2017 Ford Explorer Reliability - Consumer Reports
The Explorer is a midsized SUV that shares its underpinnings with the larger Ford Flex, a car-based vehicle we have praised for its ride, comfort, quietness, and space. The Explorer has its good points, including a roomy, practical interior, a third-row seat that's actually usable, and generous cargo capacity. It also has a steady and compliant ride and respectable fuel economy.
Alerts
There are 10 recalls on this vehicle. Learn More.

Reliability

We expect the 2022 Explorer will be much less reliable than the average new car. This prediction is based on data from 2020 and 2021 models. Select the used car model year to see reported issues with those similar past models.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2017 Ford Explorer has been recalled 10 times by NHTSA. View Recalls
Research Years * Redesign year
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Overall Reliability Verdict
NA
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POTENTIAL TROUBLE SPOTS
Engine Major
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Engine Minor
NA
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Engine Cooling
NA
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Transmission Major
NA
NA
Transmission Minor
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Drive System
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Fuel System
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Electric System
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Climate System
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Suspension
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Brakes
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Exhaust
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Paint/Trim
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Body Integrity
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Body Hardware
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Power Equipment
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In-car Electronics
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Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for over 300,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2021 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Ford Explorer owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

Android Auto

"SYNC and Android Auto continually not work. The dealership was unable to fix it. FORD tech line was also not able to fix the problem."

Anonymous, ON (2017 Ford Explorer XLT 3.5-L V6)
Apple CarPlay

"Sync 3 Update caused Apple CarPlay and Waze to display incorrect speed"

Anonymous, IN (2017 Ford Explorer XLT 3.5-L V6)

"Thee Apple Play Screen freezes up a lot when I use Waze or Google Maps"

Anonymous, (2017 Ford Explorer XLT Unsure)

"Random disconnects. Doing a reset on the Sync system seems to fix it for a while, but is really inconvenient."

Anonymous, IN (2017 Ford Explorer XLT 3.5-L V6)
Backup or other camera/sensors

"Occasionally, both the front and rear cameras don't work...just get a blank black screen. Sometimes shutting the Explorer off and then back on will reset the cameras to work; sometimes not. No codes show up when technicians try to figure out what's wrong, so they haven't been able to find a permanent fix for the problem"

Anonymous, VA (2017 Ford Explorer Sport 3.5-L V6 turbo)
CD player

"I use the CD player daily, but over the past few months the discs have been harder and harder to load and play. Often I have to reinsert the disc 4 or 5 times until it finally plays. Since I am almost at the end of my lease, I have not taken in to dealership for repair as I know they would need to pull the whole system for repair."

Anonymous, MI (2017 Ford Explorer Sport 3.5-L V6 turbo)
Display screen freezes up

"Cameras freeze and does not display what is in front no matter how many times you push the front camera button"

Anonymous, TX (2017 Ford Explorer Limited 3.5-L V6)

"Sometimes the display, and the whole system, crashes while the vehicle is in motion. Does not seem to affect any of the vehicle controls. To reset the vehicle needs to be stopped, shut down, and a restart initiated. Sometimes it takes a dozen restarts to get system working again. Ford says they cannot troubleshoot unless the vehicle is experiencing the problem what at the Ford service center."

Richard V., NC (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"Problem unknown?. Wouldn't do it again at the dealership"

Laura H., MI (2017 Ford Explorer XLT)

"Center screen had to be replaced. It was like a dead computer constantly rebooting and making noises. This is a know problems with ford."

Anonymous, MA (2017 Ford Explorer Limited 3.5-L V6)
Display screen goes blank

"Happens very intermittently but the screen will go black and may or may not come back on while driving. Sometimes you have to turn off vehicle and restart"

Ernest B., FL (2017 Ford Explorer XLT 3.5-L V6)

"I believe the problem is related to previously mentioned difficulty. Touch screen stopped working, and the system performed random actions all by itself"

Laura H., MI (2017 Ford Explorer XLT)

"in-dash control screen blanks out-leaves no electronic control of navigation, climate control, bluetooth phone connection, audio controls, etc"

Anonymous, CA (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"Actually, not only does the screen go blank, the entire GPS/entertainment system/ etc. becomes inoperative. The driver's panel continues to operate. Took it twice to Ford. They told me to bring it in for service when these intermittent system failures occur. How the hell do you do that? Often occurs far from home or the Ford dealer. Time and repeated start/stops eventually get it operating again. System just has these occasional mysterious total seizures (like my beagle has). No obvious cause, no obvious cure."

