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Hyundai Santa Cruz

EPA MPG: 22 mpg

RECALL ALERT:
There are 2 recalls on this vehicle. Learn More.

Reliability

Overall Reliability

The 2023 Santa Cruz is less reliable than other cars from the same model year.

The 2023 Hyundai Santa Cruz has been recalled 2 times by NHTSA. View Recalls
Most Common Trouble Spots
Common Trouble Spot
Common Trouble Spot

Owner Reported Trouble Spots

The Reliability score is based on our latest subscriber survey of 2023 Hyundai Santa Cruz owners. The owner comments describe problems respondents experienced with this vehicle.

In-car Electronics

Infotainment system (audio, GPS, phone), rear entertainment system, backup or other camera/sensors, head-up display.

What Owners Say

Apple CarPlay

"The car has never paired up regularly. I have taken it to the dealership a few times regarding this. They have done updates the problem is better but still exist where it will not pair up and may go a day not connect before it finally links back up."

Anonymous A., GA (2023 Hyundai Santa Cruz SEL 2.5-L 4 Cyl)
Display screen goes blank

"Not sure why this has happened the starship did do a computer update will see if the problem goes away it has only happened three times where it shutdown and goes blank it does come back up quit but I dont think this should happen."

Anonymous A., GA (2023 Hyundai Santa Cruz SEL 2.5-L 4 Cyl)
Hardware replacement

"They replaced my info system twice due to no sound. It is a known issue. The only fix is to disconnect battery or replace. It is still happening. It is going in next week for a info system chip replacement."

Anonymous, MA (2023 Hyundai Santa Cruz Limited 2.5-L 4 Cyl turbo)

Transmission Major

Transmission rebuild or replacement, torque converter, premature clutch replacement.

What Owners Say

Torque converter

""Sometimes when backing up it revs up, but hesitates to move only in reverse,not sure Ive noticed this in drive.Hyundai mechanic has told me to have it flushed out.My problem is Ive paid for the platinum plan,but its not covered under that plan,Everything Supposedly under this plan isnt covered,a real disappointment.""

Anonymous, FL (2023 Hyundai Santa Cruz SEL 2.5-L 4 Cyl turbo)
Transmission rebuild or replacement

"They replaced my transmission twice. It is a known issue with this model. It is going in next week for a third transmission same issue this time it will be a transmission modification."

Anonymous, MA (2023 Hyundai Santa Cruz Limited 2.5-L 4 Cyl turbo)

""The Santa Cruz would not shift into gear, so had it towed to the dealership where it was replaced with a new transmission. All was paired for by dealer as truck was under warranty.""

Anonymous A., NC (2023 Hyundai Santa Cruz Limited 2.5-L 4 Cyl turbo)

Exhaust

Muffler, pipes, catalytic converter, exhaust manifold, heat shields, leaks.

What Owners Say

Other/unsure

"OEM tonneau cover broke"

Anonymous A., CA (2023 Hyundai Santa Cruz Limited 2.5-L 4 Cyl turbo)

Transmission Minor

Gear selector and linkage, transmission computer, transmission sensor or solenoid, clutch adjustment, rough shifting, slipping transmission, leaks.

What Owners Say

Slipping transmission

""Problem not resolved as of yet.When backing out of my garage,occasionally it hesitates backing up.Also occasionally it shifts automatically from 3rd into first,like a down shift.""

Anonymous, FL (2023 Hyundai Santa Cruz SEL 2.5-L 4 Cyl turbo)

Drive System

Driveshaft or axle, CV joint, differential, transfer case, four-wheel-drive/all-wheel-drive components, driveline vibration, electrical failure, traction control, electronic stability control.

Fuel System/Emissions

Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.

Electrical Accessories

Cruise control, clock, warning lights, body control module, keyless entry, wiper motor or washer, tire pressure monitor, interior or exterior lights, horn, gauges, 12V power plug, USB ports, alarm or security system, remote engine start, heated or cooled seats, heated steering wheel, headlights, automatic headlights, automatic wipers, wireless charging pad.

