In-car Electronics
CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.
What Owners Say
"Camera stopped working"
Anonymous, FL (2013 Ford Edge SEL 3.5-L V6)"Backup camera worked intermittently. Sometimes a black screen, sometimes an upside down view, sometimes no screen at all. I had to save to have this fixed. Dealer replaced the camera. Very expensive. I thought it should have lasted longer especially for as little as Zi use this car."
Anonymous, CA (2013 Ford Edge SEL Unsure)"Backup camera worked great for the first year. First he alignment lines stopped showing up. Then the picture was upside down or the screen would go completely black. It would throw an error code to go see your dealer. Sometimes the camera stays on for several minutes when we put the Ford Edge in drive. I realize this is a convenience kind of item, but once you become dependent on it, it doesn't really seem so. We have children and the camera gave us a sense of security. Of course we always look behind the vehicle before getting in. We have to because of the way we park in our garage. Also, I park in a covered garage at work. I used it everyday when backing into a parking place, so I didn't back into the cement wall. No recalls on this. Very upsetting FORD! Next compact SUV will either be an Audi or a BMW."
Anonymous, OK (2013 Ford Edge Limited 3.5-L V6)"Backup camera goes blank a lot. Too expensive to fix"
Anonymous, KY (2013 Ford Edge Limited 3.5-L V6)"Back up camera failed around a year ago. Does works intermittently, sometimes full screen, sometimes upside down picture, and often the screen is covered in lines. Due to relocation issues, have not been able to get the car in for repair, although when I mentioned it to the service department, they did indicate this could be a costly repair. Hopefully, I can have the car serviced this summer (2020)."
Anonymous, NY (2013 Ford Edge Limited 3.7-L V6)"Occasionally camera goes blank"
Anonymous, MI (2013 Ford Edge SEL 3.5-L V6)"Camera is upside down or blank"
Anonymous, (2013 Ford Edge SEL 3.5-L V6)"It started 2 weeks ago. It will work for a few seconds and then gives me an error message. I haven't gotten it fixed yet."
Anonymous, (2013 Ford Edge SEL 3.5-L V6)"It works OK when you first start the vehicle, yet after that, it does not work until the vehicle has been turned off for awhile."
Anonymous, (2013 Ford Edge SEL 3.5-L V6)"Backup camera is wonkers. 90% of the time the image appears upside down on the screen. 5% it is correct and 5% it is black. Took to dealer, said i need a whole new camera $800 plus install. My trusted auto mechanic said only dealer can do this work. It stopped working 5 years in, and no longer under warranty. I refuse to pay Ford $1000. So I tell people, if a vehicle is coming at us upside down, then it's still coming at us. Super pissed off that i spent $46,000 on a new fully loaded car and my backup camera isn't working."
Anonymous, AZ (2013 Ford Edge Unsure 3.5-L V6)"blank"
William S., PA (2013 Ford Edge SEL 3.5-L V6)"I WOULD GLADLY TRADE THE GAP SENSOR FOR A FRONT PARKING SENSOR! FRONT COLISION ALARM WORKS ONLY FOR TURNING TRAFFIC!"
Stanley R., MI (2013 Ford Edge Limted 3.5-L V6)"camera stopped working completely, said to see dealer on screen. Dealer replaced entire camera - $800 - but I believe problem was with SYNC, which has other software issues as evidenced by screen messages and disconnections"
Thomas A., IL (2013 Ford Edge SE 3.5-L V6)"When passing a large semi (flatbed or van) with the collision avoidance system active, the system will apply the brakes and warning chimes will sound as if a head-on collision is immanent. This occurs semi-frequently while cruise control is on"
Joanne W., NE (2013 Ford Edge Limted 3.5-L V6)"displays a small square in the middle of the camera blocking the view"
Linda P., TX (2013 Ford Edge SEL 3.5-L V6)"Backup camera sometimes just displays an error message or blank screen. Dealer says it is a faulty circuit and the backup camera system requires replacing at a cost of $800. Seriously? The car has 84k miles on it, and there's a faulty circuit in the backup camera system? Pathetic. My other car is a 2009 Lexus (seriously!) with 165k miles and I wish I had bought another one just like it instead of this newer Ford Edge with problem after problem."