Anonymous, NC (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"My Explorer has an intermittent back up camera issue. It causes the screen to go blank. In cold weather it barely works. It's fine in the summer. The dealership has tried several times to fix this and has not been able to. I was without my car for a week once while they tried to diagnose the problem."

Anonymous, ON (2017 Ford Explorer Platinum 3.5-L V6 turbo)
External music device interface (e.g., smart phone, MP3 player)

"The Ford Sync3 system appears to not be robust. A major controller for that saws replaced at the dealership."

Jason G., AK (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"vehicle would not operate my Sony MP3 player via bluetooth, despite both car and player being listed as recognized by each other"

Anonymous, CA (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"The USB port does not always recognize my device. The Ford dealership told me it was the cord, but I bought several certified cords and it still happens"

Anonymous, (2017 Ford Explorer XLT Unsure)
In-dash navigation system (GPS)

"Map Databse was about two years behind reality when new. Worse now. Don't even bother to use it anymore. Ford needs to pay up for up-to-date map database. Google Maps on my phone does a much better job in many ways."

Richard V., NC (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"It is a 2017 and there is STILL no update available. It is 2019."

Anonymous, TX (2017 Ford Explorer)

"After one year I noticed I was being misdirected almost every time I used the GPS. The dealer had it for 3 weeks and were unable to fix it. I only got the car back because they got it to function for a week."

Anonymous, (2017 Ford Explorer XLT Unsure)

"In addition to just plain quitting on occasion, the map database is out of date and inaccurate. Ford buys the cheapest, lowest level database, and never bring it up to date. Most times I need GPS reliable and accurate guidance I use Google Maps on my smartphone which is far better. I have had bad experiences on all my Ford vehicles for years. Would be better if they just didn't install a database, but rather take the map and guidance from Google Maps by bluetooth and put it on the screen on the panel."

Anonymous, NC (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"More computer problems. Replaced."

Anonymous, MA (2017 Ford Explorer Limited 3.5-L V6)
Phone pairing (e.g., Bluetooth)

"I purchased an unlocked iPhone 7 plus. I use Straight Talk. My phone synced perfectly when I purchased the vehicle (with Sync 3) in June 2016. Since January 2017, my Explorer will not sync with my iPhone. I am unable to utilize hands-free calling (the law in my state). I am only able to, intermittently, listen to my iPod or iPhone. I have met with Service Technicians at three different dealers since the problem surfaced. I have taken my phone to other new vehicles at the dealerships (including a loaner 2017 Escape, a 2018 Mustang and another 2018 Explorer). Both my devices worked perfectly in those vehicles. Unfortunately (and infuriatingly) the dealerships claim that they were unable to generate an Error Code. And without it they can do nothing. So I'm left with vehicle that, although equipped with, Sync3, phone and bluetooth, I cannot legally use to make phone calls while in motion nor listen to music (unless in range of an AM or FM station). All this pleasure from my $50,000 2018 Ford Explorer, which Ford states, is not compatible for someone owning an unlocked iPhone 7 plus, using Straight Talk (I understand to be one of the most popular service providers in the nation) or an iPod Classic. Each of them worked perfectly well in my 2012 Explorer's (much maligned by you) My Ford Touch system. So, I have a nearly new 2017 Ford, under warranty, with an entertainment system (costing over $1700) that is nearly useless to me for its intended purpose."

Anonymous, VT (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"Phone fails to pair even when connected with usb."

Anonymous, TX (2017 Ford Explorer Limited 3.5-L V6)

"When starting the vehicle, the phone conects and frequently dials 0. It doesn't resut in anything more than inconvenience, but it should be fixed."

Anonymous, VA (2017 Ford Explorer Sport 3.5-L V6 turbo)

"Sync2 (your favored system, although MyFord Touch was much more reliable and offered more features) would not pair with iPhone, iPod or iPad nano."

Anonymous, VT (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"recently the car failed to recognize my phone via bluetooth even though both were listed on the in-dash screen. had to reboot and re-pair phone to car"

Anonymous, CA (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"vehicle occasionally doesn't recognize phone via bluetooth even though there is an icon on the in-dash screen and the phone is open and ready. must try several times to re-pair phone and car systems, after waiting sometimes minutes or hours"

Anonymous, CA (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"A hardware component within the Sync3 failed. However, before the final problem was uncovered I was repeatedly told by Ford technicians, FOMCO and every forum that the problem was that my iPhone 6 and then 7plus were incompatible (even after demonstrating that my phone worked on each and every other new Ford vehicle in the showroom or on the lots. I finally found a Ford technician who took the time to review my videos of the problem, duplicated my problem and diagnosed the part failure. Bravo to him. Boos to all the know-it-not's and lazy techs who blew me off."

