Product Reviews

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Going back as far as 1984 with the debut of the Dodge Caravan, Chrysler ruled the family-hauling roost for many years. But the march of time proved challenging, as knockoffs from Honda and Toyota surpassed the original. Now, Chrysler is back with a vengeance.
Alerts
There are 11 recalls on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph (sec.) 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit,
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
NA
2005
2006
NA
2007
NA
2008
NA
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
2000
2001
2002
2003
2004
NA
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS standard. Head protection air bags available from 2004, standard from 2007. ESC standard from 2007.
Road Test

Going back as far as 1984 with the debut of the Dodge Caravan, Chrysler ruled the family-hauling roost for many years. But the march of time proved challenging, as knockoffs from Honda and Toyota surpassed the original. Now, Chrysler is back with a vengeance. Packing style, a roomy and versatile interior, and high levels of technology, the latest Chrysler minivan is a more compelling vehicle than the lackluster model it replaces. In terms of driving dynamics and functionality, it’s now every bit as good as the Honda Odyssey and Toyota Sienna.

Despite the shrinking audience for minivans and the reality that three-row SUVs have become common family staples, nothing beats a minivan for pure out-and-out room, versatility, and family-friendly functionality.

Seating
2 front, 3 rear, 3 third
Drive Wheels
Front
Warranty

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
minivan
Transmissions Available
  • 9-speed Automatic
  • CVT
Engines Available
  • 3.6-liter V6 (287 hp)
  • 3.6-liter V6 hybrid (248 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Chrysler Pacifica owners. The owner comments describe problems respondents experienced with this vehicle.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Gear selector or linkage

“Electronic gear selector was not working properly (lights did not always come on, "shifter service required" message was provided on dash. This did not affect the shifter from working, so we drove it for months (relocating) before getting to the dealer to repair it under warranty”

Anonymous, TX (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

“Service shifter message appears on the dash and when you use the rotary dial the light that illuminates the P,R,N,D,L does not come on, but the vehicle will go into the selected gear”

William B., IN (2017 Chrysler Pacifica Limited 3.6-L V6)
Rough shifting

“headlight not plugged in from factory - dealer missed it trans control flashed”

George G., NY (2017 Chrysler Pacifica Touring 3.6-L V6)

“initially transmission shifted erratically. After about 4000 miles it settled down. Now there is operational noise in the thirty to forty MPH range. Dealer said it is the torque converter and transmission functioning. the sound is annoying but the transmission seems to be working satisfactorily”

Anonymous, FL (2017 Chrysler Pacifica Limited 3.6-L V6)

“Sometimes shifting between 1st and 2nd gear and down shifting when turning a corner. Otherwise the transmission is smooth and shifting is not noticeable”

Anonymous, CA (2017 Chrysler Pacifica Limited 3.6-L V6)
Slipping transmission

“At times the transmission does not shift as it should and clunks as it catches up with the RPM”

Anonymous, TX (2017 Chrysler Pacifica Touring 3.6-L V6)
Transmission computer

“Periodically, while down shifting, transmission went into neutral. Occasionally while accelerating from a stop, it feels like the transmission is searching for the appropriate gear”

Anonymous, MI (2017 Chrysler Pacifica Limited 3.6-L V6)

“In the 5 months that I've owned my Pacifica, I've had the check engine light come on 4 times, at least three of those times were all for an error code related to the Transmission, so far, the dealer has replaced two different transmission wire harnesses and the transmission controller., as of today, my Pacifica has spent 15 days in the shop for this issue”

Anonymous, VA (2017 Chrysler Pacifica Touring-L 3.6-L V6)

“The transmission disengaged twice while driving one day. Several unusual alarms and warning lights instructing driver to "shift." This was after perfect performance for 10 months. Because of safety of the car disengaging from a drivable state, we took it into the dealer. The dealer updated the transmission software and they explained that should take care of the problem. So far, three weeks in, no problems”

Anonymous, FL (2017 Chrysler Pacifica Platinum 3.6-L V6)
Transmission leaks

“Tubing from the transmission to the transmission cooler became disconnected due to improper seating at the factory. Vehicle stopped in the middle of a Florida highway and had to be towed back to the dealer”

Anonymous, FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

CD player

“When you cut off CD player, it doesn't return to the place on the CD when it was cut off. You have to play CD's through the DVD system and that is problematic. Vehicle has no CD player. This is an engineering problem not a dealer problem. Dealership has gone out of their way to resolve the issue”

Anonymous, NC (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Display screen difficult to see

“The interior display doesn't not have a sensitivity setting and it dims too early/easily, e.g. dawn, sunset, parking garages, in the shade. this will result in the uconnect to be too dimmed to see and render it useless, especially when you need the backup cameras pulling out of a spot”

Gerald T., NY (2017 Chrysler Pacifica Limited 3.6-L V6)

“Touch screen would intermittently stop working”

Anonymous, NM (2017 Chrysler Pacifica Limited 3.6-L V6)

“The screen would freeze, the blu-ray player/dvd player would stop working and then the system would reboot”

Anonymous, GA (2017 Chrysler Pacifica Limited 3.6-L V6)
External music device interface (e.g., smart phone, MP3 player)

“Music (radio or bluetooth music) automatically comes on when you start the car -- even though it was off when you previously turned the car off”

Dawn L., FL (2017 Chrysler Pacifica Limited 3.6-L V6)
In-dash navigation system (GPS)

“Bad route selection”

R E., IA (2017 Chrysler Pacifica Limited 3.6-L V6)

“You can not count on it to get you where you want to go. Sometimes it is good and other times it stinks”