Engine Cooling

Radiator, cooling fan, water pump, thermostat, antifreeze leaks, overheating.

Engine Major

Engine rebuild or replacement, cylinder head, head gasket, turbocharger or supercharger, timing chain or belt.

Brakes

Premature pad/rotor wear, pulsation or vibration, antilock system, parking brake, master cylinder, calipers, squeaking, brake failure, regenerative braking.

Body Hardware

Windows, locks and latches, doors or sliding doors, tailgate, trunk or hatch, mirrors, seat controls (power or manual), seat belts, sunroof, convertible top, glass defect.

Engine Electrical

Alternator, starter, hybrid battery replacement, hybrid battery related systems, regular battery, battery cables, engine harness, coil, ignition switch, electronic ignition, spark plugs and wires failure, auto stop/start.

Climate System

AC compressor, blower (fan) motor, condenser, evaporator, heater system, automatic climate system, electrical failure, refrigerant leakage.

Noises/Leaks

Squeaks, rattles, wind noises, seals and/or weather stripping, air and water leaks.

Engine Minor

Accessory belts and pulleys, engine computer, engine mounts, engine knock or ping, fuel leaks, oil leaks.

Paint/Trim

Paint (fading, chalking, peeling, or cracking), loose interior or exterior trim or moldings, rust.

Suspension/Steering

Shocks or struts, ball joints, tie rods, wheel bearings, alignment, steering linkage (includes rack and pinion), power steering (pumps and hoses, leaks), wheel balance, springs or torsion bars, bushings, electronic or air suspension.

2023 Pickup Trucks Reliability

This Car
vs. Similar Cars

Hyundai vs. Other New Car Brands Reliability

Reliability History
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Overall Reliability Verdict
POTENTIAL TROUBLE SPOTS
Powertrain
Engine Major
Engine Minor
Engine Cooling
Engine Electrical
Transmission Major
Transmission Minor
Drive System
Fuel System/Emissions
Exhaust
Suspension/Steering
Brakes
Climate System
Build Quality
Electrical Accessories
Body Hardware
Paint/Trim
Noises/Leaks
In-car Electronics
Reliability indicates how models have performed in the past, providing the basis for predicting how the vehicles will hold up in the year ahead. These charts provide the most comprehensive reliability information available to consumers. Based on information received from our latest subscriber survey for about 380,000 vehicles, our reliability history charts give you a rundown on how 2000 through 2025 vehicles are holding up in 20 potential trouble spots, ranging from the engine, transmission, electric motor, EV charging, and brakes, to power equipment and the electrical accessories.
Recalls
PROVIDED BY
TRAILER HITCHES
Mar 17, 2023
A fire while parked or driving can increase the risk of injury.
Summary:
Hyundai Motor America (Hyundai) is recalling certain 2019-2023 Santa Fe, 2021-2023 Santa Fe HEV, 2022-2023 Santa Fe Plug-in HEV and Santa Cruz vehicles potentially equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Hyundai dealership. Water accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
What should you do:
Owners are advised to park their vehicles outside and away from structures until the remedy is completed. Dealers will install a new fuse and wire extension kit as necessary, free of charge. Owner notification letters were mailed starting May 16, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 244. This recall is an expansion of previous recall number 22V-633.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 23V181000
Potential Number of Units Affected: 584784
STRUCTURE
Jan 31, 2023
A detached roof molding could become a road hazard, increasing the risk of a crash.
Summary:
Hyundai Motor America (Hyundai) is recalling certain 2022 Tucson and 2022-2023 Santa Cruz vehicles. The roof moldings may detach.
What should you do:
Dealers will inspect and replace, or secure the roof moldings, as necessary, free of charge. Owner notification letters were mailed March 30, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 241.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 23V038000
Potential Number of Units Affected: 16104
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