Julie M., TX (2013 Ford Edge Limted 3.5-L V6)"difficulty in programming"
Thomas G., TX (2013 Ford Edge SEL 3.7-L V6)"The touch screen freezes up and the controls in the car can not be operated. The touch screen also cracked and Ford would not honor the warrenty"
Mike S., TX (2013 Ford Edge Limted 3.5-L V6)"the screen repeatedly freezes up and is not usable"
Joshua G., CA (2013 Ford Edge Limted 3.7-L V6)"The screen would simply freeze up. It was a software problem. Needed to restart car to maybe get it to work right"
Mike S., TX (2013 Ford Edge Limted 3.5-L V6)"Sometimes the drivers display would just stay on for an extended period of time or overnight in some cases. The radio would also stay on even when the car was off and locked"
Jeremy W., NJ (2013 Ford Edge SE 3.5-L V6)"Routines freezes - have to stop car, turn off engine and restart car. A huge pain"
Alan H., BC (2013 Ford Edge SEL 3.7-L V6)"The screen sometimes freezes just before it goes off."
Fred W., CA (2013 Ford Edge SE 3.5-L V6)"Goes blank for up to 3 minutes when starting the car"
Anonymous, GA (2013 Ford Edge Limted 2.0-L 4 Cyl turbo)"When the vehicle was first started the screen came on then went blank. We drove it and stopped the vehicle and it then came on. This only happened once."
Anonymous, (2013 Ford Edge SEL 3.5-L V6)"When putting the vehicle in Reverse the display/GPS screen goes black, then displays a button that reads 'contact dealership'. Sometimes the back up screen works like it should, but most of the time it's upside down. The alignment lines have disappeared. Vehicle out of warranty. Blogs say it's the camera and dealership can sometimes fix it."
Jeff C., OK (2013 Ford Edge Limited 3.5-L V6)"The left side of the display screen would go blank intermittently. Functionally, everything still worked. The dealership identified the problem and fixed it with no complications"
Anonymous, CA (2013 Ford Edge SEL 3.5-L V6)"every now andd then the baackup camera just does not engage"
William S., PA (2013 Ford Edge SEL 3.5-L V6)"When interior of car got hot - in hot weather - instrument panel would go out"
Dale W., ID (2013 Ford Edge Limted 3.5-L V6)"a frequent occurrence, esp in the middle of a hands free cell phone call"
Alan H., BC (2013 Ford Edge SEL 3.7-L V6)"The screen goes blank intermittently. It stays off for about 3-6 minutes and then comes back on. This happens maybe 1-2 times a week. It does not effect the general operation of the car."
Fred W., CA (2013 Ford Edge SE 3.5-L V6)"it no longer syncs to the phone"
Kelly B., KS (2013 Ford Edge SE 3.5-L V6)"Every time the car is started it takes close to an hour to index my iPod"
Thomas S., MI (2013 Ford Edge Limted 2.0-L 4 Cyl turbo)"When shutting car off shift lever was put in park and I could not shut engine off. A switch in the shift lever had to be replaced and now works perfectly."
Anonymous, VA (2013 Ford Edge SEL 3.5-L V6)"Unreliable. sometimes takes 5 minutes to input an address and loses GPS often. No longer using"
Anonymous, GA (2013 Ford Edge Limted 2.0-L 4 Cyl turbo)"must stop to get the passenger to set the GPS"
Thomas G., TX (2013 Ford Edge SEL 3.7-L V6)"Will not allow you to manually input the necessary address/location information. Cursor keeps jumping around or the prompt screen will not show the numbers necessary to input address information. Very lousy system purchased by Ford from Apple."
