Product Reviews

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In a class generally known for bland styling and a lack of driving excitement, the Fusion is a breath of fresh air with a stylish, fun to drive demeanor. That doesn't mean it's free of certain quirks that can erode one's enthusiasm. The Fusion looks upscale and stylish, and it handles like a really good European sports sedan.
Alerts
There are 3 recalls on this vehicle. Learn More.

Reliability

Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey, our reliability history charts give you a rundown on how used vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system.

Overall Reliability
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot
The 2017 Ford Fusion has been recalled 3 times by NHTSA. View Recalls
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Overall Reliability Verdict
Potential Trouble Spots
Engine Major
Engine Minor
Engine Cooling
Transmission Major
Transmission Minor
Drive System
Fuel System
Electric System
Climate System
Suspension
Brakes
Exhaust
Paint/Trim
Body Integrity
Body Hardware
Power Equipment
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 500,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2018 vehicles are holding up in 17 potential trouble spots, ranging from the engine, transmission, and brakes to power equipment and the electrical system. NA indicates that we did not receive a large enough sample size to provide data for a specific year. An X indicates that the vehicle was not manufactured for a specific year.

Learn more about car Reliability.

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2017 Ford Fusion owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

CD or DVD players, radio, speakers, GPS, communication system (e.g., OnStar), display screen freezes or goes blank, phone pairing (e.g. Bluetooth), voice control commands, steering wheel controls, portable music device interface (e.g., iPod/MP3 player), backup or other camera/sensors.

What Owners Say

“Can not pin point problem but four(4) times the electric system completely failed and had to be towed back to shop and then never told us what went wrong and we were afraid to drive it anywhere for fear of electric failure, They refused to replace car when we stated we had a lemon”

Anonymous, NJ (2017 Ford Fusion SE Unsure)

“occasionally, the the phone will not be automatically paired when the car is started. This is sporadic. I cannot pin down exactly why”

Anonymous, WA (2017 Ford Fusion S Hybrid Unsure)
Radio

“I believe that this was only a symptom of the Sync3 issue”

Michael B., MN (2017 Ford Fusion Sport 2.7-L V6 turbo)

“Audio control module failure drained battery”

Robert M., CA (2017 Ford Fusion Sport 2.7-L V6 turbo)

“Radio shut itself off one day and cannot turn back on, either with touchscreen or the physical button. Sync button on steering wheel doesn't work when pressed and the "No GPS" symbol is shown on the display”

Anonymous, ID (2017 Ford Fusion Energi Titanium 2.0-L 4 Cyl hybrid)

Electric System

Alternator, starter, hybrid battery and related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, distributor or rotor failure, spark plugs and wires failure.

What Owners Say

Body control module

“Both headlights led went bad needed total replacement. The car battery dies if the car is not driver for 24 hours or more”

Gary G., NJ (2017 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

“Car failed to start. Had to have Ford roadside assistance tow car to dealership. Determined the dealer needed to reprogram driver's side door control module. Dealer said this was a known problem for this model”

Anonymous, TN (2017 Ford Fusion S 1.5-L 4 Cyl turbo)
Headlights

“Both led headlights needed replacement”

Gary G., NJ (2017 Ford Fusion Titanium 2.0-L 4 Cyl turbo)
Exterior lights (other than headlights)

“entire electric system failed 4 times”

Anonymous, NJ (2017 Ford Fusion SE Unsure)
Keyless entry

“When the battery is totally dead, you can not enter the vehicle unless you know how to use the emergency key. And of course the owners manual is in the glove box and the car is locked. Took me an hour to figure this one out. Oh - also the battery is in the trunk and there is no way from inside the vehicle to open the trunk with a dead battery”

Anonymous, CA (2017 Ford Fusion Energi Titanium 2.0-L 4 Cyl hybrid)

Body Integrity

Squeaks, rattles, wind noises, loose or cracked seals and/or weather-stripping, air and water leaks.

