CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
“About once a week the Sync 3 entertainment/navigation system freezes and restarts. The dealer recently applied a minor update (version 1 to 1.1) and it seems to have reduced the problem, but not eliminated it. I am still waiting for the major 2.0 update that was promised for last summer”Tim S., VA (2016 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)
“The screen has twice gone blank for just a minute, then it comes back on. Very strange, and not good when relying upon the navigation system!”Dee O., MD (2016 Ford C-MAX Energi SE 2.0-L 4 Cyl plug-in hybrid )
“When we purchased the car in April 2016, Ford promised a major upgrade to Sync that would make the system compatible with the Apple Carplay. Originally that was due last summer. It was then moved to "before the end of 2016". Other than stories on Ford-related discussion boards, there is now no word about when, or whether, this upgrade will be available”Tim S., VA (2016 Ford C-MAX Hybrid SEL 2.0-L 4 Cyl hybrid)
“computer updated and re set by service dept”Anonymous, NC (2016 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)
“As I mentioned, SYNC does not work with Apple Siri "Eyes-Free" mode, which is stunning in a 2016 car purchased new in late 2017. Music pairing also is unreliable, as the system sometimes disconnects. And use of the phone sometimes doesn't work as the system is sluggish in reacting to commands to answer a call”Anthony W., FL (2016 Ford C-MAX Hybrid SE 2.0-L 4 Cyl hybrid)