Anonymous, FL (2017 Chrysler Pacifica Unsure 3.6-L V6)

“Intermittent malfunction. Can't seem to identify what direction is north”

Anonymous, IL (2017 Chrysler Pacifica Limited 3.6-L V6)

“Too complicated plus an update on my phone killed pairing. Had to wait 30 days for another update”

Anonymous, FL (2017 Chrysler Pacifica LX 3.6-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

“needed replaced at 5600 miles”

Susan Z., FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)
Automatic climate control

“automatic temp control quit functioning after delivery. Fixed and did not return”

Anonymous, TX (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

“Outside temperature system is off by 8-12 degrees. Have taken the car into service 4 times and they still cannot fix it”

Dawn L., FL (2017 Chrysler Pacifica Limited 3.6-L V6)

“the driver's temperature setting changes on its own and some times blows cold air when it's set on a higher temp setting. It's sporadic and doesn't happen all the time”

Gerald T., NY (2017 Chrysler Pacifica Limited 3.6-L V6)
Evaporator

“The evaporator stopped working. We still have no AC after one week. It's still at the dealership and has been diagnosed but not yet repaired”

Anonymous, KY (2017 Chrysler Pacifica Limited 3.6-L V6)
Refrigerant leaks

“replaced refrigerant at 5000, then at 5600 miles”

Susan Z., FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

“;one time leak which was on tubing- replaced by dealer after owning 6 months; lost refrigerant and AC did not cool before replacement”

Anonymous, NY (2017 Chrysler Pacifica Unsure 3.6-L V6)

“I got to work with a smoking from under the hood. Colleague at work looked and thought my coolant was low. My husband drove up to get me and fill it to drive home. Took it to dealer and they found the leak. Could not determine a cause, but it was fixed under warranty in 48h with a rental car provided”

Anonymous, NC (2017 Chrysler Pacifica Limited 3.6-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

“Radeater leak”

Dennis D., AL (2017 Chrysler Pacifica Touring 3.6-L V6)
Seals and/or weather-stripping

“this relates to the previous problem of wind noise. they need better seals or weather stripping”

Anonymous, WI (2017 Chrysler Pacifica Limited 3.6-L V6)
Wind noise

“reviews said the Pacifica was very quiet. i found it to be excessively noisey on windy days. I took it to the dealer and they agreed and installed a new set of door seals. it did not help. at this time there is not a remedy for this problem”

Anonymous, WI (2017 Chrysler Pacifica Limited 3.6-L V6)

“on the riders side”

Anonymous, TN (2017 Chrysler Pacifica Limited 3.6-L V6)

“It's very noisy, when driving in windy conditions . There is a lot of wind noise on the passenger front and side door”

Anonymous, WI (2017 Chrysler Pacifica Touring-L 3.6-L V6)

“The wind noise was caused by a door misaligned”

Anonymous, IL (2017 Chrysler Pacifica Limited 3.6-L V6)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Alternator

“The alternator failed the day of vehicle delivery. We returned the vehicle to the dealership and waited one week for repairs”

Brice M., FL (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)
Electronic ignition

“The car has start stop. After 4 days of owning the vehicule. The engine stopped at a red light as it should. It got a strange message telling me to restart the car. I had to be towed and thanks to the crazy bad quality of chrysler roadside assistance it took me 2 hours. They fixed the car in no time as apparently is was simply a fuse that had burned. To say that I was pissed is an understatement”

Gabriel B., QC (2017 Chrysler Pacifica Limited 3.6-L V6)
Ignition switch

“same as the other one i just dont know what broke”

Gabriel B., QC (2017 Chrysler Pacifica Limited 3.6-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Fuel gauge/sender

“While waiting on the fuel sensor to be replaced, I began to notice the car surging a bit”

Anonymous, GA (2017 Chrysler Pacifica Touring-L 3.6-L V6)
Sensors (includes O2 or oxygen sensor)

“After the taking the car into the dealer when the check engine light remained on, I was told that the fuel sensor needed to be replaced”

Anonymous, GA (2017 Chrysler Pacifica Touring-L 3.6-L V6)

“Fuel sensor replaced”

Anonymous, NC (2017 Chrysler Pacifica Touring-L 3.6-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Headlights

“one headlight unhooked from factory - simple plug in”

George G., NY (2017 Chrysler Pacifica Touring 3.6-L V6)
Keyless entry

“the Key fob did not integrate into the memory settings for each key”

Anonymous, IL (2017 Chrysler Pacifica Limited 3.6-L V6)
Warning lights

“check engine light came on, they found problem and replaced part at no charge”

William S., NY (2017 Chrysler Pacifica LX 3.6-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Electrical failure

“They recalled it and fixed it for free. The also gave us a 12 month extended warranty. The car failed to drive and stopped on the road”

Cody W., TX (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

What Owners Say

Antifreeze leaks

“Noticed antifreeze leaking in the garage. Took it back to the dealer and it took five days to find and install a new radiator. This was the third problem in the first 6 months of ownership that required leaving the vehicle at the dealership for a period of days”

Anonymous, FL (2017 Chrysler Pacifica Touring-L 3.6-L V6)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose interior trim or moldings

“padding around top of passenger door”

Donald M., TN (2017 Chrysler Pacifica Touring 3.6-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

“upholstery around top of passenger was loose and coming down”

Donald M., TN (2017 Chrysler Pacifica Touring 3.6-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Transmission rebuild or replacement

“While on a trip to FL, had to replace transmission at 5,000 miles”

Anonymous, MN (2017 Chrysler Pacifica Touring-L Plus 3.6-L V6)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

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