to find and install a new radiator. This was the third problem in the first 6 months of ownership that required leaving the vehicle at the dealership for a period of days"

Anonymous, FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine knock or ping

"A safety recall to reprogram the EGR valve to meet emission standards."

David F., TN (2017 Chrysler Pacifica Touring-L 3.6-L V6)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

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