Anonymous, VT (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"Sync is extremely difficult, drops out and in general does not function properly."

Anonymous, NJ (2017 Ford Explorer XLT 3.5-L V6)
Routine software updates

"Trouble with getting phone to pair with blue tooth to get update"

Anonymous, IL (2017 Ford Explorer Sport 3.5-L V6 turbo)

"A message indicating that the system can search for nearby wifi networks always comes up when the car is started and must be closed in order to view the screen. I have changed the settings to turn off this notification but it persists."

Anonymous, VA (2017 Ford Explorer)

"Even though the dealership has downloaded the map updates multiple times, they don't work."

Anonymous, (2017 Ford Explorer XLT Unsure)

"My 2017 Explorer didn't have an update until sometime in early 2020. It had Sync3, I was notified by FordPass that updates were available in 2019, but I couldn't get them. This included lack of updated maps (much of Tucson wasn't showing up) and lack of both Android Auto and Apple Play. Now Android Auto / Apple Play have been installed, but I'm unsure about map updates as I've switched cars with my wife and I no longer drive the Explorer daily."

Anonymous, IL (2017 Ford Explorer XLT 3.5-L V6)
Speakers

"One of the woofers in the Sony sound system blew."

Anonymous, NJ (2017 Ford Explorer Sport 3.5-L V6 turbo)
Steering wheel controls

"tuning controls on steering wheel would freeze up. Voice controls would freeze as well. Computer module has been replaced twice"

Anonymous, FL (2017 Ford Explorer Platinum 3.5-L V6 turbo)

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

What Owners Say

Loose exterior trim or moldings

"The cover on the left/driver is rear view mirror fell off (or was knocked off, don't know). Easy fix but for paying for the new cover."

Darwin B., FL (2017 Ford Explorer Platinum 3.5-L V6)

"Piece of door trim fell off"

Anonymous, IL (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"Tim on the luggage rack came loose and Ford had to replace the piece on the drivers side"

Anonymous, VA (2017 Ford Explorer Sport 3.5-L V6 turbo)

"Crack in plastic trim by back side window. Repaired by ford dealer under warranty."

Anonymous, NV (2017 Ford Explorer XLT 3.5-L V6)

"driver side front windshield trim blew off, startled me & I almost wrecked the car. The roof luggage trim - Left side disengaged, couldn't be fastened back down-Dealer GLUED IT on. A month later- Right side did same & Dealer glued it back on. A few months later the right front windshield trim blew off. Dealer had to order new windshield trim both times. Makes it scary for my wife (primary driver) to drive.."

Anonymous, (2017 Ford Explorer XLT 3.5-L V6 turbo)

"Exterior window trim pieces loose"

Anonymous, (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"Front windshield molding. Left driver side blew off (startled me almost wrecked). Top molding, both sides blew off. TWICE! Right side front windshield blew off. Fixed by DEALER BUT HAPPENED AGAIN!"

Anonymous, FL (2017 Ford Explorer Limited 3.5-L V6 turbo)

"Roof rack cover kept falling off or coming lose"

Anonymous, (2017 Ford Explorer Sport 3.5-L V6)

"Back end of roof rack rail pops off/up with very little provocation. Was replaced by dealer, but will likely happen again. Still seems loose."

Anonymous, MD (2017 Ford Explorer Sport 3.5-L V6 turbo)

"Both of the roof rails pop off spontaneously. Usually a car wash will knock them off with the dryer."

Anonymous, (2017 Ford Explorer Sport 3.5-L V6 turbo)

"The exterior plastic trim piece on the center pillar post is attached with double-sided tape! The keypad for the lock system in in this part. The tape has come loose, and keypad malfunctions. Local Ford dealer says car out of warranty, no factory help to re-attach the plastic part with tape. Ridiculous that an important exterior part of a $40k vehicle would be attached with double-faced tape!!"

Anonymous, (2017 Ford Explorer XLT 3.5-L V6)
Paint (fading, chalking, cracking, or peeling)

"Paint bubbling up on leading edge of hood"

Jeff K., TX (2017 Ford Explorer Sport 3.5-L V6 turbo)

"Poor paint quality. Drwall brush removed paint to bare metal"

Teresa W., KS (2017 Ford Explorer Limited 3.5-L V6)

"Paint on tailgate defective at time of taking ownership. Dealer very proactive to have tailgate repainted"

Anonymous, CA (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"Paint on the hood started to bubble. Ford replaced my hood at no charge"

Anonymous, WA (2017 Ford Explorer Platinum 3.5-L V6)

"The paint on the hood started to bubble and peel off. It was fixed under warranty. The only issue to report is that it took several months for a new part to become available."