What Owners Say

Squeaks or rattles

“dashboard rattle that seems to be coming from the speedometer needle”

Anonymous, AL (2017 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

“driver's side power seat made loud squeak when moving back and forth”

Anonymous, OH (2017 Ford Fusion Titanium 2.0-L 4 Cyl turbo)
Wind noise

“The moon roof sounded like wind whistling through it”

Anonymous, AL (2017 Ford Fusion SE 1.5-L 4 Cyl turbo)

Body Hardware

Power or manual windows, locks and latches, tailgate, hatch or trunk, doors or sliding doors, mirrors, seat controls, safety belts, sunroof, convertible top.

What Owners Say

Doors or sliding doors

“Driver window won't stay closed intermittently. Gas door sticks”

John R., MD (2017 Ford Fusion SE Hybrid 2.0-L 4 Cyl hybrid)
Windows

“Driver's side window will not close. Have a problem with window switch. In service twice in the past 4 months for same problem. Was told that Ford knows about this problem but has not come up with permanent fix, so we just live with having to keep bringing it back to dealer's service dept. every time it happens...which occurs periodically. That is extremely annoying”

Jerome S., MI (2017 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

“Both front windows lost their auto open/close capability and became difficult to close. After being returned to the dealer 3 times for repair the problem seems to have been corrected”

Anonymous, TX (2017 Ford Fusion Titanium 2.0-L 4 Cyl turbo)

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, oil leaks.

What Owners Say

Engine computer

“The car on occasion would not turn off. It would take multiple cycling of the ignition to turn the vehicle off. On the last time this happened, it totally drained the battery over night and the car was completely dead the next morning. The dealer performed multiple software updates to correct the problem and fixed some broken wires to some sensor(s) in the back of the car”

Anonymous, CA (2017 Ford Fusion Energi Titanium 2.0-L 4 Cyl hybrid)

Power Equipment

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, remote engine start, alarm or security system

Suspension

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

Fuel System

Check engine light, sensors (includes O2 or oxygen sensor), emission control devices (includes EGR), engine computer, engine computer, fuel cap, fuel gauge/sender, fuel injection system, fuel pump, fuel leaks, stalling or hesitation.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbo or supercharger, timing chain or timing belt.

Climate System

Blower (fan) motor, A/C compressor, condenser, evaporator, heater system, automatic climate control, refrigerant leakage, electrical failure.

Paint/Trim

Paint (fading, chalking, cracking, or peeling), loose interior and exterior trim or moldings, rust.

Engine Cooling

Radiator, cooling fan, antifreeze leaks, water pump, thermostat, overheating.

Drive System

Driveshaft or axle, CV joint, differential, transfer case, 4WD/AWD components, driveline vibration, traction control, electronic stability control (ESC), electrical failure.

Brakes

Antilock system (ABS), parking brake, master cylinder, calipers, rotors, pulsation or vibration, squeaking, brake failure or wear.

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, leaks.

Transmission Minor

Gear selector or linkage, leaks, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission.

Compare 2017 Models

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This score shows whether the model had more or fewer problems overall than the average model of that year, calculated from the total number of problems reported by subscribers in all 17 trouble spots.
Recalls
PROVIDED BY
STEERING:WHEEL AND HANDLE BAR
Mar 12 2018
A steering wheel detachment can cause a loss of steering control, increasing the risk of a crash.
Summary:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
What should you do:
Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S08.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 18V167000
Potential Number of Units Affected: 1301986
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Jul 06 2017
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Summary:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
What should you do:
Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 17V427000
Potential Number of Units Affected: 6026
SEATS:MID/REAR ASSEMBLY
Dec 05 2016
During a crash, the improper welds may fail, allowing any stowed luggage to move into the passenger compartment, increasing the risk of injury.
Summary:
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
What should you do:
Ford will notify owners, and dealers will replace the left hand, second row seat back frame, free of charge. The recall began January 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S43.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA CAMPAIGN ID Number: 16V874000
Potential Number of Units Affected: 25
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