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The C-Max is an appealing all-around package, combining the fuel efficiency of its standard hybrid powertrain with the practicality of a five-door hatchback design. Based on the Ford Focus, the C-Max packs an impressive amount of room and utility into a small footprint. Its tall stance and low entry height make for easy access. The cabin is airy and spacious.
Alerts
There are 6 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2014 Ford C-MAX has been recalled 6 times by NHTSA. View Recalls
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Overall Reliability Verdict
Potential Trouble Spots
Engine Major
Engine Minor
Engine Cooling
Transmission Major
Transmission Minor
Drive System
Fuel System
Electric System
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
Body Hardware
Power Equipment
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 500,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2018 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2014 Ford C-MAX owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

In-dash navigation system (GPS)

“System doesn't accurately depict route of travel. It positions car on screen off the actual road of travel”

S C., GA (2014 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

“Inaccurate and at times cannot tell what street i am driving on”

Anonymous, CA (2014 Ford C-MAX Energi SEL Plug-in Hybrid)

“Voice commands for route guidance are not reliable - actually < 50% of the time. It's extremely aggravating! The voice command hierarchy is maddening plus the non-recognition of responses makes me want to smash it. Siri in iPhone s/b the model”

Anonymous, CA (2014 Ford C-MAX Energi SEL Plug-in Hybrid)

“When the main battery is exhausted and the car is restarted the GPS system will not work until the reserve battery is fully recharged”

Anonymous, DE (2014 Ford C-MAX Energi SE Plug-in Hybrid)
Phone pairing (e.g., Bluetooth)

“See other comment”

B D., CO (2014 Ford C-MAX Energi SE 2.0-L 4 Cyl plug-in hybrid )

“Bluetooth pairing is not reliable”

Anonymous, NC (2014 Ford C-MAX Hybrid SEL Hybrid)
Voice control commands

“After 60000 miles the voice command would misunderstand phone names which it heretofore had done flawlessly. Unit would not accept call to my Bluetooth phone (had to answer it manually after which voice came over speakers)”

Charles W., TN (2014 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“It is nearly impossible to use the voice command feature...seems at times that I'd be safer to text while driving than to change a radio channel using voice commands”

Timothy W., FL (2014 Ford C-MAX Energi SEL Plug-in Hybrid)
External music device interface (e.g., smart phone, MP3 player)

“bluetooth was dropping phone intermittently. Would not happen for days then happen every few minutes for days”

Richard A., CT (2014 Ford C-MAX Energi SEL Plug-in Hybrid)

“On a recent trip, a friend's Apple phone seemed to hijack the music and phone functions over the two previously paired Windows phones in the car. Very irritating”

Anonymous, CO (2014 Ford C-MAX Hybrid SEL Hybrid)

“Periodically, radio stops working. Only way to getting working is to pull over turn off the car and restart”

Anonymous, NC (2014 Ford C-MAX Hybrid SEL Hybrid)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Other/unsure

“The voice commands don't always work. The other day the radio turned itself off. Hard to navigate. GPS sometimes very hard to set destination. Can't remember how to get into the cloud component to get reports”

Anonymous, CO (2014 Ford C-MAX Hybrid SEL Hybrid)

“system failed and was replaced entirely by dealer under warranty without charge”

Anonymous, TX (2014 Ford C-MAX Energi SEL Plug-in Hybrid)

“Would not accept upgrade/update. Car compass is backwards...east on the left, west on the right. They told me it was because the car revolves around the compass. They are incorrect, but have not solved the issue”

Charles S., FL (2014 Ford C-MAX Hybrid SE Hybrid)

“Continuous problems too numerous to mention”

Dennis S., MI (2014 Ford C-MAX Hybrid SEL Hybrid)

“Environmental system computer control got out of synch...turning car off with air conditioning set ON, when I restarted car, AC would be OFF. Opposite would happen with AC OFF at shutdown”

Timothy W., FL (2014 Ford C-MAX Energi SEL Plug-in Hybrid)

“Voice Recognition Menu structure is poorly designed and takes longer to use than to just use your hands to do what needs to be done. My touch needs frequent updating and many updates could only be done by dealer. Car still can't hold the time of da”

Ross P., IL (2014 Ford C-MAX Hybrid SEL Hybrid)

“just didn't work. Clock kept bad time, back up camera stayed on, wouldn't change function, navigation didn't know where we were”

Anonymous, CA (2014 Ford C-MAX Energi SE Plug-in Hybrid)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Headlights

“Headlight lenses were not properly sealed and allowed moisture and condensation inside. Visible water spotting occurred. Dealership had to submit pictures twice and speak with a Ford engineer to get approval to replace the headlight assemblies before my warranty expires. It took 1 week of back and forth between Ford and my service advisor. Replacements have been updated with "vented covers" to allow for moisture evaporation”

Anonymous, FL (2014 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)
12V power plug

“12 volt battery failed suddenly - required jump start. Then able to drive to Ford dealer (200 miles) for no charge replacement”

Anonymous, CA (2014 Ford C-MAX Hybrid SE Hybrid)
Clock

“How can a clock not work properly in 2015?”