Anonymous, ON (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"Wheel finish peeling"

Anonymous, (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"Paint started to peel from front of hood. 2018. Was repaired under warranty."

Anonymous, AZ (2017 Ford Explorer Base 3.5-L V6)

"Poor quality paint. Light impact removes all paint material."

Anonymous, KS (2017 Ford Explorer Limited 3.5-L V6)

"Paint was cracking peeling on front hood. Not resolved just living with it."

Anonymous, (2017 Ford Explorer Limited 3.5-L V6)

"After 3 months from purchase, paint on the front hood began to bubble. Paint issue was corrected by warranty."

Anonymous, CA (2017 Ford Explorer XLT 3.5-L V6)

"Paint bubbling under hood and some discoloration around vehicle"

Anonymous, NC (2017 Ford Explorer XLT 3.5-L V6)
Rust

"Paint on hood bubbling. Hood was replaced and painted. Seem to be alot of Explorers with this issue. Heard there are contaminants in the aluminum for the hood"

Jeff K., TX (2017 Ford Explorer Sport 3.5-L V6 turbo)

"paint bubbling and rust on only the hood. Ford replaced the hood at no cost because of warranty"

Anonymous, (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"Hood was replaced by dealer due to corrosion under the paint across the front edge. No cost to me, but poor design. Shouldn't happen in a 3 year old car."

Anonymous, MD (2017 Ford Explorer Sport 3.5-L V6 turbo)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

What Owners Say

Exhaust leaks

"they fixed the it's not a recall recall"

Anonymous, IL (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"I had to take the Explorer in for a service bulletin because of leaking exhaust. The repair was free but the area around where the repair took place looks awful. The plugs in the bottom of the rear door where glued in place and the glue ran around the plugs and is a eye soar. The rear door does not close as well after the repair either."

Anonymous, OH (2017 Ford Explorer XLT 3.5-L V6)

"RECALL: carbon monoxide leak"

Anonymous, NY (2017 Ford Explorer XLT 3.5-L V6)

"WHEN THE ACCELERATOR WAS PRESSED DOWN, IT SEEMED THAT THERE WAS A SMELL INSIDE THE CABIN."

Stark S., FL (2017 Ford Explorer Limited 3.5-L V6)

"Smell in car and dealer fixed it."

Anonymous, MI (2017 Ford Explorer Limited 3.5-L V6)

"when you let off the accelerator at highway speed the cabin interior smells of exhaust. We had this checked under warranty and the dealer said the intake for the interior air was located too close to the exhaust. If that is the case that is very poor engineering. Other than that the vehicle has been real good so far"

David T., FL (2017 Ford Explorer XLT 3.5-L V6)

"If you accelerate over 3500 rpms the cabin smells like rotten eggs, is terrible. Will take it to the dealer next week"

George F., PR (2017 Ford Explorer XLT 3.5-L V6)

"smelled exhaust"

Anonymous, FL (2017 Ford Explorer Limited 3.5-L V6)

"Some kind of Ford recall in which the vehicle had to be serviced to prevent exhaust from coming into the cabin area per Ford Recall information provided."

Anonymous, (2017 Ford Explorer XLT 3.5-L V6)
Other/unsure

"It does not cover the area my 2013 Explorer did."

Anonymous, NE (2017 Ford Explorer Limited 3.5-L V6)

"Airbag light came on just about 50000 km, am in the process of having it serviced, should be covered by warranty"

Anonymous, AB (2017 Ford Explorer Sport 3.5-L V6 turbo)
Pipes

"Recall due to possible exhaust gases. No defects identified."

Anonymous, WV (2017 Ford Explorer Limited 3.5-L V6)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Exterior lights (other than headlights)

"right rear brake light assembly had to be replaced as an entire unit. Cost $650 plus labor. Covered under warranty."

Anonymous, FL (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"left rear turn signal light bulb went out"

Roderick W., CA (2017 Ford Explorer Limited 3.5-L V6 turbo)
Heated or cooled seats

"Drivers side seat lumbar self activates and heater doesn't heat to same temperature as passenger side. I would like to give input on the 2014 Grand Cherokee also. Worst vehicle I have ever owned. At under 40Kmiles I have had to replace the alternator, repair the trans cooler lines, $1000, Repair the power steering system, repair the gas filler door, and replace the oil pressure sensor switch. In addition there are three factory recalls one of which took two years for Chrysler to have parts available."

