Product Reviews

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The C-Max is an appealing all-around package, combining the fuel efficiency of its standard hybrid powertrain with the practicality of a five-door hatchback design. Based on the Ford Focus, the C-Max packs an impressive amount of room and utility into a small footprint. Its tall stance and low entry height make for easy access, and the cabin is airy and spacious.
Alerts
There is 1 recall on this vehicle. Learn More.

Road Test Results

Performance
Acceleration Acceleration Acceleration tests are conducted on a smooth, flat pavement straightaway at the track. Time, speed, and distance measurements are taken with a precise GPS-based device that’s hooked to a data-logging computer.
0 to 60 mph (sec.) 0 to 60 mph (sec.) The time in seconds that a vehicle takes to reach 60 mph from a standstill with the engine idling.
Transmission Transmission Transmission performance is determined by shifting smoothness, response, shifter action, and clutch actuation for manual transmissions.
Fuel Economy Fuel Economy We perform our own fuel-economy tests, independent of the government's often-quoted EPA figures and the manufacturers' claims. Using a precise fuel-flow measuring device spliced into the fuel line, we run two separate circuits to represent city and highway consumption.
CR's Overall Mileage CR's Overall Mileage CR's overall mileage is a composite of measured fuel usage on a prescribed city course and highway cruising; and CR's 150-mile test trip of mixed driving, if tested. In recent road tests, we've discontinued the 150-mile trip test.
CR's City Mileage CR's City Mileage Measured fuel usage on a prescribed city course.
CR's Highway Mileage CR's Highway Mileage Measured fuel usage on a prescribed highway cruising.
Annual Fuel Cost Annual Fuel Cost The cost and amount of fuel used in 12,000 miles and is calculated from CR's overall mileage.
Braking Braking The braking rating is a composite of wet and dry stopping distances and pedal feel. Braking distance is from 60 mph, with no wheels locked.
Emergency Handling Emergency Handling Several factors go into the rating, including the avoidance maneuver speed and confidence, as well as how the vehicle behaves when pushed to its limit,
Comfort / Convenience
Ride Ride Our expert judgment of how well the suspension isolates and absorbs road imperfections and how steady it keeps the body on various road surfaces.
Noise Noise Our expert judgment of the vehicle's interior noise level in everyday driving.
Front Seat Comfort Front Seat Comfort Our judgment of how comfortable the front seat is for drivers of various heights.
Rear Seat Comfort Rear Seat Comfort Our judgment of how comfortable the rear seat is for two passengers to sit across.
Interior Fit and Finish Interior Fit and Finish An expert evaluation of the interior quality and craftsmanship.
Trunk/Cargo Area Trunk/Cargo Area Our rating is based on the amount of luggage or cargo space that a vehicle has in the trunk or cargo area.

Owner Reports

Worse Better
Reliability History Reliability History The reliability charts are based on responses on hundreds of thousands of vehicles from our latest Annual Auto Survey. Consumer Reports subscribers reported on any serious problems they had with their vehicles during the past 12 months that they considered serious because of cost, failure, safety, or downtime, in any of the trouble spots included in the table below. The results are presented relative to the average model that year. Extra weight is given to the more serious areas such as major engine or transmission problems. Based on this data and further analysis, we predict reliability for the latest year. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
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Reliability Trouble Spots
Engine Major Engine Major Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.
Engine Minor Engine Minor Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.
Engine Cooling Engine Cooling Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.
Transmission Major Transmission Major Transmission rebuild or replacement, torque converter, clutch replacement.
Owner Satisfaction Owner Satisfaction To learn about satisfaction, CR has collected survey data from our annual survey on more than half a million vehicles. Our subscribers provide great insights into their satisfaction by answering one simple question: If they had it to do all over again, would they definitely buy or lease the same model? In addition, respondents also rate their cars in six categories: driving experience, comfort, value, styling, audio, and climate systems. N/A indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.
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Driving Experience Driving Experience Includes acceleration and handling
Comfort Comfort Includes seats, climate control, noise, and ride
Value Value Did you get what you wanted relative to the price you paid?
Styling Styling How it looks inside and out
Safety Equipment
ABS and ESC standard. Front side and head protection air bags standard.
Road Test

The C-Max is an appealing all-around package, combining the fuel efficiency of its standard hybrid powertrain with the practicality of a five-door hatchback design. Based on the Ford Focus, the C-Max packs an impressive amount of room and utility into a small footprint. Its tall stance and low entry height make for easy access, and the cabin is airy and spacious.