Ross P., IL (2014 Ford C-MAX Hybrid SEL Hybrid)
Exterior lights (other than headlights)

“turn signal front bulb burned out. Dealership had to remove entire headlamp assy to get to”

Anonymous, MI (2014 Ford C-MAX Energi SEL Plug-in Hybrid)
Wiper motor or washer

“Windshield washer did not work upon delivery. Took three days to receive new part”

Steven S., FL (2014 Ford C-MAX Energi SEL Plug-in Hybrid)

“Wiper motor had to be replaced on 2 separate occasions”

Dennis S., MI (2014 Ford C-MAX Hybrid SEL Hybrid)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Electrical failure

“Electronic Control Module (ECM) that controls the drive and battery system communications failed. Car was DEAD in the garage. Could not use onboard diagnostics because the car would not start. Car towed to Ford dealership and part replaced under warranty”

Anonymous, FL (2014 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“Car would become 'dead' due to electrical drain. Fixed following recall”

Anonymous, IN (2014 Ford C-MAX Hybrid SE Hybrid)

“It's a design flaw recognized by Ford that discharges the starter battery. This has not happened since the latest repair and software update by Ford. We have also had a periodic problem with a warning display that the car should be stopped as soon”

Anonymous, CA (2014 Ford C-MAX Hybrid SE Hybrid)

“The C-Max energy had problems with the charging system. Four trips for warranty work and we are now hoping that it will charge reliably”

Edward C., NC (2014 Ford C-MAX Energi SEL Plug-in Hybrid)

“Battery failed, died suddenly”

Anonymous, CA (2014 Ford C-MAX Hybrid SE Hybrid)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

“Clunk in front suspension after car wash”

Thomas A., AZ (2014 Ford C-MAX Energi SEL Plug-in Hybrid)

“There is a persistent rattle somewhere in the left rear door at highway speeds, presumably caused by wind”

Eric W., CA (2014 Ford C-MAX Energi SEL Plug-in Hybrid)
Wind noise

“There has been a loud noise from the rear passenger door at freeway speeds since day 1. There is now a recall for latch issues with the car - maybe that will take care of this issue?!?!?!”

John R., MN (2014 Ford C-MAX Energi SEL 2.0-L 4 Cyl plug-in hybrid )

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

“recall on doors”

Anonymous, GA (2014 Ford C-MAX Energi SEL 2.0-L 4 Cyl plug-in hybrid )
Tailgate, hatch or trunk

“would not close all the way it took ford 4 tries to fix it”

Kenneth G., FL (2014 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

“As purchased, the rear hatch had to be manually pushed shut to close and latch properly. Eventually it failed stuck shut. Fixed under warranty”

Anonymous, CA (2014 Ford C-MAX Energi SEL Plug-in Hybrid)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Blower (fan) motor

“Didn't seem to blow as strongly as when first purchased. Service dept. has looked at the issue, and will repair at next service appointment”

Anonymous, CA (2014 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)
Evaporator

“Air Conditioning was below normal in cold air coming from vents Car was under warante so dealer reparied at no cost”

J O., FL (2014 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)
Automatic climate control

“Froze up on humid day”

Anonymous, AZ (2014 Ford C-MAX Hybrid SEL Hybrid)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Hybrid/electric battery replacement

“Car had dramatic drop in max charge. Replaced battery”

Karen T., CA (2014 Ford C-MAX Unsure 2.0-L 4 Cyl plug-in hybrid )
Hybrid/electric system and battery (excluding replacement)

“Total draining of all batteries overnight two weeks after purchase. Car had to be towed and all computer systems re-programed to avoid a repeat of the problem”

Anonymous, MD (2014 Ford C-MAX Hybrid SE Hybrid)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

“On 3 occasions, I found car completely dead. Weather not the reason: 10 degrees , summer, rain. Short jump start and everything came on. Dealer said Ford had no idea for repair. VERY UNSETTLING. Lost confidence in car.>”

Anonymous, PA (2014 Ford C-MAX Hybrid SEL Hybrid)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose interior trim or moldings

“Left rear door had loose window moulding. Fixed completely”

Charles S., FL (2014 Ford C-MAX Hybrid SE Hybrid)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Compare 2014 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
EQUIPMENT:ELECTRICAL
Sep 10 2018
An overheated cord can increase the risk of a fire.
Summary:
Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.
What should you do:
Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V592000
Potential Number of Units Affected: 49197
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Sep 06 2016
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Summary:
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
What should you do:
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V643000
Potential Number of Units Affected: 2046297
AIR BAGS
Sep 26 2014
The short circuits could cause the frontal air bags, side curtain air bags and the seat belt pretensioners to not function as intended when needed, increasing the risk of occupant injury in the event of a crash.
Summary:
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short.
What should you do:
Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S21.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 14V597000
Potential Number of Units Affected: 746842
STEERING
Aug 22 2014
The incorrectly manufactured steering gears may cause impaired steering, including the loss of steering control, increasing the risk of a crash.
Summary:
Ford Motor Company (Ford) is recalling certain model year 2014 Focus and C-Max vehicles manufactured August 8, 2014, to August 15, 2014. The affected vehicles may have steering gears that were incorrectly assembled.
What should you do:
Ford will notify owners, and dealers will replace the steering gears, free of charge. The recall began on November 11, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S18.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 14V514000
Potential Number of Units Affected: 508
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
May 07 2014
If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.
Summary:
Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.
What should you do:
Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S04.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 14V237000
Potential Number of Units Affected: 594785
SEATS:FRONT ASSEMBLY:RECLINER
Apr 02 2014
The back of the subject seats may become loose or lean while driving and potentially increase the risk of injury in certain crashes.
Summary:
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
What should you do:
Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 14C03.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 14V164000
Potential Number of Units Affected: 43135
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