David P., CO (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"Driver seat heat stopped working. It required 3 visits to Service, with 3 different repairs, to get it working. Dealership was very cooperative but situation was extremely frustrating for me. They finally got it working but by then winter was over here in Michigan!"

Anonymous, MI (2017 Ford Explorer Sport 3.5-L V6 turbo)

"The passenger seat stopped functioning and started working on its own after about 2months"

Anonymous, MI (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)
Keyless entry

"Panel on drivers side door that houses the key strip for keyless entry came off while traveling down interstate."

Ernest B., FL (2017 Ford Explorer XLT 3.5-L V6)

"See previous comment"

Anonymous, (2017 Ford Explorer XLT 3.5-L V6)

"Keyless entry key pad stays lit, causing the battery to lose charge."

Anonymous, TX (2017 Ford Explorer XLT 3.5-L V6)
USB port

"The in-dash USB port (in the center console) has been intermittent when connecting to a flashdrive. It will hold steady for a time and then signal the car's electronics in the touch screen that it has lost its connection."

Anonymous, CA (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)
Warning lights

"Warning system make sfunction"

Teresa W., KS (2017 Ford Explorer Limited 3.5-L V6)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

"The door posts were never painted in the paint booths at the factory in Chicago. I actually revived 2 different new Explorers with this problem. It took $4000 worth of repair work to fix the second one."

Anonymous, OH (2017 Ford Explorer XLT 3.5-L V6)

"The Electronic pad on the driver door flew off on the freeway. We would here a flapping noise like paper rattling from time to time, but could not find out where it was from. When the panel flew off it also caused a electronic glitch and caused to lift gate to NOT open up anymore, even manually."

Albert R., CA (2017 Ford Explorer XLT 3.5-L V6 turbo)

"The door jams and doors were not painted properly, the finished paint (black) was applied too thin and you could see the white primer. This actually happen on 2 completely different new 2017 cars. The first one I took back and got another the second was not as bad and the dealer fixed"

Anonymous, OH (2017 Ford Explorer XLT 3.5-L V6)
Glass defects

"Paint overspray on Windshield, passenger side."

Anonymous, CA (2017 Ford Explorer XLT 3.5-L V6)
Sunroof

"The fit on the sun roof is sloppy and noisy"

Anonymous, OH (2017 Ford Explorer Platinum 3.5-L V6 turbo)
Tailgate, hatch or trunk

"Hydraulic arm broke off."

Anonymous, NY (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"Hatch malfunctions using the remote control and the dash control,won,t open, hesitates, stop, etc."

Kenneth K., MI (2017 Ford Explorer XLT 3.5-L V6)

"Paint on tailgate from production plant had area looking like a large drip. Dealer very proactive to have tailgate repainted"

Anonymous, CA (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"The finished (black) paint was also thin around the tailgate jams"

Anonymous, OH (2017 Ford Explorer XLT 3.5-L V6)

"Nov 2019: Crack in body, upper right corner of liftgate. Crack not on liftgate but the vehicle body near wear the lift gate attaches. Lift gate needed to be in open position to see the crack - appx. 2" to 3" length, 1/4" wide. Required a body shop to remove lift gate and repair crack in the body. Car was still in warranty and repair was approved. Three day job - repair paint etc. No problems since."

Anonymous, NY (2017 Ford Explorer XLT 3.5-L V6)

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

What Owners Say

Rough shifting

"When you accelerate the rpm hang very high as vehicle gains speed"

Marvin M., NV (2017 Ford Explorer Limited 3.5-L V6)

"Rough shifting at low speed."

Anonymous, MI (2017 Ford Explorer Limited 3.5-L V6)

"seem like low speed shifts slam between gears"

Anonymous, NC (2017 Ford Explorer XLT 3.5-L V6)
Slipping transmission

"As I said before the transmission rpms stay quite high and the vehicle doesn't move into another gear unless you release some throttle pressure"

Marvin M., NV (2017 Ford Explorer Limited 3.5-L V6)

"The transmission was a constant problem. Repeated service over 3 years of ownership. Very unreliable"

Anonymous, MA (2017 Ford Explorer XLT Unsure)

"The problem is unresolved. At high speeds the transmission struggles between 1000-2000 rpms. Ford dealership says nothing is wrong but there is clearly a grinding noise. No acceleration issue."

Anonymous, (2017 Ford Explorer Limited Unsure)
Transmission leaks

"There was a seal in the transmission that failed and caused it to leak. It was fixed under warranty."