Anonymous, KS (2013 Ford Edge Limited 3.5-L V6)"Either memory chip intermittent lay fails or map system fails to read"
Anonymous, IA (2013 Ford Edge Limited 3.5-L V6)"Problem with electronics. Fixed by dealer with upgrade"
Marmtin Z., NJ (2013 Ford Edge Limted 3.5-L V6)"DIRECTIONS ARE CONFUSING. NOT AS GOOD AS GARMIN. DIFFICULT TO PUT IN NEW DESTINATION OR CHANGE EXISTING"
Stanley R., MI (2013 Ford Edge Limted 3.5-L V6)"It's incredibly frustrating! It takes a ridiculous amount of time to go through all of the steps to enter a destination, by voice command or manually, and far too often fails to find it after completing all the steps. If I ever had an emergency and needed directions quickly, I would be in trouble. The only time I use it is if I'm traveling and just pull up the map for reference. I use my phone instead. In fact, as I'm thinking about it, I would probably not buy the vehicle again if it were the only navigation system available."
Michele K., MT (2013 Ford Edge)"Ford Edge was not compatible;e with the iPhone 7 plus and Ford dealer said they would not fix it under my extended warranty. I will not deal with liars that tell you one thing when you're buying and something different when it is time to fix it. I traded the vehicle in with only 8000 miles and bought a Toyota. I don't think Ford will be seeing me again. You can fool me once"
Anonymous, TX (2013 Ford Edge Limted 3.5-L V6)"Phone appeared connected on phone via sync but the car does not acknowledge phone, ask if I'd like to add device"
Anonymous, FL (2013 Ford Edge SEL 2.0-L 4 Cyl turbo)"Caller cannot hear me on incoming call but can hear me on outgoing calls"
Anonymous, MI (2013 Ford Edge SEL 3.5-L V6)"Phone would read text messages over the speakers. It's stopped doing that."
Jeff C., OK (2013 Ford Edge Limited 3.5-L V6)"Would not sync/connect with our phopnes"
Anonymous, AB (2013 Ford Edge Limted 3.5-L V6)"After failed software update, system loses connection with phone often when car is restarted"
Anonymous, MI (2013 Ford Edge Limted 2.0-L 4 Cyl turbo)"Occasionally drops my LG G3 phone. Mysteriously stopped Voice Command prompts. Responds to Voice commands most of the time"
Anonymous, TX (2013 Ford Edge SEL 3.5-L V6)"the radio display randomly and continually switches to the 'settings' mode for no apparent reason while it is in use"
Joshua G., CA (2013 Ford Edge Limted 3.7-L V6)"Radio interface works (screen & stations) but no volume control or sound. Because of no sound unable to hear navigation hints or phone messages."
Anonymous, ON (2013 Ford Edge Limited 3.5-L V6)"sometimes does not shut off when door is opened"
Norman C., ME (2013 Ford Edge SEL 3.5-L V6)"no sound for 15 to 20 minutes after starting car, sound then starts working"
Anonymous, ON (2013 Ford Edge Limted 3.5-L V6)"Touch screen wasn't always reliable."
Anonymous, CA (2013 Ford Edge SEL Unsure)"GPS in outdaed. Roads are either named incorredtly or it cannot find destinations at all."
Jerry G., NC (2013 Ford Edge Limited 3.7-L V6)"No sound coming from speakers even though radio was on"
Anonymous, PA (2013 Ford Edge SEL 3.5-L V6)"If the voice control doesn't understand me it says way too much before I can get back to the main menu (very driver distracting), especially when I have made that same phone call many times"
Ann A., TX (2013 Ford Edge Limted)"Voice recognition is awful"
Thomas S., MI (2013 Ford Edge Limted 2.0-L 4 Cyl turbo)"Mysteriously stopped offering Voice Command prompts. Started responding to Voice Commands. Don't know if this problem is associated with the Bluetooth problem"
Anonymous, TX (2013 Ford Edge SEL 3.5-L V6)"Microphone would not recognize voice commands. Calling party could not hear. Dealer said no problem found after updating software. No problem last 2 years"
Donald C., GA (2013 Ford Edge 3.5-L V6)
"The camera is very blurry, even though I have cleaned it according to Ford's directions. When I took it in they just said its old and gets that way"
Ann A., TX (2013 Ford Edge Limted)