With the C-Max Hybrid, Ford takes direct aim at the Toyota Prius and its extended family. At 37 mpg overall, the regular C-Max isn't as fuel efficient as the Prius models, nor is it as roomy. But it's much quieter inside, making the C-Max feel solid and substantial. And it's more fun to drive, with precise steering, responsive handling, and a luxurious ride.

Seating
2 front, 3 rear
Drive Wheels
Front
Warranty

In most cases, automotive warranties are based on the vehicle identification number (VIN), and the warranty will be valid regardless of ownership. The dealership can tell you exactly how much warranty is left.

Read more about extended warranties
Body Styles
wagon
Transmissions Available
  • CVT
Engines Available
  • 2-liter 4 hybrid (188 hp)
  • 2-liter 4 electric (188 hp)

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2016 Ford C-MAX owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

“About once a week the Sync 3 entertainment/navigation system freezes and restarts. The dealer recently applied a minor update (version 1 to 1.1) and it seems to have reduced the problem, but not eliminated it. I am still waiting for the major 2.0 update that was promised for last summer”

Tim S., VA (2016 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

“The screen has twice gone blank for just a minute, then it comes back on. Very strange, and not good when relying upon the navigation system!”

Dee O., MD (2016 Ford C-MAX Energi SE 2.0-L 4 Cyl plug-in hybrid )

“When we purchased the car in April 2016, Ford promised a major upgrade to Sync that would make the system compatible with the Apple Carplay. Originally that was due last summer. It was then moved to "before the end of 2016". Other than stories on Ford-related discussion boards, there is now no word about when, or whether, this upgrade will be available”

Tim S., VA (2016 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)
In-dash navigation system (GPS)

“computer updated and re set by service dept”

Anonymous, NC (2016 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)
Phone pairing (e.g., Bluetooth)

“As I mentioned, SYNC does not work with Apple Siri "Eyes-Free" mode, which is stunning in a 2016 car purchased new in late 2017. Music pairing also is unreliable, as the system sometimes disconnects. And use of the phone sometimes doesn't work as the system is sluggish in reacting to commands to answer a call”

Anthony W., FL (2016 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

“Electronics let car battery run down. Had to have it towed to Ford dealer”

Anonymous, VT (2016 Ford C-MAX Energi SE 2.0-L 4 Cyl plug-in hybrid )
Hybrid/electric battery replacement

“The car has two batteries. The big one does the power for the engine. There is a small one that keeps the electronics running. The small one died early on (you can't start the car when it is dead). It was replaced and the car has worked fine since then”

Gabriela L., VA (2016 Ford C-MAX Energi SEL 2.0-L 4 Cyl plug-in hybrid )

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Seals and/or weather-stripping

“The seal in the light on the driver's side rear view mirror broke and it got water inside of it”

Anonymous, MI (2016 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)
Squeaks or rattles

“A squeak from the back of the car that is not constant”

Anonymous, WI (2016 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

Automatic climate control

“I can drive for a half hour and the air conditioner will quite cooling. We have to pull off the side of the road, turn off the engine and wait for awhile and then restart and drive on”

Anonymous, HI (2016 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl plug-in hybrid )
Blower (fan) motor

“The same as before, the cooling will quite and we have to pull off to the side of the road and wait. I've taken it in several times, but they say there is no problem”

Anonymous, HI (2016 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl plug-in hybrid )

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Fuel cap

“Sometimes check engine light shows -- probably fuel entry cap not closing properly -- sometimes corrects itself -- once came back soon after service check”

Anonymous, NC (2016 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

“door latch recall, notified months ago but just notified that parts now available”

Richard K., PA (2016 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl plug-in hybrid )

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

“Our vehicle has been in the dealer's shop for 33 days since 7-15-16. Twice it refused to start and was towed to the dealer. Repair was apparently a problem? The car has functioned OK for the past 2 months. We were told that there was a 12 volt battery problem”

Anonymous, MO (2016 Ford C-MAX Energi SEL 2.0-L 4 Cyl plug-in hybrid )

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

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