Shane P., NV (2017 Ford Explorer Sport 3.5-L V6)

"Both the drain plugs on the transmission and transfer case were loose and leaking"

Paul H., MI (2017 Ford Explorer XLT 3.5-L V6)

"Started slipping bad. I took it to the dealership and they kept it for several days before informing me the transmission liquid was low and needed to be filled. Leak found and fixed per paperwork."

Anonymous, (2017 Ford Explorer XLT 3.5-L V6)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Air or water leaks

"When parked on a slope (nose of the vehicle up) while raining, water collects through the sunroof and pools. Once the vehicle is level (nose of vehicle is either down or level) water leaks through the ceiling via the seat belt and window seals."

Anonymous, CA (2017 Ford Explorer Platinum 3.5-L V6 turbo)
Seals and/or weather-stripping

"The passenger side, right rear window was not installed properly and leaked water into the passenger area of the car when it rained. The vehicle is under warranty, and the Ford dealer replaced the window at no charge to me."

Scott S., NC (2017 Ford Explorer Base 3.5-L V6)

"After a year of operating the vehicle and experiencing water entering the cargo area from an interior rear light fixture (soaking the carpet and flowing into the spare tire compartment), it was discovered by the dealer to have a manufacturing flaw. The factory failed to install a headliner water seal with allowed rain to seep into the ceiling of the vehicle from the moonroof. But it took a season of heavy rain to finally pinpoint the problem. Fortunately there was no mold or mildew created by the leak."

Anonymous, CA (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"Clogged drainage from the sun roof. Apparently a known problem. Caused mildew smell to very strong. Took a while to get rid of and needed professional cleaning. Ford definitely should have alerted owners of the problem and taken proactive steps to prevent it"

Anonymous, MA (2017 Ford Explorer Limited 3.5-L V6)
Squeaks or rattles

"HIGH SPEED RATTLE IN WINDSHIELD FRAME...HAD SAME PROBLEM IN MY 2013 FORD EXPLORER"

Ray L., TX (2017 Ford Explorer Limited 3.5-L V6)

"Some type of rattle coming from the passenger side dash, glove box area. Seem a vehicle with under 22K should have issues like this."

Anonymous, MI (2017 Ford Explorer XLT 3.5-L V6)

"The rear tailgate rattles on occasion. There is also a noticeable rattle in the dashboard area of the front, passenger side. It comes and goes."

Anonymous, (2017 Ford Explorer Base 3.5-L V6)
Wind noise

"It's got wind noise around windows"

Tony D., TX (2017 Ford Explorer Limited 3.5-L V6)

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

What Owners Say

Premature brake wear

"Rear brakes were completely shot by 20k miles, which caused a roadside breakdown incident. Ford would not cover them under warranty because they are consumable products, even though they admitted they were prematurely worn down."

Anonymous, VA (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"New front brakes"

Tony C., NY (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"This probably has more to do with "Replaced for free for any reason" and then they know nothing about such a clause."

Anonymous, NY (2017 Ford Explorer XLT Unsure)
Pulsation or vibration

"Needed new rotors"

Tony C., NY (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"After the bearing was replaced there was a banging noise. The swaybar was not attached. They fixed it & said someone must have hit a pothole."

Anonymous, (2017 Ford Explorer XLT 3.5-L V6 turbo)
Rotors

"Rear rotors were completely shot at 30000 miles. Pads were still serviceable"

Gilmore M., NY (2017 Ford Explorer Limited 3.5-L V6)

"Rotors corroded. The dealership said this was normal. I took it to a third party who told me this was an issue with Ford & recommended a different rotor which they had success with at half the cost of the dealership."

Anonymous, NJ (2017 Ford Explorer XLT 3.5-L V6)

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

What Owners Say

A/C compressor

"a/c compressor was making a loud whinning sound when on"

John T., CA (2017 Ford Explorer XLT 3.5-L V6)

"A/C compressor seized"

Zach W., FL (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"The ac belt shredded and the ac went. I was so surprised with such a new vehicle and only 20k miles."

Anonymous, (2017 Ford Explorer XLT 3.5-L V6 turbo)

"AC Compressor failed causing the belt to break"

Anonymous, FL (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)
Automatic climate control

"The rear area ceiling vents stopped blowing air."

Roderick W., CA (2017 Ford Explorer Limited 3.5-L V6 turbo)
Evaporator

"A/C wouldn't cool even on LO setting. The air felt muggy an heavy. Vehicle taken to dealership, and at first thought freon was needed. When that didn't work, car was kept almost 3 weeks as whole system was dismantled and evaporator was found to be issue."

Anonymous, GA (2017 Ford Explorer Limited 3.5-L V6)
Heated or cooled seat controls

"heated seat failed on passengers side."

Anonymous, ON (2017 Ford Explorer XLT 3.5-L V6)

Transmission Major

Transmission rebuild or replacement, torque converter, clutch replacement.

What Owners Say

Torque converter

"The engine was idling roughly and vibrating when stopped and starting to accelerate."

Anonymous, (2017 Ford Explorer Limited 3.5-L V6)
Transmission rebuild or replacement

"This vehicle is a LEMON which neither Ford or the dealer would replace. Instead they replaced componutes but there are still problems like transmission slippage at high speeds. I will not buy another Ford product."

Anonymous, KS (2017 Ford Explorer Limited 3.5-L V6)

"Wasn’t shifting properly. Replaced clutch inside the transmission."

Steven L., CA (2017 Ford Explorer Platinum 3.5-L V6 turbo)

"12/09/2019,transmisson quit working, had it towed to Dealer. It was there "waiting in line for repairs" until I received it back 2/19/2020. Within 48 hrs it was taken back for sluggish response changing gears.received it back 03/03/2020.I again returned it in June because of poor response & whining when I passing. My grandson picked it up & parked it,they replaced a passenger rear wheel bearing. I flew out to Atlanta, GA to see grandkids, covid-19 left me there until 07/07/2020.The vehicle was parked while I was there. 07/08/2020 we were going shopping, we feared we weren't going make it home. It was taking a long time for it to change gears. We spent long periods in 1st gear.we turned around & came home. We took in."

Anonymous, (2017 Ford Explorer XLT 3.5-L V6 turbo)

"one time problem. it was replaced at dealership under warranty"

Anonymous, (2017 Ford Explorer Sport 3.5-L V6 turbo)

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

What Owners Say

Alignment

"Took to Ford for service when car was shimmering over 50 miles per hour"

Anonymous, FL (2017 Ford Explorer Platinum 3.5-L V6 turbo)
Power steering leaks

"front end made noise when turning, happened after 4 months! documented issue w explorers"

Anonymous, NY (2017 Ford Explorer XLT 3.5-L V6)
Steering linkage (includes rack and pinion)

"Had to replace the rack an pinon unit because of the noise/thud it was making."

Steven L., CA (2017 Ford Explorer Platinum 3.5-L V6 turbo)
Tie rods

"IT WAS A RECALL FROM FORD MOTOR CO. AFTER I HAD DISCUSSED THAT I WAS FEELING A LOT WONDERING MOTION AND UNCONTROLLABLE STEERING"

Christine G., MD (2017 Ford Explorer Limited 3.5-L V6 turbo)

"After 3000 grinding noises while turning the steering wheel"

Anonymous, FL (2017 Ford Explorer Platinum 3.5-L V6 turbo)

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

What Owners Say

Cylinder head

"The engine light came on took to dealer first changed injector still had problem changed cylinder head hope this takes care not driving now due to stay at home orders for Covid 19"

Anonymous, TN (2017 Ford Explorer XLT 3.5-L V6)
Engine rebuild or replacement

"My water pump needed replacement which requires a partial engine disassembly. Fast forward a week after repair, my engine seized. Whoever repaired the pump at the dealership didn't know what they were doing. Thank GOD for the rational people at Ford corporate who heard me out and realized someone screwed up and covered the cost of the engine repair. Dealership was horrendous. They tried to blame me and acted as if I'm wasting their time. Very bad experience at the dealership."

Anonymous, (2017 Ford Explorer XLT 3.5-L V6)
Turbo or supercharger

"The turbo cracked and drained a significant amount of oil in my garage as well as making the engine smoke. I got it to the dealer the same day I discovered the huge oil spill under my car and it was fixed under the warranty."

Anonymous, NV (2017 Ford Explorer Sport 3.5-L V6)

"The turbo was leaking oil onto the exhaust causing a little black smoke on start. Ford gave me the runaround with whether or not the turbo replacement would have been covered even though it was well within warranty."

Anonymous, (2017 Ford Explorer Sport 3.5-L V6 turbo)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

What Owners Say

Battery (not hybrid or electric)

"Battery failed 2 years and 1 week after purchase"

Zach W., FL (2017 Ford Explorer Limited 2.3-L 4 Cyl turbo)

"Battery needed to be replaced when Polar Vortex came and killed the battery. Battery only 3 years old"

Anonymous, IL (2017 Ford Explorer Sport 3.5-L V6 turbo)

"Battery went dead after two days of bringing car home. I had told service dept. that the red indicator was showing when I bought the car. Some tech checked it out and told me battery was good. I argued to change battery, but they wouldn't. So two days later when it died I jumped and took it to a different Ford dealer. They changed it no questions asked. They are now my new, if needed service dealer."

George F., NJ (2017 Ford Explorer XLT 3.5-L V6)
Engine harness

"This issue was due to a rodent eating the engine harness. Fortunately it was only the coil and ignition wires to a cylinder on the front bank so I could fix it myself reasonably easily. This may not sound like a Ford's fault, but I have two points on which I think Ford could do significantly better here. 1) They have going to soy based wire insulation which seems to have significantly increased the incidence of animals eating wires. I'd personally prefer if the insulation was made from rat poison, not something derived from a food product! 2) When I ordered a replacement coil connector with leads, I got a receptacle that didn't fit the plug on the coil - it was too small. I entered the VIN in the FoMoCo parts system and couldn't find the part, but when I searched without the VIN I could find a kit that said it worked on V6's in my model year range. So the wrong part could have been my fault, but it was the same layout just 1-2mm too narrow. Fortunately for me I was able to de-pin the pre-crimped terminals and swap them to the old receptacle to make the repair, but I expect better when paying $45 for a single connector repair kit. Other than the fit the quality of parts in the kit was great - and I don't use that word lightly."

Anonymous, IL (2017 Ford Explorer XLT 3.5-L V6)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Oil leaks

"A few drops in the garage, once oil was changed and I told them about it, it seems to have stopped.....maybe the drain plug gasket"

Kevin G., AZ (2017 Ford Explorer XLT 3.5-L V6)

"There was a seal that broke on the oil pan. It leaked oil on the garage floor. The Explorer was still under warranty and was fixed by the dealership."

Anonymous, NV (2017 Ford Explorer Sport 3.5-L V6)

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

What Owners Say

Emission control devices (includes EGR)

"FACTORY RECALL...FIXED BY DEALERSHIP"

Ray L., TX (2017 Ford Explorer Limited 3.5-L V6)
Sensors (includes O2 or oxygen sensor)

"there where like 2 other notices that i remember them fixing when we took it in for the oil changes. They where mandatory fixes from the company.."

Albert R., CA (2017 Ford Explorer XLT 3.5-L V6 turbo)

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

What Owners Say

Water pump

"Water pump started leaking and when it was fixed, it required an engine disassembly which led to an engine seizure. After MUCH LEG WORK ON MY PART, I contacted the right person at Ford Corporate and they covered all repairs. The dealership was horrible to deal with."

Anonymous, (2017 Ford Explorer XLT 3.5-L V6)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

What Owners Say

Driveline vibration

"gear shifting for a $52,000 V-6 engine is terrible"

Anonymous, NV (2017 Ford Explorer Limited 3.5-L V6)

Compare 2017 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
SUSPENSION
Jul 15, 2021
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Summary:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
What should you do:
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. An interim owner notification letter expected to be mailed in early September. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. Ford issued owners an interim notification on September 10, 2021. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 21V537000
Potential Number of Units Affected: 631176
STRUCTURE
May 05, 2021
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Summary:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
What should you do:
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 21V316000
Potential Number of Units Affected: 616967
SUSPENSION
Oct 30, 2020
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Summary:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
What should you do:
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 20V675000
Potential Number of Units Affected: 454941
SEATS
Sep 11, 2019
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Summary:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
What should you do:
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V651000
Potential Number of Units Affected: 311907
SUSPENSION
Jun 10, 2019
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Summary:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
What should you do:
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 19V435000
Potential Number of Units Affected: 1194173
STEERING
Aug 28, 2017
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Summary:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
What should you do:
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V530000
Potential Number of Units Affected: 253
SUSPENSION, WHEELS
Aug 28, 2017
A loss of the wheel or wheel end can increase the risk of a crash.
Summary:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
What should you do:
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17E048000
Potential Number of Units Affected: 630
SEATS
Jun 26, 2017
Seats with missing inboard attachments may not adequately restrain an occupant in a crash, increasing the risk of injury.
Summary:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer Police Interceptor vehicles. The affected vehicles may be missing the two front inboard attachments for the second row seats. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating systems", and (FMVSS) number 210, "Seat belt assembly anchorages."
What should you do:
Ford will notify owners, and dealers will inspect the vehicles to verify that they have the second row seat attachment studs, installing them if not, free of charge. The recall began on August 14, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17C10.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V401000
Potential Number of Units Affected: 4
SEATS
May 22, 2017
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Summary:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
What should you do:
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V332000
Potential Number of Units Affected: 2204
ENGINE AND ENGINE COOLING
Dec 22, 2016
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Summary:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
What should you do:
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V925000
Potential Number of Units Affected: 1163
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